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| The Indian Car Scene Swifts, Vtecs, Mahindras, Nanos and everything else on the Indian Car Scene. |
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| | #1 (permalink) |
| Team-BHP Support ![]() | My Mercedes C Class is now due for a second service. Its just about completed 16,000 kms, and after the initial service at the 5000 - 6000 km mark Mercedes stipulates a service at every 10,000 kms or 12 months - whichever is earlier. Mercedes offers not a single free service on its cars, and every service is to be paid for by the owner. I found this surprising as even a Maruti 800 buyer gets three free services...but what the heck, I thought while buying the car. There is absolutely no work required in my car, and except for a small 200 buck plastic part that fell off the rear seat. Its been painstakingly maintained and you cant tell it from a brand new example if you were to see it or take a ride in it. So off my car goes to the Auto Hangar this morning and guess what the quote is for the second service? A holy whopping Rs. 35,000!!! I thought this to be really funny and called up the Sanghi Motor Cars company, guess what their quote was? Rs. 38,000!!! This is outrageous maintainence for a car that is yet almost brand new. Whats included in the service is checks on various parameters (a/c, engine etc. etc) but then every car maker performs these checks. All the lubes are changed and except for the Rs. 4900 (7 liters of Mobil 1) cost of engine oil I dont really see any major lubrication component in the estimate. All the brake pads are changed on 99% of the Mercs that come in for a second service. Isnt this strange, considering that even Maruti brake pads last much longer than 16000 kms? So do Honda, Toyota and even Mahindra brake pads. Now I know that as a Mercedes owner, the maintainence costs will be higher than regular automobiles and I consider myself more of a spendthrift than a miser...but give me a break. 35 grand for just the second service? Whats the major service at 40000 kms going to cost? One lac rupees? My Honda Vtec has had the first three services performed at Rs.600, Rs. 650 and Rs. 1300 respectively. The first major service at 20,000 kms is going to cost apprx. Rs. 2000. And this is for a car that sold for about half the cost of a C Class...not much lower down the ranks. For the record, I'd really like to know what E Class and S Class owners pay at their initial services. And yes, a strong email to DCIL is to follow * GTO
__________________ GTO Work backward from your imagination, not forward from the past!
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| | #3 (permalink) |
| Team-BHP Support ![]() Join Date: Mar 2004 Location: Mumbai, India
Posts: 2,222
| very serious matter, and daylight robbery. would have been understandable if a high price would have been quoted for an accident repair or any major repair. but for a second service?? considering the number of c-class' that i have seen on the roads, doesn't seem to refrain people from buying the car, or maybe they are yet to experience the rude awakening. the word has to be spread, people must know, i wonder if it's the same in other countries? if not, the Indian consumers should not be taken for a ride.
__________________ We do what we have to do in order to do what we want to do. |
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| | #4 (permalink) |
| BHPian Join Date: Apr 2004 Location: India
Posts: 601
| GTO ive had mercs for last 5 years maybe i could help you out?? lemme know if you need any assistance im also very close to my dealer here so i could help u with anything u need.
__________________ You drive what you can... |
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| | #5 (permalink) |
| Team-BHP Support ![]() | Time to open a specialist repair shop complete with diagnotstic equipment. I subscribe to a UK mag called Mercedes enthusuiast and there is plenty of stuff available that you really do not require an official dealer. Most people now go to the official dealer till the warranty expires and then go to specialists. As long as you have paperwork proving the car was maintained, people will still buy your car when you sell it on!
__________________ Rice is cheaper than German Potato's |
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| | #6 (permalink) |
| Team-BHP Support ![]() | 35 grand for a sevice! wow! I guess the initial purchase price is just the tip of the iceberg with a Benz! what I can't believe is that they change brake pads after jsut 16000k's...! That sounds like the dealers are trying to make a fast (thousand) buck! I guess the reasoning is if you r rich enough to buy a Benz, you gotto donate to the MB dealership charity as well
__________________ He who makes the loudest noise usually has the least to say. Unfortunately they don't realise that and keep at it! ____ |
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| | #7 (permalink) |
| Team-BHP Support ![]() | GTO, you made my jaw drop today pal. 35,000 grands for a service Its always out here that dealers rip off the customers under the Mercedes brand name. I remember you telling that while a litre of Mobil 1 costs 450 rupees outside , Auto Hangar charges you 700 bucks. Talk bout looting. If a C costs that much to maintain I wonder what the big boys must be paying. And I really dont understand whats with the brake pad replacing?? Will the cost to maintain the earlier Mercs like the 124 be the same or will it be lesser since I presume its less electronic as well. Leave an email GTO I feel you should write a formal letter to them
__________________ The Automobile - It's just that special. Nothing else even comes close |
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| | #10 (permalink) |
| Distinguished - BHPian ![]() | Hey that's bull man. I spoke to a driver who drivers the C class in Hubli and even he said that the service comes to around 20-25K. 35 is way too much. Changing brake pads after just 16K? What material are those pads mad of......butter? I got my pads changed at 25K with all the hard braking i've done. Regards... Shan2nu |
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| | #11 (permalink) |
| Senior - BHPian Join Date: Feb 2004 Location: Bombay
Posts: 865
| goodness lord !
__________________ '94 Mazda MX-6 My first car with my own money. |
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| | #12 (permalink) |
| Team-BHP Support ![]() | [quote] the service comes to around 20-25K.[CODE] Correct, but Mercedes classifies service in two ways. Service A is minor where only the engine oil is changed and the cost of that is below Rs.20000. Service B (The second and fourth services) is more comprehensive and include changing all lubes and the brake pads. Heres more...I asked him NOT to service the car and return it the same evening as I still have 1000 kms to go before its actually due. Buttttttttt since it was there already, I asked him to check it up. My family had a complaint that the air-con blower varies its speed intermittently since the last 7 days. Auto Hangar checked it up and guess what? My cooling coil has broken down, and Mercedes being Mercedes will not change only the cooling coil. They will include replacement of the expansion valve, receiver dryer, gas and oaring for expansion valves. Cost of repairs including parts and labour? Rs.74,000!!! And this is on a car that is exactly 1 year and a month old. Auto Hangar is completing this job under the 2 year warranty, but I can only think of what awaits me once I am out of the warranty period. Boy am I opting for the extended warranty program! GTO P.S. Now you know why the Accord V6 has a 7 month waiting period!
__________________ GTO Work backward from your imagination, not forward from the past!
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| | #14 (permalink) | |
| Distinguished - BHPian ![]() | Quote:
I'm not sure about the accord's service charge, but i'm sure it's not even more than 12K. Regards... Shan2nu | |
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| | #15 (permalink) | |
| Team-BHP Support ![]() | Quote:
GTO
__________________ GTO Work backward from your imagination, not forward from the past!
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