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Old 25th September 2013, 18:25   #1576
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Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 5 Yea

Skodas have low resale values not because people are bashing up the brand in online forums but because Skoda A** is a shambles. Their cars are very expensive to mantain. Go ask anybody in the used car market, especially dealers, and everybody is hesitant to touch Skoda cars. These are the guys who never go to internet forums. I do understand your stand but as long as majority of owners feel shortchanged Skoda will continue to get the criticism they deserve. I strongly feel that they make great cars but their is a lot else that is wrong with them.

Last week I had the opportunity to buy a 2009 Skoda Superb V6 with 32k on the odo for 8L. This is a car which costed the owner 26L around 4 years ago and was supposedly Skoda's flagship product. The guy has an income of 3L per month but the reason he gave for selling it at that price (which was further open to negotiation) was A** and expensive spares. According to his own account he was spending close to 1.5L a year on mantaining the car. And even at that price no dealer in Gurgaon was willing to touch that car.

And I am saying all of this after having owned 3 Skoda cars and currently being in possesion of 2 of them. I will do ANYTHING but not visit the A**. Those guys are horrible to deal with and the price of their spares is out of the world.
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Old 25th September 2013, 18:26   #1577
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Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 5 Yea

Quote:
Originally Posted by dkaile View Post
Are you speaking from personal experience with Skoda, Sir? If not, then I always thought that the premise "Interest of the many takes precedence over the Interest of the Few".

Please use discretion while posting in this thread and do definitely post if you have something credible to add. Skoda bashing just for the sake of it is harming hundreds of your friends at TeamBhp Sir who are relatively happy Skoda Owners, and I am speaking on their behalf.
Aren't you being a little selfish here? You might have a good experience with skoda because you are proactive and probably being from a smaller city, have a bit of sway at the service station. Think of those who do not have the luxury of either. Its a known fact that the customer service aspect at Skoda has issues - just because you have not been affected till now doesn't mean you never will be.

Something to think about:

Quote:
First they came for the Socialists, and I did not speak out--
Because I was not a Socialist.

Then they came for the Trade Unionists, and I did not speak out--
Because I was not a Trade Unionist.

Then they came for the Jews, and I did not speak out--
Because I was not a Jew.

Then they came for me--and there was no one left to speak for me.
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Old 25th September 2013, 18:35   #1578
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Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 5 Yea

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Originally Posted by mohit View Post
Aren't you being a little selfish here?
And aren't you being a little too moralistic. I am protecting not just my interest but also interest of hundreds of happy Skoda owners who are also TeamBhpians. If you have some issue with Skoda personally, do definitely speak up, but don't get swayed in mob mentality.

Yes, I do agree that Skoda resale is down not only because of just this thread but their past deeds. But when things are improving, due credit needs to be given also. And this is in response to their actions that not only me but many present Skoda owners are experiencing and not just words.

But as this is a free country, mob mentality will keep on crucifying Skoda and I will keep on trying to present rebuttals whenever I get time.

End of rant for now as I see this discussion going nowhere...
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Old 25th September 2013, 19:17   #1579
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Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 5 Yea

Quote:
Originally Posted by dkaile View Post
Are you speaking from personal experience with Skoda
No, but this example is good enough for me to take the decision of not doing any busineess with Skoda:

Quote:
Skoda, authorized dealer, Nummer Eins Motors Pvt Ltd, on an earlier periodic service, had installed spurious brake pads and discs in my car.
..
..
..

On 17th September 2008, in an interim ruling, the Honourable District Forum, ruled that Skoda bear the cost of repairs and hand over my car fully restored as per international standards.
Skoda appealed against this order to the Honourable State forum and obtained a stay.
Bad service is one thing,

1. Dealer cheating a customer
2. Court agreeing with this fact
3. Company not coming clean even after knowing the facts

Is order of magnitudes worse.
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Old 25th September 2013, 21:58   #1580
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Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 5 Yea

Quote:
Originally Posted by sourabhzen View Post
Actions speak louder than words. Indeed people will know of the improvement in ASC, if there are any
Happy to tell you there has been significant improvement in these areas. I read this post and many others but still bought a Skoda and i have to admit that my quality of interaction with the workshop i have been to was very good - the 2nd service for the fabia is coming up and i am heading back straight to them.

Quote:
Originally Posted by NetfreakBombay View Post
No, but this example is good enough for me to take the decision of not doing any busineess with Skoda:
Fair enough and to each his own , if you feel so strongly about it then it is perfectly fair , with no questions asked , on what you would like to do as a consequence of reading something like this. My only point on this would be that if you hunt around you will come across horror stories for most auto companies - not that this defends Skoda from not ensuring that they keep improving or from what they have done in the past.

I have always and still deeply feel and empathize with HarishV and what he has gone through and more often than not we keep referring back to this case and then assigning a certain 'perception' to Skoda - which while is perfectly fine , there are happy owners out there as well , so its not that the company is going wrong in every aspect or changes are not taking place.
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Old 25th September 2013, 22:22   #1581
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Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 5 Yea

Quote:
Originally Posted by dkaile View Post
But as this is a free country, mob mentality will keep on crucifying Skoda and I will keep on trying to present rebuttals whenever I get time.

End of rant for now as I see this discussion going nowhere...


Skoda is the only one that crucifies Skoda. By the looks of it, you should be complaining to them, not to T-BHP members.

I have a VW Polo. I hope that, one day, I don't find my T-BHP friends telling me, "VAG Group? We told you so!". If I could afford one, I'd be seriously tempted by the Yeti, despite this thread. We all make our buying choices and take our buying risks.

Still supporting Harish.
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Old 26th September 2013, 00:54   #1582
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Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 5 Yea

My point exactly and there should be no ambiguity or misunderstanding in the fact that one is behind Harish !

Quote:
Originally Posted by Thad E Ginathom View Post
We all make our buying choices and take our buying risks.

Still supporting Harish.
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Old 26th September 2013, 02:00   #1583
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Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 5 Yea

Quote:
Originally Posted by Thad E Ginathom View Post


Skoda is the only one that crucifies Skoda. By the looks of it, you should be complaining to them, not to T-BHP members.

I have a VW Polo. I hope that, one day, I don't find my T-BHP friends telling me, "VAG Group? We told you so!". If I could afford one, I'd be seriously tempted by the Yeti, despite this thread. We all make our buying choices and take our buying risks.

Still supporting Harish.
Agreed.

One cheated customer is one too many. I emphasize on the 'cheated' bit because Harish's case is not one of shoddy A.S.S. alone. Skoda knew what happened and could've chosen to fix this issue when Harish took it to the authorities, but they chose to play dirty instead and deny liability. They deserve their current infamy, because they created it themselves.


Tomorrow, it wouldn't matter how many happy customers Skoda has if another one of us ends up in a situation similar to Harish. Your lemon will stay a lemon, and others' peaches won't matter.

Last edited by Chetan_Rao : 26th September 2013 at 02:04.
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Old 26th September 2013, 04:39   #1584
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Quote:
Originally Posted by mohit View Post

Something to think about:

First they came for the Socialists, and I did not speak out--
Because I was not a Socialist.

Then they came for the Trade Unionists, and I did not speak out--
Because I was not a Trade Unionist.

Then they came for the Jews, and I did not speak out--
Because I was not a Jew.

Then they came for me--and there was no one left to speak for me.
Well said. We need to give up the attitude of "It's a crime only if you're the victim". This thread was one of the key reasons why I didn't buy a VAG car. I'm sure I wouldn't even be half the hero Mr. Harish is, if such a thing might've happened to me. This thread is about the mess that Skoda created for itself. It's never too late; if I were at the helm of things at Skoda, I'd own this and probably give Mr. Harish a new fully loaded Octavia or a Superb, if he accepts it. :-)

Dkaile, good to know that you've had a happy journey with Skoda and hope it remains that way. If Skoda has improved, I'm sure it's reported in threads like yours (which I keep track of) and other owners. Both positive and negative remarks exist on this forum.

Looking at the sales figures of Skoda in the last few years, I don't think this thread has made much of a dent. Dip in sales off late is due
to the weak macro economic factors. Metros aside, sales comes from the rest of India, where snob value is a key driver; and majority of this crowd does not know t-bhp. I reckon this would've prompted Skoda to play brash and continue their war with Mr. Harish. If this thread was so threatening, Skoda would've done something. So based on this, I don't think you need to worry about the resale of your car.

My friend booked a Superb despite his knowledge of these threads. He later cancelled it as he's moving out of the country. Even I considered a petrol Superb for my parents because of its sheer brilliance, safety and VFM factor. But I couldn't overcome my fear. Imagine my old folks running around the Skoda service center, if things go wrong. My dad would go back to his opinion that his son is good for nothing..!

I don't own a Skoda, but based on my research (this forum, experiences of friends, acquaintances etc.), I can say that Skoda's ASS is not great. Call it my opinion or the probability outcome based on my research. It's really their attitude that's the problem. Rogue dealerships and unethical employees are also an extension of the manufacturer and the manufacturer needs to crack the whip. It's easier than losing your brand value.

I ask you, humbly, at any point, have you communicated to Skoda asking why they messed up Harish's case and if they're going to do anything to make amends?

Timing you suspect, I think it's just coincidence. But justice is not done yet here, so anytime is a good time.

I don't intend to spark a debate here and I unless I'm required to clarify this post, I shall say no more. I like Skoda cars in isolation, but I may never take up the task of owning and maintaining them. At least not until they walk their talk.

Mr. Harish, respect to you.
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Old 26th September 2013, 09:42   #1585
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Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 5 Yea

@dkaile; even here harshv was a happy customer till an accident. Shoddy fixing with duplicate parts is not kosher. He was able to establish that the spares used were fakes, and also the dealer (Nummer Eins) tried to stealthily remove these fakes for the w/s of another dealer. A major fraud in my view.

Incidentally, Skoda have removed Nummer Eins as a dealer after the case.However, a dealer in the service network (at the time of the fraudulent repair) remains a responsibility of the parent company.

They lost the case (as expected) but then Skoda goes in appeal. This is where it rests. WHY?
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Old 26th September 2013, 11:35   #1586
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Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 5 Yea

Quote:
Originally Posted by sgiitk View Post
@dkaile; even here harshv was a happy customer till an accident. Shoddy fixing with duplicate parts is not kosher. He was able to establish that the spares used were fakes, and also the dealer (Nummer Eins) tried to stealthily remove these fakes for the w/s of another dealer. A major fraud in my view.

Incidentally, Skoda have removed Nummer Eins as a dealer after the case.However, a dealer in the service network (at the time of the fraudulent repair) remains a responsibility of the parent company.

They lost the case (as expected) but then Skoda goes in appeal. This is where it rests. WHY?
Sir, we all agree that our Mr. Harish was wronged by Skoda and their dealer. There is no question about it.

But offlate things are improving at Skoda, which can be witnessed by the growing number of satisfied Skoda owners on this forum itself. And I am not just speaking of Skoda owners like dkaile and myself whose cars have been trouble free with zero issues, so in a way the A.S.S has not been tested. The real test comes when things go wrong, or accident repairs or warranty issues etc.. I am speaking from several posts on this forum itself where owners have been given goodwill warranties and things have been handled professionally which was not the case with Skoda maybe five years back, which was the reason for Skoda earning such a bad name. But we cannot deny the fact that they are making an effort to improve.

Some of their products also were plagued with problems which left owners dissatisfied. For example the 1st gen Fabia, Laura and DQ 200 powered Superbs. But there's no denying that they have learned from these mistakes and are making amends. The current gen Fabia and Laura are far more reliable and these so called Skoda 'horror stories' don't seem to come up so much nowadays.

I think that the kind of tech and quality that comes with some of Skoda's products offer a great value proposition to the Indian buyer. Modern technology like TSI engines, DSG gearboxes, MQB platform etc... becomes accessible to wider base as it comes in a more affordable package when it comes in Skoda. So as a part of India's car buying public I'd rather have Skoda selling cars here and forgive the mistakes they've made in the past as long as they follow ethical practices and offer world class products to Indian customers.

Every car buyer is selfish enough to do research and buy products that have the least issues, offer value for money, are easy to own and meet the general expectations that he has from a car. Just because Toyota sold highly reliable cars for the past 25 years, would you buy a car they launched a year back and has lots of owners reporting reliability issues? No. Similarly if Skoda offers good products now and the A.S.S. is also improving why should we not buy their products now?

Last edited by Santoshbhat : 26th September 2013 at 11:45.
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Old 26th September 2013, 11:45   #1587
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Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 5 Yea

Why should we not discuss it? Because it lowers the resale of a Skoda?? That is ridiculous. It is due to this thread that I have vowed never to own a Skoda or even a VW car, even after the fact that Vento is the car I would have loved to own. This is where this forum and this thread has helped me; which is the purpose of posting all of us here- to share ones experience and learn. I am sure that no one of us on the whole forum would have owned cars from all the manufacturers in the market, just to have their 'personal' opinion on each of them. This is how we get educated, isn't it? Had I not known from online forums and threads like these, I would have made the biggest mistake of buying a car which I may not afford to maintain in the long run after buying or to deal with the service standards and antics of the dealers.

And its not the business of the customers to look out strategic ways for Skoda to keep their resale higher, it should rather be thought by Skoda themselves. And if they are themselves not interested, then I think there is no way out. There are a lot of companies who got wiped out despite having good products. Not far ago, Daewoo went out of business, despite a successful Matiz. That was a case that we should pity on, not this one.

Last edited by saket77 : 26th September 2013 at 11:47.
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Old 26th September 2013, 11:49   #1588
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Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 5 Yea

@Santoshbhat; Since Skoda have appealed, why do they not withdraw the appeal and offer @harishv proper compensation?

If they are serious then this is the least they can do. What stops them?
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Old 26th September 2013, 11:59   #1589
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Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 5 Yea

I guess, all the existing Skoda owners should thank this thread for experiencing the improved A**. This thread must have played a key role in their improvement plans. No doubt this thread has helped the potential owners on what they can expect once they buy Skoda, but I am sure, this was an eye opener for Skoda management, which must have made changes or forcing changes in their management chain and A** department.

So, from my perspective, this thread is doing its job for every team-BHPian and other Skoda owners. But, the job is NOT DONE till Skoda addresses Harish's case in his (or our) favor. We team-BHPians just cant ignore this, because we experience good A** now! Let's continue our support to Harish till he is compensated.

Harish, kudos for your patience and determination.

My 2 cents...

Last edited by Selective : 26th September 2013 at 12:01.
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Old 26th September 2013, 12:06   #1590
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Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 5 Yea

Quote:
Originally Posted by sgiitk View Post
@Santoshbhat; Since Skoda have appealed, why do they not withdraw the appeal and offer @harishv proper compensation?

If they are serious then this is the least they can do. What stops them?
If they have any common sense they should withdraw and give harishv the compensation he deserves!

I'm sure you would agree that there are several dissatisfed customers with every brand. Brand's that are seen as pro-customer invariably end up doing more business. This particular case and publicity it has got has probably contributed at least 50% to Skoda's bad boy image if you ask me. They should come forward apologise to Mr. Harish and make it up to him.
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