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Old 3rd March 2011, 17:13   #166
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

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Originally Posted by NetfreakBombay View Post
Does Hundai sell extended warranty? Looking at this thread, it make most sense to bye 5 year warranty (including extended).

That would shift burden of spare cost to Hundai. Since extended warranties are underwritten by general insurance companies, they will take Hyundai to task over expensive spares.
Correct. But will extended warranty cover normal wear-tear parts like CV boots? I think it does not cover the transmission, CV joints etc. (correct me if I am wrong),. I think it covers only engine and gear box.

Also, sometimes preventive maintenance is not carried out so that the customer can be fleeced for a higher amount at a later date. This is nothing but a malpractice. Manufacturers have no control on this. What a manufacturer can do is, ensure a fair practice code is followed. But if the RO is hand in glove with dealership, then who is going to check them? Its something like the fence eating the crop.
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Old 3rd March 2011, 17:32   #167
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

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Originally Posted by SPIKE ARRESTOR View Post
Do you have part list for Santro (AT / Manual) as well?
The MT list sharing it for you.
Attached Files
File Type: xls Santro MT Parts list.xls (193.5 KB, 1435 views)
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Old 3rd March 2011, 17:37   #168
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Wildon, ^^ thanks a lot buddy!

Spike

PS- Does anyone have pictorial parts catalog of Santro AT?
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Old 3rd March 2011, 18:05   #169
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

And Wildon - a set for Elantra CRDi well?
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Old 3rd March 2011, 20:15   #170
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Jaggu, didnt check this thread for a loong time and I see all this horse crap from Hyundai - remember the good ol' Sharukh Advt showing a BOLT with a H in it above his upper lip - looks like those days are gone. Wonder how that same Ad will appear if he kept a full steering RACK on his upper lip!! damn such companies who take the common man for a ride.

Thinking of it, now you know why Ol' marutis (Old - not new), Sumos, Jeeps, boleros, trax's, TT's, etc rule the roost in our country.??

You can answer it straight since you are a Jeeper!!

There are many answers to the above question, few being...

1) Every road side mechanic can fix anything, almost.

2) Every city has a JC Road, Mayapuri, Shivaji Nagar, Border Thottam, Dadar flyover, etc where you get (a) AFM parts (b) Used/scrapped parts - which almost fit like OE and come at a fraction of the cost.

3) Broken parts 'can' be lathed, re-worked, re-conditioned, you name it - back to near OE spec.

4) Who here knows there are "ROAD SIDE" specialist 'turbo' rework shops who carry a business card with "GARRAT" in the back-ground, and can re-work turbo's for 1/100 the cost what the A.S.S's charge you...!! (This industry started once the lorry's came with turbo's in them)

--------

All said and done, I feel like a Hypocrite. 2 or 3 years ago there was FIAT bashing thread, all Maruti and Hyundai guys would go ga-ga over theirs and flog the poor Fiat into submission. Of couse, there were the true red never-say-die afficianados...

Last year saw Skoda - thats was a dead-horse, thankfully 'some-thing online' made it turn tables, well almost.

Off late - there is Thar bashing.

Now - one innocent effort to repair the steering rack and CV joint of a 7 year old car, opened a bigger can of worms in the #2 company in India...!!

God Save all the Hyundai owners after warranty/~50K Kms...

-----------
Jaggu - A few years ago, my hosur MARUTI MASS guy ordered and got the NHC's Clutch friction plate for half the cost of bangy's Honda A.S.S (For my friends NHC). He deals DIRECT with the distributor in IIRC Coimby - do you want to take the effort this saturday? He has a sister concern that deals in NON maruti cars just to save his maruti licence. Just drive down, anyways - you loose nothing now - Hyundai isnt gonna help you!!
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Old 3rd March 2011, 23:08   #171
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

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Originally Posted by svsantosh View Post
Jaggu - A few years ago, my hosur MARUTI MASS guy ordered and got the NHC's Clutch friction plate for half the cost of bangy's Honda A.S.S (For my friends NHC). He deals DIRECT with the distributor in IIRC Coimby - do you want to take the effort this saturday? He has a sister concern that deals in NON maruti cars just to save his maruti licence. Just drive down, anyways - you loose nothing now - Hyundai isnt gonna help you!!
Santhosh i will discuss all this and more soon, right now am swamped at my work, this saturday i have two 4x4's to attend to. Silly Undai is the last in the scheme of things.

Meanwhile i received another email, read the content and see the signature and then make your own judgement. I dont think my car will ever be allowed inside a HASS anymore But it was fun and very revealing experience.

Trust me guys, i have been using and maintaining indian cars myself since the days of first M800 and i have never seen such arrogance from any manufacturer, especially one which claims to be aam janta one and survived so far pitching these kinds of products.

Quote:
Dear Mr. Jayakrishnan,

This is with reference to your email regarding your Hyundai Santro car bearing vehicle registration number KAxxxxx.

Also, please refer the telecom our representative had with you on March 2, 2011.

Accordingly, as regards to your concern related to steering rack assembly, we would like to confirm to you that the referred part has to be replaced as an assembly. Also, please refer our dealer email addressed to you in this regard dated February 19, 2011.

Assuring you of our best customer care support.

In case of any further assistance or clarifications please feel free to contact us at xxxxx.

Thanking you

Yours truly,

xxxxx
Area Parts and Service Manager
Hyundai Motor India Ltd
I just replied with a thank you note

Note that they have been keeping track of things including telephonic conversation. So i really cant blame the dealer, atleast they were honest with me.
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Old 3rd March 2011, 23:19   #172
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Wow! What a thread! Shattered all the myths about Hyundai's "super excellent" A.S.S. "very reasonably priced spares" and "near zero maintenance". One thing is for sure. It has exposed the nexus between Hyundai Motors and the automotive media who, I am sure were bought, and who elevated Hyundai to where it is today.

I was never a fan of Hyundai and I was also never a fan of Shah Rukh khan. So I when I saw 'em together, I had double the reasons to stay away from their cars. But after this thread, I wouldn't even think.
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Old 4th March 2011, 09:03   #173
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

this might not come as a surprise to many? being a subscriber of a leading automotive magazine, i sent an e mail to them, their parent publishing house anf their UK editor with a cc to all JD Power e mail ids i could get, on Monday, 28 february. The automag claims to help its subscribers by publishing articles in their magazine, but till till very moment i havent heard from the magazine. The editor of the magazine is an avid auto lover but his actins speak otherwise. Just furthure strengthens the fact that the automotive media has been bought over by car companies. The only reason they would publish an article, such a problem with Hyundai and its after sales , is to extract more mney to keep their tummies and pockets full.

sorry state of affairs for the customer in the country. This is ot just a Hyundai syndrome or an automotive magazine being bouht over, each and every company does it, in each and evry field, sometimes we see it but most time we dont.

in jaggu's case the company says the part is not available, if that is the case is HMIL tryin to imply that the entire asembly is unearthed in its ready state? that they bury metal and the entire unit appears from thin air? what some anerobic super-bacteria has been discovered that is the solution to our depleting natural resources? shame on you Hyundai.

I guess it does make sense to buy a vehicle with 5 yars warranty, use it and then sell the car. anyone buying a pre-owned hyundaivehcile, here's my advice, dont tkat ur car to the A.S.S, they only rip you after the warranty period, better tale it to a reliable raod side mechanic.
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Old 4th March 2011, 10:05   #174
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Guys i need some help. I have an old 2001 model Santro which has done about 60k kms. It was used by a cousin of mine for two years(2007-2009). I bought it from him then and have been using it after that, i.e. since mid 2009. He had not maintained it very well so i got a comprehensive service done from Advaith Hyundai, Millers road at the time (paid a total of 24k including some minor painting and tinkering). Since then have been getting it serviced regularly from Advaith and it was running fine.

Two months back(end December) i started getting a weird sound from the engine. Not sure exactly how to describe but it was like some plastic piece was rubbing against the wheel or something. It could not be heard at low revs but as soon as it was revved a little higher it would start.

Got the car checked at Advaith and they said i need to do an engine overhaul and gave an estimate of 35-40k! I was shocked, engine overhaul at 60k kms?? I suspected they were trying to rip me off and didnt want to spend that much at the moment so the car has been lying unused since then.

So after reading this thread I was wondering if anyone knows a good independent service centre for hyundai where i can get it checked out again and get a proper opinion. Would be really grateful if anyone could help. Thanks
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Old 4th March 2011, 10:16   #175
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by wildon View Post
The MT list sharing it for you.
Thanks Wildon.

Quote:
Originally Posted by saurabhkanchan View Post
in jaggu's case the company says the part is not available, if that is the case is HMIL tryin to imply that the entire asembly is unearthed in its ready state? that they bury metal and the entire unit appears from thin air? what some anerobic super-bacteria has been discovered that is the solution to our depleting natural resources? shame on you Hyundai.
I think i need item no 949 - Seal Kit- Power Steering Gear - 5779002A00 OR Item no 929 Seal Oil 5773502000 These are from Wildons list. Anyways got some lead as to what i should be searching for.
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Old 4th March 2011, 10:16   #176
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by wildon View Post
The MT list sharing it for you.
Thanks so much for sharin this Wildon. Any possibility to post unprotected file? This file does not allow sorting or searching so have to scroll through 1000+ lines to search for a part. Hope not asking for much .

Also, guys, is there a difference between the PS oil seal of AT and MT Santro (I would think, no). The reason I am asking is because we got the PS oil seal changed on Santro MT from HASS in Patiala about 6 months back. I have to find out the invoice and make note of part number. Will post that tomorrow. If the seal is same and I am right about the part number, then will it mean that even Area Parts Manager also does not know fully about the parts he supplies? That will further confirm the incompetence of the HMIL service staff.

Last edited by amit1234singla : 4th March 2011 at 10:18.
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Old 4th March 2011, 10:19   #177
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

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Originally Posted by amit1234singla View Post
Also, guys, is there a difference between the PS oil seal of AT and MT Santro (I would think, no). The reason I am asking is because we got the PS oil seal changed on Santro MT from HASS in Patiala about 6 months back. I have to find out the invoice and make note of part number. Will post that tomorrow.
That will be super helpful for me. Thanks Amit.

Quote:
Originally Posted by radiokidb View Post
So after reading this thread I was wondering if anyone knows a good independent service centre for hyundai where i can get it checked out again and get a proper opinion. Would be really grateful if anyone could help. Thanks
Also any help with this, good reliable service guys in Bangalore for Hyundai. Bosch guys come to mind, but anything else that our members are using?
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Old 4th March 2011, 12:42   #178
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

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regards to your concern related to steering rack assembly, we would like to confirm to you that the referred part has to be replaced as an assembly.
This IMHO is the single most important reason what these people haven't been able to solve the steering rattle problem reported in i20s and i10s. They just don't know where exactly the problem is or what is ACTUALLY causing the steering rattle. They will not acknowledge that it is a defect in the car.

As someone said earlier in the thread, to solve the steering rattle issue, they were only replacing the parts(essentially meaning the defect which is causing the steering rattle is still there inherently).Its more like a Cut/Paste job rather that they are doing rather than actually trying to find where the problem is.

All that talk of "this is a new design saar, BSIV cars don't have this issue" was just BS and these Hyundai wallahs with their "new thinking, new possibilities" should be labelled as shameless cheats. Why can't these Hyundai wallahs be more strict with the people reponsible for designing these systems? Why can't they come down hard on erring workshops? Why are they not willing to listen to the customer who has invested his money and trust into the company? Are these things so hard for them to realise and are they not aware of their responsibilities? So many questions....No answer!!!!
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Old 4th March 2011, 13:47   #179
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

This replacement business reminds me of an old problem I had with my 1998 Chevy Malibu. After about 1 year of usage (and 14,000miles), there was a small vibration while braking.

I reported that to the Chevy service center, and they looked up a directive from Chevy and claimed it was a design issue. As per the directive they simply replaced the brake rotor (disk). The problem went away, and then showed up again after a year. Again, they replaced the rotor. The best part, each replacement was free, including labour. The car was out of warranty during the second replacement. I wonder how long they would have kept doing that, may be until they fixed the design issue.
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Old 4th March 2011, 14:41   #180
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But this also seems not possible in India, once its out of warranty bill is for you to pay
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