|View Poll Results: Should Team-BHP stand up for its right to the freedom of speech? For the TRUTH?|
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|30th March 2009, 14:54||#466|
Join Date: Jul 2007
Thanked: 197 Times
hey ho ...... busy weekend, Skoda ?
Ensuring at least 40k of your core target market don't ever list you in their consideration set while making their car purchase decision. Why, many have even successfully convinced booked Skodas to be cancelled.
We, at Team-BHP, are what you marketing people would term as opinion-leaders.
Bad idea to spoil relations with these. Esp. in India, where car buying decisions are most influenced by word-of-mouth.
Kindly help Harish (and the others), listen to them and sort out their cars.
I am extremely proud to be a member here.
|30th March 2009, 14:55||#467|
Join Date: Dec 2007
Thanked: 45 Times
Hats off to you for your courage and grit to fight against unfair Skoda and its entities. I sincerely hope and pray that no one goes through the fate you have gone through.
I think now its time to remove the red Skoda car pic from the Team-BHp site. Can we have some better representation of the automobile industry/ Torque / bhp etc?
I really hate to see the Skoda car on this site now after reading the horror stories. The car might be great, but considering the company as a whole it does not deserve to be representing on the team-bhp site.
No offence meant, this is my personal opinion.
|30th March 2009, 14:58||#468|
Join Date: Jun 2007
Thanked: 376 Times
|30th March 2009, 15:05||#469|
Join Date: May 2008
Location: who cares
Thanked: 118 Times
Harish, we all are with you buddy.
Just because "Skoda" has a lot more zeros in their balance sheet does't give them the right to treat people/customers like crap.
Just because team-bhp helped a fellow member to bring out the truth, skoda is gonna take every bhp'n to court ?
This is INDIA we are not afraid to speak the truth, its our constitutional right the "O so great" skoda.
|30th March 2009, 15:10||#470|
Join Date: Aug 2008
Thanked: 728 Times
So it does not matter that I have bought and serviced my car from this dealership since they are authorized dealers of the reputed multinational company.?
What has the company authorized them for, to do what, if they are not responsible for their actions.?
In that case our road side mechanic also, automatically becomes a dealer of Skoda.
You are saying it is not unethical?.
Well if that is true, so be it.
At least let the buyers be aware of Skoda's stand if the dealer plays truant.
They have to handle it on their own.
On a limb.
|30th March 2009, 15:12||#471|
Join Date: Sep 2007
Thanked: 9 Times
Dear GTO and Mods.
Can we do something?
Can we do a signature campaign that we write or names and "designations" and we sign that i will never buy a skoda because of these reasons.
Initially we BHPians will sign this & late on our relatives / known persons.
After that we can represent the "Big" list to skoda. (also their international counter part)
IMO that will definitely open up their eyes.
TOGETHER WE CAN ACHIEVE ANYTHING!
Last edited by loving_alaap : 30th March 2009 at 15:14.
|30th March 2009, 15:13||#472|
Senior - BHPian
Join Date: Apr 2004
Thanked: 1,258 Times
@Harish, how can Skoda mention that? The dealers are agents of Skoda, who is the principal. The agents are representing the principal in this case, with his consent and knowledge and therefore, the principal has to be liable for the actions of his agents.
What makes this worse is that the agents have used the Skoda name to do their business, with the consent of the principal (Skoda).
Remember, this isn't a case of it being Pappu Independant Garage that took on repairing Harish's Skoda, without being affiliated with Skoda Company or vice versa. This is a case of Pappu Skoda Garage which was affiliated with Skoda that took on the work.
Skoda in no way can wash their hands of this, specially since there was a person from Skoda who was assisting in trying to dispose off the spurious parts.
Atleast that is the case out here in the States from what I have understood in my Legals Intro class.
Harish, this would question the whole contract that was drawn between Skoda and the A.S.C. right? Because if there was a clause that said that the A.S.C aren't representing Skoda, wouldn't the A.S.C be questioned as to why they were calling themselves A.S.C. of Skoda India?
Also, since Skoda didn't object and knew about them using their names (it is there on their website so they can't even deny it), but was aware of the same, it makes them liable as well.
Last edited by lamborghini : 30th March 2009 at 15:17.
|30th March 2009, 15:31||#473|
Join Date: Feb 2008
you lost me here
I was considering Skoda Superb despite acknowledged issues like high price of parts etc. I am not going to buy anything Skoda or even Volkswagon. So who is the loser?
@ Meghna consider this -
this is the post powerful group of people who are really really enthusiastic about cars. Most of them have really good background in automobiles and are considered in-family experts about part costs, service center feedback, trip routes, driving habits and what not. Thie group was a real fan of Skoda Octavia vRS - you can see post related to that as well.
Even if you muscle out harish or a few others - the group will continue to hit your ratings. you should rather win the group and hopefully sales might increase. This will be much better than making skoda official car of India fashion week.
My 2 cents
|30th March 2009, 15:39||#474|
Join Date: Sep 2008
Thanked: 142 Times
1. Skoda is not in a position to challenge and threaten an online consumer forum, weather it's of 1 person or 40,000. We have a right to speak, in the past we have spoken in their favor (with a Red Octavia on the banner) and now we are voicing our opinion against them.
2. Team BHP can actually sue Skoda for them trying to infringe on freedom of speech. No one is maligning Skoda without evidence, they are here in this spot because of years of Excellent Cars and Equally Shoddy Service.
3. This particular case should be used as a model to form stringent guidelines in the Automobile Service Industry. It should also serve as a wake up call for the other similarly managed dealerships.
4. In case of any product, the Manufacturer is liable for any service by authorized agents. Be it a computer, a cell phone, or a car. There is no way to escape that.
5. If Skoda really wants to Muscle Around, we will gather the Facts and start support programs on Facebook, Myspace and other platforms as well.
Good to see the support, and good luck Harish.
|30th March 2009, 15:51||#475|
Join Date: Apr 2008
Thanked: 13 Times
Even the Fabia launch was not without its share of high handed dealings. See here (http://www.team-bhp.com/forum/indian...tml#post819264 (Cars offered as prizes)) and here (http://www.team-bhp.com/forum/indian...tml#post851119)
We exist to pony up hard earned money, take whatever rubbish comes our way, and "feel special" or any of the other tag lines a brand might choose to do business behind.
|30th March 2009, 15:52||#476|
Join Date: Apr 2008
Thanked: 9 Times
Oh my god Dakshin Honda???? There is a Thread on Dakshin Honda and people in Team-Bhp knows how good the Whitefield Honda is.. I think we need to forward that link to Skoda so that they will at least understand that we are not speaking bull, we have people with personal experience.
|30th March 2009, 16:06||#477|
Join Date: Sep 2006
Thanked: 252 Times
Man..cant believe these skoda guys,
I was just about to book a octavia...will be in jaipur in 2nd wk of april and were to buy it for parents there
SKODA: I am no more buying one from you......there are better companies around.
Me as a customer do not care so much about product as I do for after sales. I mean its just a bad luck probably to get a defective product so can be excused....but bad quality of service cant be excused,
|30th March 2009, 16:19||#478|
Join Date: Mar 2009
Thanked: 6 Times
Originally Posted by Skoda Corporate
for us at Skoda Auto, customer service is of prime importance.
A system is being put in place to address customer service issues online.
Our customer service department will scrutinize each issue and work proactively to resolve them on merit.
That is our commitment to you.
Pls do not give us a beginning with training, competance etc. There is an earlier stage which is more important.
Father of our Nation has said 1 very very simple thing which is so essential for every business to succeed & he was not a management graduate from a world renowned univ. He said -
"A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption in our work. He is the purpose of it.
He is not an outsider in our business. He is part of it.
We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."
Can you see the relevance of this here? Can you now see the issues raised by various customers' grievances & what is the common root cause? Can you see now the 1st step i.e. what needs to improve first instead of training, communication medium, competance etc? Check each of the statements above & see how many times it was violated & abused in the cases in question here & you'll get the answer.
It's so simple yet so far
|30th March 2009, 16:23||#479|
Senior - BHPian
Join Date: Mar 2005
Thanked: 1,503 Times
Whether they want to co-exist with us or not is their call - the threat came from Skoda, not from Team BHP. How come you only see one side of the coin?
I'm sorry, but I really cant understand where you're coming from. Perhaps this is because I've never been to Aurangabad.
|30th March 2009, 16:34||#480|
Join Date: Feb 2009
Thanked: 28 Times
Pardon me, but is the first instance T-BHP is taking an "official" anti-manufacturer stance? I thought there was a deep 'no commercial bias' (plus or anti) sentiment in this forum? I'm just a newbie, but I'd like to know the stated T-BHP policy on this, please? These may be exceptional circumstances, but I don't think it's right to align the entire community against one manufacturer, for whatever cause.
User harishv, my words aren't meant to detract from your suffering in any manner. I've read your story and salute your indefatigable spirit.
IMHO, the header picture of the red Octavia (in the 'BHP-Silver' skin) is gorgeous and looks much better than the black jeep that sometimes appears. Removing the picture simply because it's a Skoda car (as someone has suggested) seems an insecure and pointless idea.
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