Go Back   Team-BHP > BHP India > The Indian Car Scene


Reply
 
Thread Tools Search this Thread
Old 4th November 2009, 08:57   #121
Senior - BHPian
 
Ravveendrra's Avatar
 
Join Date: Jan 2008
Location: Hyderabad
Posts: 1,391
Thanked: 405 Times
Default

Hi Diffsoft, I know about your case and totally agree with you on your case.

Your case was a case of intentional passing off, forgery etc. where the the dealer knew what he was doing. There was a clear intention to cheat you.

The case of the two superbs does not seem to be intentional but seems to be a defect from the factory or of the dealer messing the car up (unintentionally I hope) when getting it ready for delivery. A lot of the features have to be activated by the dealer just before delivery, a mess up at this stage could also result in failure. We can only discuss the cases we come to know about, likewise the manufacturer can rectify or replace defective cars only when it is brought to their notice unless it is an inherent design fault necessitating a recall of every car.

The Fabia was and is a dud with nothing going for it except perhaps decent handling & ride.

You are absolutely right when you say that better customer care is in the interests of both the consumer and the manufacturer. Like GTO pointed out, Skoda seems to be making efforts in that area - first they provided a taxi for use by the 'victim', then they replaced the car. Perhaps small steps but steps in the right direction. Maybe we can hope that Skoda will now definitively move away from the abyss exemplified by cases such as yours.

Cheers,
Ravveendrra is offline   Reply With Quote
Old 4th November 2009, 09:15   #122
ACM
Distinguished - BHPian
 
ACM's Avatar
 
Join Date: Mar 2008
Location: Mumbai
Posts: 4,152
Thanked: 2,453 Times
Default

Quote:
Originally Posted by diffsoft View Post
Ravveendrra:

If for every error, mistake, misdemeanour, crime the victim opts for settlement because it involves running around and the cost is not worth it, what's to stop the perpetrator from continuing to find new victims?

One of the possible reasons complaints against Skoda continue to grow is that possibly out of the many wrongful acts committed by them / dealer only one or two speak-up and they too opt for settlement.

Cheers,
Diffsoft, I actually agree with Ravveendrra's approach, the car buyer in most case does not have the time to fight a legal case, the car buyer in this case lost out on about Rs. 2L, but it still was a step in the right direction by SKODA - as mentioned by GTO and jig.

This was close to the best that the customer could expect and it is very much possible that in many cases most companies would not do even this much.

I would appreciate the gesture and take it as a positive. Do agree with you that this is not the ideal case, but it is the practical way out.
ACM is offline   Reply With Quote
Old 4th November 2009, 14:37   #123
GTO
Team-BHP Support
 
GTO's Avatar
 
Join Date: Feb 2004
Location: Bombay
Posts: 47,700
Thanked: 89,121 Times
Default

Quote:
Originally Posted by ACM View Post
it is very much possible that in many cases most companies would not do even this much.
Most would definitely not. As one of Skoda India's strongest critics, I have to state that the issue has been resolved very satisfactorily. Skoda did take a positive step and offered a solution that, to be honest, none of us really expected to come by so soon.

At the end of the day, the car had a gearbox + aircon issue. These could have been solved under warranty and the car returned to the customer. Even consumer courts would have agreed that no replacement is required, as long as the car functioned properly post-repairs. Lets not also forget that Skoda did offer this gentleman a taxi for the time that his car was under repair.

Whether this was due to recent pressures on Skoda's reputation or not, I don't know. What I do is that if this marks a change in the company's policies, its only to the end customers benefit. Too early in the day to pass judgment, and their history is too dark for this one incident to overwrite, but again, its a step in the right direction.

Tread cautiously and take the best care of your customers, Skoda. We, for one, will be watching damn close.
GTO is offline   Reply With Quote
Old 4th November 2009, 14:45   #124
Distinguished - BHPian
 
Sahil's Avatar
 
Join Date: May 2004
Location: Bombay
Posts: 5,201
Thanked: 2,090 Times
Default

Quote:
Originally Posted by GTO View Post
Too early in the day to pass judgment, and their history is too dark for this one incident to overwrite, but again, its a step in the right direction.
There has been more than one incident,GTO. This is the second superb to be replaced and we have had a few Fabia's here replaced too. I was trying to put a number to the replacements done so far previously in this thread but I couldn't get a head count.
Anyone have a number to put on this?
IMO, the biggest pending case is harishv's here.
Sahil is offline   Reply With Quote
Old 4th November 2009, 15:01   #125
Senior - BHPian
 
Spitfire's Avatar
 
Join Date: Jul 2006
Location: Panaji - Goa/Bangalore - Karnataka
Posts: 3,242
Thanked: 692 Times
Infractions: 0/1 (7)
Default

Rohit? What made Skoda change your car? What reasons did they give for replacing your car?
Spitfire is offline   Reply With Quote
Old 4th November 2009, 15:38   #126
BHPian
 
jaaz's Avatar
 
Join Date: Jul 2009
Location: Earth
Posts: 384
Thanked: 138 Times
Default

Sid mentioned in this forum, that Skoda is replacing its PD's with CRDI. Then how about the DSG. Will the DSG work well with CRDI Engines?
jaaz is offline   Reply With Quote
Old 4th November 2009, 16:00   #127
BHPian
 
Join Date: Sep 2009
Location: Mumbai
Posts: 541
Thanked: 13 Times
Default

^^
In theory, it absolutely should.
Why would it not ? It is a transmission system which can be made to work with any kind of engine.
Even right now it works with all the current gen engines Skoda has - FSI, TSI and the Diesel.

Last edited by jigbarai : 4th November 2009 at 16:03.
jigbarai is offline   Reply With Quote
Old 5th November 2009, 10:43   #128
GTO
Team-BHP Support
 
GTO's Avatar
 
Join Date: Feb 2004
Location: Bombay
Posts: 47,700
Thanked: 89,121 Times
Default

Quote:
Originally Posted by Sahil View Post
we have had a few Fabia's here replaced too.
The Fabia is an entirely different case. The 1.4 petrol engine is a defect, it simply cannot run on Indian petrol / in Indian conditions! The car is an outright lemon. I have my doubts over what kind of shoddy testing Skoda did on the Fabia 1.4, before deciding to sell the car in India. In my opinion, ALL Fabia 1.4 petrols need to be replaced. However, Skoda has not issued a mass recall on the car at all.
GTO is offline   Reply With Quote
Old 5th November 2009, 15:57   #129
BHPian
 
Join Date: Oct 2009
Location: New Delhi
Posts: 39
Thanked: 0 Times
Default

Fabia 1.4 has been removed from the catalogue. Even sun roof is not being offered in Fabia which they were offering earlier. May be due to this reason they have discountinued the model?
anuprav is offline   Reply With Quote
Old 10th November 2009, 22:37   #130
BHPian
 
rajathv8's Avatar
 
Join Date: Apr 2008
Location: Bangalore
Posts: 230
Thanked: 204 Times
Default

a sigh of relief! true you have to lose two lacks but more true-you have a life to live! fighting all the time without a car for which you paid 20L is not practical. i'v warned all my friends about this issue .please note- warned and not forced (to not hurt the sentiments of any skoda who thinks otherwise (if any)) wish you luck with your new car. cheers
rajathv8 is online now   Reply With Quote
Old 9th February 2010, 16:21   #131
BHPian
 
ajay mathew's Avatar
 
Join Date: Mar 2007
Location: Bangalore
Posts: 25
Thanked: 0 Times
Default Happened to me too

Hey The same problem happened with my superb too, 6 months after i bought it. They replaced the part, and they did mention it is a problem with all skoda Superbs, the petrol cars. Skoda is seriously messing around with the Indian Public, they think they can get their low quality products sold here.

My car took nearly 2 months and countless phone calls to resolve. I hope yours gets done sooner. Keep us posted.
ajay mathew is offline   Reply With Quote
Old 26th February 2010, 17:00   #132
BHPian
 
Join Date: Jul 2009
Location: Delhi/Chandigarh
Posts: 289
Thanked: 7 Times
Default

I would have bought the Skoda Superb TSI a few months ago but for the horror stories that I read on this forum about the Skoda after sales service and costly spares, etc. But the rave reviews about the car itself won the day and I decided to book the car on March 1. However, yesterday when I saw a Superb parked near my house, I questioned the chauffeur about its performance.

"Its a very good car but make sure you check that there is sufficient oil in the gear box and differential when you take delivery of the car," he told me. "This car's engine seized after a month as there was hardly any oil in the gear box and differential and we ignorantly kept using it. It remained with Krishna Motors for month before a Skoda engineer from Bangalore came and put it right."

I am cautious again!

Another thing that Int from him that he was using the regular petrol, which in Chandigarh is 83. Can this be true as the dealer says it should be at least 93?
ivar1951 is offline   Reply With Quote
Old 1st November 2010, 12:08   #133
BHPian
 
san9jay's Avatar
 
Join Date: Jul 2009
Location: Chennai
Posts: 125
Thanked: 53 Times
Default Skoda SUperb 2009 Gearbox failure

My Skoda Superb 2009 August model just failed.
12000km on the clock it was working just fine up to that point.
It had recently had the first service.

Drove to work and parked it. Came out to leave at the end of the day the engine started up but no drive in any gear position.

No warning/error lights either.

Had to call the Gurudev motors Chennai Skoda Helpline and they had the car picked up and towed to the garage.

Now when I speak to them they say they are investigating but it is not a unique problem. Other skoda superbs have had this problem and it is usually related to an electronic control box for the gearbox that fails.

When I asked when I could expect to get the car back they said it would take 4-5 days since they have to order the part and they do not have it in stock.

I asked why they dont have it in stock if it is a common problem. The answer was that the part is very expensive!

Makes me nervous as to what will happen after the guarantee period if the same thing happens.


/sanjay
san9jay is offline   Reply With Quote
Old 1st November 2010, 12:56   #134
BHPian
 
ishlinea7260's Avatar
 
Join Date: Nov 2009
Location: Ambala
Posts: 297
Thanked: 247 Times
Default

Quote:
Originally Posted by san9jay View Post
My Skoda Superb 2009 August model just failed



/sanjay
Here is another "superb" story, sorry to hear about your car mate.
Why don't you pen up a new thread and discuss about the proceedings?
ishlinea7260 is offline   Reply With Quote
Old 1st November 2010, 13:00   #135
Senior - BHPian
 
black12rr's Avatar
 
Join Date: Dec 2005
Location: Ridin earth now
Posts: 1,259
Thanked: 272 Times
Default

Quote:
Originally Posted by san9jay View Post
My Skoda Superb 2009 August model just failed.
12000km on the clock it was working just fine up to that point.


/sanjay
.You should start a NEW THREAD with complete info and dealer name included .Its sucks to see it broke .Be-careful the dealer might steal some parts or replace it with old ones.

Do they give you backup car ?
black12rr is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
1 month old BMW 520D : Breakdown, fuel-pump replaced Krishnan Technical Stuff 13 26th March 2014 10:04
Skoda unveils updated Superb and Superb Combi in Europe Abhinav667 The International Automotive Scene 59 15th January 2014 21:17
Black Lightning: My Skoda Superb 1.8 TSI DSG-UPDATE: DSG box replaced! Swanand Inamdar Test-Drives & Initial Ownership Reports 130 10th September 2012 13:01
Skoda Superb 2009 - 1st car replaced, 2nd Seized - Rs. Refunded now - Case Closed! gagananand The Indian Car Scene 399 1st November 2010 16:53


All times are GMT +5.5. The time now is 12:12.

Copyright ©2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks