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|21st October 2008, 20:33||#1|
Join Date: Aug 2005
Thanked: 117 Times
HM-Mitsubishi tops J.D. Power honours
A welcome change that needs to be acknowledged.
JD Power has rated Mitsubishi as the number 2 company in customer satisfaction with Maruti being No 1.
2008 India Customer Service Index (CSI) Study | J.D. Power and Associates
Last edited by raajks : 21st October 2008 at 20:44. Reason: Wanted to remove the old link that was wrongly pasted
|21st October 2008, 22:25||#7|
Join Date: Jan 2008
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Folks, are we sure this wasnt "The Onion"s version of JD powers study?
in all seriousness I am surprised ford ranks so low and even where toyota is on the chart, a bit disappointing.
|21st October 2008, 22:25||#8|
Join Date: May 2008
Thanked: 3 Times
Good for HM-Mitsu. A much needed boost that can only improve their image. With the Outlander just launched and with the new Lancer on the anvil, this can definitely help.
Mitsu fans, Pls also go through this link - an interview with Mitsu MD,Product development on their plans in India
outlookbusiness.com : ?Now we will increase the number of models in India?
The interview, though, is not without some humour. I quote some bits.
|21st October 2008, 23:37||#12|
Join Date: Jul 2008
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Ford was No. 2 in 2006 and was somewhere in middle order in 2007 – now in the bottom
Honda was somewhere in middle in 2006, but No.2 in 2007 – now back to the middle
Mitsubishi was missing in 2006 & 2007 rankings – not sure why? However the position of Mitsu is a very welcome one.
And of course Maruti has been on the top consistently with an indomitable lead!
To me there are no surprises!
|21st October 2008, 23:47||#13|
Join Date: May 2006
Location: Long Island, NY
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Actually, I'm surprised at HM-Mitsubishi's ranking. It certainly doesnt seem that high when you read about the ownership experiences of Mitsu owners here.
|21st October 2008, 23:47||#14|
Join Date: Aug 2008
Thanked: 5 Times
Its a shock to see that except maruti everybody else is below industry average and manufacturers should seriously take note of this.
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