Protest against TATA MOTORS - Page 16 - Team-BHP

varunroy · 22nd April 2006, 11:12

Quote:

Originally Posted by prkothan

Hi Varun,

A similar case was filed and won by Dr Sunil Pullackaran for his defective TATA Indica (an active member in PalioUserGroup). He is also member of TBHP. You can get help from him. All the best Varun. Hope you'll win the case.

I remember reading a letter written by Dr. Sunil Pullackaran about his case in this forum. I am unable to access that letter now. I am also unable to find his name in the member list. If any on this Forum knows about his whereabouts they can PM me.

I knew that he was fight a similar battle against the Tatas, but have no knowledge obout its outcome. I am happy to note that he has won that case. Wish I could speak to him.

So long....

kb100 · 23rd April 2006, 13:25

http://www.team-bhp.com/forum/member...llockaran.html

There Varun!.... He is very much around!!... Give him a shout...

soccer · 23rd April 2006, 23:06

Quote:

Originally Posted by kb100

http://www.team-bhp.com/forum/member...llockaran.html

There Varun!.... He is very much around!!... Give him a shout...

All our good wishes are with you Varun, Its so nice to see the team-bhp family helping each other. God bless team-bhp and all its members.

Wishing you all the best for the 25th. No matter how long it takes, don't get disheartened & give up your fight against the wrong doer. One thing you can be sure of, is that TRUTH shall prevail.

Satyameva Jayate.

God bless.

Dud_Dodo · 24th April 2006, 05:19

I was planning to buy a Tata Indigo/Indigo Marina...

Anybody know how much the Diesel Petra or Fiat Adventure costs?? No Tata for me anymore.

tsk1979 · 24th April 2006, 09:16

Adventure is also marketed by Tata's now. So its between the devil and the deep sea

Dud_Dodo · 24th April 2006, 09:32

Agreed that the Palio/Adventure is also marketed by Tata's now, but 'm sure the Adventure (or any Fiat for that matter) won't be as bad as the Tata in Quality.

I'm sure it'll be much more refined & won't have problems like this.

BTW Varun.. All The Best For Tomorrow.

tsk1979 · 24th April 2006, 09:34

Fiat users have had more *** problems than the Tata guys. One bad service and your reliability goes out of the window

soccer · 24th April 2006, 09:48

Quote:

Originally Posted by tsk1979

Fiat users have had more *** problems than the Tata guys. One bad service and your reliability goes out of the window

Fiats are now being serviced by Tatas. I understand that at the moment a Dealer like Manipal Motors, Bangalore ( Awarded Best Managed Workshop of Tatas ) has 4 bays allotted to Fiat. How can you expect someone to take care of another man's house when his own home is in total disarray.

God bless.

Dchak · 25th April 2006, 11:41

Quote:

Originally Posted by varunroy

I remember reading a letter written by Dr. Sunil Pullackaran about his case in this forum. I am unable to access that letter now. I am also unable to find his name in the member list. If any on this Forum knows about his whereabouts they can PM me.

I also could not find any details about his case in this forum. However, a very detailed message posted by him was found in Rediff message board.

http://mboard.rediff.com/board/board...31dalal&page=2

It will be nice if someone can post the outcome of his case.

varunroy · 27th April 2006, 10:56

Quote:

Originally Posted by Dchak

It will be nice if someone can post the outcome of his case.

I had a long conversation with Dr. Pullockaran. His case is now in The State Forum. The outcome at the District Forum was in his favour, where Tatas were ordered to replace the defective engine. I understand that they backed out in doing so and have appealed at the higher Forum. The poor man has gone through hell all these days and I hope it all ends well for him.

So long....

varunroy · 27th April 2006, 14:30

A Big Thank You to the Team-BHP family.

The oral arguments which were held on 25th, spilled on to the 26th. Apart from arguing orally, we had also submitted our written arguments on 25th. The Ops lawyer responded once again orally to our written arguments on 26th and claimed :

# That the number of visits to the workshop were untrue.

# That the job-cards were not signed by me.
# That I had repeatedly complained about the same problems just to create a records.
# That I had deliberately and wilfully tarnished the image of Tatas. He claimed that I had harassed their dealer with my earlier car, whose roofing they had replaced because of my insistence.
# That I had parked my vehicle at the Vaahan Yatra Exhibition with derogatory and defamatory statements against the dealer and Tata Motors. He claimed that I had displayed a poster, warning people not to buy any Tata car. That I had tarnished the image of Tata Motors in the presence of the entire International Community that had participated in the exhibition. That, the Police had to intervene and warn us against such acts.
# That they do not deny any repairs that were carried out and are willing even today to set right all the problems.
# That the Hon’ble Forum was not technically qualified to establish the defects of the car, and that a Commission should be set up to establish the same.
# I was a technical minded person, capable of creating and manipulating records to suit my cause.

The Hon’ble Judge then asked me what I felt about this Technical Commission being set up. He also asked me if I wanted to respond to the OPs arguments if I had not already stated those points in my written arguments. I was waiting for this opportunity and I told the Hon’ble Judge that :

# A Technical Commission would not be needed in the presence of sufficient documentary evidence, and further, that the Opposite Parties ( OP ) are only doing this to delay the matter further. I also expressed my total confidence in the Hon’ble Forum and its Members in their competence to decide my case on the basis of facts submitted to them.
# My acknowledged complaint letters and job-cards wherever made, were proof enough for my visits to workshop.
# Since the same problems arose repeatedly at short intervals I had reported them immediately as and when they were noticed by me. That all my complaints were given in writing as this was specifically mention in the Owner’s Manual (OP) ( Photocopy submitted) hence the OPs cannot accuse me of creating records
# Original job-cards that were submitted by me were my copies, where, my signatures were not required. It was the duty of the Ops to submit their copies of job-cards where I had signed. It was proved that the Ops had not submitted any docs of their own and were relying only on copies submitted by us. I told the Hon’ble Judge that in their affidavits they have denied the replacements and repairs, but accepted it now after perusal of our docs. This was emphatically stated by me that the Ops did not maintain a clear record of my case.
# I accepted that my earlier car’s roofing was repaired by the Ops other dealer as they had themselves damaged it while servicing my car and that they were not doing me a favour by replacing it, and they were doing only what was undone by them. The Ops have been careless, negligent and ‘we don’t care attitude’ in handling my vehicle and I shall not tolerate anyone damaging my car.
# The vehicle was parked at the general public Parking Area of the Vaahan Yatra Exhibition where my family and I had gone as visitors. That I had not displayed any offending, derogatory or defamatory remarks on the Car. That I had displayed only the bare facts of my experience with the car. That I had not displayed any information against Tata Motors or their dealers. Photographs submitted, would be give ample proof of my claim. That, the OP is only trying to mislead and divert the attention of this Forum as this incident is not relevant to my case against them. That, this was done only because the Ops had not responded to any of my letters written to them. That, it was me and not them, who had filed a Police Complaint, against the representatives of the dealers. The copy of the police complaint was also submitted.
# That, after having a complete (and probably shocking) perusal of our documents by the Ops, they have not only accepted but are willing to repair the car even today. I reminded the Hon’ble Judge that 20 months is a sufficient period of time for them to have set right my car. Innumerable visits and opportunities were given to them; instead of replacing my car they even refused to acknowledge the defects; and on the contrary accused me of wrong-doing. I also stated that I had paid a huge amount to purchase this new car and not for a repaired and refitted one. I also reminded him that I could have saved a lot of money by buying a used car and have these repairs done on that. Further, even when we were agreeable to give the car for repairs after the Vaahan yatra episode, the Ops had refused to give us written assurances that these problems would not recur again and that they were elusive and vague in their answers. I also stated that they went back on their promises made at the meeting. They even refused to put their assurances on paper. That, I have no confidence left in them and do not wish to be associated with them in future.
# That, it was only because of my technical and determined mind that the Ops could not hoodwink me and could be brought to this Forum. That the Ops have tested my patience and were only hoping that I would give up this battle as many others would have, and cursed their fate. I emphatically told him ( almost in tears ) that I am very passionate about my car and I love it as much as my family. That, I pat and kiss my car after a long journey for keeping us safe. When my car takes care of my family and me, isn’t it my duty to take care of it ?

The Hon’ble Judge assured me that each and every document would be scrutanized carefully. He asked me once again, giving me a choice to set up a Commission of my choice( that I could choose any person I wish, who would be technically qualified and impartial )to settle the issue. I expressed my total confidence in the competence and ability of the Hon’ble Forum in deciding this case on the basis of evidence submitted. He was only too happy to conclude the case and ORDERS are set for 5.05.06. ( not too sure of this date, as I was too emotionally charged to absorb the date ). I shall go to the court again and ascertain the date.

I have done my best and whatever be the outcome of this case, my family and I have thoroughly enjoyed this experience of our battle against Tatas. I was also happy in sharing my experience with you all. I express my deepest appreciation to all the members of team-bhp and specially to those who have actively participated in this thread. Thank you V1p3r and GTO for the “beginning” and to others who have supported me and encouraged me in taking this case to its logical end.

So long….
[/SIZE]

iraghava · 27th April 2006, 14:49

I applaud your efforts Varun and am firmly of the opinion that you needed to be lauded for your efforts in taking TATA's to the court for misdoings on their part.

Good work and Good Luck with the judgement!!

I am sure the verdict would be in your favour.

lsjey · 27th April 2006, 14:57

Hi varun,

It is said that out of all the dis-satisfied customers only 10% complain. I think that only 0.5% go to the extent of suing.

This kind of describes the quality of the tata product. However ,by sharing your experiences you've done a great service to all who are reading this thread. There is a lot of learnings for all here. Even, if you are right it takes a lot of effort, courage and gumption to get justice.

My best wishes are there with you.

Regards,

lsjey

ghostrider4385 · 27th April 2006, 15:08

Yaay! Finally I will get to open the champagne bottle! On the 5th, bring out the flutes boys!
Varun, you deserve to win this case, for all you've been through, and your perseverance and ditermination to fight it out till the end! All the best!

Godspeed.

Alok.

porsche_fan · 27th April 2006, 15:14

there've been two landmark judgements in two days against customer harrassment (IA to refund pass. for delayed flight) and poor product quality (PEPSI-for the foriegn object found in a bottle)...that should be quite encouraging for you...best of luck for the fifth!

23rd April 2006, 13:25	#227 (permalink)
kb100 Senior - BHPian Join Date: Feb 2006 Location: Bangy Boy! Posts: 1,542	http://www.team-bhp.com/forum/member...llockaran.html There Varun!.... He is very much around!!... Give him a shout... __________________ *A closed mouth gathers no Feet.*

24th April 2006, 09:16	#230 (permalink)
tsk1979 Team-BHP Support Join Date: Feb 2005 Location: New Delhi Posts: 11,273 View My Garage	Adventure is also marketed by Tata's now. So its between the devil and the deep sea __________________ Reclaimed, wrung dry and recycled....!

24th April 2006, 09:34	#232 (permalink)
tsk1979 Team-BHP Support Join Date: Feb 2005 Location: New Delhi Posts: 11,273 View My Garage	Fiat users have had more *** problems than the Tata guys. One bad service and your reliability goes out of the window __________________ Reclaimed, wrung dry and recycled....!

27th April 2006, 14:30	#236 (permalink)
varunroy BHPian Join Date: Oct 2005 Location: Bangalore Posts: 350	I big hug and a bigger Thank you. A Big Thank You to the Team-BHP family. The oral arguments which were held on 25th, spilled on to the 26th. Apart from arguing orally, we had also submitted our written arguments on 25th. The Ops lawyer responded once again orally to our written arguments on 26th and claimed : # That the number of visits to the workshop were untrue. # That the job-cards were not signed by me. # That I had repeatedly complained about the same problems just to create a records. # That I had deliberately and wilfully tarnished the image of Tatas. He claimed that I had harassed their dealer with my earlier car, whose roofing they had replaced because of my insistence. # That I had parked my vehicle at the Vaahan Yatra Exhibition with derogatory and defamatory statements against the dealer and Tata Motors. He claimed that I had displayed a poster, warning people not to buy any Tata car. That I had tarnished the image of Tata Motors in the presence of the entire International Community that had participated in the exhibition. That, the Police had to intervene and warn us against such acts. # That they do not deny any repairs that were carried out and are willing even today to set right all the problems. # That the Hon’ble Forum was not technically qualified to establish the defects of the car, and that a Commission should be set up to establish the same. # I was a technical minded person, capable of creating and manipulating records to suit my cause. The Hon’ble Judge then asked me what I felt about this Technical Commission being set up. He also asked me if I wanted to respond to the OPs arguments if I had not already stated those points in my written arguments. I was waiting for this opportunity and I told the Hon’ble Judge that : # A Technical Commission would not be needed in the presence of sufficient documentary evidence, and further, that the Opposite Parties ( OP ) are only doing this to delay the matter further. I also expressed my total confidence in the Hon’ble Forum and its Members in their competence to decide my case on the basis of facts submitted to them. # My acknowledged complaint letters and job-cards wherever made, were proof enough for my visits to workshop. # Since the same problems arose repeatedly at short intervals I had reported them immediately as and when they were noticed by me. That all my complaints were given in writing as this was specifically mention in the Owner’s Manual (OP) ( Photocopy submitted) hence the OPs cannot accuse me of creating records # Original job-cards that were submitted by me were my copies, where, my signatures were not required. It was the duty of the Ops to submit their copies of job-cards where I had signed. It was proved that the Ops had not submitted any docs of their own and were relying only on copies submitted by us. I told the Hon’ble Judge that in their affidavits they have denied the replacements and repairs, but accepted it now after perusal of our docs. This was emphatically stated by me that the Ops did not maintain a clear record of my case. # I accepted that my earlier car’s roofing was repaired by the Ops other dealer as they had themselves damaged it while servicing my car and that they were not doing me a favour by replacing it, and they were doing only what was undone by them. The Ops have been careless, negligent and ‘we don’t care attitude’ in handling my vehicle and I shall not tolerate anyone damaging my car. # The vehicle was parked at the general public Parking Area of the Vaahan Yatra Exhibition where my family and I had gone as visitors. That I had not displayed any offending, derogatory or defamatory remarks on the Car. That I had displayed only the bare facts of my experience with the car. That I had not displayed any information against Tata Motors or their dealers. Photographs submitted, would be give ample proof of my claim. That, the OP is only trying to mislead and divert the attention of this Forum as this incident is not relevant to my case against them. That, this was done only because the Ops had not responded to any of my letters written to them. That, it was me and not them, who had filed a Police Complaint, against the representatives of the dealers. The copy of the police complaint was also submitted. # That, after having a complete (and probably shocking) perusal of our documents by the Ops, they have not only accepted but are willing to repair the car even today. I reminded the Hon’ble Judge that 20 months is a sufficient period of time for them to have set right my car. Innumerable visits and opportunities were given to them; instead of replacing my car they even refused to acknowledge the defects; and on the contrary accused me of wrong-doing. I also stated that I had paid a huge amount to purchase this new car and not for a repaired and refitted one. I also reminded him that I could have saved a lot of money by buying a used car and have these repairs done on that. Further, even when we were agreeable to give the car for repairs after the Vaahan yatra episode, the Ops had refused to give us written assurances that these problems would not recur again and that they were elusive and vague in their answers. I also stated that they went back on their promises made at the meeting. They even refused to put their assurances on paper. That, I have no confidence left in them and do not wish to be associated with them in future. # That, it was only because of my technical and determined mind that the Ops could not hoodwink me and could be brought to this Forum. That the Ops have tested my patience and were only hoping that I would give up this battle as many others would have, and cursed their fate. I emphatically told him ( almost in tears ) that I am very passionate about my car and I love it as much as my family. That, I pat and kiss my car after a long journey for keeping us safe. When my car takes care of my family and me, isn’t it my duty to take care of it ? The Hon’ble Judge assured me that each and every document would be scrutanized carefully. He asked me once again, giving me a choice to set up a Commission of my choice( that I could choose any person I wish, who would be technically qualified and impartial )to settle the issue. I expressed my total confidence in the competence and ability of the Hon’ble Forum in deciding this case on the basis of evidence submitted. He was only too happy to conclude the case and ORDERS are set for 5.05.06. ( not too sure of this date, as I was too emotionally charged to absorb the date ). I shall go to the court again and ascertain the date. I have done my best and whatever be the outcome of this case, my family and I have thoroughly enjoyed this experience of our battle against Tatas. I was also happy in sharing my experience with you all. I express my deepest appreciation to all the members of team-bhp and specially to those who have actively participated in this thread. Thank you V1p3r and GTO for the “beginning” and to others who have supported me and encouraged me in taking this case to its logical end. So long…. [/SIZE] Last edited by varunroy : 27th April 2006 at 14:31.

27th April 2006, 14:49	#237 (permalink)
iraghava Distinguished - BHPian Join Date: Oct 2005 Location: Bhaiyyaland Posts: 7,693 View My Garage	I applaud your efforts Varun and am firmly of the opinion that you needed to be lauded for your efforts in taking TATA's to the court for misdoings on their part. Good work and Good Luck with the judgement!! I am sure the verdict would be in your favour. __________________ Reminds me of my safari in Africa.Somebody forgot the corkscrew and for several days we had to live on nothing but food and water.

24th April 2006, 05:19	#229 (permalink)
Dud_Dodo BHPian Join Date: Oct 2004 Location: Malaysia Posts: 101	I was planning to buy a Tata Indigo/Indigo Marina... Anybody know how much the Diesel Petra or Fiat Adventure costs?? No Tata for me anymore.

24th April 2006, 09:32	#231 (permalink)
Dud_Dodo BHPian Join Date: Oct 2004 Location: Malaysia Posts: 101	Agreed that the Palio/Adventure is also marketed by Tata's now, but 'm sure the Adventure (or any Fiat for that matter) won't be as bad as the Tata in Quality. I'm sure it'll be much more refined & won't have problems like this. BTW Varun.. All The Best For Tomorrow.

27th April 2006, 14:57	#238 (permalink)
lsjey BHPian Join Date: Mar 2006 Location: Chennai Posts: 74	Best of luck Varun Hi varun, It is said that out of all the dis-satisfied customers only 10% complain. I think that only 0.5% go to the extent of suing. This kind of describes the quality of the tata product. However ,by sharing your experiences you've done a great service to all who are reading this thread. There is a lot of learnings for all here. Even, if you are right it takes a lot of effort, courage and gumption to get justice. My best wishes are there with you. Regards, lsjey

27th April 2006, 15:08	#239 (permalink)
ghostrider4385 BHPian Join Date: Dec 2005 Location: Hyderabad Posts: 356	Yaay! Finally I will get to open the champagne bottle! On the 5th, bring out the flutes boys! Varun, you deserve to win this case, for all you've been through, and your perseverance and ditermination to fight it out till the end! All the best! Godspeed. Alok. __________________ *Ancient Chaineese Saying: Yooo keeso mai arseo!* Last edited by ghostrider4385 : 27th April 2006 at 15:09.

27th April 2006, 15:14	#240 (permalink)
porsche_fan BHPian Join Date: Mar 2005 Location: Epinal,France Posts: 77	there've been two landmark judgements in two days against customer harrassment (IA to refund pass. for delayed flight) and poor product quality (PEPSI-for the foriegn object found in a bottle)...that should be quite encouraging for you...best of luck for the fifth! __________________ '78 911 Turbo(930) 3.3L, 300BHP,4 Gears and a whole lotta sideways fun!

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