Go Back   Team-BHP > BHP India > The Indian Car Scene


Reply
 
Thread Tools Search this Thread
Old 23rd July 2014, 12:14   #1711
BHPian
 
Join Date: Aug 2009
Location: Mumbai
Posts: 344
Thanked: 268 Times
Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 6 Yea

Quote:
Originally Posted by sarathlal View Post
All this while, wondering what Skoda gained by putting one of their customer go through all this and and why.
I know for sure that they have lost a lot of potential buyers ( me to begin with).
Since they don't care about a few team bhp members not buying skoda's, we shouldn't care what they have gained.
riteshritesh is offline   (1) Thanks Reply With Quote
Old 23rd July 2014, 12:45   #1712
BHPian
 
Join Date: Feb 2009
Location: Chennai
Posts: 633
Thanked: 624 Times
Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 6 Yea

The people who buy Skoda are mostly car enthusiasts, so most of them will be lurking around in Team-Bhp. I don't know how many hundreds or thousands of prospective Skoda owners this thread alone would have turned off.

Had I been the business head of Skoda, I would have tried every means including under the table settlement just to close this case at the earliest.

We are talking about how Businesses have become smarter and smarter in this age of cut-throat competition, and here, Skoda is stuck in time warp.
CliffHanger is offline   (1) Thanks Reply With Quote
Old 23rd July 2014, 13:56   #1713
Senior - BHPian
 
GrammarNazi's Avatar
 
Join Date: Apr 2013
Location: Bangalore
Posts: 1,022
Thanked: 1,620 Times
Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 6 Yea

I seriously don't appreciate Skoda/VW for such immoral behaviour. These kind of companies DO NOT DESERVE to represent German engineering.

Quote:
Originally Posted by CliffHanger View Post
The people who buy Skoda are mostly car enthusiasts, so most of them will be lurking around in Team-Bhp. I don't know how many hundreds or thousands of prospective Skoda owners this thread alone would have turned off.
+10.

Infact, seeing this thread, a friend changed his decision and went for FIAT instead. He's happy since top management promptly does its bit in the initial stages itself.

Quote:
Had I been the business head of Skoda, I would have tried every means including under the table settlement just to close this case at the earliest.
Same here, not just because of bad press, but to do justice to a customer who believed in your brand.
Dunno what prompts Skoda's top management to allow this to continue to such a great extent. Evil souls.

Last edited by GrammarNazi : 23rd July 2014 at 13:58.
GrammarNazi is offline   (2) Thanks Reply With Quote
Old 19th August 2014, 15:02   #1714
BHPian
 
Join Date: Aug 2008
Location: mumbai
Posts: 376
Thanked: 728 Times
Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 6 Yea

Hi Folks

Just to let you know that I reached a fair and satisfactory settlement with Skoda Auto India today.

By making customer satisfaction its top priority, Skoda under its new leadership is steering the company in a positive direction.
harishv is offline   (184) Thanks Reply With Quote
Old 19th August 2014, 15:04   #1715
BHPian
 
Join Date: Nov 2007
Location: Bangalore
Posts: 769
Thanked: 376 Times
Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 6 Yea

Quote:
Originally Posted by harishv View Post
Hi Folks

Just to let you know that I reached a fair and satisfactory settlement with Skoda Auto India today.

By making customer satisfaction its top priority, Skoda under its new leadership is steering the company in a positive direction.
WOW! Great news Harish waiting to hear for years!
diffsoft is offline   (1) Thanks Reply With Quote
Old 19th August 2014, 15:04   #1716
Senior - BHPian
 
Join Date: Oct 2009
Location: BANG-A-LURE.
Posts: 1,111
Thanked: 3,462 Times
Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 6 Yea

Congrats Harish bhai.

Mithai khilao.

btw:which will be your new car now.?

Waseem.
SILVERWOOD is offline   (1) Thanks Reply With Quote
Old 19th August 2014, 15:14   #1717
Senior - BHPian
 
Join Date: Apr 2007
Location: Pune
Posts: 2,450
Thanked: 955 Times
Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 6 Yea

Congratulations!
Details please...
anandpadhye is offline   (1) Thanks Reply With Quote
Old 19th August 2014, 15:16   #1718
BHPian
 
Join Date: Mar 2013
Location: Bangalore
Posts: 199
Thanked: 135 Times
Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 6 Yea

Quote:
Originally Posted by harishv View Post
Hi Folks

Just to let you know that I reached a fair and satisfactory settlement with Skoda Auto India today.

By making customer satisfaction its top priority, Skoda under its new leadership is steering the company in a positive direction.
Congratulations! Feeling like a personal victory today. I must add one thing though. On facebook, one will find me sharing a lot of critical posts on the Indian judiciary system and one of my remark has been that of the two options of prosecuting a thief in our courts and negotiating with the thief, I will prefer the later. Our judicial system has been an epic failure and in many heinous crimes, it is them who have murdered the justice system more than the criminals themselves

Anyways, congratulations to you, and as said earlier, it feels like a personal victory
PNTLovesNano is offline   (6) Thanks Reply With Quote
Old 19th August 2014, 15:17   #1719
BHPian
 
Join Date: May 2011
Location: India
Posts: 332
Thanked: 289 Times
Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 6 Yea

If it is permitted in your terms of settlement : please share how the issue was resolved.
Thank you!
john doe is offline   (4) Thanks Reply With Quote
Old 19th August 2014, 15:24   #1720
Senior - BHPian
 
Join Date: May 2006
Location: Pune
Posts: 1,077
Thanked: 639 Times
Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 6 Yea

Quote:
Originally Posted by harishv View Post
Hi Folks

Just to let you know that I reached a fair and satisfactory settlement with Skoda Auto India today.

By making customer satisfaction its top priority, Skoda under its new leadership is steering the company in a positive direction.
Not to undermine your feeling of relief after this long drawn out battle but do you really mean this statement about new leadership steering company in a positive direction?

I hope you find time to provide more details. Did the new leadership beg for forgiveness or what?
Nilesh5417 is offline   (7) Thanks Reply With Quote
Old 19th August 2014, 15:25   #1721
BHPian
 
amansanc's Avatar
 
Join Date: May 2013
Location: Frankfurt
Posts: 437
Thanked: 656 Times
Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 6 Yea

Quote:
Originally Posted by harishv View Post
Hi Folks

Just to let you know that I reached a fair and satisfactory settlement with Skoda Auto India today.

By making customer satisfaction its top priority, Skoda under its new leadership is steering the company in a positive direction.
Congrats sir. Your persistence finally paid off.
Further details please.


Cheers
amansanc
amansanc is offline   (1) Thanks Reply With Quote
Old 19th August 2014, 15:26   #1722
BHPian
 
Join Date: Mar 2014
Location: Delhi
Posts: 40
Thanked: 39 Times
Default Re: Skoda dealer changes parts in my car = Consumer Court = Car not returned in 6 Yea

Quote:
Originally Posted by harishv View Post
Hi Folks

Just to let you know that I reached a fair and satisfactory settlement with Skoda Auto India today.

By making customer satisfaction its top priority, Skoda under its new leadership is steering the company in a positive direction.
Congrats! Happy to see you out of your misery.

I can safely assume your second statement has been fed to you by Skoda and is probably a part of the terms of your settlement.
IMeMyself is offline   (5) Thanks Reply With Quote
Old 19th August 2014, 15:27   #1723
Senior - BHPian
 
Behemoth's Avatar
 
Join Date: Jul 2011
Location: Gurgaon
Posts: 1,093
Thanked: 1,555 Times
Default

Quote:
Originally Posted by harishv View Post
Hi Folks

Just to let you know that I reached a fair and satisfactory settlement with Skoda Auto India today.

By making customer satisfaction its top priority, Skoda under its new leadership is steering the company in a positive direction.
Great to hear Harish and your perseverance in this case is really an inspiration. All manufacturers should be responsive and receptive to customer issues and escalation s before they reach such huge proportions.
Behemoth is offline   (2) Thanks Reply With Quote
Old 19th August 2014, 15:28   #1724
Senior - BHPian
 
carwatcher's Avatar
 
Join Date: Feb 2010
Location: Bardez, Goa
Posts: 1,185
Thanked: 999 Times
Default Re: Skoda dealer changes parts in my car = Consumer Court *UPDATE* Skoda settles the

Congrats Harish.
Skoda has finally corrected their long pending mistake.
If this thread has generated bad press for them in the past, it surely would generate good one too now onwards.
I can atleast 'start' considering Skoda whenever I plan to buy any car in the family, earlier it wasn't in the consideration list due to this thread.

P.S. : You may have written only two sentences, but to many of us it felt like personal victory and comparable to climax scenes in movies like A Beautiful Mind (committee member informing Russell Crowe about Nobel prize), The Pursuit of Happyness (Job Interview scene) and many more. Congrats again!!!

Last edited by carwatcher : 19th August 2014 at 15:38.
carwatcher is offline   (2) Thanks Reply With Quote
Old 19th August 2014, 15:28   #1725
Senior - BHPian
 
iliketurtles's Avatar
 
Join Date: Aug 2011
Location: Mumbai
Posts: 1,027
Thanked: 1,010 Times
Default

Very pleased to hear you got a fair settlement Harish. It's long, long overdue, but it's better late than never.

Major props to you for sticking to your guns and seeing this through to its logical conclusion. 99 out of 100 people shy away from going the legal route in India; you are the one that chose the road less travelled, hats off to you.

I will cite your case as an example if, god forbid, anyone I know needs to go the legal route with a carmarker.

If possible, do share the terms of your settlement. Congrats again, which car are you going for now?
iliketurtles is offline   (1) Thanks Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Consumer court and Veterinary doctor negligence, what are the options tsk1979 Shifting gears 35 14th September 2010 19:31
Banglorean wins consumer court case against Concorde motors GeekSrik The Indian Car Scene 3 12th July 2010 21:27
Consumer case process in Bangalore (against maruti), and expected results? GeekSrik The Indian Car Scene 18 8th June 2009 15:38
Need help in going to consumer court (EDIT: Axis Bank car loan) ashwin390 Indian Car Loans & Insurance 18 6th February 2009 15:18
Low FE : Can you go to consumer court? venkatrx The Indian Car Scene 1 22nd April 2006 15:33


All times are GMT +5.5. The time now is 04:28.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks