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Old 14th May 2008, 01:03   #16
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Quote:
Originally Posted by Jaggu View Post
Is this case of a lemon, one of the early lot cars before ford learned more about India?
They already had experience of the Indian conditions with the Escort, Mondeo & Ikon, Jaggu! What more experience did they need??
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Old 14th May 2008, 10:07   #17
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Quote:
Originally Posted by Jaggu View Post
Is this case of a lemon, one of the early lot cars before ford learned more about India?
It sounds like a lemon but definitely not because its one of the earlier ones; I would think its more of dealer apathy
Quote:
Originally Posted by akshay1234 View Post
thats terrible man. ive heard of crappy service from shaman too.
I've heard about that from my brother too. He swears by Wasan who are far more proactive & responsive

EDIT: MM, what I couldn't figure out is - it seems to be a 2 year love-hate relationship, is there a reason why you didn't raise the roof with Ford earlier? Was it more because it was a chaffeur driven vehicle as compared to your other drives? I'm surprised because I remember GTO's post on the forum after he'd driven your vehicle & praised it quite a bit

Last edited by suman : 14th May 2008 at 10:21.
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Old 14th May 2008, 13:57   #18
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Hey Monkey,

That;s terrible. Shaman thinks 5000 bucks is more than enough to be a balm for all the troubles you have been through ? Thank fully I did not face major issues with Shaman when I used them for servicing my iKon.

Take them to the cleaners. Escalate the matter to Ford India, magazines, news papers - demand for a new car.

If all fails - consumer court.

All the best man.
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Old 14th May 2008, 15:15   #19
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Thats awful monkey. Even 10 year old cars run a lot better & require bare minimum visits to the garage. Unless you make a lot of noise (as indians we are expected to), nothing much will come out of this to your benefit.
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Old 14th May 2008, 15:30   #20
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The all new Ford Fiesta Lemon Diesel 1.4 zxi

Well Designed
Well Engineered

BADLY built
BADLY Serviced

Customer can go to hell

Last edited by normally_crazy : 14th May 2008 at 17:19.
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Old 14th May 2008, 23:54   #21
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Quote:
Originally Posted by Mad Monkey View Post
Customer can go to hell
So Monkey, how's Lucifer treating you?
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Old 15th May 2008, 10:27   #22
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Quote:
Originally Posted by iraghava
So Monkey, how's Lucifer treating you?

dont know much About lucifer !!
But i did recive a Reply to my e-mail which i had sent to the Managing Director of Ford Inda Pvt. Ltd



Quote:

Dear Mr. Yuvraj
Thanks for contacting Ford India.Greetings from our President.
We are in receipt of your mail addressed to our Managing Director.
Feedback such as yours allows us to examine our practices and policies to ensure that we meet or exceed the expectations of our customers in the future. We regret that you have not had a favorable experience, and appreciate the time you have taken to write us.

We have noted down the contents of your mail and have taken up the issue with the dealership concerned.We kindly request you to provide your vehicle Reg. No or VIN No. for us to support you further.
We would revert back to you after we receive relevant information from our dealership. Your concern number is 6799885
Assuring you of our best services and continuous support at all times.


Thanks & Warm Regards,

Sharmila,
Customer Relations,
FordIndia Pvt Ltd.

Make every Day Exciting !

Last edited by Mad Monkey : 15th May 2008 at 10:29.
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Old 15th May 2008, 10:40   #23
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thats a long list of problems to have in such a small time. terrible to hear that man.
hope you get the best response atleast now from ford.

Last edited by mezereo : 15th May 2008 at 10:41.
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Old 15th May 2008, 11:03   #24
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Its really sad to face so many problems with a car. Its sheer bad luck to have all the problems in a single car. But FORD needs to be pulled up. In my experience their customer care seems to respond well. Hope it works out for you too. But the dealers are incompetent I can tell from my own experience.
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Old 15th May 2008, 12:27   #25
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Post Deleted by the Team-BHP Support : SMS / Slang is STRICTLY prohibited on this community. We would much appreciate your using full & proper english in posts, for the benefit of other forum users.

Please view our board rules carefully before proceeding any further.

Last edited by GTO : 15th May 2008 at 19:32.
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Old 16th May 2008, 17:23   #26
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Default From the Presidents desk .....Once again

Spoke to Mr. Dushyanth, Customer Relations, FordIndia Pvt Ltd.he requested that i should continue with the WONDERFUL (sarcastic) experience and get the car repaired.
Had no answer when i asked why it was not fixed the first time round .
he than sent this e-mail


Quote:
Dear Mr.Yuvraj,

This is subsequent to our telephonic conversation we thank you for your
time and co-operation during our conversation.,we understand that our
regional service manager had contacted you regarding your concern ,he
also had a detailed discussion on your concern and also requested your
approval to go ahead with the repairs,but you had expressed your
disconsent which you had also expressed during our telephonic
conversation.

We would once again take this up with our regional office and our
technical team and revert to you at the earliest.

thanks & warm Regards,
Dushyanth,
Customer Relations,
FordIndia Pvt Ltd.

Make every Day Exciting !
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Old 21st May 2008, 14:54   #27
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Default try another service station

i own a fiesta 1.4 d zxi. i have had no issues since purchase and i get mine serviced at bhavna ford nerul. it seems you have got a lemon. i actually suggest the fiesta to others because of its reliability and build. SO i am shocked by this report. to be honest it has got me worried and thinking if i have just been plain lucky so far. how many of us in team-bhp feel that this is a one off case and not all fiesta seem to go kaput?
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Old 22nd May 2008, 18:06   #28
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Ford Has finally admitted to selling me a Defective car .

they are now trying to convince me to go in for a new Fiesta




Quote:
Dear Sir,
This is subsequent to the discussion you had with Mr. Ruchik Shah today regarding your Ford Fiesta 1.4 ZXi Diesel vehicle bearing VIN MAJBXXMRTB6JB8299.
Ford India would like to replace your existing vehicle with a new Fiesta 1.4 ZXi Diesel vehicle.
The On Road Price of the new vehicle is Rs. 8,79,692/- and the Buy Back value of your vehicle is Rs. 5,05,000/-.

The depreciation cost which is the difference between the new vehicle's cost and the buy back cost will be shared, with a 60% majority of the cost borne by Ford India and the balance 40% cost being borne by your good self.
Please accord your concurrence for the same so that we can go ahead and initiate the processing at our end.
Thanking you,
Regards,
Arun Nirmal
Manager – Technical Services
Ford India Pvt Ltd

now the question ..... why would i PAY more money to once again go through FORD's horrible After sales service and Customer service ........

i would rather just go buy a vehicle of a another more reliable manufacturer ...........
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Old 22nd May 2008, 18:11   #29
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- take them to consumer court now with that email as proof.

Ask them to refund the entire cost of the car (including registration and insurance) + cost of diesel used till date + cost of service charges till date + cost of mental trauma for you (taxi charges, phone bills etc are extra) - else take them to court.

Last edited by normally_crazy : 22nd May 2008 at 18:12.
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Old 22nd May 2008, 20:16   #30
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Quote:
Originally Posted by normally_crazy View Post
- take them to consumer court now with that email as proof.

Ask them to refund the entire cost of the car (including registration and insurance) + cost of diesel used till date + cost of service charges till date + cost of mental trauma for you (taxi charges, phone bills etc are extra) - else take them to court.
mad monkey are you willing to go through the entire process which one of our fellow bhpian has gone through??

showing their buy back option as a "great help" i guess they will the drag the case to new heights.

on the other hand, such car companies should learn how to provide service to indian car owners. This requires few (a lot) of us go through the pain.
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