Go Back   Team-BHP > BHP India > The Indian Car Scene


Closed Thread
 
Thread Tools Search this Thread
Old 19th December 2008, 19:32   #166
BHPian
 
muneemmk's Avatar
 
Join Date: Jan 2008
Location: Cochin
Posts: 809
Thanked: 17 Times
Default

Tata is actually treating all there customers like crap IMO, and for the Linea just wait and see how Tata-Fiat is gonna redo the Whole Screw up that Fiat did with the Palio,Uno,Siena. Mark My Words. Never Have I ever Seen Such Treatment or Service. I Tried my level best to raise the standards of Fiat, I failed miserably,so I quit.
muneemmk is offline  
Old 19th December 2008, 20:03   #167
BHPian
 
rao_battula's Avatar
 
Join Date: Nov 2004
Location: Hyderabad, India
Posts: 128
Thanked: 0 Times
Default

Quote:
Originally Posted by muneemmk View Post
Tata is actually treating all there customers like crap IMO, and for the Linea just wait and see how Tata-Fiat is gonna redo the Whole Screw up that Fiat did with the Palio,Uno,Siena. Mark My Words. Never Have I ever Seen Such Treatment or Service. I Tried my level best to raise the standards of Fiat, I failed miserably,so I quit.
This is sad.
rao_battula is offline  
Old 19th December 2008, 20:11   #168
BHPian
 
sathyaprakash's Avatar
 
Join Date: Jul 2006
Location: chennai
Posts: 446
Thanked: 44 Times
Default

Quote:
Originally Posted by muneemmk View Post
Tata is actually treating all there customers like crap IMO, and for the Linea just wait and see how Tata-Fiat is gonna redo the Whole Screw up that Fiat did with the Palio,Uno,Siena. Mark My Words. Never Have I ever Seen Such Treatment or Service. I Tried my level best to raise the standards of Fiat, I failed miserably,so I quit.

That is a sad story, atleast u should have waited till the launch of Linea

How did the miserable failure on ur part affect u personally was it emmotional setback to ur carrear did u went through any councilling to overcome this traumatic situation?
sathyaprakash is offline  
Old 19th December 2008, 21:55   #169
oss
BHPian
 
oss's Avatar
 
Join Date: Feb 2005
Location: Chennai
Posts: 683
Thanked: 4 Times
Default

Quote:
Originally Posted by muneemmk View Post
Tata is actually treating all there customers like crap IMO, and for the Linea just wait and see how Tata-Fiat is gonna redo the Whole Screw up that Fiat did with the Palio,Uno,Siena. Mark My Words. Never Have I ever Seen Such Treatment or Service. I Tried my level best to raise the standards of Fiat, I failed miserably,so I quit.
That's sad.

Are you saying that we should stay away from Fiat cars, specifically Linea??
oss is offline  
Old 20th December 2008, 01:41   #170
BHPian
 
Join Date: Jul 2004
Location: Pune
Posts: 920
Thanked: 362 Times
Default

Quote:
Originally Posted by muneemmk View Post
Tata is actually treating all there customers like crap IMO, and for the Linea just wait and see how Tata-Fiat is gonna redo the Whole Screw up that Fiat did with the Palio,Uno,Siena. Mark My Words. Never Have I ever Seen Such Treatment or Service. I Tried my level best to raise the standards of Fiat, I failed miserably,so I quit.
Hey, that's unfortunate. You have been supplying this forum with unique insights from your position.

However its notoriously tough to manage dealerships and I am sure there will be horror stories from all brands including Maruti which has a pretty robust customer service culture and program but of late I am noticing its falling apart a bit. So hopefully your experience is limited to that dealership.

I am sure the effort is on from both Tata and Fiat but its not coming through at the dealership level. I recently went to Ford and Linkway Honda and the sales people were quite inadequate and astonishingly ill-informed, and that's a tragedy because all your marketing and advertising spend depends on that sales person as the first point of contact doing a good job. All these manufacturers have programs for training and customer service but clearly the problem is bigger than we from the outside think because a lot is lost in translation.
raul is offline  
Old 20th December 2008, 08:04   #171
BHPian
 
mohandas's Avatar
 
Join Date: Feb 2008
Location: Hyderabad
Posts: 266
Thanked: 27 Times
Thumbs down

Quote:
Originally Posted by muneemmk View Post
Tata is actually treating all there customers like crap IMO, and for the Linea just wait and see how Tata-Fiat is gonna redo the Whole Screw up that Fiat did with the Palio,Uno,Siena. Mark My Words. Never Have I ever Seen Such Treatment or Service. I Tried my level best to raise the standards of Fiat, I failed miserably,so I quit.
My family owns both Xeta n Dzire. I can tell you that atleast in cyberabad(hyd), the a*s of tata is far better than that of Maruti.
mohandas is offline  
Old 20th December 2008, 11:02   #172
BHPian
 
Sowmya's Avatar
 
Join Date: May 2007
Location: Bangalore
Posts: 494
Thanked: 16 Times
Default

ALL Dealerships has a BAD Boys Tag !!! I think there should be high competition on this market. Then only this service center will realize the value of customer. This is my exp when I go to Metro Ford Bangalore.
I also Suggest that FIAT should open some own show room apart from depending on TATA. Or only Sales Counter for FIAT no TATA.
Sowmya is offline  
Old 20th December 2008, 15:31   #173
BHPian
 
Tumbler's Avatar
 
Join Date: Jun 2008
Location: Bangalore
Posts: 54
Thanked: 66 Times
Default Fiat Linea Coming Soon !!!

Until recently the Fiat India website said Fiat Linea to be launched on Jan 14th. But today, when I visited, it has been chaged to "Fiat Linea Coming soon". Does this mean the launch date is shifted again. Should we be reading between the lines
Tumbler is offline  
Old 20th December 2008, 17:25   #174
BHPian
 
ms001's Avatar
 
Join Date: Jun 2008
Location: bangalore
Posts: 919
Thanked: 63 Times
Default

i think they may launch it at the bangalore auto expo 9-11 jan 2009
ms001 is offline  
Old 20th December 2008, 17:58   #175
BHPian
 
Join Date: Oct 2007
Location: Pune
Posts: 213
Thanked: 0 Times
Default

All fiat-bashers, it has been done enough times. Please focus on features and launch dates and if any dates / reviews / news related to the product. We can discuss A.S.S., dealer treatment, etc in short term & long-term ownership report-card section.
given2fly is offline  
Old 20th December 2008, 18:04   #176
Senior - BHPian
 
Join Date: Mar 2005
Location: N.A
Posts: 6,834
Thanked: 1,503 Times
Default

Quote:
Originally Posted by muneemmk View Post
I Tried my level best to raise the standards of Fiat, I failed miserably,so I quit.
What exactly did you do to raise the standards of Fiat?

Not that it wouldve taken a lot of effort, anyway.
Steeroid is offline  
Old 20th December 2008, 18:39   #177
BHPian
 
rudrah's Avatar
 
Join Date: Dec 2007
Location: Navi Mumbai
Posts: 604
Thanked: 19 Times
Default

Quote:
Originally Posted by muneemmk View Post
Tata is actually treating all there customers like crap IMO, and for the Linea just wait and see how Tata-Fiat is gonna redo the Whole Screw up that Fiat did with the Palio,Uno,Siena. Mark My Words. Never Have I ever Seen Such Treatment or Service. I Tried my level best to raise the standards of Fiat, I failed miserably,so I quit.
Oh thats really sad to hear for u and FIAT! Who failed you btw..

So where have you joined, Honda?
rudrah is offline  
Old 20th December 2008, 18:43   #178
Senior - BHPian
 
Join Date: Mar 2005
Location: N.A
Posts: 6,834
Thanked: 1,503 Times
Default

BTW can someone change the title of this thread? It sounds like the vehicle is taking a toilet break, and seeing how long its taking out there it definitely isnt a leak.
Steeroid is offline  
Old 20th December 2008, 18:50   #179
BHPian
 
Join Date: Aug 2007
Location: Secunderabad
Posts: 117
Thanked: 20 Times
Default

Quote:
Originally Posted by Tumbler View Post
Until recently the Fiat India website said Fiat Linea to be launched on Jan 14th. But today, when I visited, it has been chaged to "Fiat Linea Coming soon". Does this mean the launch date is shifted again. Should we be reading between the lines
[COLOR=black]Never seen a company so inconsistent and ill planned. I am sure the date's have now been moved further away from the 14th. I find no other reason for them to remove the actual date of 14th from the website. Even before the launch I am beginning to have feeling of not trustworthy of fiat.[/COLOR]
ajitsank is offline  
Old 20th December 2008, 22:19   #180
BHPian
 
Join Date: Nov 2007
Location: thane
Posts: 741
Thanked: 5 Times
Default

guys

met a senior person from fiat who works at the ranjangaon plant and heads the painting division.according to him the sheer presence of the car is mind blowing.it looks and feels a lot richer than even the corolla.according to him the launch is indeed on 14th of jan and the poor market right now was the only reason for post poning the launch.he is damn confident about the product and is confident that people will buy this car even though it might not have a big opening.
shantyrocks is offline  
Closed Thread


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Fiat Linea and Fiat Punto (90 BHP) Owners. Timing chain issue & recall justin.das Technical Stuff 128 5th December 2017 19:56
Fiat Linea front arm rest for Fiat Punto NSK123 Modifications & Accessories 47 15th April 2013 23:34


All times are GMT +5.5. The time now is 17:31.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks