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Old 28th July 2004, 16:29   #1
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Got this from a friend of mine... a true story about Pontiac!!
And Pontiac never under estimates Clients' Complaint, no matter how funny it might

This is a real story of a customer of General Motors and its Customer Care

The Pontiac Division of General Motors received a complaint:

°This is the second time I have written to you, and I don't blame you for
not answering me, because I sounded crazy, but it is a fact that we have a
tradition in our family of Ice-Cream for dessert after dinner each night.
But the kind of ice cream varies so, every night, after we've eaten, the
whole family votes on which kind of ice cream we should have and I drive
down to the store to get it. It's also a fact that I recently purchased a
new Pontiac and since then my trips to the store have created a problem.
You see, every time I buy a vanilla icecream, when I start back from the
store my car won't start. If I get any other kind of ice cream, the car
starts just fine. I want you to know I'm serious about this question, no
matter how silly it sounds: " What is there about a Pontiac that makes it
not start when I get vanilla ice cream, and easy to start whenever I get
any other kind?"

The Pontiac President was understandably skeptical about the letter, but
sent an Engineer to check it out anyway. The latter was surprised to be
greeted by a successful, obviously well educated man in a fine
neighborhood. He had arranged to meet the man just after dinnertime, so
the two hopped into the car and drove to the ice cream store. It was
vanilla ice cream that night and, sure enough, after they came back to the
car, it wouldn't start. The Engineer returned for three more nights. The
first night, they got chocolate. The car started. The second night, he got
strawberry. The car started. The third night he ordered vanilla. The car
failed to start. Now the Engineer, being a logical man, refused to believe
that this man's car was allergic to vanilla ice cream. He arranged,
therefore, to continue his visits for as long as it took to solve the
problem. And towards the end he began to take notes: he jotted down all
sorts of data: time of day, type of gas used, time to drive back and forth
etc. In a short time, he had a clue: the man took less time to buy vanilla
than any other flavor.

Why? The answer was in the layout of the store. Vanilla, being the most
popular flavor, was in a separate case at the front of the store for quick
pickup. All the other flavors were kept in the back of the store at a
different counter where it took considerably longer time to check out the
flavor. Now, the question for the Engineer was why the car wouldn't start
when it took less time. Eureka - Time was now the problem - not the
vanilla ice cream!!!! The engineer quickly came up with the answer:
"vapour lock". It was happening every night; but the extra time taken to
get the other flavors allowed the engine to cool down sufficiently to
start & when the man got vanilla, the engine was still too hot for the
vapour lock to dissipate.

Remember: Even crazy looking problems are sometimes real and all problems
seem to be simple only when we find the solution with cool thinking. *
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Old 28th July 2004, 22:16   #2
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Haha, Cool story. Had read it somewhere before

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Old 28th July 2004, 22:50   #3
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I had recieved a email from my dad months ago .. in which.. there was this story!!... Nice one
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Old 28th July 2004, 22:50   #4
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Very inreresting......good read.
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Old 4th September 2006, 10:49   #5
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I got this story today by e-mail, Thought of posting it on T-BHP, searched it in this forum and found that its already posted,
Really a Nice One.
Moral of the story is
Don't just say its "IMPOSSIBLE" without putting in sincere effort...What really matters is your attitude and your perception.

Last edited by greatDrive : 4th September 2006 at 10:55.
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Old 4th September 2006, 11:10   #6
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this is a really neat story....loads of learning from it.though it sounded really silly it was in fact true.great story.more like these on the forum would teach us a lot about how situations and problems could actually put us all in a spot, but eventually how to overcome it.
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