Go Back   Team-BHP > BHP India > The Indian Car Scene


Reply
 
Thread Tools Search this Thread
Old 29th October 2010, 15:07   #76
BHPian
 
arunkk's Avatar
 
Join Date: Nov 2005
Location: Bangalore
Posts: 183
Thanked: 42 Times
Default

Very confusing terminologies for these indexes. Can someone throw more light on what are all these?
arunkk is offline   Reply With Quote
Old 29th October 2010, 15:14   #77
UKR
BHPian
 
UKR's Avatar
 
Join Date: Aug 2009
Location: Trivandrum/Bangalore
Posts: 90
Thanked: 2 Times
Thumbs up

There are no surprises from Fiat on the rankings as far as I am concerned because I for one have got service from Fiat which is anyday far better than Maruti and Ford(which I have experienced personally on criteria of spares availability, pricing and service). Now only if the higher ups at Fiat was intelligent enough to use this positive result to some good use...
UKR is offline   Reply With Quote
Old 29th October 2010, 15:15   #78
BHPian
 
anonymous's Avatar
 
Join Date: Jan 2007
Location: NCR
Posts: 564
Thanked: 15 Times
Default

Quote:
Originally Posted by arunkk View Post
I gave 10 over there and they asked me to provide the same rating when Fiat guys call me. Later when Fiat people called for feedback, I gave a rating of 9.
After giving this response, the Tata service centre people called me and apologized for the delay and explained me the cause of it. I think they are really after Tata for giving a better service for Fiat cars.
Anyways its good to hear this and way to go Fiat..
Well the same happens with Tata Customers as well.
anonymous is offline   Reply With Quote
Old 29th October 2010, 15:25   #79
BHPian
 
Join Date: Jan 2009
Location: Pune, Vasai
Posts: 155
Thanked: 82 Times
Default

Quote:
Originally Posted by arunkk View Post
Very confusing terminologies for these indexes. Can someone throw more light on what are all these?
Customer Service Index looks at the following factors

Overall Service Satisfaction
Service Initiation
Service Advisor
Service Facility
Vehicle Pickup
Service Quality

Sales Satisfaction Index takes into account the following

Overall Experience
Dealership Facility
Salesperson
Paperwork/Finance
Delivery Process
Price
crazyro is offline   Reply With Quote
Old 29th October 2010, 15:54   #80
BHPian
 
Auto freak's Avatar
 
Join Date: Jan 2008
Location: Chennai
Posts: 265
Thanked: 145 Times
Default

This is great going by FIAT!
The results only reflect the dedicated hardwork at FIAT India's A.S.S team to shatter the poor image stuck with their brand!
Now lets hope FIAT India puts these results to good use. Expecting a full page ad on tomorrow's newspaper
Auto freak is online now   Reply With Quote
Old 29th October 2010, 16:06   #81
Senior - BHPian
 
typeOnegative's Avatar
 
Join Date: Oct 2004
Location: Vikhroli, Mumbai, India
Posts: 1,502
Thanked: 20 Times
Default

Quote:
Originally Posted by Auto freak View Post
Now lets hope FIAT India puts these results to good use. Expecting a full page ad on tomorrow's newspaper

There is something in today's Mint. But this is for the satisfaction survey carried out by Hindustan Times and covered Customer Satisfaction. Surprisingly the ANHC was missing from the list.

There should be something out about the JD Power survey. Should help Diwali sales at the very least.
typeOnegative is offline   Reply With Quote
Old 29th October 2010, 18:12   #82
BHPian
 
amoghchaphalkar's Avatar
 
Join Date: May 2009
Location: Pune
Posts: 552
Thanked: 242 Times
Default

these numbers will make sense only if the underlying calculations are revealed. Till then I won't read much into this.

Are the sample sizes for all manufacturers, given the huge skew in sales figures, same ? I bet not.

J D Power keeps on releasing such figures. These numbers don't make or break a manufacturer and NEVER reflect in sales figures.
amoghchaphalkar is offline   Reply With Quote
Old 29th October 2010, 18:30   #83
BHPian
 
Pri2's Avatar
 
Join Date: May 2009
Location: Bangalore / Mangalore
Posts: 194
Thanked: 72 Times
Default

Wow!, this is surprising. How did Fiat manage to get to the #2 spot?? Tata has been trying its best to scare away Fiat customers from sales and service.
Pri2 is offline   Reply With Quote
Old 29th October 2010, 19:01   #84
Senior - BHPian
 
Join Date: Apr 2010
Location: EU - Nordic
Posts: 1,526
Thanked: 900 Times
Default

Quote:
Originally Posted by Auto freak View Post
Now lets hope FIAT India puts these results to good use. Expecting a full page ad on tomorrow's newspaper
I got an SMS just now:
"Fiat is ranked no.2 in JD Power Customer Satisfaction Survey (CSI) 2010. We remain committed to serve you better".

That was faster than I thought!
StarrySky is offline   Reply With Quote
Old 29th October 2010, 19:21   #85
BHPian
 
Join Date: Feb 2007
Location: CCU & Kitchener
Posts: 593
Thanked: 95 Times
Default

Stunning results for Fiat!! I had owned a Palio for 3 years and it was an absolutely hassle-free ownership. Kudos to the Fiat management.

Its surprising to see Toyota down there and Skoda above Ford.
Saurabh M is online now   Reply With Quote
Old 29th October 2010, 19:44   #86
BHPian
 
vipul_singh's Avatar
 
Join Date: Sep 2005
Location: BLR / Lucknow
Posts: 399
Thanked: 218 Times
Default

Quote:
Originally Posted by StarrySky View Post
I got an SMS just now:
"Fiat is ranked no.2 in JD Power Customer Satisfaction Survey (CSI) 2010. We remain committed to serve you better".

That was faster than I thought!

The funnier part is that the sender of the message (at least in my case) was "TD - TATAMOTR"!
vipul_singh is offline   Reply With Quote
Old 29th October 2010, 20:55   #87
Senior - BHPian
 
avishar's Avatar
 
Join Date: Oct 2008
Location: kolkata/bangalore,india
Posts: 2,406
Thanked: 677 Times
Default

After reading through the thread looks like Fiat getting the 2 spot did not come as much of a surprise to Fiat owners,who have for the majority of times got service.Infact its non-owners who are more sceptical about the results.
Kudos to Fiat for trying to get there act right,and i hope they keep up the good work.
avishar is offline   Reply With Quote
Old 29th October 2010, 21:04   #88
Senior - BHPian
 
Join Date: Apr 2007
Location: Chicagoland
Posts: 1,460
Thanked: 418 Times
Default

My biggest observation from this is that Maruti is the only above average performer, and due to their sheer numbers, they are pulling the average up. So if you don't own a Maruti, your service quality is below average!
vineethvazhayil is offline   Reply With Quote
Old 29th October 2010, 21:06   #89
Senior - BHPian
 
Join Date: Apr 2007
Location: Chicagoland
Posts: 1,460
Thanked: 418 Times
Default

Quote:
Originally Posted by mgh View Post
Something is wrong with the so called industry average. If it is 812, how come only Maruti is higher than average that too marginally? Methinks J.D.Power should first learn the basics of statistics before coming out with their so-called surveys.
I have very similar doubts too. Since their methodology is not public information, I have big reservations on what they did to come up with these numbers.
vineethvazhayil is offline   Reply With Quote
Old 29th October 2010, 22:07   #90
BHPian
 
drdeepudev's Avatar
 
Join Date: Dec 2009
Location: Alleppey, Kerala
Posts: 228
Thanked: 53 Times
Default

Way to go Fiat. I'm one happy fiat customer. Glad to say that I have got better service satisfaction for fiat than Maruti (we own both). I feel both Tata motors and Fiat is improving.
drdeepudev is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
"Cayenne" we "XC-eed" in our "Endeavour" to "Safari"? Taking powerful metal off-road SS-Traveller 4x4 Excursions 55 10th November 2016 22:56
Study says "Ownership Reports" preferred over "Expert Reviews" in India GTO The Indian Car Scene 35 24th February 2012 20:29
J D Power study for India kpbhatt The Indian Car Scene 14 10th December 2008 15:37
JD POwer and Associates Initial Quality Study 2008 sujaylahiri The International Automotive Scene 11 28th June 2008 09:18
Vehicle Dependability Study -- JD Power Fiero The International Automotive Scene 5 1st May 2006 06:47


All times are GMT +5.5. The time now is 04:35.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks