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Old 28th September 2015, 12:08   #1
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Default Indian Apps that help you with the purchase / servicing of cars

So I was on the way to office today and was as usual stuck in a traffic jam (Marathahalli Bridge- for those who know). Looked outside and saw a huge billboard. 2 things that struck me:
  • The content: Wheelswisdom.com - If you love your car more than your spouse (Which many car enthusiasts here may secretly agree to )
  • The location: 90% of the time there is a Jam at this location. The billboard cannot be missed

So I did some digging on what exactly this was. Found it interesting and potentially useful. Hence sharing here.

Note/Disclaimer: I have no affiliation to this nor have I used their services. Found it interesting -Hence sharing

What services do they provide?
  • Decision Assist
  • Sale Assist
  • Service Assist


Decision Assist has different levels of interaction.
  • A PDF report based on your requirements- Silver Package
  • A telephonic discussion- Gold Package
  • F2F Discussion - Platinum Package (Only in Bengaluru)
  • Luxury Car buying (>35L Ex-Showroom)
  • The Platinum Package also has the following add ons
    • Complimentary Walk through of one car of your choice at their office-without any salesmen present. (Includes a TD also)
    • Will help place the order at the dealership if you prefer.
  • Price for Decision Assist: Not clearly called out. Said to be 'Lesser than the incidental expenses charged by dealers.

My Take: While the discussions and reports would be similar to the in depth information provided by owners and members here, the F2F discussion and Car Walk through seem interesting.


Sale Assist
  • A 30 minute Photo Shoot done.
  • Price recommendations give
  • Hosted on preferred classified sites.
  • Price: Rs 499
My Take: More of a helping hand for selling. Not sure how beneficial it will be for a customer. Need to see reviews.


Service Assist. (Only in Bengaluru)
  • Book at service appointment through the Wheels Wisdom website. Advance service charges are collected.
  • Service appointment at the dealer of choice booked on your behalf
  • Wheels Wisdom Expert Service adviser comes to your place, understands the service needs, takes the car for service, ensures unwanted things pushed by the dealers are avoided, verifies all changes and replacements post service and brings back the car.
  • Balance Payment Settled.
  • Pricing:
    • Hatchbacks: Rs.999 | Regular Sedans, SUV’s, and MUV’s: Rs.1499 | Premium Sedans, SUV’s, and MUV’s: Rs.1999 | Audi, BMW, Merc, All luxury cars: Rs.2999
    • Chauffeur driven backup car: Hyundai Eon (4 seater): Rs.1499 | Toyota Innova (6 seater): Rs.2499

My Take: Looks to be a good service. Key USP called out is that the Service Advisor sent will be an expert who understands all nuances of servicing and hence can provide appropriate advice. Otherwise this becomes like a regular pick/drop provided by the dealers.

Other Information

Last edited by Rajeevraj : 28th September 2015 at 12:13. Reason: Formatting
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Old 28th September 2015, 15:14   #2
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Default re: Indian Apps that help you with the purchase / servicing of cars

Quote:
Originally Posted by Rajeevraj View Post

<snip>
Other Information
At first I thought it was a project someone who just graduated out of college came up with; but I've been very wrong before, so no surprise there.


No idea how this service will pan out. There were others in the market earlier, who would do diagnostics on your car of choice and assist in purchases.

Considering the car-savvy membership of Team-BHP, I'm surprised that Mr. Sandeep Menon is not a TBHP member, or is he?
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Old 28th September 2015, 23:07   #3
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Default re: Indian Apps that help you with the purchase / servicing of cars

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Originally Posted by mvadg View Post
Considering the car-savvy membership of Team-BHP, I'm surprised that Mr. Sandeep Menon is not a TBHP member, or is he?
No idea. May be he is. In general a lot of content in the site is in line with the general principles promoted in this forum (which is what prompted me to put up thread here). They even have a sticker section

http://www.wheelswisdom.com/product-...umperstickers/
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Old 28th September 2015, 23:34   #4
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Default re: Indian Apps that help you with the purchase / servicing of cars

Interesting!!
Basically they are providing what you can ideally get with a couple of hours of googling in most cases.

If they can provide help and suggestions with specing luxury cars like Porsche which have extensive options list, that might be useful. But then the regular Porsche sales guy would happily do it for you too for free, provided you know some basic stuff.

Rachit
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Old 29th September 2015, 10:11   #5
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Default re: Indian Apps that help you with the purchase / servicing of cars

IMHO, the service is 20 years too late. In a world that has moved online, here's a company introducing offline advisory services for cars. Google claims that over 2/3rds of car buyers research online before choosing their car. Spend a couple of hours reading Team-BHP Official Reviews, Ownership Reports & member comments....and you have more information than you could have ever asked for.

Not to mention, before an Indian trusts your advice, you have got to build credibility. Unless you are a known brand / big face, no one is going to trust your advice. This is especially true in India where we are suspicious by culture. And if someone does need offline advice, they will 100% go to their friends & family.

Nowhere on their website is it mentioned that they don't take $$$ from dealerships. In that case, there is a concern over bias (i.e. favouring a car that provides a higher commission). It's going to be a tough sell. Here's their pricing:
Indian Apps that help you with the purchase / servicing of cars-pricing.jpg
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Old 1st October 2015, 12:08   #6
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Default re: Indian Apps that help you with the purchase / servicing of cars

I actually used the ServiceAssist service a few weeks back for my Honda Amaze. I must stay I had a very good experience and have excellent feedback.

Online booking was a breeze (though there was an initial hiccup with the PayU gateway). My car was picked up the next morning and a replacement car+chauffeur was left at my disposal for the whole day. I was given a regular update about the service progress at the workshop (Whitefield Honda, Bangalore) and my car was delivered promptly in the evening. For the first time ever, my service bill was the lowest in ages thanks to Sandeep :-).

Last edited by GTO : 2nd October 2015 at 12:08. Reason: Keep it real. Avoid PR language on Team-BHP. Last line removed. \
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Old 1st October 2015, 16:38   #7
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Default Taking the car ownership experience to the next level :: 21north.in

21North recently launched mobile app (IOS & Android) designed to bring convenience to people. Its an On Demand Vehicle Service booking Platform to enable app users to connect with authorized workshops for all kind of repair and maintenance work for their vehicle.

One can download the app for link www.21north.in/app. To add to convenience to the customer , 21North also provides verified drivers for car pick and drop.

A 21North ambassador/driver is assigned 1 hour prior to the pick-up time
- After pick up, the app users can track their vehicle going to the service center
- Once the job is completed, the 21North Ambassador will deliver the vehicle to the delivery point.

By using the 21North mobile app, the consumers get cash less payment service and can settle payments over multiple payment options. The mobile app users also get to access the service history and keep it handy. 21North commenced operations in July 2015 and is currently operational in Bengaluru with tie up with authorised workshops of brands like Maruti, Hyundai, Honda, Mahindra, Nissan, Ford etc .

Some of the key features of 21North app are
1) Pay bill online through any of the online payment option
2) Rate the workshop and driver
3) All records at one place
4) Regular notifications

For more details, click www.21north.in

Disclaimer: I am friends with one of the founders but have no commerical interest in the company. These guys are doing real well and thought that interested forum owners may benefit from their services.
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Old 29th November 2015, 00:29   #8
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Default Re: Indian Apps that help you with the purchase / servicing of cars

Has anyone else used Wheels Wisdom's Service Assist? I was checking out their FB page today, and they seem to have got some really good reviews.

See here: https://facebook.com/wheelswisdom/reviews

Later today found out that my neighbor got his Ritz serviced through them last week. According to him they're ultra professional. Tech advisors drive the cars. Not drivers. Surprisingly, his bill was much lower than what he used to pay when he went directly to the same dealership.

Their website is www.Wheelswisdom.com

My Innova was due for service in end October. Have booked an appointment with them for Thursday.

Sharad

Last edited by sdmn : 29th November 2015 at 00:43. Reason: Hyperlink formatting.
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Old 4th December 2015, 00:44   #9
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Default Re: Indian Apps that help you with the purchase / servicing of cars

Just to follow up on my post, my Innova's service was managed by Wheels Wisdom at Toyota today, and the experience was just awesome. These guys really mean 'Tech' when they say they send 'Tech advisors'. The advisor understood my complex problem description in just one go. The bill from Toyota looks low and honest. No unnecessary service has been performed. I got a detailed summary after dropping the car back. They even got paint touch up done along with service, which I thought they'll not be able to do.

Overall an awesome service! Initially I was skeptical if they'll be able to satisfy enthusiasts like me. I guess now it looks to me like this service is tailor made for enthusiasts like us. If you guys have been fence sitting, go for it!

Note to mods: Wheels Wisdom is not an app. The thread heading needs an update.
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Old 13th January 2016, 13:48   #10
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Default Re: Indian Apps that help you with the purchase / servicing of cars

There is a new one called Bumpr (on android app store); these guys recently got funded.

I checked out the app; looks good - they do regular servicing, repairs, dent correction, and even car wash.

Haven't tried their services yet, planning to do soon.
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Old 14th January 2016, 12:28   #11
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Default Re: Indian Apps that help you with the purchase / servicing of cars

Quote:
Originally Posted by singleton View Post
There is a new one called Bumpr (on android app store); these guys recently got funded.

I checked out the app; looks good - they do regular servicing, repairs, dent correction, and even car wash.

Haven't tried their services yet, planning to do soon.
Thanks Singleton! Do you know whether they employ technical people?

There appear to be a bunch of players in this business now, with drivers ferrying cars up and down service centers, more like a brokering or aggregation app. They offer free service, and get commissions from service centers. I would be worried handing over my car to such folks. This is unlike Ola or Food ordering - here I'm handing over my precious car to them! From my experience, the reason I liked Wheels Wisdom is that they employ and send home technical advisors, not drivers. The guys really know their stuff, and the way they declined VAS services at Toyota was just the way I would have done it had I been there myself. Proof enough for me to be convinced that they don't take commissions from dealerships, and charge me an honest upfront management fee instead. After the service, I had a personal chat with my advisor, and I realized I had seen his picture as the star performer of the month for many months at Ravindu Toyota KR Puram. According to him, all their advisors are the brightest chaps from dealerships.

On top of that, the company refrained from building yet another app - I am so relieved! Who wants one more app for a service I'll use one in six months? They even have a section on their website describing why they did not build a mobile app (See http://www.wheelswisdom.com/why-we-d...-a-mobile-app/). It's refreshing to see ethics in this space. I mean, how much does it cost for a company to throw in one more android app these days?

Well, this was just my experience! I'd recommend Wheels Wisdom especially if you're an enthusiast with mechanical empathy - we feel what our cars feel, and these guys seem to get that .

It is good to see this sector maturing. Let us know your detailed experience after you try out Bumper, and other members with other players in the market!

Sharad
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Old 14th January 2016, 16:54   #12
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Default Re: Indian Apps that help you with the purchase / servicing of cars

Went through their website, and to be honest I was expecting a better experience.
- The design of the website is at best juvenile.
- I tried to test the site by booking an appointment for a Polo and the total came to be 2499, which is quite steep in my opinion.

Then I went to the "how service assist works", and I thought its worth to put my opinion of it below.

Quote:
1. You reserve your Service Assist™ appointment on our web site. Payment can be conveniently made online – via any credit card / net banking
.
-> Good start, it makes booking an appointment easy.

Quote:
2. We pre-book your appointment with the dealership. Then, our experienced Tech Advisor visits your address at the scheduled time, understands service needs, gets the car serviced at the authorized dealership, and brings the car back to you after making sure all problems are rectified per your requirements.
Service Assist Managed car service
-> Not sure the actual value addition here. What it really says is they will provide you a "glorified driver" to pick up your car from your house and then give it to the Actual service advisor at the authorized dealership and convey the message that you told him on your behalf.

I can imagine a few confusion happening here.
For a personal car user, this needn't necessarily be adding any value because other than normal car service anything extra or any other major issues, you would be better off showing it yourself to the service advisor at the dealership than a third party.
When message travels from person to person there is a pretty good chance for it to change direction when it reaches the destination.

For a fleet manager or a businessman this looks good as it saves time and hassle. But he can use his normal driver to take the car to the service station or even use a pick up and delivery service at a much lesser cost.

Quote:
3. Our Tech Advisor filters out unnecessary optional value added services. This saves our customers money. We strictly enforce manufacturer mandated service requirements – and in most cases decline everything else. We only make an exception when our customers ask for a specific additional task to be done because they need it.
-> Good, It can help customer from fraudulent service advisors who want to take him for a ride.

Quote:
4. Our Tech Advisor inspects new and replaced components to ensure that every service task is completed as it should be.
-> This is good. I am sure that if a knowledgeable technician checks your car after service on your behalf it will ensure that you are not taken for granted by some of these service advisors.

5.
Quote:
We pay dealership service charges on your behalf, and bring your car carefully back to your address. You make an NEFT fund transfer to us for the dealership charges we paid at actuals (we send you NEFT bank setup details right after order confirmation). You also have an option of paying via credit card / debit card / netbanking via our payment gateway (please note that an additional 2.3% payment gateway charges will have to be paid if paying via payment gateway, since this is deducted from our payment of actuals).
-> This is a very good feature, but has its USP until these car manufacturers decide to create their own app for managing their service business.

Quote:
6. Cars typically get back to your address between 5 to 7 PM the same day. Our service advisor has a closing discussion with you where he walks you through the tasks done for the day and makes sure you completely understand the specifics of the care your car received that day, and answers any questions you might have.
-> Similar to point 4. It helps you as a car user to better understand the condition of your car and other feedbacks. This again is pretty much expected from a good service advisor.
Quote:
We’re highly process oriented, transparent, and professional as we go about giving our customers a service experience unparalleled anywhere in the world. We’re not aggregators, and do not believe in the aggregation model where there’s no control on actual quality levels customers experience. Our staff are our own employees in whom we significantly invest in training, domain expertise, and in our unique org culture.
- Not sure why they want to slam the aggregators, I am sure that the model that these guys are professing has only a very thin line to differentiate between aggregation.

Quote:
We also don’t burden our customers with one more app to install. There are too many apps out there causing ‘app fatigue’, and we know our customers just want a mobile friendly website!
-Again I cannot get my head around the "Burden our customers with one more app to install" thing. I am sure that when these guys grow bigger, it would definitely take more than a few words to justify the creation of an app then.

- "Service experience unparalleld anywhere in the world" - very high claim - too early I guess.
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Old 14th January 2016, 18:52   #13
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Default Re: Indian Apps that help you with the purchase / servicing of cars

Those are great points about their website rejoycjohn. Good review! The website can at best be termed functional, but it does the job I would say.

Specifically on the Polo service fee, I think they charge more for Skoda and VW. Are we surprised? :-)

My take is that their strength is in actual service delivery of getting the car serviced, and in their independence (read no dealer commissions), which I experienced. Some more real customer experiences from forum members should help us all!
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Old 3rd February 2016, 22:14   #14
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Default Re: Indian Apps that help you with the purchase / servicing of cars

I received a mail from Wheels Wisdom saying that they've launched annual memberships. I'm thinking of picking up the Gold package. Any other members on the forum?
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Old 14th July 2016, 19:33   #15
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Default Wheels Wisdom - helps you reduce potential problems with your car

Wheels Wisdom is a new offering in the automotive space. They don't service cars nor do they sell spares nor do they handle any other area directly connected to your service.

What they do is to ensure that you don't get a raw deal from your ASC.

They protect car owners from

(a) Overcharging for service by dealerships

(b) Unnecessary replacement of parts

(c) Swapping parts with that of other cars as some ASC's do and

(d) helps you get an accurate estimate for your body shop and painting jobs etc.


How this works is that they take your car to the ASC directly and coordinate with them on your behalf. They use their experience and expertise to ensure that you get a fair deal.

Their services are available for all makes of cars and are currently operational in Bangalore only.

They have 3 packages that can be taken to avail their services.

They appear to be just what the doctor ordered for most car owners who may not have the time, knowledge or the inclination to invest time to see that their car is serviced properly.

They can be reached at www.wheelswisdom.com

Last edited by VeyronSuperSprt : 14th July 2016 at 19:54.
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