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Old 19th June 2014, 09:12   #1
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Default Audi introduces 'ART' to remotely diagnose vehicle problems - Much needed in India?

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Audi deploys innovative communications robots to streamline vehicle service visits and a better experience.
  • Audi Robotic Telepresence (ART) is the first technology of its kind among automakers
  • Communication device allows Audi Technical Assistance consultants to remotely diagnose vehicle problems
  • ART will improve service speed and accuracy for customers as well as reporting of technical topics to Audi factories
The innovative Audi Robotic Telepresence (ART) provides a one-on-one virtual link that connects dealers across the country with expert technicians at Audi of America. This telepresence allows those technicians to inspect and help service vehicles as if they were standing alongside the local dealer technicians.

This level of service precision is accomplished through an advanced, remotely controlled robot that displays the operator's face on a screen while permitting the ability to move around the vehicle.
ART enables Audi Technical Service teams to interact and converse with service technicians at local dealerships, even while physically in a different location.
An attached borescope and handheld camera allow the operator to further inspect engine components and other difficult-to-reach parts of the vehicle.

Read the complete Audi press release here: http://audiusanews.com/newsrelease.d...&id=3750&mid=1

And the video at: http://audiusanews.com/mediacenter.d...9&searchresult
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Old 19th June 2014, 10:41   #2
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Default Re: Audi introduces 'ART' to remotely diagnose vehicle problems - Much needed in Indi

The general knowledge level of dealership staff (SAs) in India is appalling.
This should help a great deal if they deploy and institutionalize this religiously.
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Old 19th June 2014, 16:07   #3
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Default Re: Audi introduces 'ART' to remotely diagnose vehicle problems - Much needed in Indi

Perhaps in the near future, all brands service centers would be connected to a few central offices to offer such services. This can ensure better proliferation of authorised service centers, while keeping costs a bit low, and helping out in alleviating the key problem of attrition of highly trained personnel.

This is also similar to how things where when the BPO industry was about to start, could be a really big business.
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