Ford Fusion Caught fire:Will company cover warranty

[GTO - Touring]

Originally Posted by Pani

Guys,
Just wanted to update you guys:
Ford took the responsibility and completely repaired the car under warranty without a single penny being charged to my friend. The total cost of spares came close to 2.8 Lacs.

Master class and truly commendable! Thank you, Ford, for really taking care of this Fusion owner. Please continue with this customer-centric approach.

[SumitBahl]

Really sorry to hear about the incident.

Around 5 years ago, my friends IKON's dashboard caught fire. The fire was caused due to the cigarette lighter which came with the car.

They argued a lot with ford people but they just wont listen. His car was parked in Ford repair shop almost for a month before they started repairing it. They just didn't cover anything under warranty. His insurance cover paid for the repairs.

His whole dashboard melted, needless to say all the electricals were damaged. He had to pay 50% of the repairs as insurance only covered 50%.
Total bill ran over Rs. 1.5 Lac.

Incident happened in Chandigarh and the ford agency was BHAGAT FORD.
FORD A.*.* sucks.

[SumitBahl]

Did not read the last post of yours.

Good to hear that ford took the responsibility.
Thats really good news and very rare.

[Pani]

Originally Posted by Mr.Bangalore

That is crap what the showroom or ford people are saying.. in that case atleast 80% cars would have same consequence as of you friend Fusion... because most of them prefer to fit it outside and according to their interest and liking..

Exactly sir, I dont know about other brands but as of Ford, they do stress upon Ford recommended ICE...failing which CAN void warranty (its at their discretion). Surprisingly my friend's Fusion was fitted with a Pioneer setup (non-Ford recommended) installed by Auto Planet (an auto accessory shop in Bangalore) but Ford still covered the warranty and cribbed finally at the end after all the repairs to go with Ford recommended ICE hereafter...Nice of them. May be they were very confident that the fire had no connection with the ICE in this case and the management was more Customer-Centric than before.

Whatever it is...I think one should check it out with their dealers clearly while buying their cars.

[ankit.jhamb]

thats a good news,but it took them a lot of time.

[Pani]

Yes...the inspection took more time...but once the repair job bugun...it took them around 3 weeks to do it up fully.

[Team_Godspeed]

Woooh thats a miracle lol
you got ford to fix it all up for ya