Go Back   Team-BHP > BHP India > The Indian Car Scene


Reply
 
Thread Tools Search this Thread
Old 12th July 2008, 09:32   #1
BHPian
 
Shashank.A's Avatar
 
Join Date: Sep 2007
Location: New Delhi
Posts: 479
Thanked: Once
Default Car helpline services - Crossroads / Race/ fastrack?

I was not able to find a more appropriate section for this, however if this is not the right section please move it to appropriate place. And I also hope that this has not been discussed earlier.

I am sure many of us are using some emergency breakdown service or a car helpline service. Wanted to know the experiences of different members about the same.

I subscribed to Fastrack 6 months back, called tham 3 months back for the first time when I had a flat tyre at 11:30 pm and was too tried as was coming back from driving more than 250km in UP. So called these guys to change the tyre, however when they failed to turn up after 45 minutes then I changed the tyre myself and moved on.

The second time I wanted to use them was couple of days back at 12:30 Am when my alternator failed and hence I was stalled. But after 1 hour or ringing all their numbers no one answered the phone.

What about other service providers, I remember using Crossroads few years back for my bike, had called them few times for flat tyres and if I remember they were quite efficient at that time.
Shashank.A is offline   Reply With Quote
Old 12th July 2008, 10:42   #2
Distinguished - BHPian
 
phamilyman's Avatar
 
Join Date: Jul 2007
Location: Gurgaon
Posts: 5,601
Thanked: 3,451 Times
Default

RACE has a bunch of mechanics who are more interested in changing arbit stuff in your car. And can be useless at peak hours. My mom once waited with a phuk alternator at like 1pm at sarojini nagar for two hours !!

At night they are prompt. But they will try giving you their numbers, for direct service, etc etc chor behavior
phamilyman is offline   Reply With Quote
Old 12th July 2008, 12:12   #3
Senior - BHPian
 
gd1418's Avatar
 
Join Date: May 2006
Location: Gurgaon
Posts: 3,578
Thanked: 655 Times
Default

My three cars are registered with RACE for the last 5 years. Never had a problem with them and their service too had been prompt (the renewal fees collection has been prompter).

4 days back the Qualis had a flat and called them up. All their lines are not responding till date. Has the company shut shop? Maybe I'll have to subscribe to a backup service provider. Can't put all eggs in one basket though..
gd1418 is offline   Reply With Quote
Old 13th July 2008, 16:14   #4
BHPian
 
elfhelm's Avatar
 
Join Date: Oct 2007
Location: Thane
Posts: 113
Thanked: 0 Times
Default No subscription

Well, unlike you guys who have subscribed, I haven't subscribed to any service and our family has had cars for the last 9 yrs or so.

The one time that my Wagon R died at 11.00pm on a Sunday night, the Maruti on road service guys turned up after about 40 minutes and replaced the battery with a new one free of cost.

Other than an occasional flat tyre, never faced any situation which we could not handle our selves.

So am I just plain lucky or am I missing something by not subscribing to such schemes?
elfhelm is offline   Reply With Quote
Old 14th July 2008, 11:15   #5
Senior - BHPian
 
ashthedivx's Avatar
 
Join Date: Feb 2007
Location: Delhi
Posts: 1,351
Thanked: 22 Times
Default

Shashank, I have been using Crossroads service from the last 4-5 Years for all our cars. One can always bet on them without any doubt. They do have a good coverage in Delhi as well some parts of NCR

Tried them many times for changing flattered tyres. No breakdown services tested till yet, thank god

Response time is round about 15-20 Mins.
ashthedivx is offline   Reply With Quote
Old 14th July 2008, 12:52   #6
Senior - BHPian
 
abhinav.gupta88's Avatar
 
Join Date: Sep 2007
Location: Delhi , India
Posts: 4,087
Thanked: 308 Times
Default

Quote:
Originally Posted by gd1418 View Post
My three cars are registered with RACE for the last 5 years. Never had a problem with them and their service too had been prompt (the renewal fees collection has been prompter).

4 days back the Qualis had a flat and called them up. All their lines are not responding till date. Has the company shut shop? Maybe I'll have to subscribe to a backup service provider. Can't put all eggs in one basket though..
I guess the contact no. for race has changed
abhinav.gupta88 is offline   Reply With Quote
Old 14th July 2008, 13:58   #7
BHPian
 
Shashank.A's Avatar
 
Join Date: Sep 2007
Location: New Delhi
Posts: 479
Thanked: Once
Default

I guess I have been screwed up this time by subscribing to Fastrack...
Shashank.A is offline   Reply With Quote
Old 30th July 2008, 17:17   #8
BHPian
 
Join Date: Mar 2006
Location: Delhi
Posts: 106
Thanked: 16 Times
Default

Quote:
Originally Posted by Shashank.A View Post
I guess I have been screwed up this time by subscribing to Fastrack...
Same here. No one picks up the phone.
anupamsinha is offline   Reply With Quote
Old 30th July 2008, 17:26   #9
Senior - BHPian
 
gd1418's Avatar
 
Join Date: May 2006
Location: Gurgaon
Posts: 3,578
Thanked: 655 Times
Default

Aah, the numbers have changed, for RACE atleast. Their numbers here in Delhi/NCR are:

011 43676767
+91 9910436767
+91 9310236767
gd1418 is offline   Reply With Quote
Old 4th August 2008, 10:27   #10
BHPian
 
Shashank.A's Avatar
 
Join Date: Sep 2007
Location: New Delhi
Posts: 479
Thanked: Once
Default

Quote:
Originally Posted by anupamsinha View Post
Same here. No one picks up the phone.
Now how to track these guys ?
Shashank.A is offline   Reply With Quote
Old 4th August 2008, 10:37   #11
Senior - BHPian
 
ashthedivx's Avatar
 
Join Date: Feb 2007
Location: Delhi
Posts: 1,351
Thanked: 22 Times
Default

Quote:
Originally Posted by Shashank.A View Post
Now how to track these guys ?
Best is to catch hold the sales guy !!
ashthedivx is offline   Reply With Quote
Old 4th August 2008, 11:34   #12
Senior - BHPian
 
ashutoshb's Avatar
 
Join Date: Jul 2006
Location: NOIDA
Posts: 1,098
Thanked: 616 Times
Default

Have had a decent experience with Crossroads. Three cars (mine and two of my friends) in my knowledge were registered with them and that included a 15 yr old 800. None of us had a problem with their service, it was prompt. Often we used to get the number of the nearest rescue van, so that we could coordinate routes and all. At times, I've even called them home!!
ashutoshb is online now   Reply With Quote
Old 17th July 2009, 00:29   #13
BHPian
 
Join Date: Aug 2006
Location: Mumbai
Posts: 389
Thanked: 128 Times
Default Car break down service

Hi folks I am looking a good car break down service that would cover mumbai and navi mumbai areas. I have seen an ad for myTVS but haave no reviews for it. So anyone using myTVS car breakdown recovery service.

Anybody else know any good car breakdown service ?

PS: not sure if this is right place for this post. Mods request you to please move it to the right place. Thanks
jinu_joseph is offline   Reply With Quote
Old 20th July 2009, 10:53   #14
BHPian
 
Join Date: Aug 2006
Location: Mumbai
Posts: 389
Thanked: 128 Times
Default

Any ideas about this. folks in mumbai please respond?
jinu_joseph is offline   Reply With Quote
Old 20th July 2009, 11:13   #15
Team-BHP Support
 
Eddy's Avatar
 
Join Date: Apr 2007
Location: Delhi
Posts: 7,399
Thanked: 4,673 Times
Default

I am using RACE and have been impressed with their service, but I am in the NCR.
Eddy is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Police and Helpline Numbers pjbiju Route / Travel Queries 7 22nd December 2015 10:11
At crossroads and need advice on what portfolio of cars to own sharadmumbai Sedans 18 29th October 2011 13:33
Disgusting Behaviour @ Crossroads Helpline amitverma Indian Car Dealerships 5 27th August 2009 00:10
Starting a Helpline Number of a Senior BHPian biju Shifting gears 6 23rd March 2007 12:23


All times are GMT +5.5. The time now is 19:30.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks