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Old 15th April 2010, 20:41   #16
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Is this the fastest replacement ever?

Congratulations!
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Old 15th April 2010, 21:05   #17
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Welcome aboard Tbhp and congrats on your new ride mate!
You are lucky to have gotten the discount plus new car with colour of your choice.. Im pretty surprised that you got a replacement in such a short spam of time.
I have just one question. Did the car have a permanent or temp registration? If it was temp, i think you should approach ford with the details and ask tem to make sure the vehicle isnt sold to an unsuspecting buyer. It probably wont make a difference to them but then you would have the satisfation of doing your part in trying to make sure noone one else ends up with a lemon..
Parking the captiva across the gate was a smart move! You instilled fear in those guys by doing so!

Cheers!
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Old 15th April 2010, 21:42   #18
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I just cant believe this happened. Do post some good pics of your car
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Old 15th April 2010, 21:44   #19
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Quote:
Originally Posted by sdp1975 View Post
It appears that only the temp registration was done, and not the permanent registration ?
+1. I too think this is why the replacement was done swiftly without any hassles.
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Old 15th April 2010, 21:49   #20
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Quote:
Originally Posted by Mission_Safari View Post
+1. I too think this is why the replacement was done swiftly without any hassles.
Possibly, but how many dealers/manufacturers would do even that in India ? Many would simply pass on the defective vehicle.

Gill, do drop in a word of appreciation at the India Ford MD corner, write2md@ford.com.
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Old 15th April 2010, 21:59   #21
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Quote:
Originally Posted by sdp1975 View Post
Possibly, but how many dealers/manufacturers would do even that in India ? Many would simply pass on the defective vehicle.
I don't think they had a choice with the vehicle dying down after start and no clue on the problem. But you are right, ford took extreme care in handling this issue and safe guarding their brand image.
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Old 15th April 2010, 22:39   #22
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Great and sweet movement by ford.. keep it up..
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Old 15th April 2010, 23:55   #23
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Ford Endeavour had been rated as best in the JD Power survey in its category and now I know how serious are they about retaining the image. Its a great news.
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Old 16th April 2010, 00:03   #24
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You got what you wanted. Did you also got the insurgence offer ? Ford is really trying hard for their image. Good.
Congrat !!! Happy Driving
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Old 16th April 2010, 00:08   #25
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Congrats! Such great news about prompt replacement is very very rare in the Indian automobile scene. You got a great deal (which was meant to be for a 2009 old stock) + a 2010 car. Best of luck offroading with your Endy
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Old 16th April 2010, 08:56   #26
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Thanks again everybody
Now for a few answers:-
The Faulty Endy had a Temp Registration which was transfered to my new white vehicle(The same number)
The insurance cover note was also rectified and the chassis and engine number changed with the new vehicle.
Even after a month the silver endy could not be repaired and was made a display vehicle, parked inside the showroom,
When i went in for the first service of my vehicle, the service adviser told me that ford is sending a brand new engine for the silver endy and that would be changed and only then would the vehicle be sold.
The guy who performed PDI on the silver vehicle before delivering it to me told that the vehicle was performing OK before it was delivered to me, the problem the diagnosed was with the injectors, they died down after reaching a certain temoerature
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Old 16th April 2010, 09:02   #27
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Thanks Prateekm
Offroading you bet, changed the stock tyres to bridgestone dulers 275/60 r 16, they look butch and make for better offroading too :-)
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Old 16th April 2010, 10:16   #28
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Glad to hear there are not many followers for Skoda in the Indian market.

Enjoy your vehicle. It is criminal to not post pictures now .
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Old 16th April 2010, 10:17   #29
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This is too good to be true. Frankly, I didn't believe this when I was reading this for the 1st time. I though you are someone who is Ford's payroll. If they (ford) keep their image like this, I am sure they are going to rule the market pretty soon.
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Old 16th April 2010, 10:42   #30
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Congrats on the White Endeavour.

Destiny was that you had to get the white one, albeit at a days cost and few skips of your heart beat. At the end All is Well.

Do post some pictures.
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