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Old 12th January 2008, 00:59   #61
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nice writeup, and the article provides good insight into what goes on at dealerships!
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Old 16th February 2008, 00:04   #62
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Mahn

3 cheers to you, for having spent so much time with the thread, indeed a great experience reading through those, and yes if you have any idea about any other cars, please manaa45 pool them in.

Thanks
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Old 29th October 2008, 15:49   #63
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that was a nice write up. You could add up some more interesting incidents that occurred during your job.

And thanks for the tips.
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Old 30th October 2008, 12:13   #64
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Manaa, this is a pretty informative article.

Thanks for taking so much time out and putting things in order and letting us know what happens with our cars once we leave them at the dealership.

Especially the part with MGP, I was always concerned about its quality, but still used to go with the brand as I wanted no excuses because of that. Not always I had the car back in the same condition as it was with the parts replaced with MGP.

Thanks for the article.
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Old 25th April 2009, 14:26   #65
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Good one there, Manaa.

I could perfectly imagine what you experienced, being myself in the field way back in Year 2001-2002.

In my 1 year of service, I realised what all Maruti lacked then and sent a 6 pager to the MD of the Dealership before resigning, to be called back later and be appreciated for it. Some how Jagdish Khattar's Vision failed to reached the nook and corner of our dealership, though he did visit us

Its been a long way since, but I still visit the dealership as indicated below to find that things are pretty much the SAME, even after 8 Years.
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Old 25th April 2009, 18:23   #66
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BT, it is great to meet an ex maruti employee, just for a simple reason that we can relate to working of Maruti which was quite different then others.

My experience though, had been quite enriching in many ways then one and i still cherish those memories.

Good to know u

Regards

Mansi
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Old 25th April 2009, 21:21   #67
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Quote:
Originally Posted by manaa45 View Post
Life as a customer care executive


...
...
...
Time to sign out. Hope you enjoyed my experience.

shubbhi

P.S thanks to rudra sir for all the inspiration to start this thread.

mods , such a big post and i have used only one smiley.
Good article, seems things never change with Maruti

Last edited by Rehaan : 26th April 2009 at 20:59. Reason: Hi, please avoid quoting an entire large post. It inconveniences our small screen & mobile readers. Thanks.
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Old 25th April 2009, 23:35   #68
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Quote:
Originally Posted by manaa45 View Post
BT, it is great to meet an ex maruti employee, just for a simple reason that we can relate to working of Maruti which was quite different then others.
Same here.


All those issues you pointed out were so well embedded in my mind from my experiences then, that I used to believe that those are the 'classic set of problems' Indian Car Dealerships can have. And I believe one can learn from the 'case study'.


There I was trying to differentiate the way we approached an OMNI customer from a Baleno, but alas!

In Maruti, when it comes to customer handling, its pure Socialism. And the Subros Issue was so true as you pointed. If one approached directly, they always gave you such a repair estimate for your compressor, that you were forced to buy a new one.

I would prefer to refrain from stating any further.
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Old 26th April 2009, 11:35   #69
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Mansi, thats a great share of your experience i went through reading which shows the real pictures inside dealership, thankyou for writing it up and waiting to see more from you.

Last edited by Rehaan : 26th April 2009 at 21:00. Reason: gr8 = great. Please type in full words as per the Team-BHP rules. Thanks.
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Old 17th January 2010, 17:05   #70
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hi
very interesting read. Your point about accessories is noted. Till date i have not had any problems with customer care support initially from maruti, then from hyundai. Hope this continues from Mahindra too.
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Old 3rd February 2010, 11:56   #71
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@manaa45:
A very interesting read. That part about polite customers getting good treatment and troublesome ones being shaken more was quite amusing. Just shows that one gets what one gives. Excellent write up, reading it gave me an impression of a very optimistic and cheerful person about the author.
Cheers
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Old 23rd November 2013, 13:48   #72
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Default Re: Life as a customer care executive at a car dealership

Nice write up; thanks for sharing with us!

That how your day is going to end with the service experience depends on the SA assigned to you, something I have learnt from all these years.

I sometimes find the least knowledgeable people trying to convince the wiser customers, and this is where it goes to a whole new level!
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