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View Poll Results: Your preferred general car service
Dealership/OEM 17 58.62%
Local workshop 7 24.14%
Known/experienced mechanic at home 5 17.24%
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Old 30th November 2016, 12:54   #121
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Post Re: Why not to maintain old cars through authorized chains

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Originally Posted by devarshi84 View Post
I have even seen old Toyota Corollas and maruti Esteems face similar fate.
I have used a Maruti Suzuki Esteem 3 years after the last esteem was rolled out of the factory. The model which I used then was 10 years old then! My friend still uses it 8 years after the last esteem rolled out of factory. While, it's not as easy to source spares as say a swift, it is still much better than the competition. The comparison I'm making here is with brands like Fiat and Honda because I have seen both of them handle their EOL products and it's downright pathetic. Honda fairs better than Fiat here though.

With regards to Corolla, I don't have 1st hand experience. But, with Qualis, I have seen Toyota handle it in a very professional manner.

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Originally Posted by devarshi84 View Post
Even with freshly launched cars on newer platforms, the issue comes up when a facelift is launched.
Yes, if the facelifts do not have parts which are compatible with the old design. For eg:- in the case of Toyota Etios, most facelift parts are backward compatible with the older design. This is a design philosophy followed by Toyota with most of their models and that's why their cars look so boring face lifts after face lifts.
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Old 30th November 2016, 13:08   #122
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Default Re: Why not to maintain old cars through authorized chains

I don't think this is an authorized service centers vs independent garage issue. Availability of parts is directly proportional to how quickly it "moves" in the market.

Take your own example - time taken for replacement of power window switch in the 1st gen Jazz.

1) In a new car, power window switch is unlikely to go kaput. The probability of such components not working increases with time though.
2) Even if power window switch stops working in a new car, the owner will immediately get this replaced at an authorized service center. But a typical customer of a 10 year old car is unlikely to bother much about such a non-critical component.

Because the demand for non-critical components goes down over period of time, dealers (or independent garages) won't bother stocking them.
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Old 30th November 2016, 13:33   #123
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Default Re: Why not to maintain old cars through authorized chains

In addition to above, in this specific case, the other problem is that both these cars (Jazz and Lancer) were not big sellers. The Jazz was a sales flop and I don't think the Lancer was much better. If a car was a good selling model during its life time, that would translate to it being popular in the used car market and hence there is a higher probability of authorized service centers stocking parts.

For example, I dont think the problem would be so severe if it were say a Maruti Zen/Esteem or Santro or for that matter the previous gen Honda City's . The approch of sharing parts from the same bin across models-Like most manufacturers today do, also helps.

Having said that, agree that post warranty period, if one can find a good reliable FNG, that would be the better option rather than having to go to the Authorized Service Centers all the time.
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Old 1st December 2016, 12:09   #124
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Default Re: Why not to maintain old cars through authorized chains

At the risk of stirring a hornet's nest, here's something I heard from a reliable source: Authorized service centres sometimes salvage parts from one discontinued customer car to fix another similar customer car due to dearth of parts. The source in question had had some interior plastic bits ripped off and had confronted the ASC who owned up (not sure if it was on record or off it). The car was a 3rd gen City.

Hence it is always advisable to take discontinued models to your FNG and have them work on it under your supervision.
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Old 1st December 2016, 12:18   #125
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Default Re: Why not to maintain old cars through authorized chains

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Originally Posted by srinath.s View Post
At the risk of stirring a hornet's nest, here's something I heard from a reliable source: Authorized service centres sometimes salvage parts from one discontinued customer car to fix another similar customer car due to dearth of parts. The source in question had had some interior plastic bits ripped off and had confronted the ASC who owned up (not sure if it was on record or off it). The car was a 3rd gen City.

Hence it is always advisable to take discontinued models to your FNG and have them work on it under your supervision.
This used to be a regular modus operandi during 70's and 80's (in the days of Bajaj Scooters and Fiats). If you were not vigilant the A.S.S. would change the parts during the third service replacing them from those of an older vehicle. That is the reason I prefer to be present during service, and avoid vehicles where that is not permitted.
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