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Old 14th September 2015, 15:50   #1
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Default Mahindra launches online portal M2ALL.com

Just saw a tweet from Mr. Anand Mahindra.

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Seems like, Mahindra is venturing into e-commerce to expand it's reach to customers - http://www.m2all.com/

It's not just limited to the Automobiles, they are offering products under -
  • Vehicles
  • Agriculture
  • Power Solutions
  • Real Estate
  • Business Services
  • Leisure
  • Retail
  • Financial Services

Mahindra launches online portal M2ALL.com-capture.png
Homepage

Mahindra launches online portal M2ALL.com-auto.png
The auto section and various categories under which Mahindra is offering products.

Good thing for existing owners, there is separate section for spare sales, though very limited at the moment. Also seen is a accessories section. No mention on installation though. Site looks really basic at the moment with not much products available for purchase right away. Hoping they will update the listings soon.
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Old 15th September 2015, 16:35   #2
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Default Re: Mahindra launches online portal M2ALL.com

What a lame attempt. It's depressing that a top 5 Indian car company even releases a website as sad. Equally, it goes to show how little their understanding is of the online space.

For one, it looks like the website was designed at the same time that the Logan was! Both are so outdated.

I might know a thing or two about website usability. M2all was designed by someone who doesn't have a clue.

IMHO, this website went live only so that a senior dude could take it off his to-do list, and move on to the next project that he'll complete with the same mediocrity.

Last edited by GTO : 15th September 2015 at 16:36.
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Old 15th September 2015, 22:03   #3
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Default Re: Mahindra launches online portal M2ALL.com

Quote:
Originally Posted by GTO View Post
What a lame attempt. It's depressing that a top 5 Indian car company even releases a website as sad.
...
IMHO, this website went live only so that a senior dude could take it off his to-do list, and move on to the next project that he'll complete with the same mediocrity.
+1. They seem to have put it together in a hurry or brought the go-live ahead of schedule to cash in on the TUV300 buzz. They are offering online bookings for it through M2all. Kinda like TML did for the Bolt and Zest. As usual, they did it silently while M&M shouts out from the (roof)top! No pun intended
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Old 15th September 2015, 23:36   #4
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Default Re: Mahindra launches online portal M2ALL.com

I don't know if M&M throughly checks their web pages before going online. Since day one of launch of new age XUV500 I have been trying to download the infotainment manual but even after 4 months the link in the owners zone of the official website downloads the e-brochure rather than the infotainment manual. One can expect this from a city wide company but not from a global one. Moreover with mahindra owning the erstwhile Satyam at least these small details should have been ironed out as I am sure it would be responsible for developing the online content rather than third party outsourcing.
I would be grateful for a soft copy of the Newage XUV500 infotainment manual.
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Old 16th September 2015, 12:24   #5
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Default Re: Mahindra launches online portal M2ALL.com

+1 to GTO's observation. For a conglomerate that has a billion dollar IT Services Arm, can't they think a bit ahead and visualize what they want to sell through the site. Initially I thought, I they were selling spares online.

Smaller details and user experience could make this site a better one, but I believe it is already dead by this time
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Old 16th September 2015, 12:52   #6
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Default Re: Mahindra launches online portal M2ALL.com

Why is everything a half hearted attempt for Mahindra after the XUV? The XUV success wave can't sail through everything.

Someone needs to be fired or given a sound hearing.

Very sad attempt.
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Old 16th September 2015, 13:25   #7
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Default Re: Mahindra launches online portal M2ALL.com

www.mahindra.com is more focused towards business visitors and investors.

That's why I guess a need was felt for a more consumer focused website - hence we have www.m2all.com.
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Old 16th September 2015, 16:08   #8
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Default Re: Mahindra launches online portal M2ALL.com

What's ironic is that purpose seems as mentioned by GTO, the site looks like just a "thing to be done".

Simple observation, below is the accessory page on the new site:
Name:  Capture.PNG
Views: 1565
Size:  379.5 KB

NO option to Buy Online, just a lead gathering mechanism.

Looking at the current Scorpio website, one can directly BUY ONLINE:
Mahindra launches online portal M2ALL.com-capture1.png

So why would someone go to m2all[dot]com just to get a call back & then get details & price & then go to the showroom to buy the accessory?

POOR decisions just to showcase a "namesake digital presence" & claim a unnecessary "first in category" title.

Regards,
Rohan
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Old 31st July 2017, 15:40   #9
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Default Re: Mahindra launches online portal M2ALL.com

Hi there!

Any one tried ordering from M2ALL.Com? I put in an order for a Crome Headlamp Bezel and Crome lower grill garnish for my XUV. They have an options for doorstep installation, selected that. Its been 4 weeks now, nothing turned up yet! Received a call from a Mahindra dealer saying I need to bring my vehicle to them for installation and I am telling them I have opted for doorstep delivery.

Wanted to check with my fellow mates at Team BHP if they had any experience and any numbers / email ID for escalation.

Thank you.
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Old 31st July 2017, 18:02   #10
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Angry Re: Mahindra launches online portal M2ALL.com

Quote:
Originally Posted by SRN View Post
Any one tried ordering from M2ALL.Com?
Wanted to check with my fellow mates at Team BHP if they had any experience and any numbers / email ID for escalation.

I have used m2all.com to purchase rear bumper & reverse camera for my XUV W8. I checked with their chat help desk before choosing the options home install & installation at dealer place, I was suggested the second one because reverse camera has to be enabled using a laptop at their service center only, so I did.

Had pathetic experience with this website after placing order. Had to raise complaint tickets but no response even after follow ups until one day I reached out to Mr Anand Mahindra on twitter.

I received rear camera after about 2 weeks of ordering but rear bumper was no where in sight even though the tracking number said the parcel is in my hometown. Turns out that rear bumper vendor has just printed my name & city name in the address. Poor logistic chaps didn't even have my number.

Reverse camera parcel had complete address, despite being both part of same order number in m2all web site.

So you get the point right? Place the order, pay money & be at their mercy.
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Old 31st July 2017, 20:17   #11
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Default Re: Mahindra launches online portal M2ALL.com

Quote:
Originally Posted by APV View Post

Had pathetic experience with this website after placing order. Had to raise complaint tickets but no response even after follow ups until one day I reached out to Mr Anand Mahindra on twitter.
Thank you APV, appreciate your response. Precisely what I did, raised a complaint ticket and tweeted Mr. Mahindra on my disappointment. Looks like the only best thing I can do now is wait wait and wait!
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Old 5th October 2017, 07:23   #12
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Default Re: Mahindra launches online portal M2ALL.com

Has anyone bought anything recently from M2all ? How is the service, delivery and customer support ? Was planning to order a toy from there.
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