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Old 10th May 2010, 21:58   #211
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Good to know that you have the car back in shape!! The vibration should be an alignment / balancing issue, and I suggest you have it corrected it at a tyre alignment place rather than A.S.S.

I faced the grease-on-seat problem, but when I raised it as an issue I was given a free interior cleaning which took care of it. And I didn't bother much about it because am planning to upgrade the interiors after this summer anyways...

Your plan for this weekend is still on, right?
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Old 11th May 2010, 09:36   #212
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Plan for this weekend is a bit doubtful coz my in-laws have come over. So chennai trip might be postponed to 2 weeks later.

I too plan on sprucing up the interiors after this summer and some cash flows in. I showed the car at Trident Hyundai bangalore and they confirmed its a balancing issue or flat spot issue due to skid that happened. Waiting to change the whole footwear setup, so fingers crossed.
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Old 5th September 2010, 17:24   #213
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Default 1 yr, 15k kms +... mixed experiences!!!

One week late update, but.. My ROCKET HAS CELEBRATED ITS 1st BIRTHDAY!!!!.

The year has been a mixed one for the rocket. It had its share of great moments - super fast highway drives, some twisties, drives with friends; accidents; bad service; fights with Hyundai. But all through it, one thing hasn't changed - THE CAR... its just mindblowing!!!

Took it for its 3rd free service @ 15,200 kms. Apart from usual changes, I did an exterior polishing and interior polishing cum cleaning. The service was done at Advaith Hyundai, Bannerghetta Road. This service centre is just 4 months old and hence the rush is less. They did a pretty good job of servicing and the car seems super smooth now.

The bill came to Rs 5374/- (Rs 1300/- for exterior and interior polishing)

During the service, it was found that a hose connecting to the intercooler had a leak. The service advisor straightaway put the blame on the accident which happened in April. They also said that the intercooler warranty will also be void as the leak can lead to its damage and Hyundai is not responsible for it. I send a mail to Hyundai, asking for a response and clarification on this, and since the accident repair was done in Hyundai service centre itself, I put it on the service centre for missing this out, and argued that the warranty should not be void or the service centre which had repaired my car will be responsible.

After a bitter 5 days of fighting, Hyundai finally agreed to replace the hose on warranty and the intercooler warranty is also still intact. In between I had enough and had thought of selling it off and going back to a Maruti. But, each time I got back into the car, the feelings changed. I was in love again. Its such a pleasure to drive this car.

Given below if the pic of the rubber hose. The price of this hose is Rs 7204/-.

Rocket Hatch - Dark Grey GETZ CRDI. EDIT: 1 yr, 15k kms + report.-05092010035.jpg

One thing I noticed during this whole episode is, no one from hyundai contacted me, even though I raised a complaint. I finally ended up calling the regional office multiple times. But there was info from there part at any time. Finally when they agreed for warranty, I got a short call from Hyundai. Quite perplexing, because this is not the attitude of Maruti or Ford guys when we raise a query or complaint; there has always been immediate response from the companies.

My service exp ratings still remains-: Maruti > Ford > Hyundai.
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Old 5th September 2010, 21:16   #214
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Completed one year ?. Good . Hose Leak due to accident or manufacturing defect? - Anything can be the answer. Just like my power steering oil seal damaged as a result of manufacturing defect . Even, my guys at the service centre wished if this had happened during warranty , we could have claimed from it. Somehow the Hyundai service in my area is quite friendly. Thats why i have 2 Hyundai cars with me.
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Old 6th September 2010, 08:00   #215
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7000 bucks for this frigging hose??! Do they have it lined with titanium or gold?! Anyways, all is well that ends well - for now. But what after our warranties are no more? I am closing in on 30k already, and 10k more (~3 or 4 months) and I should be out of warranty!

Btw, warranty claim is a no brainer - just make sure you have a good relationship with your SA and a few people more at the A.S.S...
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Old 6th September 2010, 09:23   #216
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I think my warranty will expire on time basis rather than by kms clocked. And power steering failures are occuring quite late (based on my running). God knows what all is left to happen.

One more year of warranty remains and I surely am building a good rapport with 2 different SAs- One in Advaith and one in trident.

The advaith SA came over to attend my car even though he was supposed to be on leave. I went for re-doing the interior cleaning, and he came over and replaced the hose as well. Good sincerity to work and I appreciated his attitude wholeheartedly.
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Old 6th September 2010, 09:36   #217
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Quote:
Originally Posted by krish3 View Post
I think my warranty will expire on time basis rather than by kms clocked. And power steering failures are occuring quite late (based on my running). God knows what all is left to happen.

One more year of warranty remains and I surely am building a good rapport with 2 different SAs- One in Advaith and one in trident.
Is extended warranty not available for diesel getz?

I have taken 3 years extended warranty for my Petrol Getz other than the 2 years standard warranty. So, 2 more years of warranty left after completing 3 years. The 5th year warranty was expensive, I think close to 7000. So far I have not made any claim.

Please note that I have completed only 29000 kms in 3 year 3 months.

Last edited by PatienceWins : 6th September 2010 at 09:38.
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Old 6th September 2010, 09:41   #218
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Originally Posted by ph03n!x View Post
7000 bucks for this frigging hose??! Do they have it lined with titanium or gold?! Anyways, all is well that ends well - for now. But what after our warranties are no more? I am closing in on 30k already, and 10k more (~3 or 4 months) and I should be out of warranty!

Btw, warranty claim is a no brainer - just make sure you have a good relationship with your SA and a few people more at the A.S.S...
Jayanth - The verna crdi comes with 2 years unlimited warranty. Shyam thought he had only 40k warranty, but it turns out its 2 years unlimited for him as well. Do double check your manual and at hyundai A.S.S. as well regarding this.
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Old 6th September 2010, 09:42   #219
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No extended warranty on Diesel Getz. Always wondered why its so. Might have something to do with the sales numbers it garnered. If it was a high selling model, they would have introduced extended warranty.
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Old 6th September 2010, 10:02   #220
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Krish, I went through the thread and found that you are unhappy with the under thigh support. I am 6' 2" and found no under thigh support at all. Now it is not an issue. I would recommend the following if you do not mind an extra bulge at the under thigh area of the seat. I got it done at J.C road for 400 rupees. I think you can get it done in a better way from a reputed shop (If they agree to do it as they do not make money out of it). I got it done from a small shop in J.C road.

They cut the high density foam horizontally based on the thickness I want at the under thigh area and the seat (butt) area. The foam part for the seat (butt) area has to be less in thickness compared to the foam part for the under thigh area. They removed the seat cover and fixed the foam parts with glue to seat area and under thigh area. Then they fitted the seat cover back and it was done. I did it only for the drivers seat, so on close inspection the difference is visible. I used to hate long drives only because of this reason. It is not an issue now and it has been 2 years since I have made the modification. I care more about driving comfort than small compromise on looks which is visible only if some one inspects the seats closely.

In worst case scenario, I had decided to get it fully redone from a reputed place. The stock seat covers look pretty good even now after 3 years of abuse from my kids. So, no upgrade as of now.

Last edited by PatienceWins : 6th September 2010 at 10:10. Reason: spelling
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Old 6th September 2010, 10:50   #221
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Thanks Shamil for the advice. I do remember reading it on your thread.

I do plan to do it, along with seat covers. It has just been getting postponed for some reason or other. Unfortunately, my weekends in Bangalore are always busy and when I go to Kerala, cant afford to spend whole day at a shop.
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Old 6th September 2010, 11:59   #222
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The warranty is for 2 yrs and unlimited mileage.

Regarding the intercooler pipe i think its more of a detection error by Trident while repairing rather than a manufacturing defect.

krish
If you remember i had asked you to get the intercooler checked while getting the accidental repair done.
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Krish

Glad to know that u are safe.


6) Bonnet
7) Bumper protector
8) Bumper lip


Lots of parts are plastic so u never know the damage until they start dismantling.

It has a plastic radiator supporter made of strong plastic but if it gets damaged, then u don't have an option of getting it repaired, replacement is the only solution.
The inter-cooler is also located on the left side, right behind the fog lamp slot. Ask them to check that as well.
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Old 6th September 2010, 12:09   #223
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Prajesh-: What you've pointed out is right. In fact they did check the intercooler, but might have missed the hose. The accident repair was done by MGF, Cochin and it is an error by them. Since it was a mistake done by Hyundai SC , I argued that they should void my intercooler warranty as one cannot expect the customer to check for all leaks and damages. The onus lies on the SC to whom we entrust the job. Any consequential damage to intercooler is as a result of this oversight.

If I had repaired it outside, then I'm to blame but that is not the case here.
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Old 6th September 2010, 12:56   #224
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I always thought that the warranty is 2 years / 40k KM, whichever comes earlier. Not sure where I got that from - thanks for the clarifications
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Old 8th September 2010, 09:16   #225
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Quote:
Originally Posted by krish3 View Post
Prajesh-: What you've pointed out is right. In fact they did check the intercooler, but might have missed the hose. The accident repair was done by MGF, Cochin and it is an error by them. Since it was a mistake done by Hyundai SC , I argued that they should void my intercooler warranty as one cannot expect the customer to check for all leaks and damages. The onus lies on the SC to whom we entrust the job. Any consequential damage to intercooler is as a result of this oversight.

If I had repaired it outside, then I'm to blame but that is not the case here.
Hard luck, Krish!
Did they clean the intercooler while replacing the pipe ?
How much oil did you find inside the pipe ?

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I always thought that the warranty is 2 years / 40k KM, whichever comes earlier. Not sure where I got that from - thanks for the clarifications
Mostly everywhere its written as 2yrs and 40k kms but they consider only the 1st factor in case of warranty claims.
May be because, 40k is too less for a diesel in 2yrs.
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