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Old 24th February 2014, 17:04   #16
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Default Re: Problem Escalation (Dealers, Manufacturers): How to make it work for you

Hi, this is my experience of escalating a complaint.
My father bought a new Renault Scala feb and it was met with an accident 10 days after it was bought. The car was not even registered.. The whole back door has to be changed along with straightening some dents in the back..I took it to the renault service here and the body shop people were actually helpful. I gave the car last Saturday and by Tuesday the paint job is done but the car lock and some other things are out of stock. They enquired every nearest dealers but couldn't source one.They said it'll take another week to get the part if lucky..

Since the car is new i dont want to put it for a long time in the renault service centre. I checked the renault site for their customer service.Called them up and complained about the lack of spare parts in renault. Well in a day the service guys have called me telling the parts will be sourced ASAP and the car will be delivered tomorrow. But i dint make a fuss in the service center for the delay, instead was very calm(not my cup of tea) and i told the guy too that i have reported this to Renault since it is renault's fault and not service centre's.

I think in my experience shooting a mail or calling to the respective customer care had resolved the problem.

Last edited by kphilip : 24th February 2014 at 17:05.
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Old 4th July 2016, 11:51   #17
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Default Re: Problem Escalation (Dealers, Manufacturers): How to make it work for you

Friends - I have a problem with Bajaj. Looking for your advise.
My father has purchased a Bajaj CT Bike from a Bajaj dealer and from then the problem started.
1. Registration - He was not ready to get the vehicle registered. After multiple follow ups and raising a complaint against the RTO helped to get the registration done after 2 months
2. Invoice - Not provided so far (29 Mar 2016 was the purchase date)
3. Insurance - Not provided so far

All the follow up with Dealer is not going anywhere. It is a standard answer we will provide you soon. Raised a complaint with Bajaj Auto Customer care on 24th Jun thinking something will happen. Nothing happened and followed up twice already.

I am tired and thinking what to do next. Can I approach police station to give a complaint or go to Consumer Court. Please advise
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Old 23rd March 2017, 12:51   #18
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Default Re: Problem Escalation (Dealers, Manufacturers): How to make it work for you

Couldn't find a better thread to post it. Mods, please feel free to move/ delete it if duplicated, or if this information is generally available.

Recently I emailed Hyundai customer care regarding a sales query and received their escalation matrix.

I had written to the Company since my local dealer couldn't answer my queries but Hyundai's first response was to make the same dealer call me again.

Reposting the escalation details here for general benefit.

In case you are not contacted within 3 working days, you may contact our Regional Offices from Monday to Friday between 8 am till 6 pm at :-

HMIL East1 Regional Office
(West Bengal, Orissa Sikkim)
Sales Support
Ms. Priyanka Pal

HMIL East 2 Regional Office
(Assam, Nagaland, Manipur, Mizoram, Arunachal Pradesh, Megalaya, Tripura)
Sales Support
Ms. Sangeeta Sharma

HMIL East 3 Regional Office
(Jharkhand, Bihar, Chhattisgarh)
Sales Support
Ms. Nalini Prakash

HMIL Central 1 Regional Office
Delhi & NCR, Rohtak, Rewari, Sonipath, Bahadurgarh, & Palwal)
Sales Support

HMIL Central 2 Regional Office
(Uttar Pradesh, Uttarakhand, Uttaranchal )
Sales Support
Ms. Aamisha Jais

HMIL Central 3 Regional Office
(Gurgaon, Faridabad, Ghaziabad, Bhiwadi, & Noida)
Sales Support
Ms. Mehnaz/ Ms. Anju Sharma

HMIL North1 Regional Office
(Haryana, Chandigarh, Punjab, Amritsar, Patiala, Bhiwani)
Sales Support
Ms. Reshu Jain

HMIL North 2 Regional Office
(Jaipur, Kota,Jodhpur, Udaipur, Ajmer, Alwar, Bhilwada, Bhartpur, Chittorgarh )
Sales Support
Ms. Jyotsana

HMIL North3 Regional Office
(Karnal, Ambala, Chandigarh, Kullu, Panchkula, Hissar)
Sales Support
Ms. Reshu Jain

HMIL South 1 Regional Office
(Tamil Nadu, Pondicherry, A&N)
Sales Support
Ms. Avanti

HMIL South 2 Regional Office
(Hyderabad, Vishakapatanam, Tirupati, Anantpur)
Sales Support
Ms. Suhasini

HMIL South 3 Regional Office
(Kerala, Cochin)
Sales Support
Ms. Smitha Vijay

HMIL South 4 Regional Office
(Banglore, Mysore, Shimoga, Hubli)
Sales Support
Ms. Pallavi

HMIL West 1 Regional Office
(Mumbai, Maharashtra)
Sales Support
Ms. Pooja

HMIL West 2 Regional Office
(Ahmedabad, Ghandidham, Surat)
Sales Support
Ms. Sushma

HMIL West 3 Regional Office
(Kolhapur, Pune, Aurangabad)
Sales Support
Ms. Himani

HMIL West 4 Regional Office
(Indore, Gwalior, Jabalpur, Bhopal)
Sales Support
Mr. Atthar

For any queries/complaints on Sale related you may also reach us at our 24X7 Customer Care Toll Free Number: 1800-11-4645 (From MTNL/BSNL) or 9873564645 from others.
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