Protest against TATA MOTORS

[lamborghini]

Dude,
i have to hand it to you.
The wait is killing me out here and it isn't even my car.
You got nerves.
And best of luck.
Mods - can you please edit post no. 284 as it is difficult to read.
Thanks

[varunroy]

Thank you Mods for doing a tough (editing) job. I don't know how lamborghini managed to read it. It was like a jigsaw puzzle but at the end it was Job done well.

So long....

[Max]

Originally Posted by varunroy

[I was deeply impressed with your honest interview with Christabelle Noronha[i]posted[i]on your web site. You have mentioned
[i]"You cannot afford to have a customer say, 'I made a mistake. I’ll never buy another product from this company.' You cannot even afford to have him say he is merely happy with your product. It needs to go further than that. He has to say, 'The next product I buy will be a Tata product.'"
.

Looks like Christabelle Noronha works for TATA Media department. Hehe, TATA employee interviewing TATA CEO

Here is the link which says Christabelle Noronha works for TATA Media department
http://www.asiamedia.ucla.edu/tsunam...ater/india.asp

Tata Group, Tata Relief Committee
The Tata Group's huge presence in South India has also made it a key player in relief efforts. Christabelle Noronha works in Tata's media department and can be reached via media (at) tata.com.

I am emailing Christabelle Noronha at media@tata.com and letting her know about bad publicity they are getting here.

Let freedom prevail.
_Max_

[Max]

I have emailed Christabelle Noronha to bring this thread in her attention.

From: "cphosting.com management" <management at the rate cphosting.com>
To: <media at the rate tata.com>
Subject: Kind attention Christabelle Noronha
Date: 21 May 2006 12:55

Dear Christabelle Noronha,

I came to know about you at this link where you have interviewed Mr.Simone
TATA discussing about future of TATA Motors.

http://www.tata.com/0_media/features...mone_trent.htm

I want to bring into your attention about ill treatment and bad service
given by TATA Motors and their dealer network to its customer.

I will appreciate if you take out some of your valuable time and go through
this thread team-bhp.com (about 6000 active member) where it describe about
bad treatment given by TATA Motors and their dealer networks to one of our
fellow internet member Mr. Varun Roy.

http://www.team-bhp.com/forum/indian...motors-20.html (Protest against TATA MOTORS)

I personally written to Mr. Ratan Tata and about 13 executives at tata
motors asking them about explanation for following incidence but none care
to reply. Well, Mr. Varun Roy has nothing to do with me but I am SHOCKED
after knowing treatment, threatening and legal processing TATA Motors
customer is went through and I personally have dropped decision to buy Tata
Motors Vehicle. I know tata motors is big company and it won't effect you
guys if you lose 6000 customers but still I personally believe that you tata
motors should replace Mr. Roys vehicle and settle this matter to retain its
dignity.

Thank you for taking out your valuable time for reading my email.

Sincerely,
Mahinder Dangwani.
Ceo / Founder - cphosting.com.

[varunroy]

Max,

You have used your spade well and boy are ou good at diging.

Keep it up Max.

So long....

[speedofreak]

hi varun,i have gone through all the pages of this thread ,and needless to say this behaviour of tatas& co is utter nonsense and speaks volumes about the apathy the dealer and co. have shown.

as for my bit ,
My uncle in bangalore is transport head(all-india) for a cold store chain, Snowman which is a mistibushi undertaking and they are one of the big customers of tata's(he has personally dined with mr ratan tata) ,let me just forward this thread to him,iam sure he can make some pants wet there .......best of luck for u

[varunroy]

Appreciate your involvement & thanks for the good wishes.

Actually, It would be great victory for Team-bhp rather than ours. We are blessed to have the support of all its members who have gone out of their way and done whatever was possible in ensuring that we get justice.

So long....

[varunroy]

These are the list of parts that have been changed under warranty.

Name of the Spare Parts Date of Replacement Amount in Rs.

1. Driver Power Window Switch. 23.09.2004 1,150
2. Clutch Master Cylinder Assembly. 23.09.04 1,000
3. By - pass Rubber Hose. 23.09.04 200
4. Front RH Seat Belt Assembly. 09.10.04 1,800
5. Front LH Seat Belt Assembly. 09.10.04 1,800
6. Front RH Corner AC Grille Duct. 09.10.04 232
7. Power Steering Oil Sump “O” Ring. 20.11.04 120
8. Rear Brake Liners LH and RH. 20.11.04 310
9. Front RH Seat Belt Assembly. 20.11.04 1,800
10. Front LH Seat Belt Assembly. 20.11.04 1,800
11. Front Centre AC Grille Duct 09.10.04 232
12. Front Centre AC Grille Duct. 20.11.04 232
13. Front Power Window Switch. 20.11.04 1,150
14. Steering Column Assy. 20.11.05 3,250
15. Clutch Plate. 06.01.2005 1,523
16. Clutch Pressure Plate. 06.01.05 1,224
17 Front Bumper Assy. 06.01.05 3,00
18. Gear Box Oil. 23.02.05 160
19. Alternator Hose 23.02.05 200
20. FICD Vacuum Tubes. 23.02.05 120
21. Steering Column Assembly. 23.02.05 3,250
22. Rear RH Leaf Spring Cluster. 23.02.05 2,250
23. Rear LH Leaf Spring Cluster. . 23.02.05 2,250
24. Front RH Coil Spring. 23.02.05 800
25. Clutch Master Cylinder assy. 11.03.05 1,150
26. Clutch Slave Cylinder assy. 11.03.05 650
27. Front LH Lumbar Seats. 16.03.05 8,300
28. Front RH Lumbar Seats. 16.03.05 8,300
29. Front LH Seat Belt Assy. 26.05.05 1,800
30. Front RH Seat Belt Assy. 26.05.05 1,800
31. Front RH Lumbar Support Seat Assy. 26.05.05 8,300
32. Front LH Lumbar support Seat Assy. 26.05.05 8,300
34. Clutch Releaser Bearing. 26.05.05 850
35. Clutch Sleeve. 26.05.05 580
36. Front LH Coil Spring. 26.05.05 800
37. Front RH Coil Spring. 26.05.05 800
38. Front LH Coil Spring Pads. 26.05.05 75
39. Front RH Coil Spring Pads. 26.05.05 75
40. Head Light Assy. RH. 26.05.05 2,100
41. Head Light Assy. LH. 26.05.05 2,100
42 Power Steering Gear - Box Assy 28.06.05 23,700
43. Front RH Lumbar Support Seat Assy. 29.06.05 8,300
44. Front LH Lumbar support Seat Assy. 29.06.05 8,300
45 Front RH Seat Belt Assy. 29.06.05 1,800
46. Front LH Seat Belt Assy. 29.06.05 1,800
47. Assy. Lid Floor Console 10.08.05 2,500
48. Front LH Lumbar Support Seats. 10.08.05 8,300
49. Front RH Lumbar Support Seats. 10.08.05 8,300
50. Relay Auxillary 12V. 10.08.05300

TOTAL VALUE OF PARTS REPLACED UNDER WARRANTY 1,40,333

[varunroy]

Total Value of Spare-parts Changed under warranty post filing of Consumer Court case
Name of the Spare Parts Date of Replacement Amount in Rs.

51. Front Centre AC Grille Duct. 17.11.05 232
52. Mechanical Jack & Handle 17.11.05 900
53. Assy. Power Window Regulator RH 13.12.05 3,003
54. Assy. Power Window Regulator LH 04.04.06 3,003
55. Assy. Instrument Cluster RPM Meter 04.04.06 3,214
56. Actuator FICD 10.05.06 1,542
57. Roof Lamp Assembly 10.05.06 170
Total 12,064

Spare Parts refused to be replaced under warranty.


Name of the Spare Parts Reason Last date of Replacement

1. Front Lumbar Seats assy. RH Broken 10.08.2005
2. Front Lumbar Seats assy. LH Broken 10.08.2005
3. Rear Parabolic Spring Cluster RH Noisy 23.02.2005
4. Rear Parabolic Spring Cluster LH Noisy 23.02.2005

[varunroy]

Hi Max,

Any news or feedback from Christabelle Noronha ? It appears that she is also following the strong Tata Tradition of not acknowledging receipt of mails not to talk about responding, especially when someone is complaining about their product.

I was hoping that she would respond. more so when she happened to be with the media centre.

So long....

[RedOne]

Originally Posted by varunroy

Replaced
31. Front RH Lumbar Support Seat Assy. 26.05.05 8,300
32. Front LH Lumbar support Seat Assy. 26.05.05 8,300

48. Front LH Lumbar Support Seats. 10.08.05 8,300
49. Front RH Lumbar Support Seats. 10.08.05 8,300

Originally Posted by varunroy

Refused
1. Front Lumbar Seats assy. RH Broken 10.08.2005
2. Front Lumbar Seats assy. LH Broken 10.08.2005

Varun,
I don't understand this. Both seats were replaced (twice) and then refused? Did they break again or is the "seat" and "seat assy" different.

Good luck and hang in there, mate.

Gears,
Red-One.

[Steeroid]

Varun

Whats the scene with the case itself? I thought we had a decision by May 11?

[kb100]

WOW VArun.. reading that list me!!

That is one BADA$$ list for a supposedly new car!!...

Guess its Tata to TATA!

[Jay]

Hey Varun thats a lot of parts that were changed.... They coud have given a new vehicle itself ???

[Steeroid]

Originally Posted by kb100

WOW VArun.. reading that list me!!

That is one BADA$$ list for a supposedly new car!!...

Guess its Tata to TATA!

Which is why I'm surprised the verdict is taking so long. Based on what Varun has told us here, this is an open and shut case where Tata Motors stands no chance whatsoever.

I personally have much better experiences with them, so I am interested in both sides of the story. Unfortunately we wont get to hear that part here or anywhere else other than in court.