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Old 8th December 2010, 19:06   #16
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Default re: Volkswagen introduces *guaranteed* 10-minute call back service!

This might turn out to be a classic case of 'response' vs 'resolution' time. If the team is not trained correctly and updated with latest information, VW would not have added anything to the process but cost!
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Old 9th December 2010, 17:09   #17
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Default re: Volkswagen introduces *guaranteed* 10-minute call back service!

Well, I am sorry to spoil the party; it's been 6 hours since I registered a request, but there hasn't been any call from VW.
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Old 10th December 2010, 00:01   #18
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Default re: Volkswagen introduces *guaranteed* 10-minute call back service!

Hmm, they are just advertising that they have set up a "call Centre " . Strictly speaking that is what i means . Do not expect any drastic service level /sales level improvements .
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Old 10th December 2010, 00:08   #19
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Default re: Volkswagen introduces *guaranteed* 10-minute call back service!

If only FORD INDIA could take such initiatives to keep us poor souls owning Ford`s Figo feeling little pleasant.

on VW`s part, i am happy to see that they have taken into consideration the woes of their user and are adopting different methodologies to get their names cleared off the bad books of prospective clients
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Old 3rd February 2012, 01:28   #20
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Default re: Volkswagen introduces *guaranteed* 10-minute call back service!

Considering that this link has vanished long back and the new contact page is useless beyond generating some sales leads for VW India does anyone has any email address where one can write to VW India for their service/repair woes? Something like the email ids of their all India service head or regional service head etc? This is kind of urgently required.
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Old 3rd February 2012, 10:18   #21
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Default re: Volkswagen introduces *guaranteed* 10-minute call back service!

Quote:
Originally Posted by octane_100 View Post
Well, I am sorry to spoil the party; it's been 6 hours since I registered a request, but there hasn't been any call from VW.
That's exactly why a campaign shouldn't be advertised before the logistics are in place. Did Philip Kotler mention this in any of his books?
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Old 3rd February 2012, 11:38   #22
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Default re: Volkswagen introduces *guaranteed* 10-minute call back service!

Last week, I did receive a call within 10min of me filling up an inquiry. The person at the other end assured me to pass my requirement to nearest local dealer for follow-up. That's it. I did not get any follow-up call from local dealers for a week.
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Old 3rd February 2012, 12:02   #23
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Default re: Volkswagen introduces *guaranteed* 10-minute call back service!

The moderators of this forum should consider renaming this thread since this service is no longer made available by VW. The link in the opening post is also invalid.
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Old 3rd February 2012, 14:58   #24
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Default Re: Volkswagen introduces *guaranteed* 10-minute call back service!

Quote:
Originally Posted by darsa View Post
The moderators of this forum should consider renaming this thread since this service is no longer made available by VW. The link in the opening post is also invalid.
Dasra,

What makes you say the service has been discontinued?

I just double checked and the service does still exist.

cya
R
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Old 3rd February 2012, 15:47   #25
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Default Re: Volkswagen introduces *guaranteed* 10-minute call back service!

Quote:
Originally Posted by Rehaan View Post
Dasra,

What makes you say the service has been discontinued?

I just double checked and the service does still exist.

cya
R
I apologise for the confusion caused. Since the link in the opening post was invalid I concluded that the service has been discontinued. The link has now been fixed so that makes things easier.

Also I was under the impression that the 10-minute call back is for sales and service. However after looking at the new link it is evident that this service is only pre-sales / sales / test drive registration and not for after sales.

You can delete my earlier post if it is causing any confusion.

Thank you.
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Old 3rd February 2012, 15:53   #26
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Default Re: Volkswagen introduces *guaranteed* 10-minute call back service!

Quote:
Originally Posted by Zappo View Post
Considering that this link has vanished long back...
The link still works.

Quote:
Originally Posted by darsa View Post
The moderators of this forum should consider renaming this thread since this service is no longer made available by VW. The link in the opening post is also invalid.
The call-in-10-minutes service still exists.
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Old 3rd February 2012, 15:57   #27
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Default Re: Volkswagen introduces *guaranteed* 10-minute call back service!

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Originally Posted by FlyingSpur View Post
The link still works.



The call-in-10-minutes service still exists.
Hello,

The link was updated by moderator Rehaan.

It was not working earlier.

Thank you
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