Go Back   Team-BHP > BHP India > The Indian Car Scene


View Poll Results: Should Team-BHP stand up for its right to the freedom of speech? For the TRUTH?
YES 3037 99.35%
NO 20 0.65%
Voters: 3057. You may not vote on this poll

Reply
 
Thread Tools Search this Thread
Old 30th May 2009, 19:51   #1861
BHPian
 
kunaldhami's Avatar
 
Join Date: Oct 2006
Location: Surat
Posts: 144
Thanked: 62 Times
Default

Quote:
Originally Posted by navin View Post
Kunal, that link is to the main forum page! But is nice to see some positive reports.
oops..Edited the link.
kunaldhami is offline   Reply With Quote
Old 30th May 2009, 20:27   #1862
Senior - BHPian
 
Join Date: Sep 2007
Location: New Delhi
Posts: 3,083
Thanked: 252 Times
Default

Engine check light, run a scan, return the car in 35 minutes, charge Rs. 332/-!

And here we are saying 'Wow! It's showing results'!!

Can we get back to reality and not quite grab at straws like a drowning man?
anupmathur is offline   Reply With Quote
Old 30th May 2009, 22:10   #1863
Team-BHP Support
 
navin's Avatar
 
Join Date: Mar 2004
Location: mumbai
Posts: 22,509
Thanked: 3,885 Times
Default

Quote:
Originally Posted by anupmathur View Post
Engine check light, run a scan, return the car in 35 minutes, charge Rs. 332/-!

And here we are saying 'Wow! It's showing results'!!

Can we get back to reality and not quite grab at straws like a drowning man?
Hyundai charged a friend Rs. 300 for similar work for his Elantra.
navin is offline   Reply With Quote
Old 30th May 2009, 22:13   #1864
Senior - BHPian
 
Join Date: Sep 2007
Location: New Delhi
Posts: 3,083
Thanked: 252 Times
Default

Quote:
Originally Posted by navin View Post
Hyundai charged a friend Rs. 300 for similar work for his Elantra.
One of us has missed the point!
anupmathur is offline   Reply With Quote
Old 30th May 2009, 22:18   #1865
Team-BHP Support
 
navin's Avatar
 
Join Date: Mar 2004
Location: mumbai
Posts: 22,509
Thanked: 3,885 Times
Default

Hey anup maybe this is just one incident but over the past few weeks there have been many such small nice incidents. Agreed this is just one step in a long upward climb Skoda's A.S.S has to take but it is just nice to see that they might be on the right track. Yet cases like Harish are unresolved.
navin is offline   Reply With Quote
Old 30th May 2009, 22:42   #1866
Senior - BHPian
 
Join Date: Sep 2007
Location: New Delhi
Posts: 3,083
Thanked: 252 Times
Default

Quote:
Originally Posted by navin View Post
...
Yet cases like Harish are unresolved.
I like to believe that that is the Raison d'être of this thread.
For starters, 'Nothing else will do'!
....and THAT would still be a wee drop!
anupmathur is offline   Reply With Quote
Old 30th May 2009, 22:54   #1867
Senior - BHPian
 
jaysmokesleaves's Avatar
 
Join Date: Dec 2007
Location: Mostly Mumbai
Posts: 1,676
Thanked: 1,159 Times
Default

Quote:
Originally Posted by Ricky_63 View Post
BUT this time I was astounded by the response, which I think I'd attribute to the service advisor Mr. Satinder, he had the scan run & error code removed & car handed back to me in like 35 odd minutes.

Total charges 332/- Cheers
Excuse my lack of knowledge but I have a question. Just running a scan & removing the error code does not do away with the real problem/cause. Does it ?
I always thought that the scan is just a diagnostic tool to find the symptom which then has to be resolved by repair or replacement or programming etc.
SO if they charge 300+ just to run a scan and hit the delete button for the error, isnt that daylight robbery ?

Last edited by jaysmokesleaves : 30th May 2009 at 22:55.
jaysmokesleaves is offline   Reply With Quote
Old 30th May 2009, 23:58   #1868
BHPian
 
Join Date: Jun 2006
Location: Ernakulam
Posts: 64
Thanked: 0 Times
Default

Quote:
Originally Posted by jaysmokesleaves View Post
Excuse my lack of knowledge but I have a question. Just running a scan & removing the error code does not do away with the real problem/cause. Does it ?
I always thought that the scan is just a diagnostic tool to find the symptom which then has to be resolved by repair or replacement or programming etc.
SO if they charge 300+ just to run a scan and hit the delete button for the error, isnt that daylight robbery ?
Well for a car that sells for more than 10 lakhs, I think most manufactures would be charging those kinds of rates. Most people who own those car wont care about 300 bucks anyway.
prasanth is offline   Reply With Quote
Old 31st May 2009, 09:07   #1869
BHPian
 
Join Date: Feb 2009
Location: Kollam, Kerala
Posts: 368
Thanked: 2 Times
Default

Quote:
Originally Posted by prasanth View Post
Well for a car that sells for more than 10 lakhs, I think most manufactures would be charging those kinds of rates. Most people who own those car wont care about 300 bucks anyway.
But the question seems to be whether it can be construed as an improvement on the part of Skoda!
janitha is offline   Reply With Quote
Old 31st May 2009, 09:11   #1870
Senior - BHPian
 
jaysmokesleaves's Avatar
 
Join Date: Dec 2007
Location: Mostly Mumbai
Posts: 1,676
Thanked: 1,159 Times
Default

Quote:
Originally Posted by prasanth View Post
Well for a car that sells for more than 10 lakhs, I think most manufactures would be charging those kinds of rates. Most people who own those car wont care about 300 bucks anyway.
The question is not about Rs.300. Its about the diagnosis. Is running a scan and deleting the error code a good enough solution ?
I dont think that just because a manufacturer sells a car for 10 lakhs, it is justified to charge a customer for silly things like this, if & when the car is in warranty. This should be sorted by the company FOC.
A customer buys a car, services his vehicle at an authorised dealership and sticks all the conditions for the manufacturer to honor his part of the warranty. Similarly, if some technical issue comes up within this period, I dont see why a customer has to pay for diagnosing and fixing it, unless its consumables like oil, etc. Does not matter if the car retails for 10 lakhs or 50lakhs.
jaysmokesleaves is offline   Reply With Quote
Old 31st May 2009, 09:24   #1871
Senior - BHPian
 
greenhorn's Avatar
 
Join Date: Apr 2007
Location: TN-14
Posts: 6,839
Thanked: 1,318 Times
Default

+1.
tata deletes the error codes to fix the Check engine light FOC in sub 3L xetas ( and they should).

And even when they do , we make a huge issue, and proceed to complain until they diagnose ( not a tata strong point) and fix the problem(again, something we should)

If tata had charged 300 for resetting the CEL in Tanveer's safari, He'd have been a much poorer man by now !
greenhorn is offline   Reply With Quote
Old 31st May 2009, 09:25   #1872
BHPian
 
Join Date: Feb 2008
Location: New Delhi
Posts: 313
Thanked: 121 Times
Default

Quote:
Originally Posted by prasanth View Post
Well for a car that sells for more than 10 lakhs, I think most manufactures would be charging those kinds of rates. Most people who own those car wont care about 300 bucks anyway.
I hate to admit it! But yes, it is true. We won't care about 300 bucks anyway. But then...it is us as users who are nurturing this further. As service providers, the charge has to be in proportion of the job done & not in the proportion of the car's value.

If a car scan was done & it was on the invoice, I'd want to have the diagnostic report or else I am not paying. Simple. And I can argue this with the dealer & the manufacturer.
BeamerBoy is offline   Reply With Quote
Old 31st May 2009, 10:03   #1873
BHPian
 
Join Date: Jun 2006
Location: Ernakulam
Posts: 64
Thanked: 0 Times
Default

Quote:
Originally Posted by jaysmokesleaves View Post
The question is not about Rs.300. Its about the diagnosis. Is running a scan and deleting the error code a good enough solution ?
I dont think that just because a manufacturer sells a car for 10 lakhs, it is justified to charge a customer for silly things like this, if & when the car is in warranty. This should be sorted by the company FOC.
A customer buys a car, services his vehicle at an authorised dealership and sticks all the conditions for the manufacturer to honor his part of the warranty. Similarly, if some technical issue comes up within this period, I dont see why a customer has to pay for diagnosing and fixing it, unless its consumables like oil, etc. Does not matter if the car retails for 10 lakhs or 50lakhs.
My point was not justifying what skoda did. AFAIK most manufacturer dealerships who sell premium cars in India would charge exuberant rates to do simple work. I do agree that its daylight robbery. But 90% of the people who buy those cars wont care about it if the car keeps running in good condition.

Was ricky_63's car under warranty?

@greenhorn: here is a thread about TATA charging more as labour to service safari compared to sumo, when similar amount of work is involved.
http://www.team-bhp.com/forum/long-t...fari-fans.html (A word of Caution to All Safari Fans)
prasanth is offline   Reply With Quote
Old 31st May 2009, 10:16   #1874
Senior - BHPian
 
greenhorn's Avatar
 
Join Date: Apr 2007
Location: TN-14
Posts: 6,839
Thanked: 1,318 Times
Default

the safari gets premium labour and more experienced techs than the sumo. All TASC's have a safari specialist - at least on call, if not resident, and safari owners generally get the VIP treatment ( they are owners of tata's most premium passenger vehicle after all)

I can attest to this because jkdas owns a safari, and he gets a better level of service(read: the red carpet ) at my TASC than I do. The people responding in that thread say pretty much the same thing.

Last edited by greenhorn : 31st May 2009 at 10:25.
greenhorn is offline   Reply With Quote
Old 31st May 2009, 10:23   #1875
Distinguished - BHPian
 
condor's Avatar
 
Join Date: Jun 2006
Location: Speed-brkr City
Posts: 10,752
Thanked: 4,345 Times
Default

Quote:
prasanth : .. TATA charging more as labour to service safari compared to sumo, when similar amount of work is involved.
The difference is there, but not exhorbitant. It is also about training that's given to the people who work on the Safari - just like there is a difference in the Safari & the Sumo. The work may be similar, but skills, knowledge etc are different. Else even your roadside mech could have serviced that Safari as much as he can service that BPO cab.

That Safari customer would have also got a little more courtesy servicing than the Sumo driver did. Small things, they do add up.

Not just JK : there are many more. Steer, for example. Check his thread for the response he got when he made a one-off visit to Prerana, here in BLR.

Last edited by condor : 31st May 2009 at 10:24.
condor is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
2011 i10 Asta A/T - its Korean, its new, its fast, its red, and its coming. nirupesh Test-Drives & Initial Ownership Reports 1 8th January 2011 10:45
My experience with Truth- Its a 1943 Willys PAVAN KADAM 4x4 Vehicles 75 5th April 2010 12:55
What does these names stands for toyota Shifting gears 37 5th April 2009 04:38
The new BHP-ian stands up! eflanker Introduce yourself 5 30th July 2007 11:58


All times are GMT +5.5. The time now is 02:12.

Copyright ©2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks