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Old 21st January 2008, 15:31   #16
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More excellent customer care from toyota
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Old 21st January 2008, 17:04   #17
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This shows how image conscious Toyota is and obviously will go any lengths to prevent its brand image from tarnishing . !
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Old 21st January 2008, 17:21   #18
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Putting aside the inconvenience for the users to get their cars to the service centres, its an amazing move by TOYOTA. They certainly deserve a pat on the back for taking such an action. The correction time required is about 40 minutes.

This is really appreciable by us BHPians, but what needs to be watched is how the competition plays dirty using this to show down Toyota.
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Old 21st January 2008, 18:29   #19
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True that intetntions of Toyota are good. But the recall is very critical since it might lead to quite dire conesquences. So recalling this late means, they maight have faced some quite seroius problems? (April - october batch). Also the recall is half the vehicles sold in 2007. Are they any more news regarding this. Is it due to any part change or vendor change?

And It is quite surprising that they mention Indian road conditions as the reason for the problem. Aren't they supposd to design Innova for markets like India and test it for the road conditions here?? After all it is supposed to be a MUV. not a sedan

Why the hell in the article do they mention "stalling" as if it does not create any problems.
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Old 21st January 2008, 23:16   #20
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Quote:
Originally Posted by indian21r View Post
And It is quite surprising that they mention Indian road conditions as the reason for the problem.
If that is the case why doesn't it affect the earlier cars.
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Old 22nd January 2008, 01:12   #21
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Quote:
Originally Posted by ShaKo View Post
Putting aside the inconvenience for the users to get their cars to the service centres, its an amazing move by TOYOTA. They certainly deserve a pat on the back for taking such an action. The correction time required is about 40 minutes.

This is really appreciable by us BHPians, but what needs to be watched is how the competition plays dirty using this to show down Toyota.
Yes, appreciate the move by toyota. many of other manufacturers would have ignored the issue.

on indian conditions - there is a similar advisory from canon on CCD's used in their cameras. they go kaput due to humid and hot conditions in india and canon will replace them free of cost even outside warranty. so appreciate that a manufacturers are owning up and not shirking their responsibility.
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Old 22nd January 2008, 08:38   #22
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Maruti did a similar recall for the Omni in 2001-2. I actually received a phone call from the dealership where I had bought the vehicle. Tata has also done a similar recall for the Indica suspension at some point. All Toyota is doing is protecting its marketshare & following standard practices.
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Old 22nd January 2008, 13:45   #23
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If that is the case why doesn't it affect the earlier cars.
my doubt exactly. Beacuse we own a 2006 nov batch Innova. By the way is this problem is both pertol and diesel versions or only in a diesel version.
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Old 22nd January 2008, 14:05   #24
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i guess they will ask the dealer to call you since they know where each car has been sold.

My uncle had his front suspension of his NHC changed a few months after he bought it... so even though the companies change things, i dont think they advertise about it.
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Old 22nd January 2008, 14:16   #25
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Quote:
Originally Posted by ShaKo View Post
Putting aside the inconvenience for the users to get their cars to the service centres, its an amazing move by TOYOTA. They certainly deserve a pat on the back for taking such an action. The correction time required is about 40 minutes.

This is really appreciable by us BHPians, but what needs to be watched is how the competition plays dirty using this to show down Toyota.
When other manufacturers do it, it reflects poor quality. When Toyota/ Honda do it, its amazing. This just reflects the way in which many participants on this forum are biased.
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Old 23rd January 2008, 06:48   #26
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Since they have recalled cars from april to oct 2007 only, does that mean they realised the problem long back to rectify it. If so why wait for two more months for a recall? or they realised it just now and are waiting for the nov-dec batch to come for service where they can replace it.

Quote:
Originally Posted by srh View Post
When other manufacturers do it, it reflects poor quality. When Toyota/ Honda do it, its amazing. This just reflects the way in which many participants on this forum are biased.
Had the recall been for some part that was manufactured by a third party and defective and toyota replacing this at their own expense then toyota can be commended.

But for a design problem, No this is not something we need to be proud off. Anyway they have accepted their mistake which will atleast help people to get the vehicle repaired. Hope they have redesigned that part else after six months or so they will have to do another recall ( because afterall it is the Indian roads which are casuing this problem).
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Old 23rd January 2008, 08:21   #27
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Just going through the replies, everyone seems to be in full appreciation of what Toyota has done for us Indians. A japanese manufacturer doing a recall is praised as a 'high level of customer service'.

And whatever happens- they just blame it on Indian road conditions, and get away with the explanation!

Just have a glance at a thread which says Bajaj is recalling a few bikes for replacing something. Or take another 'Indian' (almost) company- MSIL. All the people seem very angry at the fact that fault occured in the first place. Everybody seems content at firing all cylinders at the manufacturer, their vendors, sales and showroom people and sometimes even the government for their automobile policies.

Last edited by CrAzY dRiVeR : 23rd January 2008 at 08:22.
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Old 23rd January 2008, 23:11   #28
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Just have a glance at a thread which says Bajaj is recalling a few bikes for replacing something.
Just the incident that came to my mind as well. Everybody was gunning for Bajaj in that thread. Can't help but notice the contrast.
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Old 23rd January 2008, 23:29   #29
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Originally Posted by burnt. View Post
Just the incident that came to my mind as well. Everybody was gunning for Bajaj in that thread. Can't help but notice the contrast.
Arre bhaiya Toyota/Honda kuch bhi kare its ok, but if Hyundai/GM/Tata do, its so careless
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Old 28th January 2008, 22:35   #30
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i would not praise Toyota for this action. all the companies out there want to make money & dont really bother about their customer after they have paid money & bought the goods.
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