Go Back   Team-BHP > BHP India > The Indian Car Scene


Reply
 
Thread Tools Search this Thread
Old 21st January 2010, 17:36   #661
Newbie
 
Join Date: Aug 2009
Location: Bangalore
Posts: 11
Thanked: 3 Times
Default

Quote:
Quote:
Originally Posted by varunroy View Post
The warranty card or the terms and conditions of the warranty are specifically mentioned in the owner's manual in clear terms. ....


.....You are absolutely right on this. When facts are not considered, how can mistakes be accepted.
Fighting court battles till now has caused a crater in my pocket.

So long.....
Hi Varunroy,

Your persistence and courage while fighting this battle is inspiring!!

The so called "justice" dealt out by the legal system and a company that is headed by a man with a reputation for honesty is shocking.

IMHO, the system and corporate conscience in our country is so flawed that cases like this should be dealt with by the actual consumers. We cannot compensate varunroy monetarily but we most certainly can make the company pay - in terms of lost customers and adverse publicity.

I know that when I go for a test drive to the Tata showroom for the much awaited Aria, I will pointedly ask them about the manufacturer's warranty, service assurance, etc.

I will make sure as many prospective Tata customers as I know will get to know about some of the risks by reading this thread.

Does anybody know a reporter in some TV channel that can cover this story?

I actually like and admire Tata a lot because of the image of Ratan Tata and also because of what it has achieved as an Indian company. And that is why this entire episode is so painful. Is Tata's conscience buried so deep that it cannot be awakened?
abtom is offline   Reply With Quote
Old 26th January 2010, 20:40   #662
BHPian
 
shreeps's Avatar
 
Join Date: Jul 2009
Location: Pune
Posts: 271
Thanked: 19 Times
Thumbs down

I came across this thread today and read the 661 posts during a matter of 6 hours (with breaks for food ). It pains me to see the treatment meted out to a common man and that too an (erstwhile) loyal customer by Tata (a supposedly proud indian company) and the judicial system (which are supposed to give justice to the common man).

The fact that I read this story on India's 61st republic day really saddens me when I realize that despite 60 years of being a democracy, nothing much has changed for the common man in terms of how he is treated by the "system".

Sorry for going .

Mr Roy, the only way I can contribute is to advise all of my friends and relatives to shun Tata Cars/SUVs and hope that forces them to change their attitude and QC policies and not mete out such a treatment to other Varun Roys in the future.

I guess I can only pray and hope Tata's "Seniormost" Engineer works some magic!!
shreeps is offline   Reply With Quote
Old 26th January 2010, 23:16   #663
BHPian
 
Join Date: Nov 2009
Location: Jamshedpur
Posts: 65
Thanked: 3 Times
Default

Quote:
Originally Posted by shreeps View Post
I came across this thread today and read the 661 posts during a matter of 6 hours (with breaks for food ). It pains me to see the treatment meted out to a common man and that too an (erstwhile) loyal customer by Tata (a supposedly proud indian company) and the judicial system (which are supposed to give justice to the common man).

The fact that I read this story on India's 61st republic day really saddens me when I realize that despite 60 years of being a democracy, nothing much has changed for the common man in terms of how he is treated by the "system".

Sorry for going .

Mr Roy, the only way I can contribute is to advise all of my friends and relatives to shun Tata Cars/SUVs and hope that forces them to change their attitude and QC policies and not mete out such a treatment to other Varun Roys in the future.

I guess I can only pray and hope Tata's "Seniormost" Engineer works some magic!!
You cannot be so judgemental and say everyone to shun Tata Motors cars and suv. Agreed the treatment meted out is not acceptable, but they are improving their cars *** and quality. Such cases have happened with all the other oems also - remenber the maruti fiasco, or for that matter even an upmarket brand as Skoda....
nishant_242 is offline   Reply With Quote
Old 26th January 2010, 23:30   #664
BHPian
 
arin_12's Avatar
 
Join Date: Jul 2008
Location: Bangalore
Posts: 597
Thanked: 20 Times
Default

Quote:
Originally Posted by KSM-Vtec View Post
This thread just re confirms that the india legal system is of no use to common man PERIOD
Indian legal system is more or less made for Influenced people like politician/high profile/businessmen. Common people or end customer does not have any value.
arin_12 is offline   Reply With Quote
Old 27th January 2010, 00:07   #665
BHPian
 
shreeps's Avatar
 
Join Date: Jul 2009
Location: Pune
Posts: 271
Thanked: 19 Times
Default

Quote:
Originally Posted by nishant_242 View Post
You cannot be so judgemental and say everyone to shun Tata Motors cars and suv. Agreed the treatment meted out is not acceptable, but they are improving their cars *** and quality. Such cases have happened with all the other oems also - remenber the maruti fiasco, or for that matter even an upmarket brand as Skoda....
Nishant,
Unfortunately, I have neither the patience, money nor time to try and fight a big corporate house for my rights *if* it turns out that the car I buy / recommend is suffering from quality issues. Hence, I'd rather not take a chance till I see less stories in team-bhp about tata cars quality issues. If that seems judgmental, then I am sorry. I'd rather take my chance with some manufacturer who has better quality processes in place and has a good reputation while dealing with customers. So that the chances of me getting into a similar situation are comparatively lesser.

The issue here is not about problems in the car, I agree that this happens with almost all manufacturers once in a while. The issue is the total lack of commitment from the dealer and manufacturer to get to the bottom of the problem and help out the customer. Also, on a different note I have consistently noticed that the first generation vehicle models from tata have lots of quality issues. I dont think that a paying customer should be made to act as a lab rat for their products.

I am not sure about the "maruti fiasco" you are talking about - can you please give some details/provide links so that I can educate myself?

Even if there have been a couple of similar incidents with maruti, overall I perceive that the quality levels on their vehicles are much better. No numbers, but from what I have seen on the forum, most cribs have to do with cheap quality of plastics and rattling which I personally can live with.

With respect to Skoda, the less said the better. The same arrogant attitude from the manufacturer has pushed me away from buying or recommending their products.

In the end each person takes a decision based on certain parameters that he perceives for the manufacturer and dealer. So whats right for one person may not be right for another. So let me add a disclaimer here that this is my personal opinion and dont mean to denigrate/insult any person who holds tata motors in high regard or owns tata vehicles. No offence meant to anyone.
shreeps is offline   Reply With Quote
Old 27th January 2010, 06:00   #666
BHPian
 
Join Date: Oct 2008
Location: Karnataka, India
Posts: 221
Thanked: 0 Times
Default

Quote:
Originally Posted by shreeps View Post
Mr Roy, the only way I can contribute is to advise all of my friends and relatives to shun Tata Cars/SUVs and hope that forces them to change their attitude and QC policies and not mete out such a treatment to other Varun Roys in the future.
I agree. Tata does not seem to care that its reputation has gone down the drain here on Teambhp. What kind of company would treat its customers as badly as Tata?

Currently in India, Skoda, Tata, Audi and Porsche seem to be the worst of the awful customer service lot.
Dose is offline   Reply With Quote
Old 28th January 2010, 21:52   #667
BHPian
 
Join Date: Oct 2005
Location: bangalore
Posts: 166
Thanked: 2 Times
Default

Quote:
Quote:
Originally Posted by nishant_242 View Post
You cannot be so judgemental and say everyone to shun Tata Motors cars and suv. Agreed the treatment meted out is not acceptable, but they are improving their cars *** and quality. Such cases have happened with all the other oems also - remenber the maruti fiasco, or for that matter even an upmarket brand as Skoda....

On the lighter side,

Man from Jamshedpur, who else could be expected to be so loyal to Tatas.

Tell me Nishant, if you were ever cheated by some store in a shopping mall and instead of apologizing for their mistake they are discourteous to you, Will you ever visit that place again. Won't you consider it your moral duty to warn your near and dear ones and tell them about your experience.

God bless.....
soccer is offline   Reply With Quote
Old 29th January 2010, 16:20   #668
Distinguished - BHPian
 
Thad E Ginathom's Avatar
 
Join Date: Jun 2007
Location: Chennai
Posts: 7,837
Thanked: 7,197 Times
Default

Quote:
but they are improving their cars
Good! Let us know when it's done!
Thad E Ginathom is offline   Reply With Quote
Old 29th January 2010, 16:46   #669
Senior - BHPian
 
lohithrao's Avatar
 
Join Date: Feb 2007
Location: Kudla/Mangaluru
Posts: 3,125
Thanked: 163 Times
Default

lolz thats a good one

Quote:
Originally Posted by Thad E Ginathom View Post
Good! Let us know when it's done!

btw their quality of service we still cant talk much about, infact it compliments the quality of the vehicles
lohithrao is offline   Reply With Quote
Old 29th January 2010, 20:14   #670
BHPian
 
Join Date: Oct 2005
Location: Bangalore
Posts: 386
Thanked: 9 Times
Default An OSCAR for Thad E Ginathom

Quote:
Ginathom;1705772]Good! Let us know when it's done!

You deserve an OSCAR for the best comment of this thread


On the Victa front, there's not a wisper from the Tatas.

So long.....

Last edited by varunroy : 29th January 2010 at 20:30.
varunroy is offline   Reply With Quote
Old 29th January 2010, 20:31   #671
Distinguished - BHPian
 
Thad E Ginathom's Avatar
 
Join Date: Jun 2007
Location: Chennai
Posts: 7,837
Thanked: 7,197 Times
Default

LOL! Thanks!

An off the cuff, but... I'm all for supporting a company that deserves it, and I'm all for national pride and supporting home industries, but no company should expect its customers to pay lakhs and lakhs while it gets its act and its product together. There is a class of people to do that: they are called investors and share holders and, when the company becomes successful, they are rewarded with profit, not scrap.
Thad E Ginathom is offline   Reply With Quote
Old 30th January 2010, 10:45   #672
BHPian
 
Join Date: Jun 2008
Location: Bangalore
Posts: 207
Thanked: 24 Times
Default

Sad to hear this judgement tho and im sorry for you Mr roy The indian judiciary has no concern for the indian consumer. Very often we see judments like 5k for mental damages and 10k for legal expenses from the supreme court. It costs more than that per sitting in the supreme court im sure! The awards even if they were 10 times as much would still be very conservative. My dad has also been fighting two cases for the last 15 years( both of which have reached only the high court level so far) and i know what its like. Appreciate your courage
radiokidb is offline   Reply With Quote
Old 2nd February 2010, 19:53   #673
BHPian
 
Join Date: Oct 2005
Location: Bangalore
Posts: 386
Thanked: 9 Times
Default 2nd Reminder to Tata Motors.

Since I haven't had any news from Tata Motors regarding the progress made on my car, I have written to them to inform me about the probable date of delivery of our Sumo Victa GX TC. I have almost forgotten the make and model of the car. Also enclosed a copy of The SC's Order.

Sent the letter by Speed Post yesterday apart from faxing a copy to their Regional Office-South at UB City, Bangalore.

Not that I expect them to respond, yet thought, let me do my part.

Its now 2 months since the verdict was out and yet there's absolute silence from their side.

So long.....
varunroy is offline   Reply With Quote
Old 3rd February 2010, 10:32   #674
BHPian
 
Delta Wing's Avatar
 
Join Date: Jan 2010
Location: Hyderabad
Posts: 228
Thanked: 112 Times
Default

@varunroy,
How can they take so much time to repair? They are probably taking cover in the no-time-frame to repair loophole. What happened to the warranty? If all they needed to do was repair, what was the whole point in going to the court since the vehicle was already under warranty and the court just orders repairs? Sheesh. Have you been compensated for the legal expenses? Sorry I couldn't read the court order since the JPG files were not opening.
Delta Wing is offline   Reply With Quote
Old 3rd February 2010, 11:39   #675
Senior - BHPian
 
svsantosh's Avatar
 
Join Date: Mar 2008
Location: Hosur
Posts: 3,309
Thanked: 1,388 Times
Default

Quote:
Originally Posted by varunroy View Post
Its now 2 months since the verdict was out and yet there's absolute silence from their side.
Isnt there a implied binding in every court ruling that has to be carried out within X days/weeks?
svsantosh is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Audi A6 engine problems. EDIT: Court orders Audi to repair the car rowhun Technical Stuff 106 2nd May 2017 17:55
Harley-Davidson owners protest against life-threatening Street 750 brakes himanshugoswami Superbikes & Imports 53 21st March 2017 14:24
School buses on strike in TN: Protest against stricter norms vinair Commercial Vehicles 1 19th November 2012 16:17


All times are GMT +5.5. The time now is 14:06.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks