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Old 5th March 2016, 12:14   #481
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

I think I paid Rs 3.5K for my 4 year old Eons annual service which included the usual oil and filter change plus Wheel Alignment and Balancing. That was my last service with Hyundai as extended warranty also expires at 4 years. Now hello to the FNG and stay happy for the rest of the cars life.
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Old 5th March 2016, 20:39   #482
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My Punto had Rane steering rack. It had right tie rod issue and dealership said the whole unit needs replacement. FIAT changed the vendor to Sonya now but gave me 50% discount on new rack as its not my fault that Rane does not come with child parts (in this case tie rods). One happy FIAT customer . I don't think you need to change the whole rack for an oil seal!!!
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Old 7th March 2016, 22:33   #483
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On my way back from Mysore today morning, there was a sudden noise - very similar to a tube-type Tyre puncture. After inspecting the tires and driving on, I realized that the sound was coming from the A/C (Compressor). This minor sound transformed into a whine and then to a screeching noise within seconds. I turned off the A/C and got the car inspected at Advaith Hyundai near Channapatna. The SA took a test drive and was able to reproduce the problem. He said that the compressor bearing is jammed and has to be changed. He quoted Rs. 1500 + labour/parts (if any). Since I was in a hurry to reach B'lore, he suggested I visit HASS in B'lore.

Later today, I visited Advaith service near Graphite signal (Hoodi). They inspected and suggested me to go for a compressor replacement because the compressor is damaged. The cost of the same is 23k + labour +taxes. He quoted 9k + labour + taxes for the bearing assembly alone but said that he cannot guarantee if it will work after replacing just the bearing assy.

Am I being (royally) taken for a ride? I am planning to visit an FNG. Lets see what they diagnose.
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Old 7th March 2016, 22:43   #484
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Quote:
Originally Posted by nerd1200 View Post
I turned off the A/C and got the car inspected at Advaith Hyundai near Channapatna. The SA took a test drive and was able to reproduce the problem. He said that the compressor bearing is jammed and has to be changed. He quoted Rs. 1500 + labour/parts (if any). Since I was in a hurry to reach B'lore, he suggested I visit HASS in B'lore.
The Channapatna SA seems to have given you the correct solution. The Hoodi guy sounds like he is trying to take you for a ride. Avoid the latter!

Try a different workshop, be it a Hyundai authorised centre or independent garage or FNG. There are some good independent A/C specialists in many cities. Take a look at the BHPian recommended ones on the Bengaluru sub-forum.

Last edited by GTO : 2nd May 2016 at 09:58. Reason: Trimming quote :)
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Old 7th March 2016, 23:21   #485
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

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Later today, I visited Advaith service near Graphite signal (Hoodi). They inspected and suggested me to go for a compressor replacement because the compressor is damaged. The cost of the same is 23k + labour +taxes. He quoted 9k + labour + taxes for the bearing assembly alone but said that he cannot guarantee if it will work after replacing just the bearing assy.
I too am having an issue with my 2007 Hyundai Getz GLS's, AC system. It's hardly cooling the cabin. Took it to the local Hyundai service center. Was told that the AC system needs cleaning + parts if any are damaged. Turned out that the evaporator was leaking. The SA recommended replacing the evaporator. Having no choice gave an 'ok'. To do this, I was told that the technician will need to remove the entire dash and then work on the AC system. The total cost of cleaning the AC system + replacement of evaporator was slightly above INR 8K. The job was done in a day and I made the payment.

After taking delivery of the Getz, noticed after awhile that the AC cooled for sometime and then goes back to blowing room temperature air. Have given it back to Hyundai Service Center to have them check it out again. They could replicate the problem. Got a call from them saying that in addition to evaporator which was replaced, now the condenser seems to be giving problems and needs replacement. They have assured that, replacing the condenser for sure will resolve the issue.

Now the situation is, currently they do not have any condensers in stock, so I have been asked to wait a few days until stock arrives.

Last edited by geotracks : 7th March 2016 at 23:23.
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Old 19th March 2016, 13:01   #486
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Hi All,
I have recently purchased Hyundai Xcent. At the time of purchase, I had asked for extended warranty till 5th year (3rd year was free). I didn't get a proper response and it was said that it can be availed later. I went ahead with purchase. I checked for the extended warranty for 4th and 5th year during the first free service with the service center. But they said, there is no option to take 4th and 5th year alone. I can only take 4th year warranty.

I called the Hyundai customer care today to get a clarification. But the response was very poor. I was rudely told that it is a policy and they cannot do anything. The funny part is, if i didn't have the 3rd year warranty, I'm still eligible to take all 3 years together. I also asked if I can pay for all 3 years now and get it and even that is not allowed.
I don't understand how this policy is decided. Can I contact someone from Hyundai directly to get a convincing answer?
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Old 3rd April 2016, 02:16   #487
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by nerd1200 View Post

... I visited Advaith service near Graphite signal (Hoodi). They inspected and suggested me to go for a compressor replacement because the compressor is damaged. The cost of the same is 23k + labour +taxes. He quoted 9k + labour + taxes for the bearing assembly alone but said that he cannot guarantee if it will work after replacing just the bearing assy ...
Okay, so the update on this:

I got the car checked at Trident (Mahadevpura) and Aditya Car A/C (Ejiura) as well. Both shared the same response - compressor conked off (for no apparent reason). Anyway, Aditya quoted 22k for the same (including labour/fitment/gas-charge/taxes) while Hyundai ASC quoted 25k (Compressor + AC Service Level-2) + taxes. I opted for the latter for obvious reasons and confirmed Advaith. They insisted I pay 10k in advance (so that I don't run away! ) to which I obliged, a bit unwillingly. Since Accent is not in production now, I had to wait for 5 days for the part to reach them.

Now comes the fun part. I requested additional jobs/issues (fix some rattles, some noise coming from rear suspension and a chirping noise from the clutch) to be taken care of and left the car with them. The next morning, I fire up the Hyundai Care app to check the bill amount and am shocked to find that its 35k!! I quickly call my SA to get some clarity on the same, apparently, he was not aware as well. He asked me to come down to collect my car while he figures it out. What I find out at the service center was amusing - the chap who typed in the final job sheet assumed that it was a regular paid service and mentioned the same on the job card. Hence a full 50k KMs service was carried out on my car (including engine oil change, wheel alignment, balancing, throttle body cleaning, brake pads, shoes cleaning, etc.). I was pleasantly surprised when they admitted their mistake and did not charge me a single penny for the service (I presumed they would force me to pay for the consumables at-least).

On a closing note, I am still a bit confused on why the compressor conked off in the first place (it happens pretty rarely is what I hear). Since Hyundai provides a warranty of merely 6 months on spares, I need to be careful.

Last edited by nerd1200 : 3rd April 2016 at 02:24.
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Old 23rd April 2016, 15:47   #488
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

For my 35k, 2012 i10 Kappa2 Service, the SA initially quoted me 12k. That is just regular PMS, Oil and other fluid changes.

Now he called me and said that Dicky Balancer, Brake Propotional Valve should be changed which amounts to Rs 2500

Finally he dropped the A-Bomb. He said clutch is hard and should be replaced. It will cost another 12k. I asked whether it was a cable issue. He said cable is intact and the whole assy needs replacement.

This is V3, Hyundai - Chennai

How do we verify these claims to be true or not? I personally believe that these people are fleecing me
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Old 23rd April 2016, 16:47   #489
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Quote:
Originally Posted by eyesice View Post
For my 35k, 2012 i10 Kappa2 Service, the SA initially quoted me 12k. That is just regular PMS, Oil and other fluid changes.

Now he called me and said that Dicky Balancer, Brake Propotional Valve should be changed which amounts to Rs 2500

Finally he dropped the A-Bomb. He said clutch is hard and should be replaced. It will cost another 12k. I asked whether it was a cable issue. He said cable is intact and the whole assy needs replacement.

This is V3, Hyundai - Chennai

How do we verify these claims to be true or not? I personally believe that these people are fleecing me
There is something wrong with that initial amount. It cant be 12k for regular stuff. Ask for the breakdown.
Second, could be. But by his other quotes, looks to be a gyp as well.
For the third, tell him hard is not a problem. Is it slipping?

Last edited by mayankk : 23rd April 2016 at 16:49.
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Old 23rd April 2016, 22:03   #490
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
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Now he called me and said that Dicky Balancer, Brake Propotional Valve should be changed which amounts to Rs 2500
Whats a dicky balancer?

Last edited by Aditya : 2nd May 2016 at 07:33. Reason: Trimming quoted text
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Old 23rd April 2016, 22:31   #491
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Quote:
Originally Posted by eyesice View Post
For my 35k, 2012 i10 Kappa2 Service, the SA initially quoted me 12k.
.
.
.
I personally believe that these people are fleecing me
My sincere advice is to stop going to them and take the car to 3rd party service center like Bosch. They do much better Job and don't con the customers.

Last edited by Aditya : 2nd May 2016 at 07:34. Reason: Trimming quoted text
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Old 23rd April 2016, 23:44   #492
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Quote:
Originally Posted by blackasta View Post
Whats a dicky balancer?
Apparently the hydraulic setup that holds the boot upright. He said it's weak and I may have to hold it while its opened.

Quote:
Originally Posted by harishpr View Post
My sincere advice is to stop going to them and take the car to 3rd party service center like Bosch. They do much better Job and don't con the customers.
Yes. This is probably my last visit to a H.A.S.S. I am not sure what 3rd party options are good in Chennai. Have to search the T-Bhp directory for this.

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There is something wrong with that initial amount. It cant be 12k for regular stuff. Ask for the breakdown.
Second, could be. But by his other quotes, looks to be a gyp as well.
For the third, tell him hard is not a problem. Is it slipping?
For the initial 12k, he said since its a 30k maintenance service, there are quite a lot of things to be done. I asked him to do whatever was there as per the service manual. I will ask him for the breakup.

I dont think the clutch is slipping. I always make sure that engine RPMs and the speedo match properly. I also have not noticed any power loss while driving.

How else do we find out if the clutch is slipping or not?


Mods : Could you merge my previous post with this one?

Last edited by Zappo : 13th May 2016 at 18:28. Reason: As requested
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Old 23rd April 2016, 23:55   #493
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

I always had good service experience with Hyundai. I own grand i10 diesel and service costs were almost same or lesser than my maruti cars. SA always tries to push for more jobs but I insist on work mentioned only in manual. This way, the service costs are low I believe.
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Old 24th April 2016, 01:17   #494
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Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
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...I dont think the clutch is slipping. I always make sure that engine RPMs and the speedo match properly. I also have not noticed any power loss while driving.

How else do we find out if the clutch is slipping or not?...
Does the clutch jerk while releasing after engaging the gear? As you said, there is no power loss. Even if there a jerk while releasing the clutch, a bleeding job should ideally take care of it.

Do you feel there is any problem with your drive or any major difference compared to the last 25K kms drive?

If you are convinced that there are no above mentioned issues, please do not bother to get this job done. If you need a second opinion, take the car to a trusted / well known mechanic.
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Old 24th April 2016, 07:36   #495
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Does the clutch jerk while releasing after engaging the gear? As you said, there is no power loss. Even if there a jerk while releasing the clutch, a bleeding job should ideally take care of it.

Do you feel there is any problem with your drive or any major difference compared to the last 25K kms drive?
I haven't noticed any jerk while shifting it into any gear. The clutch has been a bit hard for about 20K kms now but not as hard as my legs would pain or anything. I usually drive in bumper to bumper traffic.

There are absolutely no problems with my drive and I haven't noticed any major problems at all.

When I asked him whether the replacement was really necessary at this point, he said that if you drive beyond 80 km/hr constantly as in highways, you need to replace it. However, if it's going to be within city limits, I can drive with some caution. I honestly don't understand the correlation here.

Like you suggest I shall ask him not to replace the clutch assembly for now.

I hope they really don't put a faulty component in there to convince me that the clutch is indeed to be replaced.

Last edited by eyesice : 24th April 2016 at 07:41. Reason: Added more info
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