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Old 8th November 2016, 10:30   #526
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PR disaster for Benz.. It seems he will take it to as many places possible to get media coverage!!
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Old 8th November 2016, 11:51   #527
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Default Re: PICS : How flatbed tow trucks would run out of business without German cars!

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Originally Posted by Ramon View Post
Sorry for the back to back posts. But got some more pictures.

Mods - please merge with previous post.
Frankly an over-reaction. Allow Mercedes to repair the gearbox and provide additional warranty. If the car had many persisting faults or was dangerous, then a replacement needs to be considered
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Old 8th November 2016, 12:22   #528
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Default Re: PICS : How flatbed tow trucks would run out of business without German cars!

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Originally Posted by Ramon View Post
Sorry for the back to back posts. But got some more pictures.

Mods - please merge with previous post.
As per the latest news , Mercedes has agreed to replace the car and Road tax refund will be done by Dealer.

http://m.dailyhunt.in/news/india/mal...ewsid-59987593
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Old 8th November 2016, 12:49   #529
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Default Re: PICS : How flatbed tow trucks would run out of business without German cars!

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Originally Posted by S5157 View Post
As per the latest news , Mercedes has agreed to replace the car and Road tax refund will be done by Dealer.

http://m.dailyhunt.in/news/india/mal...ewsid-59987593
I wonder what happens to such a car which is taken back by the manufacturer. Does it repaired and sold as pre-owned? If yes, for an entity like Mercedes Benz, who is responsible to track the repair and then selling of a single of car when they are dealing with thousands per year? Just a thought.

Also, in this case, since the product is faulty, MB has agreed to replace it. Why is the dealer bearing the brunt for roadtax refund? Will the dealer be compensated for it? I don't find any fault with the dealer unless it participated in some malpractice leading to the car breakdown or the overall resolution of the problem.

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Frankly an over-reaction. Allow Mercedes to repair the gearbox and provide additional warranty. If the car had many persisting faults or was dangerous, then a replacement needs to be considered
I completely agree on this. Repair or, even replacement of the gearbox (assuming that is faulty) is a sufficient solution for such a problem. A loaner car should be given for the interim period and maybe a year or two of extended warranty to restore faith of the customer in the product. And all this should done swiftly so as not to frustrate the customer. That, IMO, would be the best case scenario to deal with defects. On the other hand, the customer has invested 70-80 lacs (or more) of his/her money to buy this product. Maybe that's why he/she has lost his/her cool when it broke down. An Alto or Scorpio owner might not react the same way. Food for some thought.
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Old 8th November 2016, 14:27   #530
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Default Re: PICS : How flatbed tow trucks would run out of business without German cars!

A Honda City belonging to our Crew Manager in Manila.

I have seen this thread becoming very popular and some people are rejoicing at sightings of cars on flatbeds specially the cars considered to be reliable. I don't think that was the intention of this thread. Remember that the sight of your own car on a flatbed is never a pleasant one. So please think about the pain the owners is going through when his / her car is on a flatbed.
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PICS : How flatbed tow trucks would run out of business without German cars!-flatbed-philippines.jpg  

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Old 21st November 2016, 23:54   #531
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Default Re: PICS : How flatbed tow trucks would run out of business without German cars!

A Jaguar XF on a flatbed. Don't think it broke down cos the car was driven onto the flatbed.

PICS : How flatbed tow trucks would run out of business without German cars!-picsart_112111.31.38.jpg
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