Go Back   Team-BHP > BHP India > The Indian Car Scene


Reply
 
Thread Tools Search this Thread
Old 1st November 2010, 18:10   #106
Senior - BHPian
 
Klub Class's Avatar
 
Join Date: Aug 2007
Location: KA17|KL65|KL41
Posts: 3,416
Thanked: 661 Times
Default

Quote:
Originally Posted by rajess_in View Post
Yes! You did miss something!


Quote:
The Vehicle Dependability Study of cars is done for models sold atleast 3 years before. So, in case for 2010 it is for vehicles sold between July 2006 to October 2007.

We will never see a Polo, Xylo, Punto, Figo, Jazz, etc. in the Vehicle Dependability Study till 2012.
Thanks a lot for the information.

Amith
Klub Class is offline   Reply With Quote
Old 1st November 2010, 18:31   #107
BHPian
 
Join Date: Dec 2008
Location: Bangalore
Posts: 682
Thanked: 55 Times
Default

Interesting survey. I can understand Maruti topping the chart, but whats with Toyota being so low? I thought they had excellent service too.
rjalihal is offline   Reply With Quote
Old 1st November 2010, 18:50   #108
BHPian
 
Dr.AD's Avatar
 
Join Date: Apr 2010
Location: Bangalore/Pune
Posts: 422
Thanked: 993 Times
Default

This is certainly a great news for me because currently I own a SX4 and a Palio, so I can boast to own the number 1 and 2 brands in customer service. Just kidding

Like many others, I too am surprised to see some of the rankings. I think here we should differentiate between customer service and the repair quality. The service center may leave a good impression on a customer by a courteous service, polite and friendly staff, personal attention, punctual service, good facilities (including coffee/tea and cold-drinks offer while you wait) etc. This all will count in "customer service". But this does not necessarily mean that the repairs they do on your car are of great quality and the issues are fixed satisfactorily. We (I and my friends) had a few experiences (not naming the brand here; and actually on more than one brand) where the customer service was great, but they could not fix the problem in the car in several attempts.
Dr.AD is offline   Reply With Quote
Old 16th November 2010, 14:45   #109
BHPian
 
arunkk's Avatar
 
Join Date: Nov 2005
Location: Bangalore
Posts: 183
Thanked: 42 Times
Default

Went to Prerana workshop today and saw a poster there showing Tata No.1 and Fiat No.2 in Bangalore. Maruti is way down at 8th position !!!


The "JD Power Study" Thread-16112010213.jpg
arunkk is offline   Reply With Quote
Old 17th November 2010, 12:45   #110
BHPian
 
samsan02's Avatar
 
Join Date: Oct 2009
Location: Bangalore
Posts: 400
Thanked: 16 Times
Default

Oh! thats interesting to see that they have released city specific survey results, so now Fiat Buyers/Owners in Bangalore can expect some good service. But Maruti's rank in Bangalore so low is surprising.
samsan02 is offline   Reply With Quote
Old 1st December 2010, 13:12   #111
Newbie
 
Join Date: Oct 2009
Location: Phagwara
Posts: 17
Thanked: 4 Times
Default

Quote:
Originally Posted by rohan_iitr View Post
I would like to know how these numbers are calculated.

Some of the ratings look ridiculous. There is no way in the world that Fiat can be ranked higher than Hyundai and Tata can be ranked higher than Toyota and Chevrolet.

I don't trust these stupid ratings.

Rohan
Hi Rohan, Being a Fiat owner and having experienced TATA/FIAT service at 3 different dealerships over two years, I have to say I have found it satisfactory. Just to establish what I'm Comparing against, I've owned a Maruti Esteem before that and had it serviced and repaired at one of North India's best MASS centres, Raga Motors Near Paragpur, Jalandhar on NH1. They are very, very good. No grief at all in ten years of visiting them. In fact I now take my NHC to them at their other workshop.
On the other hand, the experience that friend of mine recently had at a Hyundai dealership, even before buying a car leaves me with serious doubt as to how they would treat a customer later on. Not saying you have not been getting good service or don't know what you are talking about, I'm certain you have good reason for the opinion you have. But don't go running TATA/FIAT down.
BluntInstrument is offline   Reply With Quote
Old 3rd December 2010, 14:39   #112
Senior - BHPian
 
n.devdath's Avatar
 
Join Date: Jun 2009
Location: Bangalore
Posts: 3,652
Thanked: 1,219 Times
Arrow JD Power 2010 CSI Study India.

The JD Power CSI Index is out for India. Surprisingly, M&M has moved down 5 places from last year and TATA sits at Number 5, a very good growth. The other figures are as under:

Maruti Suzuki: 849

Industry Avg: 812

Fiat: 801

Honda: 789

Hyundai: 785

Tata: 779

Toyota: 777

Chevrolet: 771

Skoda: 770

Ford: 749

Mahindra: 747

Mahindra Renault: 746

Lets discuss the findings further.
n.devdath is online now   Reply With Quote
Old 3rd December 2010, 14:57   #113
BHPian
 
Join Date: Apr 2007
Location: Bangalore
Posts: 354
Thanked: 10 Times
Default

Surprising no one(read Fiat) other than Maruti highlights this !!!
People from Tata and Fiat should highlight this.
madhukar_n is offline   Reply With Quote
Old 3rd December 2010, 15:04   #114
Senior - BHPian
 
libranof1987's Avatar
 
Join Date: Sep 2010
Location: All over!
Posts: 3,330
Thanked: 2,091 Times
Default

I'm surprised Fiat has moved so high up!

Apart from Fiat's ranking, I think all the top 5-6 are expected to be there (and quite close!).

Can you mention the criteria for these rankings?
libranof1987 is offline   Reply With Quote
Old 3rd December 2010, 15:09   #115
Senior - BHPian
 
n.devdath's Avatar
 
Join Date: Jun 2009
Location: Bangalore
Posts: 3,652
Thanked: 1,219 Times
Default

Quote:
Originally Posted by libranof1987 View Post
Can you mention the criteria for these rankings?
I have attached the .pdf from the JD Power and the TMH press release site.
Attached Files
File Type: pdf 2010214-icsi.pdf (39.5 KB, 526 views)
n.devdath is online now   Reply With Quote
Old 3rd December 2010, 15:33   #116
Senior - BHPian
 
h@r$h@l's Avatar
 
Join Date: Nov 2008
Location: GJ1
Posts: 1,423
Thanked: 673 Times
Default

Me too surprised to see Fiat up in that ladder and I think they should highlight this at their dealers or at least on the Fiat India website.

@libranof1987 i agree about the remaining manufacturers. they are there always.

Way to go Fiat.

Cheers!!
h@r$h@l is offline   Reply With Quote
Old 3rd December 2010, 15:43   #117
BHPian
 
Join Date: Sep 2005
Location: Bangalore
Posts: 167
Thanked: 17 Times
Default

Surprised to see that Toyota comes lower than TATA.
Other big surprise is the rating that Mahindra has received.Considering the fact that they rule the non sedan market in India,that's a little surprising.Good to see FIAT right after Maruti
hallik9 is offline   Reply With Quote
Old 3rd December 2010, 16:25   #118
Senior - BHPian
 
libranof1987's Avatar
 
Join Date: Sep 2010
Location: All over!
Posts: 3,330
Thanked: 2,091 Times
Default

Quote:
Originally Posted by hallik9 View Post
Surprised to see that Toyota comes lower than TATA.
Other big surprise is the rating that Mahindra has received.Considering the fact that they rule the non sedan market in India,that's a little surprising.Good to see FIAT right after Maruti
Quote:
Originally Posted by h@r$h@l View Post
Me too surprised to see Fiat up in that ladder and I think they should highlight this at their dealers or at least on the Fiat India website.

@libranof1987 i agree about the remaining manufacturers. they are there always.

Way to go Fiat.

Cheers!!
To quote from the pdf attached : "The study measures overall satisfaction by examining five factors (listed in order of importance): service quality; vehicle pickup; service advisor; service facility; and service initiation. Overall customer satisfaction is measured on a 1,000-point scale, with a higher score indicating
higher satisfaction."

So, I guess the reason Fiat has moved up is it JV with Tata for sales and service. And probably Nano must have played a small part in why Tata is not there along with Fiat.

I personally have no clue about M&M, but I guess the 5 factors could explain why.

Note From TeamBHP support: Pasting content from a pdf or a rich text editor (like MS Word) results in [FONT],[COLOR] tags appearing in the post. The option is to use Notepad (or something similar) as an intermediate step or typing directly into the "reply" textbox on teambhp.

Last edited by Amartya : 4th December 2010 at 07:09. Reason: Removed stray FONT and COLOR tags
libranof1987 is offline   Reply With Quote
Old 3rd December 2010, 17:08   #119
Senior - BHPian
 
greenhorn's Avatar
 
Join Date: Apr 2007
Location: TN-14
Posts: 6,606
Thanked: 916 Times
Default

once upon a time Consumer reports was criticized that different cars which were otherwise identical, but sold under different brands got different ratings
Statistical problems of Consumer Reports auto ratings
And here we have Fiat at #2 , while tata ( who actually sells and services these fiats) is still low down. Are we measuring service quality or just perception?
greenhorn is offline   Reply With Quote
Old 3rd December 2010, 17:28   #120
BHPian
 
Sowmya's Avatar
 
Join Date: May 2007
Location: Bangalore
Posts: 495
Thanked: 16 Times
Default

It looks like FIAT name is only in Paper/Book not in People's Mind. The company is bleeding with low sell but getting high rank.
How ever now they can showcase this study report into their show room.
Sowmya is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
"Cayenne" we "XC-eed" in our "Endeavour" to "Safari"? Taking powerful metal off-road SS-Traveller 4x4 Excursions 55 10th November 2016 22:56
Study says "Ownership Reports" preferred over "Expert Reviews" in India GTO The Indian Car Scene 35 24th February 2012 20:29
J D Power study for India kpbhatt The Indian Car Scene 14 10th December 2008 15:37
JD POwer and Associates Initial Quality Study 2008 sujaylahiri The International Automotive Scene 11 28th June 2008 09:18
Vehicle Dependability Study -- JD Power Fiero The International Automotive Scene 5 1st May 2006 06:47


All times are GMT +5.5. The time now is 01:17.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks