Go Back   Team-BHP > BHP Worldwide > The International Automotive Scene


Reply
 
Thread Tools Search this Thread
Old 25th October 2016, 14:43   #1
Senior - BHPian
 
hserus's Avatar
 
Join Date: Sep 2014
Location: Chennai
Posts: 1,117
Thanked: 933 Times
Default Consumer Reports pulls recommendation for Honda Civic after negative customer feedback

http://www.wsj.com/articles/consumer...ity-1477331492

Quote:
The influential product-review magazine pointed to several problems on the redesigned Civic—ranging from electronics failures to entire dashboard consoles needing replacement—as reasons for withdrawing its coveted stamp of approval for the second time in five years.

...

Honda made extensive design changes when it overhauled the Civic for the 2016 model year, increasing the chances of problems occurring, he added.

Whereas Honda once took a more conservative approach to model redesigns—phasing in major changes over several years rather than all at once—it has become more aggressive in recent years in moving quickly to introduce new technology, Mr. Fisher said.

In 2011, Consumer Reports dropped its recommendation for the 2012 Honda Civic, citing “lower interior quality” and “a choppy ride, long-stopping distances and pronounced road noise.”
hserus is offline   (7) Thanks Reply With Quote
Old 25th October 2016, 15:53   #2
Senior - BHPian
 
sumeethaldankar's Avatar
 
Join Date: May 2007
Location: Mumbai
Posts: 2,356
Thanked: 740 Times
Default Re: Consumer Reports pulls recommendation for Honda Civic after negative customer feedback

The link is asking for a sign-in. Does the article say that the new Honda Civic has reliability issues?
sumeethaldankar is offline   Reply With Quote
Old 25th October 2016, 15:59   #3
Distinguished - BHPian
 
CrAzY dRiVeR's Avatar
 
Join Date: Jun 2006
Location: Bangalore / TVM
Posts: 7,417
Thanked: 9,305 Times
Default Re: Consumer Reports pulls recommendation for Honda Civic after negative customer feedback

Quote:
Originally Posted by sumeethaldankar View Post
The link is asking for a sign-in. Does the article say that the new Honda Civic has reliability issues?
"The influential product-review magazine pointed to several problems on the redesigned Civic—ranging from electronics failures to entire dashboard consoles needing replacement—as reasons for withdrawing its coveted stamp of approval for the second time in five years."

This is a big disappointment. Last time they did this, Honda Civic as a brand went very low and they also decided not to launch the car in many markets including India, till the redesign was made available.

Not sure about the future of this new civic now.

It was looking good for Honda with the design being a huge hit and the 1.5L turbo petrol being equally good as well. Plus the coupe and the hatchback models were also well received in many markets.

Edit - Previously this happened in 2011 for the earlier generation and was discussed here - http://www.team-bhp.com/forum/intern...rts-tests.html (Honda Civic Fails Consumer Reports’ Tests)

Last edited by CrAzY dRiVeR : 25th October 2016 at 16:21.
CrAzY dRiVeR is offline   (4) Thanks Reply With Quote
Old 25th October 2016, 16:22   #4
Senior - BHPian
 
reignofchaos's Avatar
 
Join Date: Apr 2007
Location: Bangalore
Posts: 2,038
Thanked: 720 Times
Default Re: Consumer Reports pulls recommendation for Honda Civic after negative customer feedback

Anything CR publishes should be taken with a pinch of salt.
reignofchaos is offline   (1) Thanks Reply With Quote
Old 25th October 2016, 16:38   #5
Distinguished - BHPian
 
smartcat's Avatar
 
Join Date: Jun 2007
Location: Bangalore
Posts: 2,243
Thanked: 4,770 Times
Default Re: Consumer Reports pulls recommendation for Honda Civic after negative customer feedback

Issues don't seem to be very serious

Quote:
Consumer Reports dinged the Civic for its "infuriating" touch-screen radio, lack of driver lumbar adjustability, the limited selection of cars on dealer lots fitted with Honda's popular Sensing system, and the company's decision to offer LaneWatch instead of a full-tilt blind-spot monitoring system. Its score? A lowly 58.
http://www.autoblog.com/2016/10/24/c...s-honda-civic/

Quote:
Originally Posted by reignofchaos View Post
Anything CR publishes should be taken with a pinch of salt.
Oh, why?
smartcat is offline   Reply With Quote
Old 25th October 2016, 16:42   #6
Senior - BHPian
 
Join Date: Apr 2007
Location: Chicagoland
Posts: 1,447
Thanked: 414 Times
Default Re: Consumer Reports pulls recommendation for Honda Civic after negative customer feedback

Quote:
Originally Posted by reignofchaos View Post
Anything CR publishes should be taken with a pinch of salt.
Sweeping statement, that one. They publish the reliability rating based on surveys of their readers. So the fact that the car hasn't been reliable is not something they made up - people who bought the new Civic have told them that the car hasn't been reliable - and if the percentage of such people is higher than the survey average overall, they drop the recommendation. Now, the problems could be for infotainment systems (Honda has made some big changes on that), or many things non drivetrain related, but yet that is also part of the ownership experience. If you have to leave your brand new car at the dealer because the HVAC controls are not working (because it is all hidden behind the touchscreen), that is a problem, isn't it? The car is still in its first model year, there are likely kinks that Honda will have to iron out, and maybe next year, the reliability will be better and they will start recommending the car again. That is just normal for any brand.
vineethvazhayil is online now   (4) Thanks Reply With Quote
Old 25th October 2016, 16:48   #7
Senior - BHPian
 
hserus's Avatar
 
Join Date: Sep 2014
Location: Chennai
Posts: 1,117
Thanked: 933 Times
Default Re: Consumer Reports pulls recommendation for Honda Civic after negative customer feedback

Cribs about Honda not providing feature X or feature Y aren't as much of an irritant.

This quote from the WSJ article is a lot scarier and would definitely be a dealbreaker for anyone considering a new 2016 Civic.

Quote:
ranging from electronics failures to entire dashboard consoles needing replacement
hserus is offline   (4) Thanks Reply With Quote
Old 25th October 2016, 23:38   #8
Senior - BHPian
 
reignofchaos's Avatar
 
Join Date: Apr 2007
Location: Bangalore
Posts: 2,038
Thanked: 720 Times
Default Re: Consumer Reports pulls recommendation for Honda Civic after negative customer feedback

Quote:
Originally Posted by vineethvazhayil View Post
Sweeping statement, that one. They publish the reliability rating based on surveys of their readers. So the fact that the car hasn't been reliable is not something they made up - people who bought the new Civic have told them that the car hasn't been reliable - and if the percentage of such people is higher than the survey average overall, they drop the recommendation.
This is what they claim and they also claim they take reader feedback without root causing it themselves - I.e. take every reader's opinion verbatim. The reader might be whining about the system without knowing how to use it. This is exactly what happened with the xc90. The system had a learning curve which people assumed was just faulty and caused Volvo to drop 7 places in reliability this year. This is exactly why their ratings must be taken with a pinch of salt.
reignofchaos is offline   (2) Thanks Reply With Quote
Old 25th October 2016, 23:40   #9
Senior - BHPian
 
Join Date: Apr 2007
Location: Chicagoland
Posts: 1,447
Thanked: 414 Times
Default Re: Consumer Reports pulls recommendation for Honda Civic after negative customer feedback

Quote:
Originally Posted by reignofchaos View Post
This is what they claim and they also claim they take reader feedback without root causing it themselves - I.e. take every reader's opinion verbatim. The reader might be whining about the system without knowing how to use it. This is exactly what happened with the xc90. The system had a learning curve which people assumed was just faulty and caused Volvo to drop 7 places in reliability this year. This was not because he car was unreliable but rather the owner didn't know how to use something and assumed it was broken.
I have been personally responding to their surveys for the last 5 years. The questions are very targeted and there is no guesswork. I don't know how you could come to conclusions like "The reader might be whining about the system".
vineethvazhayil is online now   (4) Thanks Reply With Quote
Old 26th October 2016, 03:17   #10
BANNED
 
Join Date: Mar 2014
Location: gurgaon
Posts: 453
Thanked: 412 Times
Infractions: 0/2 (14)
Default Re: Consumer Reports pulls recommendation for Honda Civic after negative customer feedback

Survey based, rather than thorough-research and contextualisation/ethnography-based, methodologies are necessarily problematic, being riddled with unintended biases and selection/sampling errors, and that is: at best.

A sounder measure, albeit one that's retrospective rather than pseudo-prospective, are warranty repair-rates and warranty total-costs for particular brands/sub-brands/nameplates.

The warranty statistics+costs databases yield results often at great variance to the claims made by the survey-based JD Power or CR.

It is sad that in India we have (wide) access neither to sound (such as they may be) survey-based studies NOR relatively honest and accurate warranty-cost-incidence data or indeed motor insurance data, either, for different brands and models.

Last edited by desdemona : 26th October 2016 at 03:21. Reason: punctuation, spelling
desdemona is offline   Reply With Quote
Old 26th October 2016, 06:57   #11
Senior - BHPian
 
RajaTaurus's Avatar
 
Join Date: Sep 2007
Location: Tenkasi, TN
Posts: 1,026
Thanked: 271 Times
Default

"Electronic failures and dashboard replacement?" That's scary. I was awaiting for Civic to replace my Cedia and definitely I wouldn't have been a happy man if Civic had been launched here this year. Thank God I bought a Tank instead (read Jetta).
RajaTaurus is offline   Reply With Quote
Old 26th October 2016, 18:26   #12
GTO
Team-BHP Support
 
GTO's Avatar
 
Join Date: Feb 2004
Location: Bombay
Posts: 44,112
Thanked: 64,964 Times
Default Re: Consumer Reports pulls recommendation for Honda Civic after negative customer feedback

That's a big blow to Honda! Who would've ever thought that Hondas will have niggles. But then, we've seen them on the Indian City too.

Quote:
Originally Posted by reignofchaos View Post
Anything CR publishes should be taken with a pinch of salt.
You can rubbish them all you want, but I can tell you a majority of folk (myself included) deeply respect Consumer Reports. In the USA, Consumer Reports can make or break a car's reputation. Even manufacturers don't rubbish Consumer Reports. Many of them actually visit their test facilities to understand the reported problems and improve their products.

Quote:
Originally Posted by reignofchaos View Post
This is what they claim and they also claim they take reader feedback without root causing it themselves - I.e. take every reader's opinion verbatim.
Then you shouldn't believe the good ratings either? Consumer Reports does find other Hondas reliable.

Check out this thread on a Civic forum, and just how many owners are complaining about the Civic's build.

As a proud & happy ex-owner of the 8th-gen Civic, I am disappointed at the direction in which Honda is moving. My 2007 Civic felt just awesome in terms of quality.
GTO is offline   (7) Thanks Reply With Quote
Old 26th October 2016, 18:42   #13
Senior - BHPian
 
hserus's Avatar
 
Join Date: Sep 2014
Location: Chennai
Posts: 1,117
Thanked: 933 Times
Default Re: Consumer Reports pulls recommendation for Honda Civic after negative customer feedback

I'm seeing quite a few niggles on the 2014 Amaze myself - creaking noises in SOMETHING on the front passenger side when driving at speeds, poor ergonomics, occasional complaints from various people about the cooling coil getting dirt clogged and AC not functional because Honda is too cheap to include a Rs.300 cabin air filter, just leaving the filter box dummied ..

Not sure what is up with Honda. Cost saving tactics?
hserus is offline   (1) Thanks Reply With Quote
Old 26th October 2016, 20:54   #14
Senior - BHPian
 
Join Date: Apr 2007
Location: Chicagoland
Posts: 1,447
Thanked: 414 Times
Default Re: Consumer Reports pulls recommendation for Honda Civic after negative customer feedback

Quote:
Originally Posted by GTO View Post
As a proud & happy ex-owner of the 8th-gen Civic, I am disappointed at the direction in which Honda is moving. My 2007 Civic felt just awesome in terms of quality.
I definitely believe these are first model year problems, keep in mind this generation of Civic was hurriedly put together after the rather disappointing last generation was universally panned (no sales impact though). Honda definitely went chasing a higher segment - the look, the feel, the tech available, the ride and handling etc of the new Civic are all befitting higher segments. I think they will work on the niggles in the second and third year. By the time the car gets to India, I'm sure it'd be a lot better.
vineethvazhayil is online now   (1) Thanks Reply With Quote
Old 23rd November 2016, 01:23   #15
Senior - BHPian
 
Join Date: Apr 2007
Location: Chicagoland
Posts: 1,447
Thanked: 414 Times
Default Re: Consumer Reports pulls recommendation for Honda Civic after negative customer feedback

Here is a great review of the Civic (the coupe) . It touches upon the great positives and the negatives. Touches upon the horrible infotainment gremlins that have been cited as a reason by CR to pull the recommended ratings. The interior review is at about the 24-minute mark.
vineethvazhayil is online now   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Honda Civic Fails Consumer Reports’ Tests souravc The International Automotive Scene 11 3rd November 2012 19:11
Top Cars for 2012 in US: Consumer Reports Magazine VIPER_SRT The International Automotive Scene 8 2nd November 2012 13:21
Consumer Reports USA 2008 Top Picks: Honda Accord, Hyundai Sante Fe & Elantra! itwasntme The International Automotive Scene 30 26th October 2011 08:12
Negative feedback for New Zen AGP Hatchbacks 37 15th March 2005 11:27
Consumer Reports - Top 10 Cars 2004 GTO The International Automotive Scene 11 21st March 2004 08:18


All times are GMT +5.5. The time now is 01:24.

Copyright ©2000 - 2016, Team-BHP.com
Proudly powered by E2E Networks