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Old 9th October 2017, 16:03   #2686
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Default Re: Shell in India (fuel, lubes, outlets)

I filled 12 litres. After I paid the bill by card, I was given ₹12 by cash! This was yesterday at Shell Chromepet.
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Old 6th December 2017, 20:14   #2687
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Default Re: Shell in India (fuel, lubes, outlets)

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Originally Posted by wildsdi5530 View Post
Shell pumps are harassing petrol vehicle owners by trying to push V-power. I recently had to shout at a guy because he made me repeat 6 times that I wanted ordinary petrol for my 13 year old Alto and didn't want the benefits of V-power. This has happened quite frequently at 2 Shell bunks in Bangalore. Now they are trying to sell other merchandise too.
This is becoming a big irritation now a day! been using shell for very long time and every single visit feels like some kind of act of escaping from some con artist.

Pressure when I stop for fillups:

me: fill normal petrol/diesel
attendant: saarrr try v-power saarrr mileage saarrr (goes on and on if we don't stop them).

someone out of nowhere: saarrr open the bonnet(shouldn't it be a request or a question? they know command works better so they just ask you to open the bonnet).

I did once let them check and they were forcing me to have an oil change! my car's service was due hence there was no point in changing immediately, heck it was supposed to be just a check-up.

Oil change: so many issues here, man, never changing oil with them ever again! asked them for 1L 10w40 and they just billed full synthetic without even asking(800INR)! told them that last thing my low running bike needs is synthetic oil, that particular bike wouldn't fetch more than 8K in second hand market!

worst experience : I finally hustled a lot and bought something half the price for my scooter, guess what, guy poured the entire 1L can into my puny scooter crank cover clearly shows it only needs half of that! this incident is different from the previous bike incident.

Had to go to nearby local mechanic shop and drain out the extra. Issue of having poor enforcement of laws related to customer is slowing catching up everywhere I go.

unlike more people I can't let anyone scam me for few Rupee and go on with my business, that will only make things worse.

Last edited by giri1.8 : 6th December 2017 at 20:16.
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Old 16th April 2018, 11:14   #2688
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Default Re: Shell in India (fuel, lubes, outlets)

Last weekend, I went to fill petrol in the Shell bunk on JP nagar ORR.
As usual I used the shell card. It had some 300 rupees balance. Since I had filled for much more than that, I went to the store to reload it. The attendant swiped the card and told me that the card has expired!
I told him that there was some amount in the card and I hadn't received any message about card expiry. He told me to call the customer care number behind the card and I would get a new card delivered home. I asked him if he could make a new card there itself. He told they can't generate a new card for one which has expired.
It was 1 am and I was not in a mood to call the customer care number. I've still not called. Anyone else here have experienced this 'expiry' of shell card?
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Old 17th April 2018, 11:34   #2689
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Default Re: Shell in India (fuel, lubes, outlets)

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Originally Posted by hemanth.anand View Post
Last weekend, I went to fill petrol in the Shell bunk on JP nagar ORR.
As usual I used the shell card. It had some 300 rupees balance. Since I had filled for much more than that, I went to the store to reload it. The attendant swiped the card and told me that the card has expired!
I told him that there was some amount in the card and I hadn't received any message about card expiry. He told me to call the customer care number behind the card and I would get a new card delivered home. I asked him if he could make a new card there itself. He told they can't generate a new card for one which has expired.
It was 1 am and I was not in a mood to call the customer care number. I've still not called. Anyone else here have experienced this 'expiry' of shell card?
In fact today, I saw the card and noticed that there is an expiry month mentioned 03/18.
So I called the toll free number and he took the replacement request. He told me that the new card will come to my home address and the remaining balance will be transferred to the new card.
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Old 17th April 2018, 21:03   #2690
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Default Re: Shell in India (fuel, lubes, outlets)

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Originally Posted by giri1.8 View Post
This is becoming a big irritation now a day! been using shell for very long time and every single visit feels like some kind of act of escaping from some con artist.
This is getting irritating beyond a point. I asked them to fill diesel for 2000 and before I could even get out of the car, I see the nozzle for V Power in the fuel inlet.

Thankfully, he hadn't started filling, so forced him to fill normal diesel.

With Essar and Reliance offering similar quality fuel, I won't be filling up at that particular branch.

The attendant was so rude that he swiped my card in a machine which I knew wouldn't support Rupay cards and then asked me to go inside the shop and pay.
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Old 18th April 2018, 00:10   #2691
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Default Re: Shell in India (fuel, lubes, outlets)

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Originally Posted by Gansan View Post
I filled 12 litres. After I paid the bill by card, I was given ₹12 by cash! This was yesterday at Shell Chromepet.
Hi Gansan, they are still costlier than other petrol bunks by Rs 3-3.50. The total difference between Shell and PSU bunks is around Rs. 4.0-4.50 and it kind of negates the perceived value we think we are getting from Shell over other bunks. Now-a-days, the service in Shell bunks are going down which was bound to happen as the initial euphoria has subsided. Also, the job attrition is very high in the petroleum sector which means losing trained manpower and the replacements would not get sufficient training. Again, this is my understanding and hope you don't mind me. Cheers
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Old 24th April 2018, 18:48   #2692
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Default Re: Shell in India (fuel, lubes, outlets)

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Originally Posted by hemanth.anand View Post
In fact today, I saw the card and noticed that there is an expiry month mentioned 03/18.
So I called the toll free number and he took the replacement request. He told me that the new card will come to my home address and the remaining balance will be transferred to the new card.
I received the new card today. The card number is exactly the same. The validity of the previous card was 03/18 and that of the new one is 03/21. In addition, the new card has my name embossed on it below the card number.
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Old 28th May 2018, 16:20   #2693
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Default Re: Shell in India (fuel, lubes, outlets)

Shell in Pune is now a whopping 89.70 Rupees to the liter! :O
To make matters worse, they are posting a signboard since the past many days at their bunk in Hinjawadi stating that "Normal Petrol unavailable".
The Shell V-power costs nearly 3 digits, at 98 rupees to the liter! No wonder the bunk was totally deserted since the past few days.
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Old 28th May 2018, 16:40   #2694
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Default Re: Shell in India (fuel, lubes, outlets)

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Shell in Pune is now a whopping 89.70 Rupees to the liter! :O
To make matters worse, they are posting a signboard since the past many days at their bunk in Hinjawadi stating that "Normal Petrol unavailable".
The Shell V-power costs nearly 3 digits, at 98 rupees to the liter! No wonder the bunk was totally deserted since the past few days.
Other PSU bunk prices are just around 3 rupees less per litre for all grades of the fuel (which is also sky high). First time I'm seeing many other cities paying more for fuel than Bangalore.
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Old 28th May 2018, 17:00   #2695
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Default Re: Shell in India (fuel, lubes, outlets)

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Originally Posted by sajo View Post
Shell in Pune is now a whopping 89.70 Rupees to the liter! :O
To make matters worse, they are posting a signboard since the past many days at their bunk in Hinjawadi stating that "Normal Petrol unavailable".
The Shell V-power costs nearly 3 digits, at 98 rupees to the liter! No wonder the bunk was totally deserted since the past few days.

Yesterday filled at a BP station on highway with 86.XX per liter. Shell fuels are always couple of rupees more than that of state owned, so no wonder. I will have to fill again in couple of days, will comment on shell bunk in PMC then. I think, shell bunks in PMC are marginally cheaper than PCMC, not sure though. Canít comment on V-power or extra-premium etc. as I normally go for regular.
By the way, are we still paying those drought + flood + loan waver + whatnot taxes, surcharges?
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Old 28th May 2018, 17:20   #2696
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Default Re: Shell in India (fuel, lubes, outlets)

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Originally Posted by PetrolRider View Post
Canít comment on V-power or extra-premium etc. as I normally go for regular.
But they kept putting up notices saying that they are out of regular fuel! Even I have never filled V-power or any of its equivalent.

Quote:
Originally Posted by PetrolRider View Post
By the way, are we still paying those drought + flood + loan waver + whatnot taxes, surcharges?
Yes we are still paying the drought surcharge and the liquor ban surcharge, both amounting to about Rs.6 per liter of petrol (Not sure of diesel).
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