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Old 10th May 2017, 21:17   #376
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Default Complaint Honda City 14SV P

Hi guys I am having trouble in accepting that my family wasted money on buying the otherwise safe and reliable car

I have a 2014 Honda City SV Petrol variant. Color Urban titanium. The car was a very thoughtful purchase against the very appealing VW Vento diesel.

The booking date was in March got my delivery on 2nd may, from day 1 we never had a good feel about the car. The entire surface was so rough that even after showroom teflon the vehicle was not accepted in terms of finish. Raised the complaint to showroom for unsatisfactory vehicle. No response from them
A few more days of driving, the dynamics did not feel very comfortable. Till date never driven my car over 100kmph, the brakes and suspension did not give any confidence, the vehicle started to loose grip above 90.

Raised concern and complaint, no response again from dealer.

Three months down I observe cracks on touch AC panel, shown to dealer, the service "manager" rubs the surface with thinner to verify if it was crack or dust and in return I get the cracked AC panel along a burned surface coating. No resolution at all and later damn guy offers a local replacement from a crashed city with dead owners. Airbags did not open that car.

We refused to get the swap

In a few more days got the door rubber beading replacement due to existing door closure issues. Another replacement of same happened in a month.

After a year I get Alloys in anticipation to improve some grip, it did help however the dealer will now not do any alignment work for aftermarket Alloys and claims the warranty gets void on such installation

1 more year down the line the window glass won't come down. After trying 5-10 times it will get down
Dealer response: you don't use your car much!

Poor AC effectiveness, no resolution, the cooling starts when you accelerate the car. Standing condition please do not expect AC cooling at all

After All this we were still silent, I went away from home, parents used the vehicle sparingly and after just 2 years I notice door beading popping. I ignored, in my next visit I acknowledge the reason and found "Rusting in the most unexpected places".

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Honda City (4th gen) niggles: A compilation. Are Honda cars niggle-free anymore?-imageuploadedbyteambhp1494430998.398004.jpg
Honda City (4th gen) niggles: A compilation. Are Honda cars niggle-free anymore?-imageuploadedbyteambhp1494431012.304111.jpg
Honda City (4th gen) niggles: A compilation. Are Honda cars niggle-free anymore?-imageuploadedbyteambhp1494431024.125468.jpg
Honda City (4th gen) niggles: A compilation. Are Honda cars niggle-free anymore?-imageuploadedbyteambhp1494431033.999300.jpg

I live in Faridabad Delhi NCR farthest to heavy rainfall or coastal region

After a lot of fights with dealership, no resolution came out that would be acceptable to anyone. Since by the time I had raised complaint to Honda customer relations mailbox my warranty was lapsed they took absolutely no interest in helping me out

Can anyone help me understand what can be done?

Last edited by GTO : 11th May 2017 at 09:46. Reason: Language errors
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Old 19th May 2017, 12:33   #377
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Default Re: Honda City (4th gen) niggles: A compilation. Are Honda cars niggle-free anymore?

The Honda service seems to be become worse by the day. I had written earlier on the niggles that I faced with my City - (never once faced an issue with my earlier Hyundai)

Now no service goes without me having to call the workshop for jobs left unfinished. The latest ....

1. Gave my car for service - this was the 45k milestone service and they tried to force all sorts of add ons. AC servicing alone was 3.5k! They also mentioned brake pad erosion, some leakage in the fuel pipe etc. which I was unable to verify. Total cost around 13k!

2. Got my car back and I realized that the rubber padding in the rear left door was coming off - it was not fixed back properly post service.

3. HAd complianed about the rear seat not fitting back properly for at least 3 services before and they finally diagnosed the issue as a missing part - that too after I called them again. The part, they claim, costs 600 bucks pre tax.

4. The doors start squeaking after a few days. This is a problem I have been highlighting since I bought the car. They claim that this is due to the dirt that accumulates in the hinge that connects the door to the body. The technician further said that this is a common issue with City. I'm really surprised how this can be a common problem and not fixed by them! More so, I haven't heard of this issue from other friends owning a City!

Really frustrated with my Honda experience and would be going back to Hyundai for my next purchase.
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Old 20th May 2017, 16:09   #378
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Default Re: Honda City (4th gen) niggles: A compilation. Are Honda cars niggle-free anymore?

Quote:
Originally Posted by Sameey192 View Post
...from day 1 we never had a good feel about the car. The entire surface was so rough that even after showroom teflon the vehicle was not accepted in terms of finish. Raised the complaint to showroom for unsatisfactory vehicle. No response from them
A few more days of driving, the dynamics did not feel very comfortable.

Raised concern and complaint, no response again from dealer.
Quote:
Originally Posted by Sameey192 View Post
Three months down I observe cracks on touch AC panel, shown to dealer, the service "manager" rubs the surface with thinner to verify if it was crack or dust and in return I get the cracked AC panel along a burned surface coating.
Quote:
Originally Posted by Sameey192 View Post
In a few more days got the door rubber beading replacement due to existing door closure issues. Another replacement of same happened in a month.
Quote:
Originally Posted by Sameey192 View Post
Poor AC effectiveness, no resolution, the cooling starts when you accelerate the car. Standing condition please do not expect AC cooling at all
Quote:
Originally Posted by Sameey192 View Post
After All this we were still silent, I went away from home, parents used the vehicle sparingly and after just 2 years I notice door beading popping. I ignored, in my next visit I acknowledge the reason and found "Rusting in the most unexpected places".
Dear Sameey192,

Well it made me feel really sad reading all this. I have a March 2008 Honda City ZX which is still niggle free and an absolute gem to drive. And having bought a Jazz recently, I too have noticed a lot of issues which I will share later down here. But, would like to ask you a few things:

1. Did you do a PDI before buying your car?
2. Did you check the month and year of manufacturing? I doubt, may be the dealer gave you from the one lying for quite a while in his stock yard. Still I wonder the things like cracking and rusting.
3. While all this started to happen, why didn't you raise it with Honda121 right at the beginning and kept it only at the dealer's level?

Quote:
Originally Posted by Sameey192 View Post
1 more year down the line the window glass won't come down. After trying 5-10 times it will get down
Dealer response: you don't use your car much!
Well, this is something I too have noticed in my recent Jazz(Oct 2015), wherein I'd have to struggle pressing down the power window buttons multiple times before the respective motors would respond. Since, the car is almost 99% driven with single occupancy(myself) and I prefer to keep a/c on at all the times, so barely there is a chance to roll down any window except the mine for paying parking and toll. As I figured out this issue that may be motors are jamming up, from past about 9-10 months, I ensure to at least once roll down all the 4 windows and this helped. Now all the windows are an easy touch.

Quote:
Originally Posted by Sameey192 View Post
After a year I get Alloys in anticipation to improve some grip, it did help however the dealer will now not do any alignment work for aftermarket Alloys and claims the warranty gets void on such installation
Here, the dealer is correct. Honda doesn't touch or take responsibility of any damn thing which isn't a genuine Honda(including any non-Honda accessories). Also, god forbid if anything happens to the car's suspensions, there is no way you can claim warranty because of aftermarket alloy wheels.


Quote:
Originally Posted by ag408 View Post
The Honda service seems to be become worse by the day. I had written earlier on the niggles that I faced with my City - (never once faced an issue with my earlier Hyundai)

Now no service goes without me having to call the workshop for jobs left unfinished.
Very much agree with you. Since last 4-5 years, for both my Honda cars, I have made a practice to go inside the workshop and stand beside my car. Why? Simple, lost trust. Besides a lot of mishandling and skidding your car tyres, let me share some of my observations which will put Honda to shame. For instance:
  • Take out that air filter and bang it multiple times against the wall to let the dust shun away and fit it back. Wow!
  • I requested for 0w20 synthetic engine oil. The car before me had 5w30 mineral oil poured in, which was still leftover (some 300 ml quantity) in that measurement can. Ok, without draining it back into the barrel (or maintaining two separate measurement cans for each type), the chap filled the can for my car, thus mixing the 2. Not to mention, in the bill I am paying for 0w20 whereas I get some 300 ml of 5w30.
  • Last year, while servicing my City, I clearly had it mentioned on the job card for synthetic oil, but the chap at work overlooked it and went to fetch mineral based stuff. I noticed that he was churning out from the barrel labeled 5w30 and pouring it in my car. I remained silent to see what comes during billing and I was correct. Bill mentioned it as synthetic. Now I questioned my SA and asked him to call the chap from the workshop who poured it. Chap agreed it was a normal engine oil and SA had to say sorry to me while getting the bill corrected(not to mention, synthetic oil costs almost double than the mineral). Had I been sitting in the consumer lounge watching TV and eating wafers with some soft drink, won't I'd been duped?
  • My SA had put a couple of things on the job card such as topping up of fluids(coolant, windshield washer, brake and clutch fluid) for which I will be billed irrespective of what was added or how much was added. Now while I was inside standing besides my car, I noticed that only the washer tank was filled with plain water as the level of all other fluids was good. Further, I asked the boffin to only to hear that it is rare that there'll be any need for topping them up.
  • Last time when I was for my Jazz, the chap took out an almost clean a/c pollen filter and threw it away in a nasty garbage carton. Seeing this, I walked up there and collected it out to look at its condition only to find that it was almost white and looked clean. This made me go and ask this chap in a sarcastic manner "is it too dirty?" The chap looked up at me and said "No, its still good, we'll refit it back". By the way, in the manner it was thrown, it caught some greasy/oily stains from the already lying crap in the carton. Can't really help here. Had I kept numb or sitting in the customers lounge snacking and enjoying TV, I would have ended up paying for a replacement a/c filter.

Quote:
Originally Posted by ag408 View Post
3. HAd complianed about the rear seat not fitting back properly for at least 3 services before and they finally diagnosed the issue as a missing part - that too after I called them again. The part, they claim, costs 600 bucks pre tax.
How did this part go missing? Did you have aftermarket seat covers installed that the accessories guy missed fitting it back? Or, was something missed by Honda ab-initio?

Well, that all said, while my City has been a great car, Jazz did let me down a bit. Why? Quality issues.

My new Jazz had some niggles coming from my door side right from the day I drove it out of showroom. The irritating music will play only if the road isn't so smooth. I tried to ignore it and cover it with other music from incar entertainment system. I had a fear that if reported, I will only let my car become an experiment lab and no point having factory fitment touched. Better live with it.

7 months past, it was a peak hot summer afternoon and my car was parked in the parking lot under the sun (outside temperature hovering upwards 47c). Came back and turned on the a/c on auto climate mode to hear a crack in the windshield starting from A pillar edge and run horizontally inwards. The result was a good almost 12 inches long line in front of my eyes. Reported it to Honda121, an appointment was booked with the dealership. I had to give a lot of explanations to prove that I was correct, many pictures were clicked, many people from dealership came to touch and feel it in order to ensure it wasn't a case of stone hit or hailstorm which coincidently occurred just 2 days before this appointment. Finally, it was agreed for a replacement under warranty.

Another 5 months or so, irritating quirking noise started coming from the dash. I couldn't bear this at all, since its high frequency would penetrate deep to touch my soul. But again, I couldn't trust on the dealership workforce. So, I again wrote to Honda121 asking them some experienced staff and ensuring that my Jazz won't end up in an experiment lab. To this, I was given an appointment by my dealership with a well experienced staff. I took him on a test drive and during the first 200m itself, he diagnosed 3 different noises as against 2 which I could hear. I must appreciate this true boffin at the dealership facility(These are the people we expect at Honda who would smell the problem instantaneously). The quirking noise was due to plastic cladding(housing the wiper blades) which would rub against the windshield. The Honda OEM foam lining was replaced with a 3M foam lining (which was a far better quality) and the issue resolved. The other niggle was from my door side (which I was living with since the very first day). This was an untucked cable running under the dashboard adjacent to my door. Tucked it properly and now my car was absolutely niggle free. I am sure, this was a miss by the technicians at Tapukara plant during manufacturing. Anyways, all was treated under warranty and no charges were levied on me.

Another 2 months, I noticed that many times when I would release down the parking brake, the tyres would still remain jammed resisting the car movement. I could clearly hear and feel when I would be forcing the car to run against this stopping force. I continued to drive and showed it at the dealership during the 4th service this Feb'17. It was identified that the right hand side parking cable was defective and jammed. Not available in spare, I had to wait for a couple of weeks for Honda to make it available against my car's VIN. A video was shot on how one tyre continues to stay locked at all the times and then replacement was made under warranty. No explanations were needed here since it was a live show. Yes, I had to take a leave from the office for this work. That's what I had to pay.

All these experiences, make me ascertain of the fact that quality control at Honda India, both in terms of OEM supply as well as the workmanship has downgraded significantly. My 2008 City ZX is still a live example of an early Honda character.

And finally, my 2 cents:

- Do not give your for car for pick and drop during servicing. Such facilities are meant to take the advantage of your ignorance.
- Do not sit and relax at the customer lounge. Keep a check on your car for the benefit of both.


Thanks,
Simmi

Last edited by Nohonking : 20th May 2017 at 16:32.
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Old 3rd July 2017, 09:00   #379
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Default Re: Honda City (4th gen) niggles: A compilation. Are Honda cars niggle-free anymore?

Dear Team BHPians and Honda City Owners,

I am posting this on behalf of my friend who recently bought a brand new Honda City, 2017 model. 2 months after the car was purchased AC stopped working and from there the sequence of nightmares started to unfold. To cut long story short, the service center has lifted up their hands stating they are unable to zero down on issue and has escalated the same to Honda and is waiting for a response. Iam listing down the sequence of events for fellow BHPians to analyze and help me identify the issue.

Make: Honda
Model : City 2017 VX CVT
Date of purchase: 22-Mar-2017


Sequence of Events

• 18th June, long drive from Palakkad to Ernakulam (150 Kms). AC worked fine

• 19th June, Ac stopped working. Only hot air was flowing out. Dropped the vehicle in Service centre (Vision Honda, Palarivattom)

• 20th June, SA delivered the vehicle stating all looks good and they have refilled the pressure also asking my friend to test on long drives

• Next few days as it was continuously raining temperature outside was cool and it seemed that the AC was working as expected

• On 25th June, drove to Munnar and on the way mist started forming on windshield and ac was not working at all. After stalling and restarting the car AC started working again. Glad he made his trip to Munnar as the same was a hill station and family didn’t have to face much of heat due to this nagging issue.

• 29th June, dropped the vehicle at Vision Honda and the initial feedback from SM was thermostat is not working and they don’t want to remove parts of a new car

• 30th June, car was in their custody and they drove the vehicle for 160kms and ended up replacing some relay (god knows what). They said they will keep the vehicle for two more days for trial runs. Dealer had raised the issue with Honda on 20 June itself but there was no response from Honda and when my friend asked for a copy of complaint the dealer refused to share (Not sure why) and consoled him stating they will change the whole unit if issue pops up again

Would like to know if there are any Honda owners who have face the similar issue in past. Requesting the experts to contribute their views which can lead to identify the root cause
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Old 15th July 2017, 21:41   #380
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Default Re: Honda City (4th gen) niggles: A compilation. Are Honda cars niggle-free anymore?

My brothers 2014 City VX has started leaking in the drivers footwell this monsoon. Is this a known issue and what is the solution ? He just took it today to the SC and they filled silicone sealant in somewhere under the door beading. Yet to confirm if this has fixed the leak.
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