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Old 2nd August 2005, 12:15   #1
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Exclamation Car manufacturers help flooded owners?

Saw a ticker tape insert on NDTV telling us that GM have offered 25% off spares and 50% off labour charges for cars flooded out by the rains. Tata Motors have also offered spares at cost (no profit basis).

Can some of you in Mumbai list out the offers from other manufacturers too, so that it becomes a sort of reference for those in need?
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Old 2nd August 2005, 15:06   #2
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That's good news. Hope other manufacturers follow GM & TATA on this.

Also they could tie up with few towing companies and tow all the affected cars on the receipt of call from the owner at free of cost. This would be helpful as the affected one's cannot run pillar to post to find this busy towing vehicles.
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Old 2nd August 2005, 19:11   #3
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Default Ford

Saw an Ad from Ford today. They are offering free checkup and 20% discount on spares.
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Old 3rd August 2005, 09:13   #4
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Default Motown Goes Into Overdrive!

Once again, Hyundai seem to have take the first step, forcing other manufacturers to follow suit:


Kind courtesy The Economic Times
http://economictimes.indiatimes.com/...ow/1188139.cms


Motown goes into overdrive to help flood-hit car owners
BHANU PANDE AND KRISHNA KANT

TIMES NEWS NETWORK[ TUESDAY, AUGUST 02, 2005 01:08:34 AM]
NEW DELHI: Motown is going all out to lend a helping hand to Mumbai’s car owners, many of who bore the brunt of last week’s floods. Most car-makers have diverted regular service resources in the city towards rain-hit cars, and are giving top priority to helping owners. Regular service seekers are being asked to be compassionate and take a back seat for the moment. Most have set up toll-free helplines to take calls from beleaguered customers, apart from pressing their mobile service vans into 24x7 mode.

Hyundai was the first to go off-the-mark, offering a 50% discount on the MRP of all spare parts and labour charges on affected Hyundai vehicles. “We are extending a helping hand in our own small way in this hour of crisis, we hope these measures will provide some succour to our customers who have been through quite an ordeal in the past week,” said BVR Subbu, president, Hyundai Motors India.

GM India followed suit, announcing a 25% discount on spare parts and a 50% discount on labour charges for vehicle repairs. Fiat has set up special communication centres for its customers and dealers to avail of spare parts and cars. Starting today, the company is restoring the shipment of spare parts and cleaning up the backlog of past requests. There seems to a kind of peer pressure at work now, as most companies try to score brownie points by demonstrating their concern.


Interestingly, when ET contacted them, a few wanted to know what their rivals were doing. Maruti and Toyota are working on their own schemes. “While the intentions may be good, with all the national focus on Mumbai floods, this is a good opportunity for companies to build their brands with a simple gesture of social responsibility,” said the head of a brand & image management consultancy.

Hyundai is also offering free anti-rust treatment, shampoo and dry cleaning of the interiors of flood-affected Hyundai cars. The floor carpeting soiled by muddy waters would also be replaced without any charges. The company has tied up with 12 towing services in Mumbai to speed up the moving of damaged vehicles to workshops and service centres. Hyundai’s Emergency Road Service vehicles are moving around the city to pick up stranded cars. A few auto companies have instructed dealers to help customers in claiming and expediting insurance for repair work. “Our customers can bring their vehicles to any of our four dealerships in Mumbai and Thane for repair,” informed a GM India official.

Last edited by Steeroid : 3rd August 2005 at 09:15.
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Old 3rd August 2005, 10:00   #5
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Kudo's to Hyundai for taking the lead! Sad to see Maruti not announcing anything yet.
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Old 3rd August 2005, 10:42   #6
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Quote:
Originally Posted by Steeroid
Once again, Hyundai seem to have take the first step, forcing other manufacturers to follow suit:
no it was HM Mitsubishi who gave their add in times first,i had seen it last thursday.they did not offer any discounts but assured that people could contact their engineers for proper advice and repair.
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Old 3rd August 2005, 13:12   #7
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Fantastic Hyundai! Today in the papers, they've also said Free carpets, vaccuming, shampooing of the car.
On the other hand Honda hasn't announced anything yet at all...really sad especiallly when every other manufacturer is helping in some way or the other.
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Old 3rd August 2005, 13:41   #8
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Default Nope its FIAT

Quote:
Originally Posted by merve_extreme
no it was HM Mitsubishi who gave their add in times first,i had seen it last thursday.they did not offer any discounts but assured that people could contact their engineers for proper advice and repair.

I have seen FIAT helpline numbers as a ticker in headlines today TV channel even before HYUNDAI & HM. I was surprised..to see that

Last edited by hasopi : 3rd August 2005 at 13:42. Reason: info
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Old 4th August 2005, 10:20   #9
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http://www.business-standard.com/com...&autono=196342

While local manufacturers like Maruti, Mahindra & Mahindra, Tata Motors and Fiat have been proactive in serving their customers, owners of luxury cars like Mercedes Benz, BMW and Skoda would take a month for getting replacement of spare parts as most of them would have to be imported from Germany, said a BMW dealer
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Old 4th August 2005, 11:49   #10
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Quote:
Originally Posted by hasopi
I have seen FIAT helpline numbers as a ticker in headlines today TV channel even before HYUNDAI & HM. I was surprised..to see that
We had no power so the TV was dead.
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Old 17th August 2005, 13:16   #11
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Default Letter from FIAT MD..on FIAT's response to its Mumbai Customers

from Paliousersindia yahoo group..it has spares & labour charges also..





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Old 19th August 2005, 16:35   #12
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Quote:
Originally Posted by RJK
Fantastic Hyundai! Today in the papers, they've also said Free carpets, vaccuming, shampooing of the car.
On the other hand Honda hasn't announced anything yet at all...really sad especiallly when every other manufacturer is helping in some way or the other.

Since all car dealers are 'flooded' with cars that were under water...i wonder if they would have the time or inclination to offer 'free services' like cleaning etc at such a time ! I think they are barely managing to start repairing the badly damaged cars...
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Old 31st August 2017, 18:09   #13
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Default Re: Car manufacturers help flooded owners?

The Mercedes-Benz cars affected in the Mumbai floods are getting a variety of after sales assistance by the company, to be handled by a cross functional task force. The task force is looking at both short term and long term solutions. As the police had suggested owners to leave their cars if the water levels are above the bonnet, towing charges are also being waived and also a discount on spare parts is being given.
That is a commendable measure taken by the OEM, but shouldn't similar steps be taken by other mass manufacturers like TATA and Maruti? Mercedez makes up a fraction of the car population even in Mumbai.
The news link -
http://auto.economictimes.indiatimes...loods/60309094
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Old 31st August 2017, 19:28   #14
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Default Re: Car manufacturers help flooded owners?

I have received a text from Nexa informing of things I should avoid during the downpour and the text mentions the number of technicians in Nexa whom I can get in touch with during any emergency or car issues. No information on any type of discount or check up
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