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Old 20th September 2009, 12:40   #136
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I dont think this fraud is limited to HP pumps alone. I have come across the same in pumps of BP and IOC in Hyderabad. In Hyderabad the usual way they trick is, the attender who fills the petrol will lift the pump without reseting the meter at the same time his colleague who collects money (usually there is one attender to fill and another to collect money) will come over and ask if we paying through cash/ card. So when we turn around to answer to the second guy the first will start filling without resetting the meter. I made this out the hard way after the fuel gauge showed lesser reading few times. The way they operating its easy to make out that it got nothing to do with the pump owner or the oil marketing company, the money conned is only going to the pocket of attenders.

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How good are Club HP bunks in general? They are supposed to be better than ordinary HP bunks in Q&Q matters.
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Old 20th September 2009, 21:47   #137
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Hi All,

This is my worst experience ever at the HP retailer Joyce Service station, next to Cauvery theatre, Sankey road, Bangalore.
On 19th September, me and my son were on our way to Sankey tank park and had to fill in Petrol, so ended up going to HP retailer Joyce petrol bunk next to Cauvery theatre on Sankey Road.
I asked the guy there to fill up petrol for Rs 200, and the attender punched in the amt as Rs 200 and started to fill in the petrol, when the meter was nearing Rs100, another employee of the bunk distracted me by giving me a pamphlet and telling that I was eligible for a lucky draw as my bill was over Rs 150. I suddenly noticed the employee filling the petrol fiddling with the meter and the meter was blinking Rs 200, and so I asked for the receipt.
I felt something fishy and when switched on the ignition , was shocked to see the fuel gauge and the pointer was pointing at the first line which is where my fuel guage will point to, when I fill for Rs 100. When asked the guy for how much amt did he fill the petrol, he arrogantly replied "200 Saaaar". When I told him he has not put for that amount; suddenly 3 -4 guys from the pump surrounded me and my son who is 3.5 years old, started crying seeing the commotion around us.
I told them I am going to the police and even then they did not budge, finally I left the bike there, walked out of the bunk and was able to find a constable who was on his rounds (Cheetah...) near the Trident Hyundai car showroom and explained him about the cheating. He came with me to the bunk and talked to the employee over there and in turn the employee told that I had asked to fill petrol for Rs100 and demanded the bill for Rs 200, to which I asked them whether I was driving a yellow board. In the mean time the constable who accompanied me met another person there and after that, his tone towards me changed and told me to just pay Rs 100 and leave the matter.(Vishiya na Ille bitti bidi Sir)
This made me feel sick about the cop who took their side though I was right, so I paid the amount, and directly went to Vyalikaval police station to lodge a complaint. Over there I spoke to the Head Constable about this matter and told him about lodging a complaint. While I was writing the complaint the Constable on Cheetah came to the station and started arguing that they cannot take the case as I had just paid Rs 100 and not Rs 200. I then asked the HC whether he will take the complaint or not, to which he said will take in the complaint. I was happy, thinking we still have Police men who are trust worthy, I mentioned all the details and handed over the complaint letter to him and when he was about to give me an acknowledgement the constable who had opposed me told the other Constable to just give me a copy of my complaint with the seal and signature showing that the complaint was received but no acknowledgement was given and wanted me to leave……….This is the Service we get from Police men and Petrol bunks?
I really don’t want to end it here, I will be visiting the station tomorrow to ask about the action that the cops have taken on HP Dealer, Joyce service station and will let you all know the outcome.
In the meantime, I request you to avoid this HP petrol bunk next to Cauvery theatre. In case if you have to get filled in that station just keep your eyes open.
PS: Apologies on such a long post
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Old 21st September 2009, 00:40   #138
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^^^ Its really good to know there are people like you who don't give up. The behaviour of theconstable is indeed fishy, and is all the more reason for you not to give up. If you don't get a proper response from the station, escalate the matter to the higher ups. Haven't you lodged a complaint with HP also?

Last edited by Raccoon : 21st September 2009 at 00:41.
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Old 21st September 2009, 07:10   #139
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Quote:
Originally Posted by SAMUDRA View Post
Hi All,

This is my worst experience ever at the HP retailer Joyce Service station, next to Cauvery theatre, Sankey road, Bangalore.
On 19th September, me and my son were on our way to Sankey tank park and had to fill in Petrol, so ended up going to HP retailer Joyce petrol bunk next to Cauvery theatre on Sankey Road.
I asked the guy there to fill up petrol for Rs 200, and the attender punched in the amt as Rs 200 and started to fill in the petrol, when the meter was nearing Rs100, another employee of the bunk distracted me by giving me a pamphlet and telling that I was eligible for a lucky draw as my bill was over Rs 150. I suddenly noticed the employee filling the petrol fiddling with the meter and the meter was blinking Rs 200, and so I asked for the receipt.
I felt something fishy and when switched on the ignition , was shocked to see the fuel gauge and the pointer was pointing at the first line which is where my fuel guage will point to, when I fill for Rs 100. When asked the guy for how much amt did he fill the petrol, he arrogantly replied "200 Saaaar". When I told him he has not put for that amount; suddenly 3 -4 guys from the pump surrounded me and my son who is 3.5 years old, started crying seeing the commotion around us.
I told them I am going to the police and even then they did not budge, finally I left the bike there, walked out of the bunk and was able to find a constable who was on his rounds (Cheetah...) near the Trident Hyundai car showroom and explained him about the cheating. He came with me to the bunk and talked to the employee over there and in turn the employee told that I had asked to fill petrol for Rs100 and demanded the bill for Rs 200, to which I asked them whether I was driving a yellow board. In the mean time the constable who accompanied me met another person there and after that, his tone towards me changed and told me to just pay Rs 100 and leave the matter.(Vishiya na Ille bitti bidi Sir)
This made me feel sick about the cop who took their side though I was right, so I paid the amount, and directly went to Vyalikaval police station to lodge a complaint. Over there I spoke to the Head Constable about this matter and told him about lodging a complaint. While I was writing the complaint the Constable on Cheetah came to the station and started arguing that they cannot take the case as I had just paid Rs 100 and not Rs 200. I then asked the HC whether he will take the complaint or not, to which he said will take in the complaint. I was happy, thinking we still have Police men who are trust worthy, I mentioned all the details and handed over the complaint letter to him and when he was about to give me an acknowledgement the constable who had opposed me told the other Constable to just give me a copy of my complaint with the seal and signature showing that the complaint was received but no acknowledgement was given and wanted me to leave……….This is the Service we get from Police men and Petrol bunks?
I really don’t want to end it here, I will be visiting the station tomorrow to ask about the action that the cops have taken on HP Dealer, Joyce service station and will let you all know the outcome.
In the meantime, I request you to avoid this HP petrol bunk next to Cauvery theatre. In case if you have to get filled in that station just keep your eyes open.
PS: Apologies on such a long post
Kudos to you man, and thank you for warning us!!
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Old 21st September 2009, 07:35   #140
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I somehow find it better to fill in "x" number of liters instead of asking to top up for "x" amt of Rs.

my 2c.

Last edited by Neel : 21st September 2009 at 07:36.
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Old 21st September 2009, 10:15   #141
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Quote:
Originally Posted by SAMUDRA View Post
This is my worst experience ever at the HP retailer Joyce Service station, next to Cauvery theatre, Sankey road, Bangalore.
I applaud your perseverance to push on the matter.

I have read many such experiences here on this very bunk and also a few other bunks in Bangalore. The last time this trick was pulled on me, I vehemently refused to pay the Rs. 300 that the attendant claimed to have filled. It created a huge commotion and few others who were about to enter the bunk drove off hearing this commotion.

I told the bunk guys that if they want the money they can come in my car to Sadashivnagar police station, when they decided to let it go.

Since this incident, I fill only at Shell even though it is 8 kms away from my house becuase I know I won't be cheated there.

Do keep us updated on the outcome of this.

Regards,
gpa
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Old 21st September 2009, 10:43   #142
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Absolutely right gpa. Just be tough with them and they will give in more easily than you.
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Old 21st September 2009, 11:01   #143
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Quote:
Originally Posted by gpa View Post
I applaud your perseverance to push on the matter.
Since this incident, I fill only at Shell even though it is 8 kms away from my house becuase I know I won't be cheated there.

Regards,
gpa
The Shell petrol pump is just 1-2 kms away from this HP petrol pump on CBI road before Mekhri circle. You can go there. My experience with them has been impeccable to date. Great service, accurate fuel filling and better mileage than govt pumps.
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Old 21st September 2009, 12:05   #144
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Quote:
Originally Posted by McLaren Rulez View Post
Absolutely right gpa. Just be tough with them and they will give in more easily than you.
Thanks buddy! For now its only Shell for me. Can't be bothered about these hassles every time I go to fill up.

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The Shell petrol pump is just 1-2 kms away from this HP petrol pump on CBI road before Mekhri circle. You can go there.
I live outside the Jalahalli East Airforce Station and drive to the Shell bunk on Tumkur Road that's 8.5 kms from my house. I usually drive there early in the morning around 6.15 am and my times are like this:

Home to Shell: 8.5 kms, 13 mins
Refuelling at Shell: 6 mins
Shell to home: 8.9 kms, 17 mins

35 mins is all i need to spare for peace of mind which I am more than willing to do!
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Old 21st September 2009, 12:15   #145
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Samudra,

Go to HP website and through CONTACT US section lodge a complaint against this particular bunk, its very effective i have done it. I had made a complaint and within 48 hours a guy contacted me, met me at the same bunk and the manager who had acted arrogant with me, folded his hands and said "sorry sir".

Dont let this bunk guy cheat others, please lodge a complaint online.
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Old 21st September 2009, 12:18   #146
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Bike Guys Cant follow the following idea... unless you can.

Car guys:

I have for the last 6 years followed the Tank Full - Tank full method. The PUMP guys only play around wih the Qty THEY Dispense out of the nozzle. THEY CAN NEVER play with the CALIBRATION of the pump itself (in extreme cases its possible). So try this idea for once or twice and you will get into a rhythm of QTY Vs NEEDLE MARK Vs KMS On the ODO. I always fill at the half way mark and it drinks around 20-23 Lts with 300-325 Kms on the track.

PS - I Always use a CC so I TELL THEM UPFRONT DONT BOTHER TO ROUND IT OFF. I will pay to the LAST PAISA.

Try it...
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Old 21st September 2009, 15:36   #147
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Hello SAMUDRA,

I understand your frustration and feel your pain.

My two comments:
1) Quite possibly the policeman you called to the service station "lives there, i.e. it's his area of responsibility, and obviously doesn't want too much trouble (which includes both facing 4 thugs at the same time and facing multiple copies of paperwork at the Police Station at the end of his shift)

2) I prefer DIY pumps where you fill in your own, anc pay as you check out, they're under video surveillance and you can't chat, period - but neither can they.

Maurizio frmo Rome, Italy
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Old 21st September 2009, 19:09   #148
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Quote:
Originally Posted by mpescatori View Post
I prefer DIY pumps where you fill on your own, and pay as you check out, they're under video surveillance and you can't cheat, period - but neither can they.
We would prefer them too, but they don't exist in India as yet!
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Old 21st September 2009, 19:15   #149
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@Gansan: Aptly said. How much I miss filling up the tank myself after my return from the US.
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Old 21st September 2009, 19:31   #150
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I put up a complaint on the HP website through their Feedback section. Gave them this thread's id and asked them to look into the several complaints cited here.
But doubt if any severe action will be taken as they are all hand in glove with one another.
Its best to be vigilant at our level, get off the 2 wheeler or car and see how the fuel is dispensed keeping all other distracting thoughts in the backburner during those moments. Also its best to mark notorious petrol pumps and avoid them. There are good ones which can be always visited.
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