Comedy of Errors at Indian Dealerships

[2theMax]

Originally Posted by shipnil

Don't agree with this. I work in Banking and Financial Services domain. All of the associates in this domain are expected to know what a share or bond is.

Banking and FS are not only shares and bonds my friend ! I've been in this domain for more than a decade and still can only talk about a blip in this area.

We do not expect programmers know the domain intricacies.though it is preferred. this would never be the yardstick for his recruitment.there would be SME's who are called as Subject matter experts who would be working with the designers and architects to come up with a detailed spec which would have around 60- 70% of the code defined. and the programmers are expected to be proficient in the syntax of the tool that is currently used. This is how the indian pureplays ae able to survive with hoards of trainees.

I second that the question was not irrelevant, but jacob could have lost a good programmer who could have picked up the domain knowledge easily over a period of time. Cheers

[MCR]

Originally Posted by Samurai

They should know about collars and buttons at least. We are taking the case of salesmen who don't know what they selling.

The sales guys are expected to know the specifications of the item they are selling and also the pros and cons of the vehicle when compared to the rival products. Nobody expects them to understand automotive technology. However, most of them don't bother to learn that and try to bluff their way through. That is why they are the butt of jokes as in this thread.

+1 on that. Its like when you start a new job you would know nothing of it. This doesnot mean that you should not learn. Learing makes oneself better and be prepared for the future. What's wrong in being honest and saying don't know rather than bluffing and making idiotic statements.

[DRC]

Started as a funny thread , but looks like turning to be serious.

@dcs, I agree with you for the fact that this is a reality. But, anyone working for a mere bread and butter is NOT entitled to be erroneous in his/her work. A customer walking into the showroom is right in expecting right answers from the guys/girls they meet there.

We, here in this forum know a little bit to judge right / wrong, but there are many who depend on them for information. Imagine some unsuspecting guy buying a 1600 power car just because salesman told. I know the buyer has to think, but shouldn't the sales man? After all it is his job, and better he does it well. I completely agree with samurai san in this regard.

[Samurai]

I have seen too many projects do down the toilet due to transmission loss between SMEs and programmers, therefore I don't believe in this separation anymore. My programmers don't code unless they understand the domain. I always train them on domain and the requirement, before they write single line of code.

Similarly dealerships/manufacturers should train the salesmen to be knowledgeable about the product. They should be at least able to explain what's on the brochure.

[recshenoy]

Originally Posted by GTO

Classic man!



I can't say I haven't heard a similar variant before.



Would be a fun job no doubt. Team-BHPian's would be sales toppers!

especially FIAT should thank T BHP-ians for Punto / Linea sales

[EssYouWe]

Okay guys STOP!

This was supposed to be something I can read after a study session. Its turning super boring.

Lets accept that we are sadists and laugh at n00b salespersons!

[greenhorn]

I think fiat would be better off if it was turned into a co operative - jointly by the owners and fiat themselves

[ronin]

Originally Posted by johnjacob

Two words: domain knowledge. If he is working in the automotive domain, he ought to know the basics of that domain. Otherwise, he would not be a very good developer of automotive embedded software.

How did you find out that she was taken?

Quite frankly, i asked her about her weekend plans.

[A350XWB]

[quote=johnjacob;1553630]Two words: domain knowledge. If he is working in the automotive domain, he ought to know the basics of that domain. Otherwise, he would not be a very good developer of automotive embedded software.

I second that!


And ABS = Anti Braking System for most of the fellows at the dealerships.
I've also heard so many SG's telling ABS and Airbags are of no use in India

[dcs]

ok, I too agree, that at times the kind of answers that we get at the Dealership are way too funny, they make us laugh our brains out!!

Peace

dcs

[~~h]

Originally Posted by dcs

1. Most of the Sales people are NOT from the Automobile Field. We would not get any IITian or a DCE graduate to work for the Agency.

I agree on your points.. but at most car dealerships(at least in Mumbai) there is one grey haired guy (GM or someone) who knows & can answer every single thing. But why don't he sit with these sales guys to educate them ? trust me it'll be worth the time spend.

[EssYouWe]

I am from DCE!

Pay me 6-7 lacs and I'll be more than happy selling cars for you day in and day out.

Perhaps, dealers should hire some qualified people to answer difficult ones and train the staff.

@~~h

I have seen a lot of *grey haired* GMs take active interest in the buying process. It is however expecting too much from them to take care that all TDs are conducted satisfactorily.

More funnies please!

[Thad E Ginathom]

I find it amazing that anyone thinks it is even slightly ok to have to deal with idiots, or worse, liars, when making such a large purchase.

Imagine spending that much money on surgery, and finding that the docs didn't know the basics of their job --- people would run away!

[aqualeo2040]

Maruti Car Bazaar : Near Ashoka Pillar, jayanagar : one fine sunday morning
All the dealers were there with their lot.
Me and my roomie were interested in old Zens.Found a MPFI model. As the SE about the specs and mileage.
We inadvertantly compared it to the Santro.

SE : "Saar, this has a 12 bit ECU and Santro has a 8 bit".
Us : "So??"
SE : "Saar, this car has 4 bits more!!"

My roomie is a Manager in Bosch and I have been a car lover by birth.We put on a poker face, came out of the venue,lit up a deathstick and rolled with laughter! Now what can we possibly do with those extra 4 bits!!


Now coming back to the heated topic of domain knowledge..
In Bosch, if you are in the ECU division, the caliberations are based on Torque & Bhp curves.However,along with the design documents(which few read and very few understand) there are also indicated values that should be obtained and changes to be made(in bits n bytes). Hence, a totally disinterested Bangalore techie with money& etc & etc on his mind would never be able to tell zilch about torque eventhough he would definitely remember when he's next scheduled for Stutgart.
I too would not take such a person into my team.

[EssYouWe]

He would be programming i/o streams on the port addresses for the purpose.

And as you know a good programmer always comments liberally.