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Old 4th August 2010, 22:58   #1
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Default SKODA again !!! Court orders compensation for owner of defective Fabia

A consumer court has asked auto major Skoda India Private Limited and a dealer to shell out Rs 30,000 as compensation to a buyer who was sold a defective car.
The East Delhi District Consumer Forum also imposed a cost of Rs 5,000 on the company and its dealer Sai Automobiles as there was recurrence of same defects despite repairs.
"We direct the company and its dealer to pay to the complainant jointly or severally Rs 30,000 as compensation for physical and mental harassment and Rs 5000 as litigation cost," the Forum bench headed by President U C Tiwari said.
The Forum passed the order on a complaint of M/s SDR Printer seeking directions to SIPL either to replace the vehicle or refund the entire amount with an interest.
Alleging that there was manufacturing defects in Skoda Fabia Elegance car, the complainant firm sought Rs 40,000 compensation for visiting service stations for rectifying problems relating to wheels, door noise and head lights.
The Forum, also comprising Members M Saxena and T Vijayan, noted that from 2008, the year when the car was purchased and till last year, the vehicle came to the dealer for repair nine times, which showed that it was not in normal condition.

Skoda India to compensate for defective car: Rediff.com Business
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Old 4th August 2010, 23:09   #2
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Default Points to remember

*The court said that this cannot be considered a manufacturing defect.
*But visiting a workshop nine times means a recurring problem with the car and surmounting agony for the buyer. Hence the fine of Rs.40k
*The complainant claimed Rs.1 lakh but was awarded Rs.40k
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Old 5th August 2010, 00:06   #3
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Until the day a court orders a 10 lakh compensation when the claim was 1 lakh, and the compensation is enforced, this will continue.
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Old 5th August 2010, 00:10   #4
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its a warning for those people who booked VW polo and vento!

i heard they share the Chakan plant with their sibling Skoda!

quality issues or Skoda not a priority brand for VW?
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Old 5th August 2010, 00:39   #5
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He should have claimed for a new car.
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Old 5th August 2010, 00:44   #6
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Getting a new fabia would be more pain. Glad he got his money back so that he can invest in a sturdy car...
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Old 5th August 2010, 09:55   #7
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Quote:
Originally Posted by Parm View Post
its a warning for those people who booked VW polo and vento!

i heard they share the Chakan plant with their sibling Skoda!

quality issues or Skoda not a priority brand for VW?

Not really. Chakan is only VW where as Skoda is based in Aurangabad.
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Old 5th August 2010, 10:01   #8
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The judge could have set an example and ordered scraping of the car with full refund.

Chakan is for both VW Polo and Fabia
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Old 5th August 2010, 11:57   #9
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This compensation is so meager that Skoda wouldnt care. There has been no order for refund of the car's full cost. So this really can't be termed a success.

Now to make matters worse for the customer, Skoda will file an appeal to this and God knows how long this will go on.
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Old 5th August 2010, 12:05   #10
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Quote:
Originally Posted by PlatzdaTurbo View Post
Not really. Chakan is only VW where as Skoda is based in Aurangabad.
Quote:
Originally Posted by ACM View Post
The judge could have set an example and ordered scraping of the car with full refund.

Chakan is for both VW Polo and Fabia
thank you ACM for supporting my reply about Chakan being the factory for both the siblings, Fabia and Polo and the soon to be build Vento!
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Old 5th August 2010, 12:19   #11
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Originally Posted by krish3 View Post
This compensation is so meager that Skoda wouldnt care. There has been no order for refund of the car's full cost. So this really can't be termed a success.
Rightly said. They are already offering a 60k discount on the car. Its like getting a part of that two years after making a full purchase.
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Old 5th August 2010, 13:06   #12
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Skoda's legal team must be overloaded with work ! The number of cases files against skoda for defective cars should be monitored on a spreadsheet..!!
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Old 5th August 2010, 14:20   #13
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At this rate Skoda would end up country's top Legal Firm than a Automobile firm. Consider the number of times they would have hired a team of Public Prosecutor's to fish them out of the soups...!!

Ps - Yes, the Judge could have set the ball rolling with a order of scrap rather than a financial compensation.
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Old 5th August 2010, 14:33   #14
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Originally Posted by svsantosh View Post
At this rate Skoda would end up country's top Legal Firm than a Automobile firm. Consider the number of times they would have hired a team of Public Prosecutor's to fish them out of the soups...!!


Skoda doesn't seem to care much. This 40K compensation will be a source of encouragement to all Skoda owners who have problems with their car and are at the mercy of Skoda and its dealers..
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Old 5th August 2010, 14:41   #15
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Quote:
Originally Posted by krish3 View Post
This compensation is so meager that Skoda wouldnt care. There has been no order for refund of the car's full cost. So this really can't be termed a success.

Now to make matters worse for the customer, Skoda will file an appeal to this and God knows how long this will go on.
I bet the negative publicity generated from this will end up costing Skoda more than 40k.
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