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Old 2nd February 2012, 19:03   #256
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

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Originally Posted by sagarpadaki View Post
Call your SA and ask him to cancel the engine decarb and engine flush. Not at all required.he is taking you for a ride

Also your car requires 3.2l of oil. Even if you put synthetic it won't cost that much!!!!
Wow, this is some new to me.
I wish I was not such a noob :(.

So what exactly did they do in AC ventalizing and engine decarb and engine flush?
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Old 2nd February 2012, 19:07   #257
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Originally Posted by acroback

Wow, this is some new to me.
I wish I was not such a noob :(.

So what exactly did they do in AC ventalizing and engine decarb and engine flush?
Cancel the synthetic oil. And decarb as well.
Too soon for that, plus its cheaper outside. Engine flush is up to you. I don't think it'll be more than 300-500 bucks.
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Old 2nd February 2012, 19:11   #258
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

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Cancel the synthetic oil. And decarb as well.
Too soon for that, plus its cheaper outside. Engine flush is up to you. I don't think it'll be more than 300-500 bucks.
Unfortunately they have already done it.
And my brother went to hand over the Car.
Lazy and irresponsible on my part.

Well lesson well learnt, will never go for paid service to Advaith Hyundai unless it is some emergency.

Thanks for eye opener people.
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Old 2nd February 2012, 19:30   #259
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

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Unfortunately they have already done it.
And my brother went to hand over the Car.
Lazy and irresponsible on my part.

Well lesson well learnt, will never go for paid service to Advaith Hyundai unless it is some emergency.

Thanks for eye opener people.
Which advaith center have you given your car to?

In AC servicing,they just spray a cleaning foam inside the vent and let it stay for a while and blow it off. IMO ,you will get it for much cheaper outside and its a DIY.

And decarb is not at all required in modern engines unless you use BAD petrol or change oil at insane intervals of say 20K between oil change! You can run till a lakh kms before thinking of a decarb! Also these fellows do a decarb just by mixing some additive with the fuel whose effect will last atmost 2K kms(personal experience) . You can do the same yourself by buying a bottle of "SystemG" for 350 bucks and use it over a few tankfulls of petrol . Cheaper and very noticeable difference

Engine flush should not cost more than 400 bucks! Even that is not required unless you are shifting from mineral to synthetic oil.

We should make the service centers aware that we are NOT DUMB and take whatever they throw at us!

Last edited by sagarpadaki : 2nd February 2012 at 19:43.
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Old 11th February 2012, 09:34   #260
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Got my car serviced yesterday. The SA tried to convince me to go for AC vents cleaning and said that it is a 'must' to do it every 2 years. I opted out saying that I will do it myself. I was charged ~3000/- for the service. When I went for collecting the car, found that they added Engine Oil Additive and charged some 330/- for the same, in addition to the engine oil. I questioned the SA and he said it is recommended. Didn't raise a issue, but these are the 'hidden' charges that gets added to the bill. I don't have a real problem with the additive as long as they inform the customer prior to servicing the car.
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Old 11th February 2012, 17:50   #261
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

I was given a bill in my last servicing of santro with some additive included.They had not taken prior permission of the same.I flatly refused to pay for it. They had to deduct it from my bill finally.
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Old 28th May 2012, 18:48   #262
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

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I was given a bill in my last servicing of santro with some additive included.They had not taken prior permission of the same.I flatly refused to pay for it. They had to deduct it from my bill finally.
I had a harrowing time with Samara Hyundai this last week when I took my wife’s i10 for a paid service. The car is 3 years old with an odd 37,000 km on ODO.

When I got the estimate it had a whole lot of things like flusher, new spark plugs, engine oil additive, decarb and the works. The complete estimate was over 6500. I got it reduced to 3000 odd which my Service advisor did not like. Also when i told them how much would it take to fix a pair of fog lamps ( which thanks to this forum i knew were retailing for 600-700 odd), i was quoted 5000 + .
When i asked how come when the retail price of a fog lamp is 600-700, the service advisor told me that is the cost of wiring and relay.

Personally i think Hyundai is ripping its customers off. I think when time comes for a change it will not be a Hyundai.
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Old 28th May 2012, 19:03   #263
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Hyundai service has gone to the dogs. They are over charging like crazy on every single item.

The Service Advisor (SA) is a Sales Agent with revenue targets. They will use spurious products, undercut on consumables and then bang, scratch and dirty our cars.

I have switched to a non brand mechanic. Carnation was quite sucky as reported by a few friends. Bosch is something am yet to try.
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Old 29th May 2012, 12:29   #264
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The single piece of side moulding (black strip) for the front door of i10 costs Rs. 350 whereas in market you may get pack of 4 for Rs.250. What a loot by Hyundai!!!
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Old 29th May 2012, 14:48   #265
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

so this is rampant in Hyundai too nowadays? i was thinking the about the same when i saw this topic. My BIL i20 clutch failed in ECR road and so i called a service station to tow it. However after 45 minutes when they came, the clutch was working fine again. However to be safe, i towed it for a check-up.

So the next day they called my BIL with a 25000 estimate. This included a headlight change which had a crack, brake shoe change (2009 model, 29000 KM driven only), oil change, service etc. Suprisingly they said, clutch will run for another 5000 KM. i was shocked to hear a bill of 25000 k without even changing the clutch. My BIL has meanwhile paid the amount.

Now yesterday i was driving and i got the same feeling that clutch was going to fail (i felt it the previous time too and after 10 KM it failed). Again i parked the car immd and after 30 minutes it was fine again. Now i am scared to drive that vehicle again.

Above all its a petrol vehicle and i dont want my BIL to spend another bomb to get a clutch changed considering the resale value.

Last edited by urajkumar : 29th May 2012 at 14:49.
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Old 29th May 2012, 15:56   #266
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

^^ Raj : How come the bill came to 25K without clutch change? Just the headlight + break shoe + towing charge? If so its bit too steep, can you please let know the breakup.
If clutch change was there I guess the bill would have been in that range even though its high. Remember a post on forum where someone had mentioned of 22K bill for i20 clutch replacement.
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Old 29th May 2012, 16:19   #267
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Is clutch replaceable for free in warranty?
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Old 29th May 2012, 16:25   #268
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Had 2 Hyundais in India. Now drive an old out-of-production model (2004 Elantra CRDi).

I have absolutely no issues with their service practices or their costs, which is surprising because the spares for the Elantra are imported. While the spares are marginally more expensive (excepting certain bits that are really expensive) due to this reason, they are still not exhorbitant.

In fact, cannot consider servicing the vehicle anywhere but at the ASC.
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Old 29th May 2012, 16:36   #269
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

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Originally Posted by sohail99 View Post
Now, they've stopped selling parts OTC in dealerships!!

So for a simple however small the part be(even tiny lil' glove box bulb assembly), one has to take their car over to the dealership, get a job card opened and then they'll think about selling parts!!
This is just crazy!
They are Hyundai, not Mercedes.

By the way, our own Mahindra too employs same trick with their higher models - the MHawk Scorpio. They wouldnt give a clutch kit and the vehicle had to be towed all the way to the Service Station ( about 150 km and a Rs.4000 later).
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Old 29th May 2012, 19:21   #270
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Originally Posted by simplyself

They are Hyundai, not Mercedes.

By the way, our own Mahindra too employs same trick with their higher models - the MHawk Scorpio. They wouldnt give a clutch kit and the vehicle had to be towed all the way to the Service Station ( about 150 km and a Rs.4000 later).
They're losing my business!

I acquire genuine parts directly from the supplier and it's much easier that way!

Any company/dealer doesn't have to be Mercedes to directly supply/sell parts to the customer seperately! :-\
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