Go Back   Team-BHP > BHP India > The Indian Car Scene


Reply
 
Thread Tools Search this Thread
Old 14th June 2007, 13:21   #31
Team-BHP Support
 
benbsb29's Avatar
 
Join Date: Nov 2006
Location: Brisbane
Posts: 8,022
Thanked: 3,478 Times
Default

For rants about Maruti after sales, visit the Car Dealerships section. A few there, noteworthy among them being vishnugs's experience with his Swift-D.
benbsb29 is offline   Reply With Quote
Old 14th June 2007, 13:27   #32
Senior - BHPian
 
rahul_intlad's Avatar
 
Join Date: Aug 2006
Location: Pune
Posts: 1,577
Thanked: 2 Times
Default

The best thing about Maruti is the sheer number of dealers in a city,I was not at all happy with the pre-sales experience of one such dealer.Next day call another one up and ended up buying their product within a day.
rahul_intlad is offline   Reply With Quote
Old 14th June 2007, 13:30   #33
Distinguished - BHPian
 
CrAzY dRiVeR's Avatar
 
Join Date: Jun 2006
Location: Bangalore / TVM
Posts: 8,958
Thanked: 16,679 Times
Default

Quote:
Originally Posted by rahul_intlad View Post
The best thing about Maruti is the sheer number of dealers in a city,I was not at all happy with the pre-sales experience of one such dealer.Next day call another one up and ended up buying their product within a day.
Agreed.

In a not so big city like Trivandrum, we have Indus, Popular, Sarathy and Hercules. 4 of them to choose.
CrAzY dRiVeR is offline   Reply With Quote
Old 14th June 2007, 17:12   #34
Senior - BHPian
 
Join Date: Dec 2006
Location: NH209
Posts: 1,607
Thanked: 700 Times
Default

In a positive note, let it be a strategy/ from the heart appeal/ sarcasm to other cars or anything else. But not every car maker in the world can have this sort of priviledge to issue such ads.
What say friends?
ramzsys is offline   Reply With Quote
Old 14th June 2007, 18:12   #35
BHPian
 
mansidea's Avatar
 
Join Date: Mar 2007
Location: Bangalore
Posts: 238
Thanked: Once
Default

It could be an ad in the form of an apology and if so, Lets appreciate the creativity.

But for a regular - normal customer its really pampering. It also says that we know that you have other choices but thanks for the waiting. That is a very positive gesture from MUL. Personally dont feel that MUL needs to go for a desperate ad campaign to boost sales for SX4 & Swift.
mansidea is offline   Reply With Quote
Old 15th June 2007, 10:53   #36
Senior - BHPian
 
gemithomas's Avatar
 
Join Date: Jan 2007
Location: Trivandrum
Posts: 2,364
Thanked: 136 Times
Default

Today i had a very bad experience with the FORD service Centre at Trivanddrum. I think they are called "Kairali Ford", the one at iinjakkal on the bypass road. I had gone there just to check the Power Steering Fluid on my fusion and guess what i see. I find the person sittig at the reception put his head through a window and literally beg the person on the other side asking him to "please have a look at my vehicle". Common man. This is not something you expect when you go to a service centre. At least Not from a global player like ford. I felt so irritated and told him that its ok and i dont want my vehicle to be checked by such people.

I felt very bad that i had spent money on a product being serviced by such people. Most of you must know that i have a FIAT. Now i was so surprised to see that ford people rank so low when compared to FIAT.

I have never felt so bad even at a TVS service centre!!!!!!!!!
gemithomas is offline   Reply With Quote
Old 15th June 2007, 11:23   #37
BHPian
 
mansidea's Avatar
 
Join Date: Mar 2007
Location: Bangalore
Posts: 238
Thanked: Once
Default

Quote:
Originally Posted by gemithomas View Post

I have never felt so bad even at a TVS service centre!!!!!!!!!
That "even" says it all about the expectation levels.

But TVS is Deep $hit, if you dont have a rapport with the mechanics. Your experience is ultra luxury in TVS but a basic necessity in modern car dealerships.
mansidea is offline   Reply With Quote
Old 15th June 2007, 15:46   #38
BHPian
 
Join Date: Mar 2005
Location: Mumbai
Posts: 538
Thanked: 59 Times
Default

its an excellently worded apology that actually works for MUL as an advert. talk about killing two birds with one stone.

1. apologise for the delayed deliveries but...
2. in a way that people know how hot selling their cars are that they are unable to meet demand.

brilliant.
hell_rider is offline   Reply With Quote
Old 15th June 2007, 16:19   #39
BHPian
 
Rocky_Balboa's Avatar
 
Join Date: Aug 2006
Location: Namma Bengalooru
Posts: 585
Thanked: 59 Times
Default

If I was the Hyundai india head, I would take the Maruti ad/apology as a booster for bringing GetzCRDI immediately.
Rocky_Balboa is offline   Reply With Quote
Old 15th June 2007, 16:52   #40
Team-BHP Support
 
tsk1979's Avatar
 
Join Date: Feb 2005
Location: New Delhi
Posts: 22,953
Thanked: 15,645 Times
Default

Quote:
Originally Posted by Rocky_Balboa View Post
If I was the Hyundai india head, I would take the Maruti ad/apology as a booster for bringing GetzCRDI immediately.
Hyundai lost all sense the moment BVR Subbu left. Current Hyundai management is very very clueless about India market.
tsk1979 is offline   Reply With Quote
Old 16th June 2007, 06:17   #41
Senior - BHPian
 
mithun's Avatar
 
Join Date: Jan 2006
Location: Cochin
Posts: 1,950
Thanked: 49 Times
Default

Quote:
Originally Posted by navdeep View Post
Do people experience the same waiting periods like maruti when they go for some other manufacturer ?

Or its the maruti who is not well prepared for timely deliveries.
Almost all of the car cos had problems with delivery for their hot cakes. It's not specific to MUL alone.
mithun is offline   Reply With Quote
Old 19th June 2007, 10:02   #42
Senior - BHPian
 
gemithomas's Avatar
 
Join Date: Jan 2007
Location: Trivandrum
Posts: 2,364
Thanked: 136 Times
Default

Another one!!!! And its again a MARUTI!!!!!!!!!

http://www.team-bhp.com/forum/indian...-replaced.html (Got My Swift Replaced)
gemithomas is offline   Reply With Quote
Old 5th July 2007, 22:41   #43
BHPian
 
Join Date: Feb 2005
Location: Bangalore
Posts: 86
Thanked: 5 Times
Default

Getting your vehicle serviced in Ravindu Toyota - Bangalore is the biggest pain. You real wonder ................YOU BOUGHT A TOYOTA!
AUTO_CRAZY is offline   Reply With Quote
Old 5th July 2007, 23:13   #44
BHPian
 
sabret00the's Avatar
 
Join Date: Mar 2006
Location: Halifax, Canada
Posts: 686
Thanked: 43 Times
Default

I'am a customer of two auto companies in India and incidentally one of them is world famous to its customer service ie.Maruti and the other one I feel has the worst customer service on this planet ie.Kinetic.
I havent owned a car for too long but one thing is that if u care for ur customers it shows and there's probablly nothing I can complain about their product or service....only wish if I cud do the same about Kinetic....I could write an epic on the calousness of that company and about my saga of dis-satisfaction....I think if someone has no pre-occupation in life and are fond of headaches plz go ahead and buy a Kinetic product....trust me you'd never stop crying for the rest of you life....
sabret00the is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
"Cayenne" we "XC-eed" in our "Endeavour" to "Safari"? Taking powerful metal off-road SS-Traveller 4x4 Excursions 55 10th November 2016 22:56


All times are GMT +5.5. The time now is 06:19.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks