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Old 23rd July 2012, 12:28   #301
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Clutch overhaul costs around 4-5k for Santro at Hyundai Authorised Service Center. Shouldnt cost around double for an i10.

Also, noticed that the flywheel and other parts as used by them were the same which my neighbourhood mechanic was telling me at half the price, I didnt trust him as opening the clutch is one of the trickiest jobs and should be done at a proper place only.
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Old 2nd November 2012, 23:52   #302
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I had my first experience at Nimbus Hyundai service yesterday. SA insisted on additives saying these are "required". I refused and he kept on asking me the reason for not adding them. The guy asked me 3 times - why am I not getting the aditives. That was absurd. He said these are "needed" and they put these everytime. He was very dissappointed and angry beacuse of my refusal.
Anyway they did manage to fool me for engine flush and Rs 517 (I forgot to get that off the list, my fault)
and Lubrication - Rs 250. Done without asking me. All he did was apply a little grease, as much as the fingertip can hold on all doors and battery terminals. Put some spray in both the door locks. (haha I thought it was free, as an addon service and got the shock later)

Plus my car has a strange vibration at idle, which was not there earlier. They brushed it aside citing "engine bay washing" as the reason. I know my car well and knew something was wrong. But SA promised to sort it out Later, if it persists. Will see tomorrow how he deals with this.
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Old 3rd November 2012, 00:22   #303
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Hyundai has been ripping off many of their customers with unnecessary engine flushing , adding additive etc.

I also got fooled on my first paid service then on second service I pointed it out that parts marked by the company in the company manual to be replaced only.

No Alignments , No flushing , No Additives to be added. You tend to save around 1000 rs straight away.

Even the spare costs and labor has been increased by 10-15%. I recently got my i20 D serviced and when I compared the costs there was an increase.

Like some one mentioned , door greasing , suspension oiling should be free. My service outlet here doesn't charge for it.
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Old 24th April 2013, 19:24   #304
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I had my first paid service done for my i20 CRDI Asta done today. The total bill amount was Rs. 7,926/- which I feel is definitely on the higher side. Having owned a petrol Swift (1st gen) and a Tata Vista QJD, I can tell you for sure that the service costs are very high with Hyundai. I've attached the invoice for you to look and judge !!
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Old 24th April 2013, 22:21   #305
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by y2ksrs View Post
I had my first paid service done for my i20 CRDI Asta done today. The total bill amount was Rs. 7,926/- which I feel is definitely on the higher side. Having owned a petrol Swift (1st gen) and a Tata Vista QJD, I can tell you for sure that the service costs are very high with Hyundai. I've attached the invoice for you to look and judge !!
This is disastrous! The culprit here is not the service costs, but the items you've been charged for the particular dealership.

1. You've been charged for engine oil flush, which is totally unnecessary as long as you're changing from mineral oil to mineral oil. Did you ask for an engine flush?

2. What is Engine lacquer? Were you asked before doing this? Its certainly not a service item, on any service let alone the 1st.

3. What again, is Engine Oil Saver? Again, were you asked before using this?

4. They have charged your for servicing the brakes. Did you ask for it?

I think you should put up a complaint at the Hyundai Customer Service website, if your answer to the above questions is no. The only genuine items on that list are the filters and the engine oil. Seems like a shopping list of unnecessary items to me.
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Old 24th April 2013, 23:35   #306
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Originally Posted by y2ksrs View Post
I had my first paid service done for my i20 CRDI Asta done today. The total bill amount was Rs. 7,926/- which I feel is definitely on the higher side. Having owned a petrol Swift (1st gen) and a Tata Vista QJD, I can tell you for sure that the service costs are very high with Hyundai. I've attached the invoice for you to look and judge !!
2,3,4,5.
There's your gyp, right there.
I just had my dad's dzire go for it's first paid service, and the total came to about 6600.
However, this was a 20k service, and the cost included all fluid changes.
Nothing like that here, and still they've managed to drive up the overall cost.
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Old 25th April 2013, 00:02   #307
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

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Originally Posted by predatorwheelz View Post
1. You've been charged for engine oil flush, which is totally unnecessary as long as you're changing from mineral oil to mineral oil. Did you ask for an engine flush?

2. What is Engine lacquer? Were you asked before doing this? Its certainly not a service item, on any service let alone the 1st.

3. What again, is Engine Oil Saver? Again, were you asked before using this?

4. They have charged your for servicing the brakes. Did you ask for it?
Nope, did not ask for any of these. I don't even know what an engine lacquer is. Would appreciate if someone can throw some light on that.

This was a 20k service, and so, the service manager said that the brake cleaning was mandatory. I've heard about service centers adding unnecessary additives, but this is outright fleecing!!

Let me try calling up the customer care.
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Old 25th April 2013, 08:19   #308
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by y2ksrs View Post
I had my first paid service done for my i20 CRDI Asta done today. The total bill amount was Rs. 7,926/- which I feel is definitely on the higher side. Having owned a petrol Swift (1st gen) and a Tata Vista QJD, I can tell you for sure that the service costs are very high with Hyundai. I've attached the invoice for you to look and judge !!
Oops!! They have taken you for a ride. Please go through the forum for acceptable service headers and only pay for what you ask or what is mandatory as per the service manual.
Its better to become Dr. No for all their suggestions than to let them take advantage.
Engine Laquer, Engine flush, Engine oil save, A/C disinfectant what in blazes is that? Brake cleaning is a good thing, although they have charged quite high for these.
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Old 25th April 2013, 11:11   #309
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

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Oops!! They have taken you for a ride.
You bet they have.

Well, the only thing I can say to all Hyundai owners is to beware of Express Hyundai. Never ever ever take your vehicle to them for service. I have had bad experiences with Kun and V3 services during the free service periods and hence I went to Express, but I guess they are the worst of the lot

Which begs me to ask, is there any good Hyundai authorized service center in Chennai at all? DSC or HMP? Or should I start going to third party car service centers like MyTVS or Carnation?
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Old 25th April 2013, 13:48   #310
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

These days a customer cannot trust a service centre blindly, whether it is Hyundai, Maruti or any other brand. Service advisors are just doing their job of fleecing ignorant and unsuspecting customers.

It is the customer's responsibility to go through the user manual of the vehicle and get a general idea about the jobs that need to be performed at every 10k intervals.

Also, the customer should not sign the job card without reading the jobs mentioned in the job card. If you feel that some job is not required, you can always refuse the same. If the service advisor still insists on it, you can ask him to show where it is written in the user manual that this job needs to be done at this interval.

Rohan
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Old 25th April 2013, 15:13   #311
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by y2ksrs View Post
Nope, did not ask for any of these. I don't even know what an engine lacquer is. Would appreciate if someone can throw some light on that.

This was a 20k service, and so, the service manager said that the brake cleaning was mandatory. I've heard about service centers adding unnecessary additives, but this is outright fleecing!!

Let me try calling up the customer care.
Engine lacquer is nothing but a clear coat of lacquer sprayed on the engine to keep it looking nice and shiny.But whats the purpose of doing that-a BIG nothing.Oil saver-that too for a 20k run car.As far as i know they are/were basically used in old engines where the engine used to consume oil.Its nothing but an additive that fills up the gap between the scrapper rings and the cylinder(please correct me if i am wrong,had read it somewhere in a forum i can't remember).Thats why there are two types of oil additives-one for new engines and one for older or long run ones.Use the later on a new engine,it will make the engine run sluggish.
While taking my car for service i always use the manual as defense.If they say it isn't written but has to be done i just don't listen and say"BOSS, I write technical manuals for a living" .The manual is like a bible.Always trust it.

Last edited by rakesh_r : 25th April 2013 at 15:20.
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Old 25th April 2013, 21:34   #312
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

This all exercise need to be done before buying a car. Better do it next time.
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Old 25th April 2013, 22:33   #313
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

A/C disinfectant is best done at a 3M dealers in my opinion, plus it should be needed once at the end of every alternate monsoon.

Last edited by latentpotential : 25th April 2013 at 22:38. Reason: autocorrect
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Old 26th April 2013, 07:34   #314
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

We're facing a very similar problem with Lakshmi Motors, Hyderabad for our 2007 Verna. From 2010 onwards, we have faced AC problems and in the process changed quite a lot of parts around the compressor and finally changed the Compressor last July. The total cost for replacing the compressor and labor was around 40 - 45 K. Now the AC has again stopped working and the first thing the service advisor tells us to do is change the compressor without a blink.

I was in no mood and demanded a new compressor under warranty. He's like sadly it's no longer covered under warranty as it's over 6 months/10,000 KMs since the replacement. I spoke to the showroom GM and told him about our situation. They've now changed the AC coils and fixed the compressor (billing us Rs. 7000 odd in the process). I'm still not convinced with the Compressor as it's very likely that it might fail again very soon in the future. So i have again asked for a replacement of the Compressor and declined to pay a dime for the coils. The issue is now pending with the Hyundai Regional Manager (Mr. Nagesh Beerla).

Over the past three or four years, i've physically seen Hyundai drive the service costs way up. In addition there has been constant parts replacement due to failed parts. Considering our Toyota experience, they are worlds apart. Very tempting to go for a Toyota product again.

Not a very happy Hyundai customer tbh.
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Old 26th June 2013, 14:51   #315
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Guys I need a Ignition Coil Wiring Harness Coupler for Huyndai Getz 1.3 Petrol as some vandal has cut it while the car was parked at my apartment.

Sharing a photo, I have circled the part in red.

Hyundai service center says that they don't get individual spares for the electrical wiring and I have to replace the entire engine wiring harness which will cost 15K + 2K for labor.

My question is do you know any place in Shivajinagar where I can just the Ignition Coil Wiring Harness Coupler for Huyndai Getz 1.3 Petrol? Even used will do.
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