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Old 12th June 2013, 22:37   #1
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Default Mahindra's "With You Hamesha" customer service website goes live

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Mahindra's "With You Hamesha" customer service website goes live-mnm-2.jpg

Mahindra &Mahindra's automaking division can be reached on phone through their "With You Hamesha" telephone assistance, through which operators handle queries from car prices to service intervals and other details about Mahindra's vehicle range. Now, this telephone support has moved online in the form of the www.withyouhamesha.com website, through which Mahindra owners can access a range of information about their vehicles' service histories apart from other information such as cost of service, vehicle maintenance tips, etc. Here are the high points of the online With You Hamesha service from Mahindra &Mahindra,
  • * Aims to make servicing more accessible and transparent
  • * Provides a ready reference to utilities such as Road Side Assistance and Customer care helplines
  • * Mahindra vehicle owners can view service history of their vehicle
  • * The website provides contact information for queries and feedback
  • * The website allows owners to ask questions and register feedback
  • * Dealers and Service Center Locators are listed
  • * Various types of service options for Mahindra vehicles are listed
  • * A maintenance tips section dishes out tips for vehicle care
  • * Vehicle service history and other vehicle specific information is available for registered Mahindra vehicle owners

The most interactive section of the website has to be the MyMahindra section of the WithYouHamesha website.

Through this section, Mahindra vehicle owners can access a service histories, book service appointments and calculate service costs. Here's a screenshot,

Mahindra's "With You Hamesha" customer service website goes live-mnm.jpg

Last edited by JayPrashanth : 12th June 2013 at 22:39. Reason: News Link Added
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Old 12th June 2013, 23:41   #2
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Default re: Mahindra's "With You Hamesha" customer service website goes live

Excellent initiative by Mahindra. This makes it all the more easier to schedule services and keep a record of the services. They are leaving no stone unturned to retain their top position.
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Old 17th June 2013, 17:07   #3
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Default Re: Mahindra's "With You Hamesha" customer service website goes live

Registration is not succeeding properly. Looks like the dealer side database is not completely updated into this website yet. I tried registering my Xylo, but it rejected saying "Contact your local dealer and update Dealer Management System".

My local dealer showed me that DMS has my complete details in his system. Dont know where the issue is.
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Old 18th June 2013, 14:30   #4
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Default Re: Mahindra's "With You Hamesha" customer service website goes live

My registration went through fine and the entire service history is available online. Very nice initiative from Mahindra
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Old 18th June 2013, 15:12   #5
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Default Re: Mahindra's "With You Hamesha" customer service website goes live

[QUOTE "Contact your local dealer and update Dealer Management System"./QUOTE]

I too was getting the same error message but then I realized that I was entering the last 10 digits of the chassis number instead of 8, I was able to register successfully.

This app is also available for Android phones.
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Old 18th June 2013, 15:23   #6
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Default Re: Mahindra's "With You Hamesha" customer service website goes live

Quote:
Originally Posted by chandras1 View Post
the entire service history is available online.
Are you sure you have the entire service history visible online? I thought only the most recent 5 services can be viewed online.
If not, please help me where exactly it is available.
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Old 21st June 2013, 18:44   #7
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Default Re: Mahindra's "With You Hamesha" customer service website goes live

And the domain registration has already expired,i cannot access the website
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Old 21st June 2013, 19:03   #8
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Default Re: Mahindra's "With You Hamesha" customer service website goes live

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Originally Posted by akshay4587 View Post
And the domain registration has already expired,i cannot access the website
And when it was on, i couldn't find anything in it. Looks like their website too have niggles
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Old 21st June 2013, 20:23   #9
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Default Re: Mahindra's "With You Hamesha" customer service website goes live

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Originally Posted by nitinralli View Post
And when it was on, i couldn't find anything in it. Looks like their website too have niggles

Surprising that you couldn't see anything on the website!

After buying the XUV, I had visited the service station once and post logging on to the website, it had details of service date, kms on ODO, SA, Service Cost - even the break up of labour and parts!!
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Old 22nd June 2013, 13:29   #10
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Default Re: Mahindra's "With You Hamesha" customer service website goes live

It took some effort to register. i had to call the help line as well as my dealer and I was informed that I will get a call back. I got a message that I must contact my dealer to update the database. Nothing happened for a couple of days then I tried again and I could get it done. Its a good initiative, especially the service history and the service cost etc. Now waiting to see how the service centre manages to make a mess of it despite all this effort.
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Old 26th September 2013, 15:53   #11
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Default Re: Mahindra's "With You Hamesha" customer service website goes live

This is actually pretty good. I am able to see last 5-6 service visits including the ones where i was not charged (under warranty cover).

It would prove helpful if one wants to purchase a used M&M vehicle and has access to chassis and engine #.
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Old 30th October 2013, 15:32   #12
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Default Re: Mahindra's "With You Hamesha" customer service website goes live

A recent visit to MMASS got reflected at this site accurately within 48 hours. Also notices that the workshop now has a big board tracking 'stars' each advisor is given by customers. Probably working towards an 'Employee of the Month' award thing.

Must say over the 4 years that I have been going to the workshop, this was the only time I saw the staff looking sharp and working efficiently.
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Old 3rd March 2014, 10:16   #13
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Default Re: Mahindra's "With You Hamesha" customer service website goes live

M&M has also launched an app for this website.

I am yet to register as it says to contact the dealer to get my details updated! This, after 4 months of purchase! How much time do they need to update their records? Have written to the CC and they have promised to get it done soon. Let's see.
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Old 3rd March 2014, 10:35   #14
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Default Re: Mahindra's "With You Hamesha" customer service website goes live

I guess it would help if suggestions for enhancements too are voiced out by Mahindra customers. I am sure that the product managers of the app/site would definitely be going through this thread.
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Old 7th March 2014, 15:30   #15
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Default Re: Mahindra's "With You Hamesha" customer service website goes live

A couple of days ago, I found some inaccuracy with the data available there at the service cost facility on www.withyouhamesha.com. For the 20,000km service, it showed some Rs.15,xxx which I thought was definitely wrong.

I contacted Mahindra & Mahindra stating the issue. As expected, got a prompt reply today after having the issue resolved.

Way to go and grow !
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Last edited by M35 : 7th March 2014 at 15:35.
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