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Old 6th May 2009, 18:33   #1
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Default VW Jetta - Lost the faith in Volkswagen

hi all fellow team bhpians

one of my cousin , bought a Volkswagen Jetta from EVM Volkswagen cochin

when the Vehicle is at 2000 kilometers , the dash board meter light concerned to the coolant was up , he called the delar and the delar suggested to buy and pour some coolant.

we did it , from the further investigation we came to know that the coolant pipe was BROKEN , the car was just 25 days old

Okay machines may have a breakage.

After some days , in the morning he took the car , then the engine oil light was up.

then we called the service one person came to our place and filled one litre of magnetic oil (oil top up) it was before 15 000 kilometers

we had took extented service warranty (but he charged 960 rs)

actually VW had told to fill synthetic oil , but the service person filled magnetic oil

Then we checked the the hood

almost all of the fittings which had a tag was printed year 2006 . though the car was 2009 model

Rear AC vent was broken (cheap plastic)

Left and right front seat belts are diffrent , the right had side one comes with a button and the co driver, seat belts lock is stiched (I will put in the fotos later)

The thing which broke my heart is , a brad new VW jetta gave us 3 break downs , in middle of my way

first break down - coolant leakage and the coolant pipe broke

second break down = the running car stopped because of the oil issue

third = again the oil issue

when had a friendely chat with the service advisor he told the new generation engines in jetta shows a trouble and they admit their helplessness

MY QUESTION IS - then why should they say that the VW jetta has a free service (with no oil change till 45000 kilometers) and still they charge for the oil and put magnetic oil as TOP UP



a car worth 17 lacks gave us enough trouble

We had enough cars in our home , 3 series(325i) , 5 series , skoda ambientee(2 nos) , accent gtx , escort , astra club , kaja KAZVA , ambys , and enough more , but except skoda nothing gave us more trouble


Now for the jetta owners please keep this in mind = do not relay the car for family trip , the engine oil or the coolant may gave you trouble at any time.

For the knowledge of the VW , India had already realised the effect of inventory dumping , when toyota dumbed the Qualis(which was faced off from America in 1960) to India

I just just like that the VW is facing off the jetta to India with 2006 year parts

We started losing the thrust in German cars too
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Old 6th May 2009, 18:59   #2
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Re the Qualis comment:

Yes, Toyota gave us an antiquated vehicle. But it also showed us what Jap reliability is all about. Every. Single. Owner I've talked to had nothing but stories of happiness and satisfaction to give. How many manufacturers can boast that kind of customer satisfaction? Not even Honda.

The Jetta is a Laura with a 5L premium on it. Not very surprised on how unreliable they turn out to be. If Skodas are renowned worldwide for being the most reliable in the VAG family, we can imagine how the rest of the group is.

Engine oil comes under consumables, which isn't covered by warranty or free service umbrella. Trust me, everyone pays for their first oil change, be it an M800 owner or someone driving around in a D segmenter. The only warranty I know of which covers consumables and breakdown service is BMW's highest end Secure series.

You mention magnetic engine oil. Do you mean Castrol Magnatec? If yes, it could be fully synthetic depending on the grade. 5W-30A1 is fully synthetic and the rest are semi-synth.

Last edited by ImmortalZ : 6th May 2009 at 19:01.
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Old 6th May 2009, 19:05   #3
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Levi jeans was also dumped in India - even though India has tropical/hot climate. They bought cheap cotten from our very own farmers and sold blue colour cloth with holes for 300% margin. But if the customer is not aware, they there is a problem. The electornics Jetta are known to cause problems.

You can enjoy this website for more info on more VW problems-MyVWLemon.com My VW Jetta GLS VR6 sucks!

Last edited by aerohit : 6th May 2009 at 19:09.
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Old 6th May 2009, 19:06   #4
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You seem to have been taken for a ride by your dealer. Perhaps you should demand to know what's happening?
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Old 6th May 2009, 19:15   #5
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The engine does initially consume a lot of oil. The dealer should have told you that and oil should be checked regularly. Are you sure 45000 change intervals - I think not

Coolant pipe is an issue


The Qualis was nver sold in the US. It looks old fashioned but it is specifically designed for an unsophisticated market. Toyota gave something simple to learn and understand market infrastructure. Look at Skoda!
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Old 6th May 2009, 19:19   #6
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Quote:
Originally Posted by ImmortalZ View Post
Re the Qualis comment:

Yes, Toyota gave us an antiquated vehicle. But it also showed us what Jap reliability is all about. Every. Single. Owner I've talked to had nothing but stories of happiness and satisfaction to give. How many manufacturers can boast that kind of customer satisfaction? Not even Honda.
+1.
I have even read somewhere in this forum, that a guy sold is secondhand qualis for profit!

regarding your jetta, IMO you have got a lemon.
The jetta is not known for being faulty, but is nowhere near toyota's bullet proof reliability.

cheers
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Old 6th May 2009, 19:26   #7
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Quote:
Originally Posted by foby.sebastian View Post
almost all of the fittings which had a tag was printed year 2006 . though the car was 2009 model


We started losing the thrust in German cars too
I know from experience that many Europeans (incl. GM Opel) have had the habit of sending their seconds and defectives to developing ountries such as India. However, if that is 2006, that is a real shocker. Parts lying around or what???
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Old 6th May 2009, 19:27   #8
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Sad to hear about your experience foby,

But as someone said Jetta is a Laura in different clothes & knowing the issues faced by Skoda guys & also by Passat owners, this one just adds to the list.

Quote:
Engine oil comes under consumables, which isn't covered by warranty or free service umbrella. Trust me, everyone pays for their first oil change, be it an M800 owner or someone driving around in a D segmenter. The only warranty I know of which covers consumables and breakdown service is BMW's highest end Secure series.
An exception to that is GM India which offers free service which includes oil too
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Old 6th May 2009, 19:41   #9
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Sighhhhhhhh, when will the Europeans learn? Their sob stories just don't seem to stop! Is there any doubt why Japs rule the roost?

VW's reliability record in India is horrible. VW Passat Problems Alert (VW Passat - Problems Alert!). Just the fact that the Jetta is identical to the Laura - a car with below average reliability - lowers my expectations.

Quote:
Originally Posted by foby.sebastian View Post
when the Vehicle is at 2000 kilometers , the dash board meter light concerned to the coolant was up , .................
we did it , from the further investigation we came to know that the coolant pipe was BROKEN , the car was just 25 days old
Inexcusable!

Quote:
After some days , in the morning he took the car , then the engine oil light was up......actually VW had told to fill synthetic oil , but the service person filled magnetic oil
Blasphemy!

Quote:
almost all of the fittings which had a tag was printed year 2006 . though the car was 2009 model
I don't understand this. The Jetta wasn't even around in 2006, so the question of old stock is ruled out. I don't think VW would use old parts from Skoda's bin (though you never know when there is Skoda involved). Can you post pictures?

Quote:
second break down = the running car stopped because of the oil issue
Quote:
third = again the oil issue
I just hope that the engine isn't damaged.
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Old 6th May 2009, 23:16   #10
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GTO, you gotta think - VW won't label stuff like hoses and even stuff like the alternator as Skoda or VW. They'll all be sourced from different companies. Looking under the hood of my Civic, it has a few dozen brands visible in the first look. Mitsuba, Keihin, Bosch, etc etc. Similarly, I think they sent over a few ships worth of parts to make the Laura platform cars. Whatever got left over by Skoda was used to make Jettas after that was announced.

Not too much of a jump for VW, considering the state of affairs in India.
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Old 7th May 2009, 00:19   #11
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2006? I would just go to the dealer and ask for parts replacement. All of them which say 2006. Since technically the car wasnt even around. I am sure it makes a strong case.
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Old 7th May 2009, 13:34   #12
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stunning - and I empathize with you , please post some snaps of the parts - this will give all of us a better idea
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Old 7th May 2009, 15:49   #13
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I think you might have a lemon on your hands there! :(

Really shocking that such a "advanced" vehicle as this is giving so many trouble! Talk about reliability or rather, lack of it!!!

And please, do not talk about the Qualis in the same breath! The Qualis is a marvel and will never (NEVER) give you any such sort of reliability issue (based on my personal experience). Had a Qualis in the family and two more with close friends.

Quote:
Originally Posted by anekho View Post
+1.
I have even read somewhere in this forum, that a guy sold is secondhand qualis for profit!...
Not sure if you are referring to one of my post. But yes, my brother sold his Qualis after driving for more that 1Lak kms over and above the brought KM's and sold it close to +30k INR from the initial purchasing price!

Last edited by HappyWheels : 7th May 2009 at 15:53.
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Old 7th May 2009, 16:43   #14
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Default Is India a place to dump the old inventory

of course qualis is a best car in its price segment , and we Indians took the car with both hands open

BUT THINK ITS Car WHICH IS FACED OFF IN 1960 S IN US

it ia a utility vehicle by toyota , and a widely accepted as a big family car.

it gave us a all what we expected ,but not the travel comfort as in a Innova

what toyota thinked is at the time when they launched the qualis is , they can easily sell their investment made for making that car , that shows that all the INDIANS WHO BOUGHT THAT CAR IS TRAPPED IN THEIR STRATEGY

You know India is not a place to dump the old models

I will put in the fotos from VW here

Why are they assembleing 2006 components to make a 2009 model car

Do VW too think that India is a place to dump their old INVENTORY ?

may I know that any 2009 model VW JETTA owners have the same issue related to the Engine oil ?
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Old 8th May 2009, 15:40   #15
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Quote:
Originally Posted by foby.sebastian View Post

BUT THINK ITS Car WHICH IS FACED OFF IN 1960 S IN US
Pretty sure the Qualis was never in the US. Toyota entered the US only in 1957, and their cars in the US in the '60s were nothing like the Qualis. Our Qualis is actually quite modern (1977 actually) - sold as the Kijang in Indonesia.


Quote:
Originally Posted by foby.sebastian View Post
what toyota thinked is at the time when they launched the qualis is , they can easily sell their investment made for making that car , that shows that all the INDIANS WHO BOUGHT THAT CAR IS TRAPPED IN THEIR STRATEGY
dude, I think they would have recouped their investment in 30 odd years (they launched the Qualis in India in the late '90s). You may dislike Toyota, but I personally feel that they haven't put a foot wrong in India (except for the Camry's pricing, that is)
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