Ownership Report - My new Scorpio VLX mHawk - 25,000 kms and counting

[nvldvr]

Hi Raj, need some advice. Going to buy a scorpio soon. Planning to go for white SLE. My original choice was rocky beige. Own a black car and really tired of trying to keep it look clean. Despite the best of water works, the car still manages to look dirty almost immidietly afterwards. Hence the choice of rocky beige since i'm sure it wud've been far less easier to mantain. But since wifey's vetoed it completely, nothing much i can do.
Love the white colour. Only apprehensive about the maintainence part. Hows your experience been with white? How do you manage with the cleaning and scratch marks??

[raj_5004]

hi buddy, white is surely troublesome to maintain. especially with mumbai's dusty & muddy roads, it will be a pain to clean.

but white colour in the scorpio looks the best when its sparkling clean.

[dadu]

Good to know raj that you are completely happy with your Mhawk. Some scratches on your rear footstep are superficial(not at the bottom ones), will go away using a fine rubbing compund. For the rest (including Dzire ones) buy Com-paint and touch up using a fine brush after spraying it onto the inside of the cap or a small cup.

That will take care of your scratches.

[raj_5004]

Yesterday, my Scorpio was given to Global Gallarie (Mahindra A.S.S) for its 25,000 service & a few other issues.

This service does not need anything to be replaced on cleaned, just general inspection.

Few other issues from my side:
1) ABS light blinks intermittently.
2) A 'thack' kind of sound from the rear suspension when driving over potholes.
3) Fuel leakage as Fuel return line popped out of its hose.

Some issues they found:
1) One Ski rack is a bit loose (it is the support for my cleaner while washing the top!).
2) One horn is not working (Roots-aftermarket).

Extras-
1) Interior Cleaning & polishing.





Car was sent to the A.S.S by 11 am & was returned by 7 pm.

1) ABS light issue was traced to a loose connection, solved.
2) The 'thack' sound was due to rear bush gone kaput, replaced under warranty.
3) Fuel line was replaced under warranty.
4) Ski rack & horn issue was solved with no charges!





Charges:

Parts covered under warranty:
1) ABS
2) Fuel line
Total - NIL.

Parts NOT covered under warranty:
1) Bush lower link - 4 pieces - 132x4 - Rs. 528
2) Bush lower link - 4 pieces - 128x4 -Rs. 512
3) Bush pan hard rod - 1 piece - Rs. 169
4) Bush pan hard rod - 1 piece - Rs. 171
5) Cotton waste - 1 - Rs. 8
Total - Rs. 1392/-

Labour charges:
1) Interior cleaning (Requested by me) - Rs. 1350
2) Rear Link Bush - Rs. 800
3) Torsion bar - Rs. 560
Total - Rs. 2710



25,000 service charge - NIL

Taxes on above items - Rs. 624




Grand total - Rs. 4727/-



Car was washed thoroughly & interior cleaning was good, the interior has a nice pleasing scent now! MOST IMPORTANTLY, Rs. 450 of exterior cleaning was not charged this time!
Overall, a good experience.

[Ranga]

Scorpio M Hawk Color options ???

I got my Scorpio Diamond white VLX delivered yesterday . There are not many choice of colors in a Scorpio today

Diamond white , complete black , Silver and black , Rocky beige , Brown & purple .

Leaving out Diamond White & Rocky Beige , all are dark colors .
Most of them while driving on a highway do not reflect and can't be judged properly . Silver & white are best options and are better colors and will be cooler compared to the dark color ( Lesser AC usage , better FE)

Keeping them clean is certainly a challenge in white . But White is the best color and is used in the Scorpio Ad - Nothing else will do .....

[raj_5004]

i had to give my scorpio to the A.S.S to address the following issues:
1) right horn button on the steering wheel is not working.
2) ABS light still comes on, albeit rarely.
3) Ac blower is making a squeaking noise.
4) driver door is making a squeaking noise again.
5) have to enquire for new scorpio's rear badges. the 'X' in VLX is broken!
6) scorpio's left RVM has a concave mirror but right (driver side) RVM is plane mirror. i am planning to buy the left side concave mirror & fit it in the right RVM. its possible since the shape is same & i have done it in the scorpio M2Di in kerela.

today my car went to the A.S.S to rectify the above issues. overall i am an unsatisfied customer & that has reflected in the feedback form they gave.

anyways, i will come to that later, first let me talk about the outcome:
1) right button is suprisingly working fine now!
2) they claim it was a faulty sensor, i wont be suprised if it re-arises.
3) rectified but with lot of trouble, i will come to that later.
4) squeaking noise rectified.
5) they dint have the badges.
6) they say the mirror cannot be fitted! strange as i have done it in my scorpio M2Di in kerela!

now coming to the bad part, my car's job card was opened at 10.30 am & the service advisor told me that my car would be ready by 3 pm. i CLEARLY told him that i cant wait after 3 pm as i have to reach somewhere else by 4 pm. if that is the case, i was ready to take the delivery the next day. he said the car will be ready. i called by 2 pm & RECONFIRMED that my car will be ready by 3 pm. i reached the A.S.S & was delighted to see my car all washed and waiting at the parking lot. now the saga begins here...

as soon as i requested a check-up drive before clearing the bill, another guy came from somewhere & attached the OBD to my scorpio. soon i realized that the ABS issue has not been checked yet!

the guys started checking the ABS & said the car will be ready in 30 mins. i waited till 3.30 when the SA called me for the check-up drive. thats when he "claimed" that the ABS issue is resolved. yes, thats what he said even in the previous visit & the visit before that! then i turn ON the AC & realize that the AC blower is still squeaking! i asked the SA that what have they done till now & he seems understandably furious. in front of me, he asked the technician who worked on the car & the technician replied "when i switched on the AC, there was no sound"!!! you fool, if there is no sound, why would i bring my car to you??? pathetic answer! then he said replacing the AC blower would solve the issue which took another 20 mins. it was replaced under warranty.

also, while washing the car, they peeled off a bit of the black vinyl i had pasted on the pillars. when questioned, they said its because the sticker quality is bad! i dint argue but seriously thought that it was perfect before my scorpio entered the A.S.S.

luckily the door noise & alarm siren was rectified on time! finally, i left the showroom by 4 pm, way behind my schedule.

total bill amount was Rs. 540, all were labour charges.

mahindra, you have a long way to go.

EDIT: when i was waiting in the customer lounge, i was going through a mag- autocar india. they had stated the sales figures of mahindra bolero as 8000 units. now this figure is much much more than the xylo & scorpio. still i could spot only 5 boleros among 40-50 scorpios & around 20 xylos in the A.S.S.! now i think i know the reason why the bolero sells so much...

[anjan_c2007]

Raj thats a real problem you have with the A.S.S. Guess there may be a crowd of vehicles at the workshop which makes them callous.The bill was surprising. I was expecting some Rs 5-10K, but Rs 540 is dirt cheap.But they have done nothing much there.Maybe they did not find time to suggest replacement of door hinges and so on to inflate bills. And did they not use cotton waste this time?

[vijaythacker]

Originally Posted by anjan_c2007

Raj thats a real problem you have with the A.S.S. Guess there may be a crowd of vehicles at the workshop which makes them callous.The bill was surprising. I was expecting some Rs 5-10K, but Rs 540 is dirt cheap.But they have done nothing much there.Maybe they did not find time to suggest replacement of door hinges and so on to inflate bills. And did they not use cotton waste this time?

ha ha, i was about to say that anjan, this time raj was not charged for cotton waste and washing.Sometimes over crowded dealer does some shabby work at services.

[raj_5004]

yes, for a change they dint charge for cotton & washing! also, they dint charge for labour for replacing the AC blower, maybe as goodwill!

[4x4addict]

Raj:

I think in most big cities Mahindra has separated the dealership for it's Scorpio/Logan/Xylo showrooms and it's agri/utility products including the Bolero. That maybe why you didn't see many bolero's in the service center. That and the fact that there is only as much you can do to a tractor powertrain :-).