Go Back   Team-BHP > BHP India > The Indian Car Scene


Reply
 
Thread Tools Search this Thread
Old 17th February 2011, 19:32   #1
Team-BHP Support
 
Jaggu's Avatar
 
Join Date: May 2004
Location: Bangalore
Posts: 17,461
Thanked: 6,715 Times
Angry Hyundai India, unreasonable long term maintenance and service practices!

A little bit of background first, please bear with the long post.

I recently purchased a Hyundai Automatic from a fellow team-bhpian and a very good friend. The car is in great condition though its 7 years old. Had 34,000 genuine kms on the odo and was taken care off really well. When i purchased the car, previous owner had clearly given me all the details including pending works. Included in this was a minor oil leak at the steering rack assembly.

This car is for my wife, who is an absolute new'b to car ownership and maintenance. To avoid any heart burns for a new car owner, i decided i would do a comprehensive preventive maintenance (40,000 kms service) and repairs before handing over the vehicle.

Previous owner had cautioned me about Hyundai service, especially in Bangalore where it is always a money making affair and how he never was satisfied nor confident about the service experiences at dealers. He even preferred to use an independent HASS if it was an option, and suggested that i do the same.

Another fellow bhpian also had shared his Hyundai experiences sometime back with me. He was of the opinion that dealerships were cut throats and minting money by charging exorbitant prices for parts. The same part according to him was available outside, from the same parts manufacturer but without the Hyundai seal. I know that this is the case with many manufacturers, so even argued with him that he is over reacting. He went on to prove i was wrong and fixed his cars multiple times outside with genuine parts, every time at 1/3 the cost. Still i was a firm believer that Hyundai is one of the cheaper brands to maintain.

Coming back to my story, I was prepared for costly parts, like drive shaft which are unique to the automatic model. But boy, was i ready for a BIG surprise!!!

Ok now the question comes why dealership workshop?

I could have given to n number of non branded workshops which i know, but did not want to compromise, and decided i will give it to the dealership workshop itself. I did not want to risk it with the current owner, you can say he he he. Service center was right next to my office, which was a very big convenience factor. I have previously used their service also, when i was baby sitting another friends Accent, the facilities was really good and service pretty straight forward. What more can i ask for?

Now the service and dealership experience is a story by itself but let us come to the crux of the topic.

Replacement Vs Repair philosophy.

Job no 1: Replace drive shaft boots.

Story behind the job. One side axle aka CV assembly was brand new and costed sweet 27,000 INR. Reason given for the cost was, being an automatic, axle is different and costly. Accepted. For your reference manual model axle unit is approx 8000 Rs. So basically this part alone is 3 times the cost.

Since it was an old car and the CV being so costly, as a preventive exercise i wanted to replace the boots for the other axle, which was not replaced.

Response from the SA: Sorry sir we don't have the part.

Me: Ok fair enough, being automatic you would want to order right?

SA: No sir, CV boot is not available for auto's. If something happens one has to replace the whole assembly.

Me: Shocked!

Tell me one of the most vulnerable part of the drive train, which especially in India conditions fails atleast once every 4-5 years. Part is not available??!! What logic, just because its an automatic?? Apart from the minor difference in axle dimension i dont even think there is a difference in the boot (need to confirm this though). Anyways right now its not damaged so i thought i have time and asked him to ignore the job.

Job no 2: Fix steering rack oil leak.

This was a known issue and had to be fixed, coz oil level was moving from max to min mark within 300 kms.

We all know the oil seal is the weakest link in any power steering assembly and usually a replacement job and overhaul is good enough to get it back in shape. Generally cost can be anything between 300 to a 1000 bucks. I have done this for other very expensive brands and know very well that it is one of the easiest jobs one can do.

What about Hyundai and that too a Santro???

Surprise, surprise! According to the SA, steering rack oil seal cannot be serviced. You have to replace the whole rack assembly. Phew! Ok how much for the rack, was expecting some 5-8k?? Well for Hyundai Santro it costs 18,000 bucks!!

Reason given, rack never fails!

I was not convinced, so i enquired more.

SA went on to say: Hyundai does not recommend this job, even if it is under warranty, they just go for blind replacement of the rack.

ME: Fair enough, great job of warranty cover! BUT what about poor owner once he is out of warranty???

SA: Sir it is a life time part, and it never fails.

Me: Atleast can you check if it can be fixed.

SA: No sir, rack we cant do anything. We have tried it and the seal gave away in a day. It was a major issue and hence we dont even try. Only if it is the column side seal we can give it a try.

Me: Ok atleast give it a look and see what best can be done.

SA went on note the point very unwillingly and said he would call and inform me, what can be done. A small ray of hope for me.

Next day i promptly get a call by noon.

SA: sir rack oil seal is gone.

Since i was aware of this i said: ok can it be fixed?

SA: Nope cant be done. Its a rane unit and it cannot be repaired, we need to order the rack assembly which will cost you approx 18000.

Me: Are you sure?

SA: Yes sir 100% sure.

Me: do i need to check with hyundai?

SA: Sir am telling you it is not possible.

What more can a poor customer do??? so i said ignore it and I will try to fix it outside.

Now what is the truth?

I really dont know at this point of time. But i defenitely intent to find out. What i have decided is i will first email Hyundai and wait for a response. Which definitely might not come. Meanwhile try to fix the same through an independent garage.
----------------------------------------------------------------
Now the question that comes to mind.
  • Is Hyundai India ripping off unsuspecting customers?

I can understand parts being expensive at a dealership but almost 3 times the cost???
-------------------------------------------------------------------


I have to take the word of the dealership for the time being on this next point.
  • Why is it that service kits not available or recommended by Hyundai???

Rubber parts fail, fail more in our indian conditions. An oil seal or a drive shaft boot costs some 200-400 bucks. If these parts fail and attended to on time, the more expensive unit can be saved. And these whole units are really NOT that cheap!!

----------------------------------------------------------------------
  • If you are a long life cycle customer? Should you stay away from Hyundai? Or atleast the dealership workshops of theirs?

----------------------------------------------------------------------

I really dont care spending 20 k for a brand new steering rack, just spent 4k for synthetic oil and 4k for general service. So if i have to replace the rack, i will do that also. ie if i cant get it fixed outside. To be very honest, even if i add this to the car cost, its a really sweet deal for me.

Issue is NOT the money, but how un-ethical this particular so called "common mans" brand has become!

Hope i will get some answers soon for these questions. To be very honest i was never a big fan of Hyundai. I always felt they had products without any soul and stayed away from them. This was my first actual ownership experience and to be very honest, at this point of time am sure will be the last from Hyundai.

Last edited by Jaggu : 17th February 2011 at 22:27.
Jaggu is offline   (4) Thanks Reply With Quote
Old 17th February 2011, 19:44   #2
Senior - BHPian
 
Join Date: Jun 2007
Location: -
Posts: 4,688
Thanked: 3,542 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Jaggu, I have been complaining of Hyundai's expensive maintenance cost for a long time now. Most of their dealerships are fraud. Parts are OK, but the labour is prohibitively expensive. And still no solution to the i20's teething problems. Can you imagine everytime 5-6K cost for a santro service? And its PMS being even more expensive than that of a jazz?

Last edited by sidindica : 17th February 2011 at 19:47.
sidindica is offline   Reply With Quote
Old 17th February 2011, 19:54   #3
BHPian
 
shivasuma's Avatar
 
Join Date: Jul 2006
Location: Bangalore
Posts: 755
Thanked: 268 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Oh boy!, my i20 diesel is due for its first paid service at the end of this month. Hope they don't try to rip me off. I will look into the manual and see what needs to be changed/replaced at the 4th service.
shivasuma is offline   Reply With Quote
Old 17th February 2011, 19:59   #4
BHPian
 
Join Date: Feb 2007
Location: Delhi
Posts: 64
Thanked: 9 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Fortunately one of my friend had a long tenure at multiple Hyundai Service Centres. Whether it was warranty or not, I always followed up my friend for Service of my Santro.

Now since he has opened his own workshop, I still follows him. He is like a magician and one of the best in business that I know of.
Joy73US is offline   Reply With Quote
Old 17th February 2011, 20:12   #5
Senior - BHPian
 
Join Date: Apr 2008
Location: Bangalore
Posts: 2,438
Thanked: 856 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Well well... We were wondering back in 2007, why the HASS was quoting 22k for a silencer job on a 4 year old Santro. Now we know! We were able to get the work done outside for 8k!!!

Interesting to see what answers you will find
abhinav.s is online now   Reply With Quote
Old 17th February 2011, 20:22   #6
Senior - BHPian
 
rjstyles69's Avatar
 
Join Date: Sep 2006
Location: Bengalooru..
Posts: 4,342
Thanked: 783 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

I thought only samurai had a one off experience , but then this is truly a rip off. A steering rack's oil seal cant be repaired ? LOL I wonder what Hyundai thinks.
I guess I will have to run for cover now, I coaxed and then finally convinced my colleague into buying a i20 when he wanted to pick up the Swift. Wonder if he is gonna come back at me someday soon.
rjstyles69 is offline   Reply With Quote
Old 17th February 2011, 20:26   #7
BHPian
 
Join Date: Mar 2007
Location: New Delhi
Posts: 245
Thanked: 72 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

The same rack issue happened with my cousin Santro and he was also given an estimate cost of INR 18k's. He got the seal replaced outside for 400 bucks!
akhilesh is offline   Reply With Quote
Old 17th February 2011, 22:20   #8
Senior - BHPian
 
wildon's Avatar
 
Join Date: Jul 2007
Location: Bangalore
Posts: 2,412
Thanked: 1,032 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

When i got irritated with the steering noise, i asked them to replace the rack assembly, and the first answer i got is:

Hyundai only recommends to replace the Yoke spring and Pad and not the full assembly. But i'm sure when your warranty is over the tone will be;

Sir Hyundai doesn't recommend to repair it, you have to change the whole assembly.

You have to be extra careful at paid jobs in HASS.

One more thing i have to mention here, Hyundai never responds to your mail if you have a problem with the car, their automated reply is please contact your A.S.S.

Their own staff's says "They never listen to Indian's when we give feedbacks and suggestions". They simply ignore us.
wildon is offline   Reply With Quote
Old 17th February 2011, 22:41   #9
BHPian
 
pras.oct25's Avatar
 
Join Date: Oct 2008
Location: Chennai
Posts: 665
Thanked: 7 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

I saw my friends bill from maruti in Chennai for 50000km service on his diesel dzire today.

Labour : 725
Disc brake cleaning : 250
Drum brake cleaning : 250
Rotation : 250
Alignment 400

All this plus taxes.

The same stuff at hyundai for my verna crdi
Labour: 800
They do complete brake cleaning for free everytime. I only pay 70 bucks for the bolt and nut hub which has to be replaced.
Alignment charges are included in the 800 bucks for labour.
Rotation is 200 for 4 tires.

Now are we going to say that maruti's are expensive to maintain?
Why is everything being generalized here based on one service center or one specific car?

Last edited by pras.oct25 : 17th February 2011 at 22:44.
pras.oct25 is offline   (1) Thanks Reply With Quote
Old 17th February 2011, 22:43   #10
MCR
BHPian
 
Join Date: Aug 2009
Location: Yokohama, Japan
Posts: 707
Thanked: 182 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Well, I would like to re-quote my post from September 2009.

http://www.team-bhp.com/forum/indian...ml#post1474060 (Advaith - ORR, Bangalore taking too long to deliver my i20)

Though the post is about their service or lack of it in general, I would like to say that they are least responsive when it comes to troubles.
A colleague has a 2009 October I20. After four months of ownership, he found a bulge in the tyre. The Hyundai service personnel did not honor the warranty and said the bulge was caused by driving on bad roads. As of today, he has high rattle on his steering and Hyundai is asking for money to sort out the issue, since his car is out of warranty. As he was pondering to pay and get the steering assembly replaced, I just sent him a link to Wildon and Skanchan's thread. He is happy that he saved a lot of money and heartburn.
MCR is offline   Reply With Quote
Old 17th February 2011, 22:59   #11
Senior - BHPian
 
Join Date: Nov 2006
Location: Vizag
Posts: 1,900
Thanked: 1,096 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Hyundai A.S.S. so bad? That is news to me because on lot of forums here in tembhp, people often lauded Hyundai's A.S.S. and derided Tata's.

Whatever, what Jaggu has gone through is horrendous. Boy, since when did Hyundai tariff started matching, or dare we say bettering, Skoda's tariff? If this is how they charge, most people will stay away from auto-transmission cars.
pgsagar is offline   Reply With Quote
Old 17th February 2011, 23:02   #12
Senior - BHPian
 
rameshnanda's Avatar
 
Join Date: Oct 2009
Location: Chennai
Posts: 1,219
Thanked: 798 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Its No surprise for me.
I have previously owned a Hyundai and never had a good service experience with them. I have posted one of my experience with them in another thread.

http://www.team-bhp.com/forum/indian...ml#post1807379 (Experience at HMP - More of talk less of Delivery)

Last edited by rameshnanda : 17th February 2011 at 23:04.
rameshnanda is offline   Reply With Quote
Old 17th February 2011, 23:05   #13
BHPian
 
freakmuzik's Avatar
 
Join Date: Dec 2009
Location: Trivandrum
Posts: 456
Thanked: 376 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Quote:
Originally Posted by pras.oct25 View Post
I saw my friends bill from maruti in Chennai for 50000km service on his diesel dzire today.

Labour : 725
Disc brake cleaning : 250
Drum brake cleaning : 250
Rotation : 250
Alignment 400

All this plus taxes.

The same stuff at hyundai for my verna crdi
Labour: 800
They do complete brake cleaning for free everytime. I only pay 70 bucks for the bolt and nut hub which has to be replaced.
Alignment charges are included in the 800 bucks for labour.
Rotation is 200 for 4 tires.

Now are we going to say that maruti's are expensive to maintain?
Why is everything being generalized here based on one service center or one specific car?
Seeing many people's reaction on Hyundai's A.S.S, i do not think its being generalized. And its not just one specific service center. Please do check the replies that have been posted before your posts and in other threads. You can see people from many parts, say Delhi, Bangalore, Chennai and more experiencing the same stuff. And steering rack issue is one which can be solved easily, at least according to what Jaggu and others have mentioned here, with experience. So I feel that it is a serious issue and not something thats being generalized!
PS: Please do not feel that I am talking against you or something. Just sharing my views!
freakmuzik is offline   (1) Thanks Reply With Quote
Old 17th February 2011, 23:09   #14
Senior - BHPian
 
AbhiJ's Avatar
 
Join Date: Jun 2008
Location: Kolkata
Posts: 1,282
Thanked: 415 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Tell me the size of the oil seal.. I ll try to source an excellent quality one for you ..
AbhiJ is offline   Reply With Quote
Old 17th February 2011, 23:12   #15
Team-BHP Support
 
.anshuman's Avatar
 
Join Date: Dec 2004
Location: Good-Gaon
Posts: 7,672
Thanked: 8,686 Times
Default Re: Hyundai India, unreasonable long term maintenance and service practices!

Jaggu i have had similar experience too. I'd say this common across all manufacturers, not limited just to Hyundai. Depends on the local dealer. Posting a quote from earlier post:

Quote:
Originally Posted by .anshuman View Post
Originally posted in May 2010; Car = Elantra CRDi

Last week the AC stopped working. My car was with Dad, he got the Car AC checked at a Local AC mechanic in Dabwali (This place does not have a Hyundai Service station), the fault was traced to AC compressor clutch.

The car was later taken to Hyundai workshop in Hisar. The mechanic even without a proper check-up declared the Compressor to be dead, the Estimate for repair was quoted Rs.35000+ Labor+ Taxes.

I got the car back to Gurgaon to my Trusted Hyundai workshop, the check-up revealed only clutch and coil were damaged, after replacement the AC is working great again.

Cost- 12K for Clutch + Coil + Gas+ Oil + Labour + Tax

Lesson Learnt: Always take a alternate advice before saying yes for an expensive job. In my case i managed to save over 30k.

The Car was accepted without appointment, All parts were readily available, the car was delivered on the same day. I am sure if it would have been my Punto, i might had to wait for weeks if not months for this same job. Thanks to Hyundai for stocking parts of a discontinued car that did not sell in volumes.

OT: Mercury touched 48 degrees in Hisar.

Last edited by .anshuman : 17th February 2011 at 23:14.
.anshuman is offline   (1) Thanks Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Unreasonable dilemma! Thar Vs Gypsy! Mostly resolved Page 9. Jaggu 4x4 Vehicles 218 14th September 2016 04:29
Long traffic jam - Best practices? greatgyan Street Experiences 42 10th August 2016 14:20
Swift DDiS Ldi : long term report - 35k service done shantyrocks Long-Term Ownership Reviews 34 8th August 2013 20:57
Hyundai Verna CRDI Long term ownership report with complete service details pras.oct25 Long-Term Ownership Reviews 24 12th April 2011 21:34
Short Term vs Long Term Ownership, New Car vs Used Car Ownership architect The Indian Car Scene 10 9th May 2008 11:39


All times are GMT +5.5. The time now is 00:22.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks