Go Back   Team-BHP > BHP India > The Indian Car Scene


Reply
 
Thread Tools Search this Thread
Old 27th October 2009, 18:04   #16
BHPian
 
Gandhi's Avatar
 
Join Date: Jul 2009
Location: Bay Area, CA
Posts: 980
Thanked: 199 Times
Default

How can FIAT be considered as an individual entry for Dealer Satisfaction Survey? Shouldn't it be TATA-FIAT together?
Gandhi is offline   Reply With Quote
Old 27th October 2009, 18:09   #17
BHPian
 
Join Date: Nov 2007
Location: Bangalore
Posts: 769
Thanked: 372 Times
Default

Quote:
Originally Posted by aroop View Post
Do we agree with these rankings?
To agree with these rankings one must have had comparative experience with dealers of multiple car makers. I have had experience with Maruti, Hyundai, Fiat and Skoda.

My best experience was with Hyundai, for Maruti I never had to go to an authorised facility , my worst was with Skoda - knowingly pass a lemon, forge registration etc. and Fiat in between.

Thus my ranking broadly seems to match the below

Cheers,
Attached Images
 

Last edited by diffsoft : 27th October 2009 at 18:15.
diffsoft is offline   Reply With Quote
Old 27th October 2009, 18:14   #18
MCR
BHPian
 
Join Date: Aug 2009
Location: Yokohama, Japan
Posts: 707
Thanked: 182 Times
Default

Mahindra at number 3. This shows the improvement achieved over years.
Hyundai down at no.8. This shows that Hyundai has become overconfident, is it?
Fiat at No.10. Not the last,phew.
Tata at No.6 . Interesting. On the way up.
MCR is offline   Reply With Quote
Old 27th October 2009, 18:23   #19
BHPian
 
Join Date: Oct 2007
Location: Bangalore
Posts: 65
Thanked: 10 Times
Default

I am really surprised to see Hyundai come so low. I always thought Hyundai were the second best after Maruti. What are some of the parameters that are tested in the survey ? can anyone throw some light if they know ?
rganeshiyer is offline   Reply With Quote
Old 27th October 2009, 18:27   #20
BHPian
 
Join Date: Nov 2007
Location: Bangalore
Posts: 769
Thanked: 372 Times
Default

Quote:
Originally Posted by rganeshiyer View Post
can anyone throw some light if they know ?
Here's the official link:

2009 India Customer Service Index (CSI) Study | J.D. Power and Associates
diffsoft is offline   Reply With Quote
Old 27th October 2009, 20:40   #21
Distinguished - BHPian
 
Join Date: Jul 2007
Location: MUMBAI
Posts: 3,059
Thanked: 4,562 Times
Default

Dear all - I had to write this here. Please see the latest J.D.Power result. I am very happy. Good things happen. Very good things will also happen!

Best regards,

Behram Dhabhar
DHABHAR.BEHRAM is offline   Reply With Quote
Old 27th October 2009, 21:16   #22
Senior - BHPian
 
Join Date: Mar 2006
Location: goa
Posts: 1,066
Thanked: 52 Times
Default

Quote:
Originally Posted by DHABHAR.BEHRAM View Post
Dear all - Very good things will also happen!

Best regards,

Behram Dhabhar
Waiting for this thing to happen.
dinar is offline   Reply With Quote
Old 27th October 2009, 23:45   #23
Senior - BHPian
 
vinod_nookala's Avatar
 
Join Date: Aug 2007
Location: Mumbai
Posts: 1,737
Thanked: 410 Times
Default JD power

Quote:
Originally Posted by DHABHAR.BEHRAM View Post
Dear all - I had to write this here. Please see the latest J.D.Power result. I am very happy. Good things happen. Very good things will also happen!

Best regards,

Behram Dhabhar
Whats the news sir? Did Mahindra top the JD power sales and customer satisfaction surveys? Did it displace Maruti? Please share it with us.
vinod_nookala is offline   Reply With Quote
Old 28th October 2009, 01:08   #24
BANNED
 
Join Date: Nov 2006
Location: London
Posts: 5,012
Thanked: 147 Times
Default

India Customer Satisfaction Index (CSI) Study | J.D. Power and Associates
Cyrus43 is offline   Reply With Quote
Old 28th October 2009, 12:03   #25
Senior - BHPian
 
vinod_nookala's Avatar
 
Join Date: Aug 2007
Location: Mumbai
Posts: 1,737
Thanked: 410 Times
Default

Thats a 2006 link, i will paste the latest one. Here it is-
2009 India Customer Service Index (CSI) Study | J.D. Power and Associates

Congratulations M&M on being No3 in CSI after Maruti and Honda. Truly a great achievement. I remember from where M&M was and where it is now, i guess from bottom to the top 3 now! In 2006 it was No.5 or 6 and it was almost sharing seat with TATA in 2003 at the bottom most place. SPeaks volumes about the product and aftersales service.

But the question is , are the sales of vehicles directly proportional to CSI ranking? TATA though performing consistantly bad is doing steady numbers.
vinod_nookala is offline   Reply With Quote
Old 28th October 2009, 13:15   #26
Senior - BHPian
 
headers's Avatar
 
Join Date: May 2006
Location: Greater Chennai
Posts: 4,548
Thanked: 423 Times
Default

I dont believe what I see:

Toyotas and Hyundais are known to be the best in Service!!
headers is offline   Reply With Quote
Old 28th October 2009, 14:53   #27
GTO
Team-BHP Support
 
GTO's Avatar
 
Join Date: Feb 2004
Location: Bombay
Posts: 46,278
Thanked: 78,762 Times
Default

The only part of this survey that I'd really agree with is Maruti at the top and Skoda at the absolute bottom.

Honda on 2nd spot? No ways. Toyota below Mahindra...you really have to be kidding me. And Hyundai at the back! They are definitely a no.2 / no.3 spot contender.

Really a rubbish survey. Where are Hindustan Motors or Mitsubishi? Or the Germans (Merc, BMW, VW?)

Last edited by GTO : 28th October 2009 at 14:55.
GTO is offline   Reply With Quote
Old 28th October 2009, 15:08   #28
BHPian
 
vikrantj's Avatar
 
Join Date: Jul 2009
Location: Pune
Posts: 568
Thanked: 307 Times
Default

Waiting for the good things to happen . To talk of it mechanically the suspense is on the edge of following the Hooke's law, any more load and elastic limit is reached.

After reading the wishlist and Mr.BD's non-belief in ghosts I am intrested in the venture.
vikrantj is online now   Reply With Quote
Old 28th October 2009, 16:27   #29
BHPian
 
vikrantj's Avatar
 
Join Date: Jul 2009
Location: Pune
Posts: 568
Thanked: 307 Times
Default

Totally biased survey.
1. Honda's service is better than Toyota.
2. Hyundai down the table and Tata above Hyundai .
3. The industrial average comes to 754 and not 785. I just added all numbers and divided by 11.
4. Mahindra-renault is number 5 with what non-available spares.

--Vikrant
vikrantj is online now   Reply With Quote
Old 29th October 2009, 11:03   #30
BHPian
 
Somu2009's Avatar
 
Join Date: Apr 2009
Location: New Delhi // Tempe, Arizona
Posts: 192
Thanked: 137 Times
Default

Even I feel there is something fishy about this report. Or to be honest I feel its rubbish. Toyota is any day better than Honda. Those who don't agree even after being a team-bhp member, well I can't really help it. Toyota is BETTER.

Only thing that I agree in this review is that skoda is at the bottom well deserved
Somu2009 is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
JD Power and Associates Initial Quality Study 2008 sujaylahiri The International Automotive Scene 12 22nd June 2017 16:25
"Cayenne" we "XC-eed" in our "Endeavour" to "Safari"? Taking powerful metal off-road SS-Traveller 4x4 Excursions 55 10th November 2016 22:56
Study says "Ownership Reports" preferred over "Expert Reviews" in India GTO The Indian Car Scene 35 24th February 2012 20:29
J D Power study for India kpbhatt The Indian Car Scene 14 10th December 2008 15:37
Vehicle Dependability Study -- JD Power Fiero The International Automotive Scene 5 1st May 2006 06:47


All times are GMT +5.5. The time now is 06:25.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks