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Old 11th June 2008, 18:22   #1
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Default Need Contact Information for Tata's customer complaint cell.

Dear all,

Can any one please provide customer service phone numbers and email ids for Tata Motors? I live in the Western Region(Ahmedabad).

Thanks in advance!
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Old 11th June 2008, 18:38   #2
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You can mail them your grievances on

supportwest@tatamotors.com


Also you can check their customer support website and log a complaint

this site also has contact numbers of tata offices in all regions

Tata Motors Customer Support :: Complaint

hope it helps
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Old 11th June 2008, 18:53   #3
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Another option is to give your feedback & complaint to TataMotors when they call you after your servicing. The call should come from Pune, but that's a out-going only number.

My previous attempts at contacting their regional Cust service manager (not dealer, but of Tata Motors) was not very encouraging. Dont know if you 'll find the situation same with the person in A'bad / Mumbai.
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Old 1st February 2011, 20:19   #4
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Thumbs down Re: Need Contact Information for Tata's customer complaint cell.

Dear BHPians,

Sorry for dusting up an old thread.

My friend needs contact info for the Sales Head for the Southern region. He wants to escalate an issue with some atrocius customer experience he had when his friend took delivery of his Manza.

Thanks in advance.

Cheers
Lloyd
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Old 1st February 2011, 20:51   #5
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Default Re: Need Contact Information for Tata's customer complaint cell.

try the form in sunny's post above
else
Tata Motors Customer Care :: Reach Us
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Old 1st February 2011, 23:02   #6
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Default Re: Need Contact Information for Tata's customer complaint cell.

Call up their customer support no. I once did and they have me a region head's contact no.
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Old 1st February 2011, 23:17   #7
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Default Re: Need Contact Information for Tata's customer complaint cell.

Llyod, Sent you a PM on this.Please check.
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Old 1st February 2011, 23:24   #8
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Default Re: Need Contact Information for Tata's customer complaint cell.

Quote:
Originally Posted by greenhorn View Post
try the form in sunny's post above
else
Tata Motors Customer Care :: Reach Us
Quote:
Originally Posted by jkdas View Post
Call up their customer support no. I once did and they have me a region head's contact no.
Quote:
Originally Posted by niranjanrvce View Post
Llyod, Sent you a PM on this.Please check.
Thanks for all the info guys.

The person who has bought the said Manza is a Malayalam music director. He bought the vehicle on my friend's advice but unfortunately the folks at Concorde, Cochin have royally messed up the PDI and the said gentleman is thoroughly upset with his purchase
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Old 2nd February 2011, 14:45   #9
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Default Re: Need Contact Information for Tata's customer complaint cell.

Quote:
Originally Posted by lloydofcochin View Post
Thanks for all the info guys.

The person who has bought the said Manza is a Malayalam music director. He bought the vehicle on my friend's advice but unfortunately the folks at Concorde, Cochin have royally messed up the PDI and the said gentleman is thoroughly upset with his purchase
If you can give us more information on this experience, it might be useful for the other bhpians thinking of buying a Manza.
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Old 2nd February 2011, 15:47   #10
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Default Re: Need Contact Information for Tata's customer complaint cell.

I read this someplace, but ain't sure where! Ratan Tata's office fax no. for complaints.. 022-66658001
If this does work, please share it with the others!
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Old 4th February 2011, 12:13   #11
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Default Re: Need Contact Information for Tata's customer complaint cell.

Hi, Could someone PM me the complaint number for Tata Motors. Hyderabad.
Tejaswi motors in Hyderabad is really taking service experience to a different level.
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Old 26th February 2012, 09:28   #12
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Default Re: Need Contact Information for Tata's customer complaint cell.

Quote:
Originally Posted by himavanth_m View Post
Hi, Could someone PM me the complaint number for Tata Motors. Hyderabad.
Tejaswi motors in Hyderabad is really taking service experience to a different level.
I am really very disappointed with Services of Tesjaswi Motors. I have taken Manza for first service with list of problems and the way they receive issues are as if we are dump and doesnt know how to drive a car. I got my car and half of them were not resolved and they say these are common and thats it. Car hasnt been washed. I gave the feedback to CRM and they doesnt even bothered.

I am going to lodge the complaint to Tata and see whats their response.

Thanks,
Raghu Lakshman
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Old 26th February 2012, 12:34   #13
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Default Re: Need Contact Information for Tata's customer complaint cell.

Quote:
Originally Posted by tmnraghu78 View Post
I am really very disappointed with Services of Tesjaswi Motors. I have taken Manza for first service with list of problems and the way they receive issues are as if we are dump and doesnt know how to drive a car. I got my car and half of them were not resolved and they say these are common and thats it. Car hasnt been washed. I gave the feedback to CRM and they doesnt even bothered.

I am going to lodge the complaint to Tata and see whats their response.

Thanks,
Raghu Lakshman
Hi Raghu,

It is indeed very sad to hear that you too had to face such issues at Tejaswi Motors. Please give your car servicing at Mallik Cars workshop in ToliChowki Road. My service experience there has been far far better.

However, I suggest one thing with Tejaswi motors. Go and talk to the General Manager at Tejaswi motors. Once he got to know of the problems I faced there, experience was far better. You just need to barge into the GMs room and talk to him even if they dont allow or try to tell something to dissuade you from talking to the GM of the workshop.
Please note that there are many GMs in the workshop, you would need to contact the main guy, who manages all the divisions of the workshop.

Hope this helps
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Old 27th February 2012, 10:03   #14
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Default Re: Need Contact Information for Tata's customer complaint cell.

Hi himavanth_m,

Thanks for the suggestion. I have lodged the complaint and sent mails to the dealer also. Meanwhile, I wanted to ask my friend who is running the garage in Kukatpally. If he confirms problems, I am not going leave the dealer so easily.

Thanks,
Raghu Lakshman
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Old 27th February 2012, 10:25   #15
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Default Re: Need Contact Information for Tata's customer complaint cell.

Quote:
Originally Posted by tmnraghu78 View Post

I am going to lodge the complaint to Tata and see whats their response.

Thanks,
Raghu Lakshman
PM'd you some contacts..

hope some action is taken.
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