Go Back   Team-BHP > BHP India > The Indian Car Scene


Reply
 
Thread Tools Search this Thread
Old 7th July 2006, 22:41   #331
BHPian
 
Join Date: Oct 2005
Location: Bangalore
Posts: 386
Thanked: 9 Times
Default

Quote:
Quote:
Originally Posted by zenx
I don't know about the dealer, but Tata will not probably pay anyone off. Their ageing bureaucracy might try proving an absurd point or two (esp to some departmental satraps internally) and drag on stuff legally, but i know as an org they've spent huge amounts legally fighting a traffic case involving one of their company vehicles, when a small bribe would have gotten it done faster. They've (esp the car divn - the truckies have nailed that ages ago for a very demanding segment) a lot to learn wrt customer service, but they, as a group, are probably examples where ethics are concerned.
You know zenx, I would be very happy if what you say is true. Nobody can vouch for Tatas ethics as much as what i can do. Before this happened to me I was a staunch believer of Tatas ethical being. I only pray that you don't have to go through any sort of experience, where you would be forced to change your opinion. It is a Company with a mask that wants to show the world exactly the opposite of what they are. The motivating factor required to satisfy a customer is totally is non existant. There attitude is like "this is what we have, if you like it you take it else go to hell".

Its an awful feeling when someone whom you idolise so much, lets you down and then goes all the way in accusing you of wrong doing.

My main intent of putting the information on my car was to catch the attention of Mr. Ratan Tata and test his ethical ways. It was not meant to educate people or embarass the dealer or the local Tata Office as I was sure that satisfying a customer is very very low down on their priority list.

So long....
varunroy is offline   Reply With Quote
Old 12th July 2006, 20:52   #332
BHPian
 
Join Date: Oct 2005
Location: Bangalore
Posts: 386
Thanked: 9 Times
Default

Quote:
Quote:
Originally Posted by indica1998
Mr. Roy one question for you..


What will your attitude from now on towards Cars from Tata..??

I know you had been a fan of TATA cars till now.. will the court verdict make any difference in your attitude..??
Hi indica,

Sorry,sorry,sorry for the delayed reaction. You know, Its really a good question and I had to think hard on the issue. Its a fact that I was (not any more) a diehard fan of the Tatas. On many occassions I have picked up nasty arguments to show the achievments of Tatas and to uphold my untold faith in them. But after this episode I am not only sure but convinced that they are abunch of t***s who speak different languages pre and post Sales. I have yet to come across a Single Tata employee, right from their doorman to their RM or even CM, who talks to their (troubled)customers in a tone that is cordial and helpful. They all have their noses up and thier radiant aura has bright air of arrogance.

To me and my family, the TATAS no longer exsists and I am sure I will never ever associate myself with them in the future unless they change there outlook drastically and frankly I can't see this happening as long as Mr. RT holds the reigns. I can say this confidently because I have had similar experience with VSNL, Tata Indicom, Tata AIG and probably many others where I am not aware that it is a Tata company. I second the Expansion of TELCO :- " TELL EVERYBODY LIES AND CARRY ON " as our fellow friend put it on this thread. I think this is an apt definition of the TATAs.

Sorry to keep you waiting for so long.

So long....
varunroy is offline   Reply With Quote
Old 13th July 2006, 22:18   #333
BHPian
 
Join Date: Oct 2005
Location: Bangalore
Posts: 386
Thanked: 9 Times
Default

Hello Everybody,

Need your good wishes for tomorrow's date of the extended hearing of my Court case. Lets hope that it is the last one before the judgement. Thank you once again to one and all for your support.

So long....
varunroy is offline   Reply With Quote
Old 13th July 2006, 22:43   #334
Distinguished - BHPian
 
condor's Avatar
 
Join Date: Jun 2006
Location: Speed-brkr City
Posts: 10,734
Thanked: 4,301 Times
Default

Varun, with you. Wishing you the best.
condor is online now   Reply With Quote
Old 14th July 2006, 11:35   #335
BHPian
 
Join Date: Sep 2005
Location: On The Net
Posts: 302
Thanked: 0 Times
Default

With you Varun.. Wishing you all the best..
pmbabu is offline   Reply With Quote
Old 14th July 2006, 18:04   #336
Newbie
 
Join Date: Apr 2006
Location: Bangalore
Posts: 4
Thanked: 0 Times
Default

All the best Varun. Eagerly waiting for the news...
Dchak is offline   Reply With Quote
Old 14th July 2006, 21:36   #337
Max
BHPian
 
Join Date: Jun 2004
Location: Thane
Posts: 534
Thanked: 85 Times
Default

yeah varun give us good news that you have won
Max is offline   Reply With Quote
Old 14th July 2006, 22:28   #338
BHPian
 
Join Date: Oct 2005
Location: Bangalore
Posts: 386
Thanked: 9 Times
Default The good and the not so good

Quote:
Quote:
Originally Posted by Max
yeah varun give us good news that you have won
The case has been advanced to 11th of August, 2006. But the good news is that the Hon'ble Judge who heard my case is returning back sometime this month and is most likely to pass the verdict, himself. The present judge didn't even bother to ascertain if we could have the Arguments today. He just pronounced the next date. This gives me the impression that he does'nt want to interfere with my case which had almost concluded and thats probably the reason for him to give such a long date.

Just hold on guys.Just a little while longer. The end is going to be worth it. The Chanpagne will have to sit a little longer. In the meanwhile lets all chill ourself for the Toast.

So long....
varunroy is offline   Reply With Quote
Old 18th July 2006, 15:25   #339
BHPian
 
Join Date: Mar 2006
Location: Chennai
Posts: 111
Thanked: 12 Times
Default consumer forums

I've been watching this thread since the time I joined TBHP. It is very frustrating to see that even the consumer forums can cause a lot of heartburn.

Varun, now that you've been through all this, I've a question. Does it always take such a long time for consumer forums to deliver their judgements?

Also on a general basis I've a few questions:

1. Once a person wins a case with the consumer forum, is it possible for the other party to appeal? If so to what levels can this keep carrying on?

2. If one party appeals, then will the sentence of the consumer forum be still intact? for ex: if the consumer court delivers a judgement asking for TATAs to replace the sumo of varun, and Tata's appeal, will the judgement on the replacement be carried out or will it be kept in abeyance?

3. One often keeps hearing that consumer courts are consumer friendly. Is this really true?

Regards,

lsjey
lsjey is offline   Reply With Quote
Old 19th July 2006, 10:42   #340
BHPian
 
Join Date: Jun 2006
Location: Madison, WI
Posts: 75
Thanked: 0 Times
Default

It has only been a couple of months for me in TBHP, and after reading through this thread (sorry, I could not manage it in a single seating), my heart goes out for the Roy family.

I hope the Indian Consumer Forum acts fast enough to end the misery and give them at least some sort of satisfaction with a positive verdict in favor of them for waiting so long.

Best wishes ............
noviceDriver is offline   Reply With Quote
Old 24th July 2006, 20:18   #341
BHPian
 
Join Date: Oct 2005
Location: Bangalore
Posts: 386
Thanked: 9 Times
Default

[quote]
Quote:
Originally Posted by lsjey
I've been watching this thread since the time I joined TBHP. It is very frustrating to see that even the consumer forums can cause a lot of heartburn.

Varun, now that you've been through all this, I've a question. Does it always take such a long time for consumer forums to deliver their judgements?

Also on a general basis I've a few questions:

1. Once a person wins a case with the consumer forum, is it possible for the other party to appeal? If so to what levels can this keep carrying on?
At times, it takes lot longer. I was considering myself lucky because my case was filed on 16th Jan,2006 and the Judgement was to be given on 8th May, 2006. That's less than 5 months & most of my friends were surprised that it went along so fast till ...... the Hon'ble Judge fell sick.

Either parties can appeal in the next higher Consumer Forum. In this case it would be the State Consumer Redressal Forum, which can be termed as the High Court. Subsequently, the appeal could be filed at the National Consumer redressal Forum (Supreme Court). The District Consumer Redressal Forum gives about a months time to either parties to obey or appeal against the order.

Quote:
2. If one party appeals, then will the sentence of the consumer forum be still intact? for ex: if the consumer court delivers a judgement asking for TATAs to replace the sumo of varun, and Tata's appeal, will the judgement on the replacement be carried out or will it be kept in abeyance?
They can appeal only on certain grounds. This could be accepted or rejected by the Higher court. In most TATA cases the aggrieved party does not Honour these ORDERS till it reaches the highest court. In DR. Pullockaran's case, even though the District Forum had ordered the Tatas to replace his Car's Engine they went back on their assurance given to the Judge that they would do so. The poor Doctor has to file an Eviction Petition, in order to force Tatas to obey its ORDERS. The case is dragging at the usual pace.

Quote:
3. One often keeps hearing that consumer courts are consumer friendly. Is this really true?
They are very Consumer friendly, no doubt about it. It all depends on how sure you are and you need to push your lawyers and the Forum. If the opposite lawyer delays the matter you should file an objections against it. This way the whole thing is recorded and it helps when the case reaches the higher courts as the intention of the parties become obvious. Actually , you dont need a lawyer and the whole thing can be done by the Consumer themselves. Even the Forum Fees is a mere 300 bucks + postage charges. I have seen so many cases being settled right there in the Court. I have also seen huge amounts being returned to the complainant. Time is no constraint as I have seen cases of 2000 still pending. Whoever said that the whole thing would be settled in 6 months, is living in a dream world. But one thing is sure, I have really really enjoyed the entire experience. I have given my best shot and the rest is left to DESTINY.

So long....
varunroy is offline   Reply With Quote
Old 25th July 2006, 14:08   #342
BHPian
 
shivasuma's Avatar
 
Join Date: Jul 2006
Location: Bangalore
Posts: 766
Thanked: 271 Times
Default

Hi Varun,
I just went thru the entire posting. I hope you get justice soon. I have one against Metro Ford and looks like I will have to bear with this process for a long time( unless the Honorable Judge in my case jogs and keeps himself fit). Just hang on and I am sure you will win. Good luck.

Suhas
shivasuma is offline   Reply With Quote
Old 25th July 2006, 15:56   #343
BHPian
 
Join Date: Oct 2005
Location: Bangalore
Posts: 386
Thanked: 9 Times
Default

Quote:
Quote:
Originally Posted by shivasuma
Hi Varun,
I just went thru the entire posting. I hope you get justice soon. I have one against Metro Ford and looks like I will have to bear with this process for a long time( unless the Honorable Judge in my case jogs and keeps himself fit). Just hang on and I am sure you will win. Good luck.

Suhas
Thanks shivasuma,

Sadly, I have no other choice but to hang on. I only hope my car hangs on till then .

The rear springs are like rubber bands, Both the front seat are broken at the pivot, The front seat belts do not release at times and if they do they don't retract back. These have been replaced 5 times already. The problem lies at the defective mounting bracket, which is welded to the body shell. The dealer wanted to cut these brackets and reweld them. I told them there's no way I am letting them play with the body shell. The gear shifter knob popped out.

More than me pray for my car and wish it luck

so long....
varunroy is offline   Reply With Quote
Old 1st August 2006, 15:26   #344
BHPian
 
Join Date: Oct 2005
Location: bangalore
Posts: 166
Thanked: 2 Times
Default

Quote:
Quote:
Originally Posted by varunroy
The case has been advanced to 11th of August, 2006. But the good news is that the Hon'ble Judge who heard my case is returning back sometime this month and is most likely to pass the verdict, himself.

I pray that the final verdict is spelt on the 11th. Its gone on too long. Heres wishing you all the best.

god bless.
soccer is offline   Reply With Quote
Old 1st August 2006, 17:30   #345
BHPian
 
Join Date: Mar 2005
Location: Singapore
Posts: 262
Thanked: Once
Default

Varun, you may want to keep this for reference.. Came in a fwd email so no guarantees on authenticity...

[SIZE=2]ARE U BEING HARASSED BY CONSUMER COURTS?
WE ARE GATHERING INFORMATION ON CORRUPT JUDGES, REGISTRARS & CLERKS

We have received many complaints from consumers that they are being harassed in the consumer courts when they go there to submit consumer complaint and attend hearings. They are not being served properly by the clerks, and the judges keep on giving hearing dates without arriving to judgment. These acts are contrary to the purpose of setting up of consumer courts that were basically meant to help the consumers. Please inform us if you have experienced or witnessed harassment or corruption. Inform us the exact time, date, and location of the incident in writing through duly signed letter. Your details will not be disclosed on this website, but you should be ready to co-operate when action against these people is initiated by nabbing them through proper channel.
--------------------------------------------------------------------------------
For further clarifications you may contact:
Sri.ARUN SAXENA
International Consumer Rights Protection Council
B-9/55, Vijay Nagari, P.O. Kasarvadavali,
Thane (West) 400601 Mumbai - India
Telephone: 91(022) 25972605, Cell: 9819598004, E-mail: mail@icrpc.org
E-mail ID: consumerhelp@sify.com, consumerguidance@yahoo.com , icrpc@rediffmail.com, mail@icrpc.org, complaint@icrpc.org
Website: [/SIZE][SIZE=2][COLOR=#0000ff]http://www.icrpc.org[/COLOR][/SIZE][SIZE=2] [/SIZE]
[SIZE=2]
The above mail is circulated by B.M.Santosh (Member, ICRPC, Thane) in the due interest of harassed consumers and the consumer who are about to be harassed in the near future!


B.M.Santosh
(Member, ICRPC, Thane)
#4B, 5th Main, Bank of Baroda Colony, Puttenahally, J.P.Nagar 7th Phase, Bangalore-560078, Karnataka, INDIA
Ph: +91 94489 71881
E-mail ID: bmsantosh@rediffmail.com
[/SIZE]

Last edited by nitinbhag : 1st August 2006 at 17:32.
nitinbhag is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Audi A6 engine problems. EDIT: Court orders Audi to repair the car rowhun Technical Stuff 106 2nd May 2017 17:55
Harley-Davidson owners protest against life-threatening Street 750 brakes himanshugoswami Superbikes & Imports 53 21st March 2017 14:24
School buses on strike in TN: Protest against stricter norms vinair Commercial Vehicles 1 19th November 2012 16:17


All times are GMT +5.5. The time now is 14:05.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks