Go Back   Team-BHP > BHP India > The Indian Car Scene


Reply
 
Thread Tools Search this Thread
Old 21st November 2015, 11:01   #451
BHPian
 
Join Date: Nov 2006
Location: Gujarat
Posts: 77
Thanked: 99 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by ckranjan View Post
This is for sales support. Can you please share for service support if you can.
Quote:
Originally Posted by jagadeesh.b View Post
Hi,

Can you share the same for Service also.

Thanks
Sorry I don't have one specifically for service. However the toll free number mentioned in the first row of the table is the same for sales and service. You should be able to get assistance from the person who receives call on that toll-free number. They had responded to my complaints. ATB.
sohu9 is offline   (1) Thanks Reply With Quote
Old 22nd November 2015, 18:29   #452
Senior - BHPian
 
stanjohn123's Avatar
 
Join Date: Oct 2008
Location: TN 75
Posts: 1,043
Thanked: 353 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Hyundai after sales service is the worst. Their general attitude is just to fleece money from us as if money is growing on trees for the rest of us.

They also do a very shoddy work, once they scratched my car while it was in service.

I decided to do small things like oil changes myself and a thread is also posted on the same to help other members since I don't believe Hyundai ASS can handle our car's safely.
stanjohn123 is offline   (3) Thanks Reply With Quote
Old 23rd November 2015, 19:45   #453
BHPian
 
Join Date: Sep 2007
Location: bangy
Posts: 253
Thanked: 42 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

I believe its absolutely useless talking to these service center folks. Yes and additional compliments you get is some scratches.

I have tried to complain Hyundai customer multiple number of times, however it gets forwarded to same service center where my cars went for service.

The only reason I bought Hyundai was, the number of service center can be matched to Maruti.

However My trust about Hyundai has taken a huge dent. As a company it is not taking care of customers, even when complained to customer care they are not responding. After escalation they put up some official number which is suppose to be regional manager who never picks the call.

My care was just 2 or 3 months old and brakes were not working all of sudden. took it to workshop. kept my car for three days. and gave back the car replacing master brake cylinder and few scratches. since then I don't have good feeling for brakes. complained numerous number of times. nothing has been the outcome.

Head lights are misaligned from Day 1. Light throw is not at all adequate. no matter how much escalation I do, no matter how many times I call customer service, they are not acknowledging the problem and service center say nothing can be done. On top of it, I have been told if I change the bulbs, and if due to heat chrome melts, then u cannot claim the warranty. Now that is what is holding me back.

Now the new problem has started. whenever I rotate steering wheel to left, its emitting trrrrrrrrrrr noise. I need to take to service station, but looking at their incompetence, I have no faith.

One thing has been decided. whenever I'm done with this car, I'm gonna dispose it and will never shop with Hyundai brand. After spending 14 big ones, if they don't even have right customer service at place I wonder what will happen for my regular service 3 years down the line.

One thing is for sure. I have owned 3 cars before including maruti. Now I repent, what a big mistake it was to go with Hyundai.


Anyway my 3rd Service bill for Verna Diesel was 6.5k.

Last edited by Endofdayz : 23rd November 2015 at 19:48. Reason: correction
Endofdayz is offline   (1) Thanks Reply With Quote
Old 24th November 2015, 15:04   #454
BHPian
 
Join Date: Oct 2015
Location: New Delhi
Posts: 67
Thanked: 42 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by stanjohn123 View Post
Hyundai after sales service is the worst. Their general attitude is just to fleece money from us as if money is growing on trees for the rest of us.

They also do a very shoddy work, once they scratched my car while it was in service.

I decided to do small things like oil changes myself and a thread is also posted on the same to help other members since I don't believe Hyundai ASS can handle our car's safely.
I'll tell you something I've seen take place right in front of my eyes. I've seen their employees driving the car pretty aggressively within the service premises.
The interesting one was this chap who got the car out of tight spots by pulling the handbrake while accelerating hard. The car somehow skid it's way out of the spot.

They often ask you to either leave the car with them or wait in the waiting room while they finish. However, I never do that. Heck, I am often baffled seeing people who casually let the service center drivers pick the cars up from their house.

How do we even know how they're driving or even if they're being responsible or not?
rahul_jo is offline   (1) Thanks Reply With Quote
Old 24th November 2015, 16:11   #455
Senior - BHPian
 
sagarpadaki's Avatar
 
Join Date: May 2010
Location: Bengaluru
Posts: 2,571
Thanked: 1,172 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by Endofdayz View Post
I believe its absolutely useless talking to these service center folks. Yes and additional compliments you get is some scratches.

I have tried to complain Hyundai customer multiple number of times, however it gets forwarded to same service center where my cars went for service.

The only reason I bought Hyundai was, the number of service center can be matched to Maruti.

However My trust about Hyundai has taken a huge dent. As a company it is not taking care of customers, even when complained to customer care they are not responding. After escalation they put up some official number which is suppose to be regional manager who never picks the call.

My care was just 2 or 3 months old and brakes were not working all of sudden. took it to workshop. kept my car for three days. and gave back the car replacing master brake cylinder and few scratches. since then I don't have good feeling for brakes. complained numerous number of times. nothing has been the outcome.

Head lights are misaligned from Day 1. Light throw is not at all adequate. no matter how much escalation I do, no matter how many times I call customer service, they are not acknowledging the problem and service center say nothing can be done. On top of it, I have been told if I change the bulbs, and if due to heat chrome melts, then u cannot claim the warranty. Now that is what is holding me back.

Now the new problem has started. whenever I rotate steering wheel to left, its emitting trrrrrrrrrrr noise. I need to take to service station, but looking at their incompetence, I have no faith.

One thing has been decided. whenever I'm done with this car, I'm gonna dispose it and will never shop with Hyundai brand. After spending 14 big ones, if they don't even have right customer service at place I wonder what will happen for my regular service 3 years down the line.

One thing is for sure. I have owned 3 cars before including maruti. Now I repent, what a big mistake it was to go with Hyundai.


Anyway my 3rd Service bill for Verna Diesel was 6.5k.
Which service center is it? Some service center branches in Bangalore are really bad and must be avoided like plague.For example Blue Hyundai all branches. They are a bunch of cheats and thoroughly incompetent when it comes to diagnosing and fixing problems.

Most service centers are like it. From my personal experience the Service Adviser makes a lot of difference. A good service adviser will ensure that the problems are correctly identified and assigned to the correct mechanic on the floor

Last edited by sagarpadaki : 24th November 2015 at 16:18.
sagarpadaki is offline   Reply With Quote
Old 24th November 2015, 16:20   #456
BHPian
 
Join Date: Sep 2007
Location: bangy
Posts: 253
Thanked: 42 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by sagarpadaki View Post
Which service center is it? Some service center branches in Bangalore are really bad and must be avoided like plague.For example Blue Hyundai all branches. They are a bunch of cheats and thoroughly incompetent when it comes to diagnosing and fixing problems.

Most service centers are like it. From my personal experience the Service Adviser makes a lot of difference. A good service adviser will ensure that the problems are correctly identified and assigned to the correct mechanic on the floor
Obviously. this thread is for Advaith Hyundai Bangalore. JP Nagar Branch.

I forgot to mention another instance. Hyundai had called me to rate the service. 1 to 7 being poor. I said 2. The lady on phone was trying to convince me to give above 8. I said when I'm not satisfied with service, how can I give you 8 or above. You will not even think what happened next. She disconnected the call.
Endofdayz is offline   Reply With Quote
Old 24th November 2015, 17:54   #457
BHPian
 
drhoneycake's Avatar
 
Join Date: Aug 2014
Location: Bengaluru
Posts: 232
Thanked: 439 Times
Default

Now my Verna of late has minor issues cropping up. One of which has been light throw which is useless for night driving, after repeated attempts to get them aligned correctly have done nothing. In fact they told me to get a 90/100 lamp with a relay, when asked if it would void warranty, they said yes. Thankfully I got the projector set from Korea, gonna get it fitted soon.

Secondly I have been complaining of a hard trrrr sound that comes when turning the car to the right sometimes which was also not rectified despite repeated visits. They give some stupid reason and hand over the car back.

When I gave the car for second service, it was returned to me without being washed and I was billed for the same. Gave them a mouthful. Rated them 3 out of 10.

This was all at advaith Hyundai JP nagar.

Will give for 3rd service at advaith BG Road and after that it's going to be my trusted FNG near my house.


Sent from my iPhone 6 using Team-BHP
drhoneycake is online now   Reply With Quote
Old 24th November 2015, 19:22   #458
Team-BHP Support
 
Zappo's Avatar
 
Join Date: Oct 2005
Location: Hyderabad
Posts: 5,612
Thanked: 1,957 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Hyundai sales is just as bad. They have massive attitude issues. I saw it on 2 different occasions. They are getting into the same mould of Honda IMO.
Zappo is offline   Reply With Quote
Old 25th November 2015, 09:46   #459
Senior - BHPian
 
sagarpadaki's Avatar
 
Join Date: May 2010
Location: Bengaluru
Posts: 2,571
Thanked: 1,172 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by Endofdayz View Post
Obviously. this thread is for Advaith Hyundai Bangalore. JP Nagar Branch.

I forgot to mention another instance. Hyundai had called me to rate the service. 1 to 7 being poor. I said 2. The lady on phone was trying to convince me to give above 8. I said when I'm not satisfied with service, how can I give you 8 or above. You will not even think what happened next. She disconnected the call.
Oh ok. Get it checked once at Advaith Rajajinagar. They are better among the lot and try to sort out the issue if the customer persists. The best SA over there is Shereef. Just FYI
sagarpadaki is offline   Reply With Quote
Old 25th November 2015, 10:01   #460
BHPian
 
revved_up's Avatar
 
Join Date: Jul 2007
Location: New Delhi
Posts: 661
Thanked: 163 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by stanjohn123 View Post
Hyundai after sales service is the worst. Their general attitude is just to fleece money from us as if money is growing on trees for the rest of us.

They also do a very shoddy work, once they scratched my car while it was in service.

I decided to do small things like oil changes myself and a thread is also posted on the same to help other members since I don't believe Hyundai ASS can handle our car's safely.
Completely agree on this. I have conveyed this(in writing) to their customer care manager that the Service advisors are actually Sales Advisors trying to sell stuff to you. Obviously, customer care manager also dont care.

I have decided, no more Hyundai cars for me and family ever. The Hyundai cars being so boring to drive are also one factor for no Hyundai anymore for me.
revved_up is offline   Reply With Quote
Old 25th November 2015, 10:16   #461
Senior - BHPian
 
suresh_gs's Avatar
 
Join Date: Feb 2014
Location: KA-01 / TN-22
Posts: 1,860
Thanked: 1,088 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by sagarpadaki View Post
Which service center is it? Some service center branches in Bangalore are really bad and must be avoided like plague.For example Blue Hyundai all branches. They are a bunch of cheats and thoroughly incompetent when it comes to diagnosing and fixing problems.

Most service centers are like it. From my personal experience the Service Adviser makes a lot of difference. A good service adviser will ensure that the problems are correctly identified and assigned to the correct mechanic on the floor
I give my santro xing for yearly service at Blue Hyundai, Koramangala. Till date no issues. While giving the car for servicing, I clearly tell them to do what is required like injector cleaning, throttle body cleaning, brake pads cleaning, suspension check etc.. Also I lay emphasis on the bill amount asking the SA to keep it to the minimum.
Many a times they have asked me to do engine decarburizing. For this, they have to remove the existing spark plugs in the car and replace them with conked out plugs so that once decarburizing is over, the original spark plugs will be replaced back.
There is every possibility that if a customer is not aware of this, he can be billed for new set of spark plugs as engine decarburizing will be carried out with the existing spark plugs.
For any electrical related issue, i do not go to the ASS but to a local mechanic.
suresh_gs is offline   (2) Thanks Reply With Quote
Old 25th November 2015, 10:50   #462
Senior - BHPian
 
sagarpadaki's Avatar
 
Join Date: May 2010
Location: Bengaluru
Posts: 2,571
Thanked: 1,172 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by suresh_gs View Post
I give my santro xing for yearly service at Blue Hyundai, Koramangala. Till date no issues. While giving the car for servicing, I clearly tell them to do what is required like injector cleaning, throttle body cleaning, brake pads cleaning, suspension check etc.. Also I lay emphasis on the bill amount asking the SA to keep it to the minimum.
Many a times they have asked me to do engine decarburizing. For this, they have to remove the existing spark plugs in the car and replace them with conked out plugs so that once decarburizing is over, the original spark plugs will be replaced back.
There is every possibility that if a customer is not aware of this, he can be billed for new set of spark plugs as engine decarburizing will be carried out with the existing spark plugs.
For any electrical related issue, i do not go to the ASS but to a local mechanic.
Good to hear that you have a good experience with Blue Hyundai. Mine has been otherwise. Tolerated them for 2 years before switching over to Advaith.

Even i do the same as you. Specifically tell them what to replace and what not to. And personally verify the listing mentioned in the job card.
sagarpadaki is offline   Reply With Quote
Old 26th November 2015, 17:40   #463
BHPian
 
scarlet.fever's Avatar
 
Join Date: Feb 2007
Location: New Delhi/Gurgaon
Posts: 213
Thanked: 23 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

I got my first service done please see below the service bill.
Could I get a feedback as to what could have been avoided ?
I know for a fact that wheel balancing and alignment could have been avoided.
Attached Files
File Type: pdf i20 jobsheet.pdf (513.4 KB, 273 views)
scarlet.fever is offline   Reply With Quote
Old 27th November 2015, 07:31   #464
Senior - BHPian
 
stanjohn123's Avatar
 
Join Date: Oct 2008
Location: TN 75
Posts: 1,043
Thanked: 353 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by revved_up View Post
Completely agree on this. I have conveyed this(in writing) to their customer care manager that the Service advisors are actually Sales Advisors trying to sell stuff to you. Obviously, customer care manager also dont care.
Lol. Another funny thing is the SA gives us a feedback form and stands in front of us to fill it. How can we fill it honestly ? If we give a negative feedback about him, how can we face him the next time we visit. It's really uncomfortable dealing with Hyundai Service Centers.

Quote:
Originally Posted by rahul_jo View Post

They often ask you to either leave the car with them or wait in the waiting room while they finish. However, I never do that. Heck, I am often baffled seeing people who casually let the service center drivers pick the cars up from their house.

How do we even know how they're driving or even if they're being responsible or not?
They are not responsible at all. They have one stupid AC waiting room for customers and force us to sit inside. But I always go towards the service bay area every 5 minutes or just stand there to watch what is being done on my car.

Once they told don't worry just go and wait in the waiting room. I listened to them but I just kept peeping out of the window to see my car. I could only see the right side of my car. After work was done, I inspected the car and I found a deep scratch on the left side of the door . Gave them a mouthful and wrote to customer care. They repainted the whole door for free but I lost the originality of my car just because of these idiots .

Never trust them with your car. They are truly incapable and Hyundai needs to address this issue ASAP if they want to retain their customers. Their car's are pretty good but they are let down by poor after sales service.
stanjohn123 is offline   (2) Thanks Reply With Quote
Old 27th November 2015, 11:35   #465
BHPian
 
skanchan95's Avatar
 
Join Date: Jul 2010
Location: Mangalore KA-19
Posts: 644
Thanked: 617 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by stanjohn123 View Post
Lol. Another funny thing is the SA gives us a feedback form and stands in front of us to fill it. How can we fill it honestly ? If we give a negative feedback about him, how can we face him the next time we visit. It's really uncomfortable dealing with Hyundai Service Centers.

I think Hyundai have stopped or are in the process of stopping this way of taking feedback.

I was never asked for any feedback on a form at Advaith Hyundai, Mangalore. After servicing (normally within a week), I get a call from Hyundai call center (0120 STD code number) asking for service feedback(same rating 0-8 : bad, 9: good, 10: excellent) on various parameters. This is a far better way of taking feedback.
skanchan95 is online now   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Unreasonable dilemma! Thar Vs Gypsy! Mostly resolved Page 9. Jaggu 4x4 Vehicles 218 14th September 2016 04:29
Long traffic jam - Best practices? greatgyan Street Experiences 42 10th August 2016 14:20
Swift DDiS Ldi : long term report - 35k service done shantyrocks Long-Term Ownership Reviews 34 8th August 2013 20:57
Hyundai Verna CRDI Long term ownership report with complete service details pras.oct25 Long-Term Ownership Reviews 24 12th April 2011 21:34
Short Term vs Long Term Ownership, New Car vs Used Car Ownership architect The Indian Car Scene 10 9th May 2008 11:39


All times are GMT +5.5. The time now is 21:56.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks