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Old 21st October 2008, 20:33   #1
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Default HM-Mitsubishi tops J.D. Power honours

A welcome change that needs to be acknowledged.
JD Power has rated Mitsubishi as the number 2 company in customer satisfaction with Maruti being No 1.

2008 India Customer Service Index (CSI) Study | J.D. Power and Associates

Last edited by raajks : 21st October 2008 at 20:44. Reason: Wanted to remove the old link that was wrongly pasted
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Old 21st October 2008, 20:36   #2
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dude, that article is from 2002 and we are in 2008!!!
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Old 21st October 2008, 21:45   #3
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Uhh, it is clearly for 2008.
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Old 21st October 2008, 21:50   #4
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The previous linked article was from 2002.
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Old 21st October 2008, 21:58   #5
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Yes. It is for 2008
In fact my experience with HM-Mitsubishi is good so far.
But I did not expect it be at 2nd place.
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Old 21st October 2008, 22:07   #6
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Here is a screen shot from the PDF
Attached Images
 
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Old 21st October 2008, 22:25   #7
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Folks, are we sure this wasnt "The Onion"s version of JD powers study?

in all seriousness I am surprised ford ranks so low and even where toyota is on the chart, a bit disappointing.
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Old 21st October 2008, 22:25   #8
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Good for HM-Mitsu. A much needed boost that can only improve their image. With the Outlander just launched and with the new Lancer on the anvil, this can definitely help.
Mitsu fans, Pls also go through this link - an interview with Mitsu MD,Product development on their plans in India

outlookbusiness.com : ?Now we will increase the number of models in India?

The interview, though, is not without some humour. I quote some bits.
Quote:
Are you satisfied with the sales of Mitsubishi cars in India?
It is not 100% satisfactory, but we can say it is just the beginning
("err, this has got to be the understatement of the century")

It’s been a decade since Mitsubishi came to India. Why has the company been slow in introducing new models in India?
Till now, we had been strategically focusing on North America, Russia and Middle-East. As we have established ourselves in these markets, now we will increase the number of models for India. Also, we always go by the consent of our partner here, Hindustan Motors. Our decisions should create a win-win situation for both. It is true that in the first seven years in India we were slow, but in the last three years, we have introduced three models and one variant
(" Wake up, fast pls. There is no shortage of Mitsu fans in this country. ")


Is an India production unit on the cards?
Our partnership with Hindustan Motors is just a decade old. It is been a good relationship, and we would like to strengthen it further.
(" Apart from a good relationship, pls ensure that HM gets a bit more proactive in sales"
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Old 21st October 2008, 22:53   #9
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surprizing that mahindra and skoda are above toyota and honda!

Do you think that the J D Power Survey is match fixed?!
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Old 21st October 2008, 23:05   #10
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Position of Skoda and Chervolet is really surprising.
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Old 21st October 2008, 23:29   #11
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Looks like a joke! Whom do they survey? "My car best" waale people?
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Old 21st October 2008, 23:37   #12
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Ford was No. 2 in 2006 and was somewhere in middle order in 2007 – now in the bottom
Honda was somewhere in middle in 2006, but No.2 in 2007 – now back to the middle
Mitsubishi was missing in 2006 & 2007 rankings – not sure why? However the position of Mitsu is a very welcome one.

And of course Maruti has been on the top consistently with an indomitable lead!

To me there are no surprises!
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Old 21st October 2008, 23:47   #13
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Actually, I'm surprised at HM-Mitsubishi's ranking. It certainly doesnt seem that high when you read about the ownership experiences of Mitsu owners here.
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Old 21st October 2008, 23:47   #14
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Its a shock to see that except maruti everybody else is below industry average and manufacturers should seriously take note of this.
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Old 22nd October 2008, 00:06   #15
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Best thing to note is that apart from Maruti all companies rank below the average!!

And look where Toyota is, below Skoda?
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