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Old 12th November 2012, 15:33   #151
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Default Re: Maruti & Fiat top JD Power Customer Service rankings

Maruti Suzuki is simply the best. far ahead of the competition (64 points ahead of Honda). VW and Skoda have fallen to pits. Especially VW ending as the last is a huge disappointment.
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Old 12th November 2012, 17:38   #152
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Default Re: Maruti & Fiat top JD Power Customer Service rankings

The 2012 survey report is being discussed here;
http://www.team-bhp.com/forum/indian...-2012-csi.html (JD Power Asia Pacific 2012 (CSI))
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Old 30th November 2012, 17:19   #153
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Default 2012 JD Power Initial Quality Study - India

The Initial Quality Study results for the year 2012 was released by JD Power today morning. Here's the top few of few segments with respectable sales numbers.

Premium midsize sedan segment was topped by a tie between Toyota Corolla Altis and Chevrolet Cruze with 66 pp100.

Any comments/ views are welcome
Attached Files
File Type: pdf 2012 IQS.pdf (265.8 KB, 463 views)
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Old 1st December 2012, 14:20   #154
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Default Re: The "JD Power Study" Thread

Honda Brio and City have the lowest score overall. Good work Honda. Amongst all negative publicity, Polo seems like it is performing well in initial ownership experience.
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Old 3rd December 2012, 11:29   #155
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Default Re: The "JD Power Study" Thread

XUV500 stood second after Fortuner in SUV segment. In fact this may be the first Indian OEM vehicle which has scored less than 100 problems per 100 vehicles (with score of 96). I assume there are lot more models in this category (than whatever JD Power press release indicates) whcih may appear in detailed report.

Congratulations to XUV500 and owners of it.
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Old 3rd December 2012, 13:47   #156
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Default Re: The "JD Power Study" Thread

Quote:
Originally Posted by UBZoom View Post
XUV500 stood second after Fortuner in SUV segment. In fact this may be the first Indian OEM vehicle which has scored less than 100 problems per 100 vehicles (with score of 96). I assume there are lot more models in this category (than whatever JD Power press release indicates) whcih may appear in detailed report.

Congratulations to XUV500 and owners of it.
Although you might argue, that MSIL technology is more of Suzuki's, I'd say Swift and Dzire have done really good too Swift with 96 pp100 stands 6th in the segment and Dzire with 80 pp100 stands first among the entry level sedans. The bottom part is usually filled with Tata products nurtured with the presence of a few Mahindras!! Even when the company average is taken into account, the last 2 are always Mahindra and Tata for the past 6 years at least, being the only ones below the industry average. :(
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Old 21st December 2012, 18:31   #157
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Default Re: The "JD Power Study" Thread

JD Power Asia Pacific's 2012 India APEAL Study report is attached below:

Name:  APEALStudyIndia.jpg
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Old 21st December 2012, 18:46   #158
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Default Re: The "JD Power Study" Thread

As received from JD Power Asia Pacific:

Quote:
New-vehicle satisfaction is increasingly being driven by the vehicle interior, according to the J.D. Power Asia Pacific 2012 India Automotive Performance, Execution and Layout (APEAL) Study SM released today.

The India APEAL Study is an owner-reported measure of what gratifies vehicle owners in India with the design, features, layout and performance of their new vehicle during the first two months of ownership. The study measures satisfaction across 10 performance categories: vehicle exterior; vehicle interior; storage and space; audio/ entertainment/ navigation; seats; heating, ventilation and air conditioning (HVAC); driving dynamics; engine/ transmission; visibility and driving safety; and fuel economy. Overall APEAL performance is reported as an index score based on a 1,000-point scale, with a higher score indicating higher satisfaction.

The study finds that during the past four years, the impact of the vehicle interior on overall satisfaction has increased consistently, particularly in the two fastest-growing vehicle segments in India—small car (which includes entry compact, compact and premium compact cars) and utility (which includes MUV/ MPVs, SUVs and vans). However, visibility and driving safety, followed by fuel economy, continue to be the leading drivers of satisfaction among new-vehicle owners in India. The interior factor has experienced a 28-point improvement compared with 2009, and an 8-point improvement over 2011.

The overall APEAL score in 2012 averages 836, which is a seven-point increase from 2011. The industry improves across all 10 categories, similar to 2011, with the largest improvements in fuel economy and vehicle interior.

Satisfaction is higher among owners of diesel-powered vehicles than among owners of petrol-powered vehicles. Moreover, the gap in satisfaction scores between owners of diesel and petrol vehicles has changed significantly during the past four years. In 2012, the APEAL score for diesel vehicles is 22 points higher than for petrol vehicles, while in 2009 the score for petrol vehicles was 3 points higher than that for diesel vehicles. Further, diesel vehicles achieve an average APEAL score of 839 for fuel economy in 2012, which is 24 index points higher than for petrol vehicles.

The 2012 India APEAL Study is based on responses from more than 8,000 owners who purchased a new vehicle between November 2011 and July 2012. The study was fielded between May and September 2012 in 25 cities across India.
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Old 21st December 2012, 23:04   #159
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Default Re: The "JD Power Study" Thread

Really amusing to see some cars that usually land up in the bottom of sales charts take the top spots here:

Chevy Spark & MS Estilo top the Compact segment
Honda Jazz tops the Premium segment
MS SX4 tops the Midsize segment

Based on statistics, should we conclude that market duds give better satisfaction to owners?

The only explanation I can think of is that the buyers of these cars are typically people who do own market research before buying and picks these models based on their specifc requirements. They know what they are doing. This would make it unlikely that they would be disappointed within 2 months of buying the car. Folks who buy a model because it is bought by most people have a better chance to get disappointed than someone who thought well about their requirements and zeroed in on a market dud. Any other probable reasons?
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Old 21st December 2012, 23:16   #160
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Default

Quote:
Originally Posted by zenren View Post
Really amusing to see some cars that usually land up in the bottom of sales charts take the top spots here:

Chevy Spark & MS Estilo top the Compact segment
Honda Jazz tops the Premium segment
MS SX4 tops the Midsize segment

Based on statistics, should we conclude that market duds give better satisfaction to owners?

The only explanation I can think of is that the buyers of these cars are typically people who do own market research before buying and picks these models based on their specifc requirements. They know what they are doing. This would make it unlikely that they would be disappointed within 2 months of buying the car. Folks who buy a model because it is bought by most people have a better chance to get disappointed than someone who thought well about their requirements and zeroed in on a market dud. Any other probable reasons?
This is just what i wrote in my ownership thread.
I will give my example:
I bought the spark for all the right reasons, you can find the reasons in my thread, these are the reasons that in my opinion make it Best in Class. As GTO has regularly pointed out in monthly reports that this car deserved better and is much better than what its sales numbers reflect.
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Old 16th March 2013, 16:58   #161
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Default Re: The "JD Power Study" Thread

List of Vehicles & Tyre Company emerging on top as per JD Power Asia Pacific ranking in India:

Name:  JDPowerAsiaPacificawards2012forpassengervehiclesandtyres.jpg
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Surprisingly not a single Indian vehicle here.

Last edited by CARDEEP : 16th March 2013 at 17:00.
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Old 29th May 2014, 15:55   #162
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Default Re: The "JD Power Study" Thread

Updating the latest Dealer Satisfaction survey results

Name:  1401346095J D Power Survey result.jpg
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Source: http://carsizzler.com/news-detail/00...y-Results.html
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Old 29th May 2014, 16:23   #163
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Default Re: The "JD Power Study" Thread

An intresting data from chart above is that 33 % (Vehicle ordering & Delivery + Sales team + Sales & Marketing) is related to pre-vehicle sale activity.

I am not contesting that pre-sales satisfaction is not important, an unhappy customer at this stage will most surely walk away to rival manufacture's showroom. However it would be interesting to see the rating purely based on post-sales support.
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Old 29th May 2014, 16:40   #164
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Default Re: The "JD Power Study" Thread

Surprised to see Volkswagen above the Industry Average whilst the sister Skoda is not seen in the list at all. Was Skoda not considered at all or are they way beyond Nissan?

Cheers!
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Old 29th May 2014, 17:03   #165
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Default Re: The "JD Power Study" Thread

Are not VW, Skoda, Fiat, Ford and maybe even Renault buyers more vigilant, have higher expectations, much better informed, more vocal, demanding on AVERAGE etc?

If that is so then J D Power survey statistics, based as they are on SUBJECTIVE responses, may be of little value, other than of providing a very broad overall sense.
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