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Old 24th February 2014, 17:04   #16
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Default Re: Problem Escalation (Dealers, Manufacturers): How to make it work for you

Hi, this is my experience of escalating a complaint.
My father bought a new Renault Scala feb and it was met with an accident 10 days after it was bought. The car was not even registered.. The whole back door has to be changed along with straightening some dents in the back..I took it to the renault service here and the body shop people were actually helpful. I gave the car last Saturday and by Tuesday the paint job is done but the car lock and some other things are out of stock. They enquired every nearest dealers but couldn't source one.They said it'll take another week to get the part if lucky..

Since the car is new i dont want to put it for a long time in the renault service centre. I checked the renault site for their customer service.Called them up and complained about the lack of spare parts in renault. Well in a day the service guys have called me telling the parts will be sourced ASAP and the car will be delivered tomorrow. But i dint make a fuss in the service center for the delay, instead was very calm(not my cup of tea) and i told the guy too that i have reported this to Renault since it is renault's fault and not service centre's.

I think in my experience shooting a mail or calling to the respective customer care had resolved the problem.

Last edited by kphilip : 24th February 2014 at 17:05.
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Old 4th July 2016, 11:51   #17
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Default Re: Problem Escalation (Dealers, Manufacturers): How to make it work for you

Friends - I have a problem with Bajaj. Looking for your advise.
My father has purchased a Bajaj CT Bike from a Bajaj dealer and from then the problem started.
1. Registration - He was not ready to get the vehicle registered. After multiple follow ups and raising a complaint against the RTO helped to get the registration done after 2 months
2. Invoice - Not provided so far (29 Mar 2016 was the purchase date)
3. Insurance - Not provided so far

All the follow up with Dealer is not going anywhere. It is a standard answer we will provide you soon. Raised a complaint with Bajaj Auto Customer care on 24th Jun thinking something will happen. Nothing happened and followed up twice already.

I am tired and thinking what to do next. Can I approach police station to give a complaint or go to Consumer Court. Please advise
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