Hyundai i10 & i20 plagued with steering noise issues

[wildon]

Well since long time we were debating on this and today i have an evidence for the same.

Here is some important info from the TSB

Based on a Hyundai India TSB dated on 13th September 2010 it has been confirmed that the infamous 'steering rattling noise' do exist in large numbers both in i10 & i20.

Model : i10 /i20
Group : Steering System
Number: 10-56-I09-PA/PB
Date : 13- Sep -2010
Area : INDIA

Subject: CAMPAIGN FOR GEAR ASSEMBLY STEERING NOISE CONCERNS.

DESCRIPTION

This is with reference to the feedback received from dealers regarding, rattle noise from the gear assembly steering on the rough road at any speed.This rattle noise occurs when there is a contact between the rack support yoke and the yoke plug (metal to metal contact) due to vibration on rough roads.

This rattle noise can be eliminated by replacing the urethane pad with yoke plug & and yoke spring as shown in figure.
..........
PARTS REQUIRED

Case A - Kit-1
a. Yoke Plug
b. Urethane Pad
c. Yoke Spring

Model falls under CASE A - i10 & i20
Applicable VIN range for i10 - 417501 ~ 699405
Production periond - 19.08.09 ~ 31.07.10

Applicable VIN range for i20 - 073867 ~ 207656*
Production period - 23.07.09 ~ 31.07.10

Case B - Kit-2
a. Urethane Pad
b. Yoke Spring
Model falls under CASE B - i10 & i20

Applicable VIN range for i10 - 124027 ~ 417500
Production period - 01.07.08 ~ 18.08.09

Applicable VIN range for i20 - 016366 ~ 073866
Production period - 01.12.08 - 22.07.09

Note: For vehicles affected under CASE - A, yoke plug replacement is necessary since oil has been applied in the yoke plug. However in CASE-B, no application of oil, so yoke plug replacement is not required.

* Campaign need to be performed in all the affected vehicles without customer complaint.
................

Originally Posted by skanchan95

Have a look at the second page, which is partly visible. There is a clause on warranty on the second page, which seems suspicious.

Attaching a more clear picture

[ghodlur]

Thats some bad news for the Hyundians. Can we then expect a recall from Hyundai.

What about the models brought in 2011? Are they then defect free? My Sister recently brought an i10 AT. I need to mail her this info then.

Thanks Wildon for bringing this imp piece of information. I guess we will now see more i10 and 120's in the Hynudai workshops

[anilisanil]

But hey! Wasn't this done long ago? I think I read Wildon's post only on how Hyundai wants to put urethane pad between yoke plug and spring? What is new in this? Am I missing something?

[wildon]

Originally Posted by anilisanil

Am I missing something?

Just sit and calculate the total number of vehicles affected from that VIN range, you will be shocked.

[anilisanil]

Originally Posted by wildon

Just sit and calculate the total number of vehicles affected from that VIN range, you will be shocked.

Oh yeah!!!! I was just concentrating on the solution to the issue and was expecting to read a different solution than what posted before!!

That number is really




But did adding the urethane pad help the cause? I heard that it did not. If it actually does not then Hyundai should do something!!

[kalpeshc]

Damn - I just bought a May 2010 mfg i20 !! Unfortunately the VIN falls in that range. Till now it has traveled 2350 kms but no rattles. Do I go ahead and just request them to do replacement under Case A?

[ajman28]

I remember reading a detailed thread on this issue by one of the members. If iam not mistaken the member was located in Rajasthan. Can't find the thread now.

[jraj]

My September 2009 model i20 had the Yokepad and spring replaced during the first free service.However the issue still continued.

So the Steering rack itself was replaced at HMP,Chennai.But the issue returned after apprx 1.5k kms.

Again the Yokepad,spring was replaced at Beau Hyundai at my hometown.Its been more than 5k kms since this change.The issue hasnt re-occured yet.

I seriously hope it stays this way.

[skanchan95]

So much for Hyundai's claims that only certain cars have the issue. It shows that there is a serious design defect in the car, the sheer number of cars affected proves this. They know that at some point in time, cars manufactured in this period will be coming in with this complaint.

I don't know how long will they be insisting on this yoke spring, urethane pad drama. It did not work on my car and the rattling still persists.

Also, quoting from another thread : http://www.team-bhp.com/forum/indian...n-driving.html

A new provision would be included in the Motor Vehicles Act, 1988 that would make car manufacturers liable for penalty in case of faults.

The penalty would be a fine of Rs 1 lakh or imprisonment of up to three months or both. In case a consumer finds manufacturing faults with the brake system or engine or any other part, he would now be able to lodge a complaint with the state transport authority. The authority would get experts to investigate the fault and then recommend action. The provision , which will be included as Section 182 A in the Motor Vehicle Act , has been included after a spate of complaints from consumers and recent instances of car recall by manufacturers.

[Klub Class]

If my calculations are to believed, the steering rattle issue is present in 766,666 vehicles!!

Will there be a mass recall for solving the rattle issues?

[anilisanil]

Originally Posted by Klub Class

If my calculations are to believed, the steering rattle issue is present in 766,666 vehicles!!

Will there be a mass recall for solving the rattle issues?

Mass recall? In India? They will comfortably spare themselves the horror!! This TSB too would have never seen the light if it were not for Wildon. Remember, this is not official.

[shivasuma]

I bought my i20 diesel in Sep 2009. I have not had any issues with the steering till now. Is it possible that the dealer corrected it without informing me or maybe I just got lucky and have not had the problem(yet!)? I am going for my 4th service (first paid service) next week. I will ask them about this issue.

[wildon]

^^
If your Tax invoice receipt showing the part no: 08Z0X57776 then your car is plagued with this issue and got a field fix for the same. If your dealer is not given any explanation for the same you can safely assume that they are covering it up the issue.

[theexperthand]

Thanks a lot, Wildon - I have spoken to two of my colleagues about this (1 i10 and 1 i20).
The guy with i20 took this issue with his service center few months back, and they fixed it for him - he do not know what did they change, but now the issue is gone.

The i10 owner have this issue, and he said he will take this up with HASS.

I will spread the awareness within my circle, it is a shame that Hyundai is not admitting it in public, like Honda did.

Thanks again for all your efforts.

[wildon]

Originally Posted by Klub Class

If my calculations are to believed, the steering rattle issue is present in 766,666 vehicles!!

and what do you do when the HASS says, its an isolated issue, we never got any complaints for the same.